The location was fantastic her trucks were clean and excellent working order the customer service skills were impeccable. I drove 30 miles past four other U-Haul places to give my business to this oneCharles P.
Customer Reviews for Mt Konocti Truck & Auto Rpr
(Distribuidor de U-Haul del vecindario)
Kelseyville, CA 95451
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Anne H.
El cliente no dejó un comentario.Christine C.
I received ex excellent service. MMike was accommodating to me when I needed to rent for an extra day.noah M.
By far the quickest check out/in and the most stress-free Uhaul experience I've had. Kudos to the crew at mt Konocti Trucks!Teresa F.
El cliente no dejó un comentario.Andy K.
El cliente no dejó un comentario.Richele R.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.Gabriele S.
Email me a receipt to firstname.lastname@example.orgAARON M.
El cliente no dejó un comentario.Eric J.
Location was great. Mike was very helpful. Your equipment costs are pretty ridiculous especially due to fuel costs at this time.Jacob W.
El cliente no dejó un comentario.Dana L.
El cliente no dejó un comentario.Connie R.
This is the only location in our area that I would recommend. In Northern California it is almost impossible to reserve a U-Haul and know that is going to be there. Mike made every effort to make sure I got my truck when I needed it and was great at communicating with me through the whole park processangela R.
El cliente no dejó un comentario.Marc H.
The older gentleman who assisted me was exceptional - extremely helpful.Edwin H.
El cliente no dejó un comentario.lasandra W.
El cliente no dejó un comentario.KATHLEEN U.
El cliente no dejó un comentario.michelle L.
El cliente no dejó un comentario.Kerry S.
El cliente no dejó un comentario.DUANE S.
El cliente no dejó un comentario.mirwais R.
The U-Haul app and website would not let me check out.Michele W.
El cliente no dejó un comentario.Mike P.
El cliente no dejó un comentario.ginni C.
Mike was extremely rude and wouldn't extend a simple courtesy of walking 20 feet to check the truck we rented for a $120 package we left inside! He said I could drive back to check myself which was a 70 minute drive! It's little things that make for a great experience! I guess U-Haul doesn't care about its clients!Derek B.
Great customer service very friendlyamanda S.
El cliente no dejó un comentario.Jeff B.
El cliente no dejó un comentario.Dustin P.
El cliente no dejó un comentario.Danielle K.
El cliente no dejó un comentario.Daniel G.
El cliente no dejó un comentario.shon I.
Young man working there has great customer service skill.CARLOS A.
El cliente no dejó un comentario.CARINA D.
El cliente no dejó un comentario.Karen G.
Great guy great placeJason R.
El cliente no dejó un comentario.Lisa N.
El cliente no dejó un comentario.James S.
Have 24/7 truckshare check in work. For what ever reason it did not detect my location. Otherwise it was a great experience with great customer service.LUIS L.
El cliente no dejó un comentario.Laura M.
lower per mile rate!!! Thank you!CHER R.
El cliente no dejó un comentario.Jesse M.
El cliente no dejó un comentario.RODNEY H.
They have a problem with knowledge about what they are doingCHRISTOPHER H.
the man that rented us the truck made us feel very welcomed. Super nice early in the morning too.Dana K.
El cliente no dejó un comentario.Cody S.
Tell customers to call the location before booking and to not rely on the website. The website will say that your reservation is guaranteed but this was not true in our case. There was poor communication between uhaul and the location. The uhaul had dirt all over the inside and outside of the truck. This was our first disappointing experience with uhaul and we hope we have a better experience with our next move.SAMANTHA P.
El cliente no dejó un comentario.Victor G.
El cliente no dejó un comentario.Zachariah D.
El cliente no dejó un comentario.Lisandro G.
El cliente no dejó un comentario.JORDAN W.
El cliente no dejó un comentario.Stephen E.
They did a great job!Cynthia K.
El cliente no dejó un comentario.William G.
Dead Rat in the Cab. Not Cleaned. Sticky pine sap in the truck compartment. Referred to a new location 40 miles from my home due to through travel. Glad to be out of rural northern California.TAYLOR C.
