Comentarios del cliente para Macks Body Shop Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Macks Body Shop Inc

Grado total:

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Carole C. en

Grado:

El cliente no dejó un comentario.

Curtis M. en

Grado:

I'm not sure there would be anything to improve in this Instance. Everything went perfectly. I am very grateful for how quick and painless the whole thing was. Thank you very much.

Mike H. en

Grado:

El cliente no dejó un comentario.

FRED W. en

Grado:

nothing at this time but I believe people need to be reminded its not actual days that they have the vehicle it is actual hours.we picked up on july 1 and had to july 8th and an extra day was included but still was charged an extra day charge and was told it was because of hours over ? when we delivered it before anyone was there and was under the mileage that was allotted thank you

Bonny N. en

Grado:

Nothing really. 1st time users might need a little guidance. But over all worked good.

Jacquine J. en

Grado:

40 minutes after getting off the phone with a very nice man at uhaul to make this reservation, I arrived to pick up the trailer at Mack's. The reservation was incorrect as I had been told that there was the option of dropping off the trailer in Leominster for a discount of $40 on the rental to which I had agreed. The agent at Mack's told me the drop off was listed as Gardner and no discount had been applied. When I asked if we could change it he said I would have to call uhaul directly and that "they do this to me all the time". I picked up the trailer and did not get a chance to call uhaul until today prior to returning the trailer. I was told that they could not honor the previous verbal offer over the phone, that it would have had to have been changed at the time of pick up and that their records showed that I had declined the offer to drop off in Leominster. Not only had I accepted the offer but I made it very clear to both the person taking the reservation and the man at Mack's that I would not be able to drop off the trailer until Monday the 4th. Not only was I charged the full price on the rental, but I was told today that there would be an additional charge for an extra day. Shame on me for not checking the dates on the paperwork but shame on you for verbally promising one thing and then failing to deliver. I am now out an additional $60 plus fees over the original agreed upon price. I will not be using uhaul again.

Ronald A. en

Grado:

The only issue we had is that it did not have full tank of gas. Had to put in $25 to fill it

beth ann S. en

Grado:

El cliente no dejó un comentario.

Celeste C. en

Grado:

I waited over 30 minutes to get my truck for a scheduled pick up time.

ERIN W. en

Grado:

I am home. I made it safe and sound and I love Lyons. This shop welcomed me with a small town feel and all the staff was helpful returning the equipment.

Christine D. en

Grado:

The location I reserved 6 weeks ahead and was listed as my "preferred location" was not able to be my pick-up spot which I found out 24 hours before pick-up. Thank you to the clerk at the Victor, NY location for finding me a "new" pick-up location. I was told the "new" pick-up location would have everything available on my reservation; however, they had no packing blankets available. Thank you to the Lyons, NY location for having a truck and dolly that I could rent!

Lea J. en

Grado:

El cliente no dejó un comentario.

Andrea D. en

Grado:

El cliente no dejó un comentario.

Tom K. en

Grado:

I've used drop off location in the past. It's a local body shop that's on my way home. It's not open on weekend so I was going to do the self-drop off, as I've done in the past..... but, must be the person in Florida didn't set it up correctly in the computer because my U-Haul account didn't allow.... I had to call Florida, talked to the lady..... she was nice and told me to just leave it and she'd take care of it!

Annie F. en

Grado:

El cliente no dejó un comentario.

Bruce B. en

Grado:

Owner was very helpful and went above and beyond

Teresa B. en

Grado:

El cliente no dejó un comentario.

Eric R. en

Grado:

The rubbers to snub the tow chains were in need of replacement and one was missing.

Sara M. en

Grado:

This location was not open for return, so I can’t say if I would recommend it to anyone.

Tracy D. en

Grado:

El cliente no dejó un comentario.

Cynthia L. en

Grado:

Lousy customer service, female clerk had a nasty attitude, complained about everything, including U-Haul itself. Will never agree to go to Lyon's for pick-up or drop-off again.