No slot to drop the key into on the key box so when I returned the key, there was nowhere to put it. Ended up putting it in their mail slot on the side of their building. There should be a key return slot in the key box like the app says there is.
David B
Customer Reviews for Macks Body Shop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Corporate Uhaul is attempting to charge me an additional $1860+ for my rental. Why?
Rhonda RNot an easy process
Nicole VClean courteous and very professional....
Raymond Yafter 2 days I still cannot walk properly on my left leg. The ramp did not open and close properly, I had to force it closed and when it jammed half way in the narrow end of it buried into my left leg above the knee. I would submit a picture of the severe bruising if I thought uhaul gave a fuck, with all your clever lawyers customer injuries are not important. Spend 5 minutes once a month and grease the track on those ramps
gerald dFront staff was rude, and acted like I was interrupting her day. Had no clue what she was doing. Was annoyed at every question I asked and when I needed a dolly added basically scream at me because she had to add it. Had no idea on prices, and where I could drop it off. Never will I go there or recommend uhaul again.
AUSTIN LDifficult to get Internet (rural location); to finish out so left keys in drop box— could not complete return via e mail but that happens w my carrier sometimes
Michele FYou're process for mobile check in would be amazing if it actually worked. I had nothing but trouble. Had to call uhaul 4 times to get checked in, finally got everything to work so I could get the keys and get going, and your site kept declining my card when there was more than enough money to cover it. Had to call a 5th time for help with that and was told to call my bank. They confirmed my balance, and said there was no hold on their end, no idea why the transaction wouldn't process. Ended up having to make a 20 mile round trip to go to the bank, draw out money, drive to another bank and make a deposit in order to make the payment. Took over 2 hours to complete the pickup of the truck which threw our entire schedule off. By the time we got to the new house, we had 2 feet of snow and had to unload in the dark because it was so late. I'm very dissatisfied. Would not recommend mobile check in to anyone ever.
Charles HThe woman in the office at Mack’s Body Shop was helpful, patient with our questions, efficient, and kind. She made the process of renting the truck go very smoothly and quickly.
Teresa MRude at the counter and not helpful
Lisa SMake sure the extra moving equipment ordered is in the U-Haul. I ordered 2 dolly’s and some furniture blankets/pads and they were nowhere to be found. Otherwise everything else was great!
Donna VThe front end of the truck wander it definitely needs maintenance on the truck and when you run over rough road
mark rWasn't where I was supposed to pick up but the only location that had what I needed.
Veronica SChecking the vehicle as returned to location was a struggle with the on line site. I was relieved that customer service was available to assist me with the return.
Kristin VThe door of the truck was completely broken and would not open. We were unable to complete our move, and should be reimbursed for the experience.
Michael DThe area u-haul customer service was not at all helpful at pickup. My pick up location was moved from one closer to my home to this location. When I asked about the extra mileage that would be accrued, I was given 30 extra miles on my rental. I checked that my insurance was still included and it was. At pick up, the insurance had disappeared. I had previously told the driver that everything was set how it was supposed to be as I would be at work. When I attempted to call to fix the insurance removal by u-haul, I was put on hold and was then past the 30 minute grace period where insurance could be added on. I was sent to the national line, where the representative said she could not do anything. She then sent me to customer service. Customer service explained they could not do anything, but that the regional manager would follow up with me later that day. All this after over 2 hours of my time on the phone and on hold, while I'm in the midst of moving. Of course, the regional manager never got back in touch with me to follow up on my concerns. I'll be using Penske or Enterprise in the future.
John OVery knowledgeable and helpful trailer was clean and worked great for moving the furniture we needed.
PATRICIA JI did the order through the app so I only talked with Mack’s over the phone to get started and to get confirmation that I had done it right
Gordon DThey were closed for days so they never called Uhaul to tell them that my truck had been returned wonderful.
Brenda Gtruck had poor gas mileage (vehicle had over 90k miles)
gerald dThe truck was clean but it did not handle well. There was too much play in the steering that made it very difficult to steer/handle. The exhaust was was starting to go and which made it extremely loud and difficult to hear. My son and I had to shout to hear each other. My ears rang all the next day.
Michael HWe had an excellent experience picking up our truck. The staff was very friendly and helpful.
Patrick MThere was a bunch of space to park which made it a great spot to drop off on a Sunday and not have to drive all the way to Clyde from the Village of Newark. Number to call at drop off connected me to a customer service representative named Jamie who walked me through the whole process. I was having trouble with my phone and she stayed on the line with me until I completed the drop-off process. It made the experience that much easier because I had no idea what I was doing. Drop box was located right on the east side of the building. Awesome job! As for Macks Body Shop, they were awesome as well! After leaving the location I though that I left my car keys in the U-haul. I called the following morning before they opened and explained the situation and was assured they would take a peek for me. After showing up and walking through the door, I was greeted and everyone had masks on and there was a sign located on the front of the building as well. There was a nice little waiting area with a tv and plenty to read. Even after realizing that my key was in a box at home, I was extremely grateful for their help and concern. Would recommend for sure! Thanks again!!
