Customer Reviews for M37 Auction
(U-Haul Neighborhood Dealer)

387 reviews

9790 Cherry Valley Ave SE Ste D   Caledonia, MI 49316

(616) 425-5003

Office Hours

  • Mon: Closed
  • Tue-Fri: 9 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(616) 425-5003

9790 Cherry Valley Ave SE Ste D
Caledonia, MI 49316

Services at this Location:

Office Hours

  • Mon: Closed
  • Tue-Fri: 9 am–5 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

STEVE D. 
Rating:
5.0

I wanted a 10 FT box truck and called to get it earlier - Caledonia Uhaul called me - and told me the 10 FT box truck might not be back in time and thinking of me - provided me theh 15 ft box truck - I was overwhelmed with driving this size and the cost - I tried to get truck on line and it took an hour - it was a lot of gas - and I did not need a 15 ft truck - the dispatch person said I would get a $50 separate credit for my inconvenience. It was very difficult. Julie

Julie S. 
Rating:
5.0

Everything went very well ! Thank you

Roy S. 
Rating:
5.0

The staff at M-37 were awesome! They were friendly and polite. They made it easy to rent a truck and drop it back off. A very stress-free process. D. Haines

Diane H. 
Rating:
5.0

Customer did not leave a comment.

Jay T. 
Rating:
1.0

Customer did not leave a comment.

STEVE D. 
Rating:
5.0

Help was awesome!

Donald L. 
Rating:
5.0

The customer service was awesome.

Karen R. 
Rating:
5.0

This service has been a life saver for us. We've always had a great experience, and we're planning on using them again in the future. Would definitely recommend!

Ryan A. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Returned it on their day off so no one to help with return process. Didn't have wheel or jack to jack the tongue off the truck. Made unhooking difficult. Fortunately I had a floor jack along. But good location for drop off.

Gary S. 
Rating:
5.0

Very busy eh Ed n we arrived but took care of us promptly

James H. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

Randy Z. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Thank you

Ethan W. 
Rating:
5.0

Customer did not leave a comment.

Desiree B. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Kirsten S. 
Rating:
5.0

Customer did not leave a comment.

matthew W. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Fabulous customer service!!!!

Colleen C. 
Rating:
3.0

Interior of Van was dirty - obviously not cleaned- at all. Mobile app locked up my android phone (hard). Phone would not respond or even power down to restart. This happened on both check out and check in of the vehicle. It took 40 minutes to check the vehicle back in. The vehicle functioned well - no issues.

Paul V. 
Rating:
2.0

You over charged me. I never got the gas credit I was told I would get because the tank wasn't at full as left. And I am pretty sure I only drove 80 miles not 120.3 miles. I am very unhappy!

Amy A. 
Rating:
5.0

The self serve aspect of this was so convenient. I really appreciated being able to handle this on my time and not during regular business hours. Thank you!

Lynne K. 
Rating:
4.0

Service was prompt and friendly, thanks!

Edward William H. 
Rating:
5.0

Jay and his team did a great job getting a 26' truck for us. Good experience.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Todd F. 
Rating:
5.0

Everything went well. Very friendly professional service was given at every turn. The 15ft truck ran very smooth and was easy to operate.

Darrell A. 
Rating:
5.0

Nothing. This location is very advantageous to U-Haul customers, plus they care about the customer.

Robert J H. 
Rating:
5.0

Customer did not leave a comment.

Casey H. 
Rating:
3.0

We were not able to scan the QR code required to return the truck after hours. We tried approximately 20 times.

Donald W. 
Rating:
5.0

Always helpful staff at this location!

Lisa D. 
Rating:
5.0

Overall great experience in Caledonia. Super friendly and helpful folks.

Barry R. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

I reserved on line, very easy to do. Arrived at the pick location in Caledonia, MI. My truck was ready, the appliances dolly as well. The young man who waited on me was courteous, professional and made sure all my questions were answered, we reviewed papers, the condition of the 15' truck and he sent me on the way. I will highly recommend this UHaul location to friends and family. Thank you for a very positive experience!

Pete M. 
Rating:
5.0

The staff was very accommodating and helpful. We could not get a truck the size we wanted to they gave us the next size up! Thank you.

judy H. 
Rating:
3.0

Customer did not leave a comment.