Picking up was a little confusing due to office being closed at 5:00pm and that that was my pick up time. Glad I called office prior to picking up to advise them I was running behind. Then when I called the 800 number to get pin for lock box, which the female at office told me, I was on hold for almost an hour with the customer service gentleman advising me I didn't have to call for pin but to go they the pick up steps via app. Wasted an hour of my vital time of packing.Julia G.
El cliente no dejó un comentario.Richard R.
Make sure the employees communicate better with customers and that they can accurately identify which keys go to what vehicles.ANGELICA L.
the self-service drop-off return we easy and convenient.Johnny B.
Have the pickup process clearly state that the alternate contact needs verificationMichael G.
not much to say - reservation was ready, a taillight adapter was on hand and the owner is quite the fisherman. All good!james B.
Kyle was amazing. After I made a mistake on my on-line order he recommended the right equipment. When he discovered we had the wrong wiring, he suggested a solution. We returned with the correct plug and he was able to wire us up.Eric N.
I was supposed to pick up at The Gaytan Family Market at 14110 Austin Rd, Clearlake, CA 95422. Scheduled for a 2:45pm pickup and we got there at 3:30. NO uHAUL. What about the $50 guarantee? She knew the 10' wasn't going to be returned until 10am the next day -- so why didn't she call to warn us? She tried to give us a 20' uHaul "for the same price" as our 10' reservation, however we didn't want that big of a truck. After some calling around she found a place 20.3 miles away... so we had to drive over there to pick up our truck. It was very inconvenient. I'm still trying to figure out how to get our $50 guaranteed refund. I spent 20 minutes on help on the 800 number. Can you help?Pamela W.
El cliente no dejó un comentario.Joe W.
Reasonable experience on pickup, horrible on drop off. (Employee on pickup / owner on drop off) Reserved appliance dolly not there. Tried to fabricate damage issues I'm certain I did not cause. Charged me $19 a gallon for a couple gallons of fuel though I brought it back with exactly the right amount. Extremely rude from the start!Art P.
Easy after hours drop offJeffery T.
El cliente no dejó un comentario.STEPHEN R.
El cliente no dejó un comentario.Victor V.
El cliente no dejó un comentario.dennis L.
El cliente no dejó un comentario.MICHAEL D.
Fill tank so customer doesnt havevto until return.Robert S.
El cliente no dejó un comentario.WESLEY R.
Very please with the service..Wesley R.
Great Service!Kattrina F.
El cliente no dejó un comentario.ANIBAL C.
Great customer service and super helpful! Will be doing any U-Haul rentals from this location from here on out!Kattrina F.
El cliente no dejó un comentario.WESLEY R.
This is absolutely the best U haul location I have ever rented from! They are knowledgeable friendly and accommodating.ELISABETH F.
It was quick and easy!janet S.
Very friendly and helpful!MOLLY W.
El cliente no dejó un comentario.Patrick S.
El cliente no dejó un comentario.Joseph S.
Owner of the franchise tried to tell me I lot a dolly I didn't rent.steve A.
Nice experience. Mike made it easy.Barry A.
El cliente no dejó un comentario.Amy W.
Made to process easy, excellent customer serviceKatrina H.
El cliente no dejó un comentario.Kenneth K.
El cliente no dejó un comentario.J Evelyn R.
El cliente no dejó un comentario.LORENZO E.
El cliente no dejó un comentario.MICHELLE M.
No improvement needed, real people! Friendly, helpful and will definitely use them anytime I need something in the future.john M.
The Kelseyville UHaul is an excellent business. Mike, the owner, is great! Conscientious, friendly and honest - I have used this location for multiple moves and don't go to anyone else. Thank you Mike!Zoe L.
Excellent customer service from all the staff. Will go no where else for my truck rental needs. I recommend Mt Konocti to to all my acquaintancesjose P.
El cliente no dejó un comentario.Patrick W.
El cliente no dejó un comentario.Adam P.
This location was over 3 hrs away from me, 1 way. Having to drive that far to pick up the trailer was a major inconvenience. Its ridiculous that U-haul was not able to maintain my online rental reservation at location I originally chose. The customer service rep over the phone even told me that the online booking tool is frequently unable to honor its initial location reservations. This needs to be fixed. Its awful to be called the day before pick up to be told that I have to drive so far to get my rental.Jason M.
El cliente no dejó un comentario.JOHN M.
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