BRANTLEYD EIt wasn’t the location that was the problem- but rather your truck share 24/7 pick up process that was an awful experience.
Dale LReturning the truck was a huge ordeal. No one there to assist.
linda gI reserved the truck online selected a dolly, was charged the rental fee for it and when I picked the truck up they did not have a dolly but I was still charged
Debra HThey lied to me and didn’t give me my refund. They said I went over my miles witch I did not, so I left after I looked at my paper work I realized that I didn’t go over so went back up there and they told me I would get a check in the mail for my refund than they said I didn’t fill the truck back up with gas so I had to call the U-Haul witch they got my refund but now I’m still waiting on the check in the mail. This place sucks and wouldn’t tell anyone to go here
Tiffane VWebsite didn't work. I couldn't self return.
Bruce GTrailier was dirty inside. License plate light was not working which resulted in me being stopped by Ohio state highway patrol. They never came out and went over the trailer with me. And based on Internet price, I was overcharged by three dollars.
glen bforced to leave trailer without inspection or confirmation that no additional charges exist since clerk would not leave her seat nor make any attempt to contact another employee. Trailer could have been stolen after I left and I would have been liable. The only thing I could do to protect myself was take pictures of the trailer as I was leaving. Pathetic
Gerald DLocation should explain all online procedures etc to people. Nothing was advised to us how all works. For people that don’t rent these often a bit of information goes a long way but appears all got done ok
Susan SOriginally sched. pu of unit in Stanley,NY but then sent to Lyons,NY, increasing my mileage from home. When asked if I could drop off in Stanley was told it wound be over 118.00. Cost me almos 3 hrs extra on the road plus fuel. Not happy with that..
David CI'm not sure there would be anything to improve in this Instance. Everything went perfectly. I am very grateful for how quick and painless the whole thing was. Thank you very much.
Curtis Mnothing at this time but I believe people need to be reminded its not actual days that they have the vehicle it is actual hours.we picked up on july 1 and had to july 8th and an extra day was included but still was charged an extra day charge and was told it was because of hours over ? when we delivered it before anyone was there and was under the mileage that was allotted thank you
FRED WNothing really. 1st time users might need a little guidance. But over all worked good.
Bonny N40 minutes after getting off the phone with a very nice man at uhaul to make this reservation, I arrived to pick up the trailer at Mack's. The reservation was incorrect as I had been told that there was the option of dropping off the trailer in Leominster for a discount of $40 on the rental to which I had agreed. The agent at Mack's told me the drop off was listed as Gardner and no discount had been applied. When I asked if we could change it he said I would have to call uhaul directly and that "they do this to me all the time". I picked up the trailer and did not get a chance to call uhaul until today prior to returning the trailer. I was told that they could not honor the previous verbal offer over the phone, that it would have had to have been changed at the time of pick up and that their records showed that I had declined the offer to drop off in Leominster. Not only had I accepted the offer but I made it very clear to both the person taking the reservation and the man at Mack's that I would not be able to drop off the trailer until Monday the 4th. Not only was I charged the full price on the rental, but I was told today that there would be an additional charge for an extra day. Shame on me for not checking the dates on the paperwork but shame on you for verbally promising one thing and then failing to deliver. I am now out an additional $60 plus fees over the original agreed upon price. I will not be using uhaul again.
Jacquine JThe only issue we had is that it did not have full tank of gas. Had to put in $25 to fill it
Ronald AI waited over 30 minutes to get my truck for a scheduled pick up time.
Celeste CI am home. I made it safe and sound and I love Lyons. This shop welcomed me with a small town feel and all the staff was helpful returning the equipment.
ERIN WThe location I reserved 6 weeks ahead and was listed as my "preferred location" was not able to be my pick-up spot which I found out 24 hours before pick-up. Thank you to the clerk at the Victor, NY location for finding me a "new" pick-up location. I was told the "new" pick-up location would have everything available on my reservation; however, they had no packing blankets available. Thank you to the Lyons, NY location for having a truck and dolly that I could rent!
Christine DI've used drop off location in the past. It's a local body shop that's on my way home. It's not open on weekend so I was going to do the self-drop off, as I've done in the past..... but, must be the person in Florida didn't set it up correctly in the computer because my U-Haul account didn't allow.... I had to call Florida, talked to the lady..... she was nice and told me to just leave it and she'd take care of it!
Tom kOwner was very helpful and went above and beyond
Bruce BThe rubbers to snub the tow chains were in need of replacement and one was missing.
Eric RThis location was not open for return, so I can’t say if I would recommend it to anyone.
Sara MLousy customer service, female clerk had a nasty attitude, complained about everything, including U-Haul itself. Will never agree to go to Lyon's for pick-up or drop-off again.
Cynthia LI was just a little disappointed when I was called back and told the reservation I thought I had I couldn't have, but the woman on the other end of the phone was very helpful and accommodating and while I was still on the line found me another truck to meet my needs and made it very easy for me. I have been very satisfied with U-Haul's service and will definitely be calling again. Thank you.
Curtis M