Bill J. 
Rating:
5.0

Customer did not leave a comment.

LISA C. 
Rating:
5.0

The mobile app would not work to take pictures and check out properly, being the weekend I had to call and leave a message at the local office. I never received a call back and was over charged for fuel. All else was ok

Scott B. 
Rating:
5.0

The representative was great

Maria F. 
Rating:
2.0

The van was filthy inside when I picked it up. The offices were chaotic, messy and dirty. No one did an in person inspection of the vehicle. It was a strange experience. I've rented many uhaul s in the past, and this was not the same experience.

Robin V. 
Rating:
5.0

Customer did not leave a comment.

Jon W. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Everything was great. Plus there consignment auction service is super convenient and helpful!

Royal N. 
Rating:
3.0

The place was closed but there were some workers there doing some work after hours. The key return box was hidden by the door being propped open so I had to ask some stranger if he worked there and where the key drop was located. A recommendation could be to show photos of the key box and other various things when dropping off the vehicle via the online method. You require photos from us to verify, a photo for the users would be nice as well. The photos would obviously have to depict the location of the box not just a photo of the box.

DANNY C. 
Rating:
5.0

Very nice people

GENE ARLO H. 
Rating:
5.0

Customer did not leave a comment.

DAVID HENRY C. 
Rating:
4.0

Customer did not leave a comment.

Colleen K. 
Rating:
5.0

Everything was perfect!

Ardith T. 
Rating:
5.0

Customer did not leave a comment.

Jay T. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
2.0

Your online check in process is horrendous. The truck was very dirty on the outside.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Tina C. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

LOGAN THOMAS H. 
Rating:
4.0

Customer did not leave a comment.

Patrick K. 
Rating:
4.0

Customer did not leave a comment.

Lisa D. 
Rating:
1.0

Truck had less gas when I got it then they said woman behind counter really did not know what she was doing place was very dirty

Russell V. 
Rating:
4.0

Customer did not leave a comment.

Randall P. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
2.0

Customer did not leave a comment.

TROY CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

MELANIE JEAN W. 
Rating:
4.0

Customer did not leave a comment.

Elissa L. 
Rating:
5.0

Customer did not leave a comment.

Luigi B. 
Rating:
5.0

Prompt, knowledgeable, professional!!

Judith W. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

JON CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
5.0

No need to improve!

THELMA RACHEL R. 
Rating:
5.0

Sign up was easy. Rate reasonable. Vehicle new, clean and ready for use at time booked. Pleasant staff. Very pleasant experience.

jony M. 
Rating:
5.0

Customer did not leave a comment.

THELMA RACHEL R. 
Rating:
5.0

Customer did not leave a comment.

Heather F. 
Rating:
1.0

Scheduled for 11am. Didn't get it until an hour later. The bar code didn't Scan or anything. Customer service wasn't much help either

Sierra F. 
Rating:
5.0

Very helpful young man. Checked us in and sent the email confirming the return immediately.

Edward E. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER MARIE W. 
Rating:
5.0

Customer did not leave a comment.

PHILLIPANDREW C. 
Rating:
4.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

Ardith T. 
Rating:
5.0

Customer did not leave a comment.

Tonya C. 
Rating:
3.0

Customer did not leave a comment.

Jonathan H. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Jay T. 
Rating:
4.0

Wish the trucks had Cruise control. We traveled to thousand miles it would've been nice I have cruise control on the highway. Other than that everything went very well thank you.

CARL MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

GREGORY WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

Darlene M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN JAY D. 
Rating:
5.0

Just amazing! Upfront pricing, real clear explanations from the door to the time you return it. Super annoyed I used Penske for short trips in the past; I've wasted a lot of money over the years. Won't make that mistake again now that I know how great Uhaul is for short trips. Thank you again for helping make my "new home" moving in experience a smooth memory of the past.

RHIANNON NICOLE C. 
Rating:
5.0

Customer did not leave a comment.

Ethan W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A M. 
Rating:
5.0

Customer did not leave a comment.

Jason N. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
2.0

The vehicle was gross, I sat in a seat covered in dog hair, if I'd had an allergy we couldn't have completed the rental. Store was messy and no masks enforced.

elizabeth Y. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A M. 
No reviews have been submitted for this location.

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