Comentarios del cliente para Maaco Collision Repair

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Maaco Collision Repair

Grado total:

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Ruthie B. en

Grado:

You are far out of the way of most Castro Valley and Hayward customers. Only recommend as an emergency. The agents were great. They should be moved to a more convenient location.

Sikander T. en

Grado:

They told us we could drop the car off on Monday since they were closed. Then charged us for 3 days ! So wrong.

CARY V. en

Grado:

The van should have been swept/cleaned out by the previous customer or staff. It was not dirty in the cab, but the back had dirt, etc. on the floor.

MIKEL D. en

Grado:

El cliente no dejó un comentario.

Theotis W. en

Grado:

El cliente no dejó un comentario.

Joselyn B. en

Grado:

Dropped off when the location was already closed, so I can’t rate the place, really. The drop off process online was super convenient and easy, though.

Thomas C. en

Grado:

No key lock box for after hour returns, truck was stolen.

Chris N. en

Grado:

The a/c in the truck did not work

Broderick P. en

Grado:

El cliente no dejó un comentario.

BANSI C. en

Grado:

The van says 19.95 in big bold lettering. When I get my bill it’s 123 for three days. Not happy :( Get that there is small sub print on the van and yes the customer service representative told me about the charges prior to taking on the lease but by that time it was already too late, I was at the location in need of a truck. Now, a few bucks or perhaps up to 20 or 30 dollars I could understand, double the money, feels like a rip off.

EMERENCIANA M. en

Grado:

We rented the U-Haul truck at the Maaco Collision Repair at 1942 National Ave Hayward, CA 94545. I called the office and Raquel answered the phone. Raquel did not listen to me. She did not explain the check-out process, was quick to direct me to an email that I would receive, and hung up on me 2 times. I called back and asked for the manager or owner - Raquel told me she was alone and I would need to speak with Orlando. So I asked for Orlando’s phone number. She said his number is the number I called. I asked if I could leave him a message to call me. Raquel quickly put me on hold and Orlando took my call. In the beginning of the call he put me on speaker. I explained my frustration and shared my experience with Raquel. I let him know, this is my first time to rent a U-haul truck. I would like to be informed of the rental check-out process, and I wanted to know if the keys that I dropped off were found. Orlando was professional, listened, and answered my questions. Feedback: Please train Raquel on customer service, listening skills, how to properly put someone on hold, how to end a call, and to be nice.

Sean N. en

Grado:

Wash vehicle Guy that helped me was super friendly and even loaned me a moving blanket- he is an asset