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Antionette F.
Customer Reviews for Mt Konocti Truck & Auto Rpr
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great guys there.
Adam A.Great people, safe equipment
Duane P.Very fast and friendly service
Marlene H.Great C/S, good location. Appreciate their help.
CYNTHIA K.Mike and his family are good people love doing business with them
Travis B.I think your customer service was great!
Patricia R.Mike and his staff provided excellent service. I will shout treetops regarding how helpful they have been. I'll definitely be back when I need to rent another truck.
robert B.Excellent equipment and the people were helpful and courtesy.
JERRY P.The service at this location is excellent. It was pouring rain but Mike came out to load the trailer onto my hitch, checked all the lights, ensured the trailer was clean and in good condition and that everything was as it should be. Drop off was just as easy.
Stephen S.Sell/rent tie down rope/straps.
Al H.Friendly customer service
Merrilyn Y.I ended up being charged much more than originally discussed. Departments do not communicate with each other. Every time I try to address something I would call somewhere and get forwarded to other departments that could not communicate with each other. It was extremely frustrating. The location was not open in the corporate office was not even aware so it was very difficult to pick up the vehicle. I don't have another hour to spend on the phone to try to get my money back. I will not be using you all again if I can help it.
Michael A.Awesome service!
Janice P.I would highly recommend Kelseyville Truck and Auto to anyone looking to rent a truck. The people are great and the service is unbeatable.
Pat D.The website for self check out was frustrating, the steps were unclear, and it felt like a long process. The truck was dirty, damaged, and the check engine lites came on. Our moving blankets that we paid for were also not in the truck.
Scott F.I have worked with numerous U-haul franchises this season and Mike at Kelseyville Truck and Auto stands out above all the others for the level of service he and his staff provide. The trucks are always clean and ready to go when I arrive, and the paperwork only takes a few minutes. I give Kelseyville Truck and Auto 5 stars and my highest recommendation.
Pat D.I would not recommend it due to its locale only -unless going to/from that area. For us, it was extra 4 hr round trip out of the way because that's the closest place our needed vehicles were. Otherwise, it was an excellent place.
Janice A.I had to drive a total of 5 hours to get the truck which messed up my entire schedule.
melissa L.Many thanks to Mike and the team at Konocti Truck and Auto for their great service and friendly way of doing business!
Pat D.Staff were helpful and pleasant. I will definitely rent from this location again. ¡Gracias!
Tamara S.Mike and the team at Konocti Truck and Auto are amazing. They are always friendly and helpful and I love working with them. I work with lots of U-haul franchises through our corporate account and Konocti Truck and Auto is by far my favorite!
Pat D.The young woman who helped me went above and beyond to make sure I was taken care of. Super friendly, the best experience I have had with U-Haul to date.
eric L.Corporate customer service was terrible. Truck not available the day of pick up without a two hour drive. CS rep was snarky and had an attitude and was overall horrible to deal with. Pay $300 worth of extra gas but get offered a $50 rebate. Great. Go with penske or whoever else. U-Haul is cheap for a reason.
ROWAN T.The lady who did my reservations informed me that I could return boxesthere. I told her that because I'm handicapped I got them shipped to me .I was told about a 1 time charge for the dolly as well. She quoted a price. Today the owner said he dont want my boxes cause I didnt buy them from him.i said what am I going to do..he said he didn't care he doesn't want them and dont use his recycle bin either. We stuffed over 200.00 worth of boxes in my car and trunk. And now there in a storage shed. I moved 30 miles .3 trips over 5 days. 489.00 and paid 5x for the dolly and higher milage....20 cents higher because I didnt get it to him .very abrupt person. He may own the company but he doesn't belong in customer service.
Billie S.The location was fantastic her trucks were clean and excellent working order the customer service skills were impeccable. I drove 30 miles past four other U-Haul places to give my business to this one
Charles P.I received ex excellent service. MMike was accommodating to me when I needed to rent for an extra day.
noah M.By far the quickest check out/in and the most stress-free Uhaul experience I've had. Kudos to the crew at mt Konocti Trucks!
Teresa F.Email me a receipt to aaronmorrow721@gmail.com
AARON M.Location was great. Mike was very helpful. Your equipment costs are pretty ridiculous especially due to fuel costs at this time.
Jacob W.This is the only location in our area that I would recommend. In Northern California it is almost impossible to reserve a U-Haul and know that is going to be there. Mike made every effort to make sure I got my truck when I needed it and was great at communicating with me through the whole park process
angela R.The older gentleman who assisted me was exceptional - extremely helpful.
Edwin H.The U-Haul app and website would not let me check out.
Michele W.Mike was extremely rude and wouldn't extend a simple courtesy of walking 20 feet to check the truck we rented for a $120 package we left inside! He said I could drive back to check myself which was a 70 minute drive! It's little things that make for a great experience! I guess U-Haul doesn't care about its clients!
Derek B.Great customer service very friendly
amanda S.Young man working there has great customer service skill.
CARLOS A.Great guy great place
Jason R.Have 24/7 truckshare check in work. For what ever reason it did not detect my location. Otherwise it was a great experience with great customer service.
LUIS L.lower per mile rate!!! Thank you!
CHER R.They have a problem with knowledge about what they are doing
CHRISTOPHER H.the man that rented us the truck made us feel very welcomed. Super nice early in the morning too.
Dana K.Tell customers to call the location before booking and to not rely on the website. The website will say that your reservation is guaranteed but this was not true in our case. There was poor communication between uhaul and the location. The uhaul had dirt all over the inside and outside of the truck. This was our first disappointing experience with uhaul and we hope we have a better experience with our next move.
SAMANTHA P.They did a great job!
Cynthia K.