Brent was wonderful to work with for the pickup of the truck everything went very well for my move ! Thanks to everyone who are behind the scenes you are greatly appreciated,.joe N.
Customer Reviews for M And H Enterprise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Gina B.
It's an actual gas station in the city. Wanted to return truck same day but they close at 11p.m So no drop off service was available. Very nice young lady I spoke with. Easy return and quickBetsy L.
the radio did workkenny W.
Customer did not leave a comment.Lauren H.
It took me hours to get my uhaul. It came with a lock on the back that no one knew was there so no one could help me. Had to drive it back and then finally someone could help, I missed my move in for my apartment. Quite frankly could not have been a worse experienceGuy B.
Reserved items were not available when I picked up truck. We had to seek other resources for utility dolly and blankets.Valerie P.
The young lady at the South Walnut St. was very helpful and manners was great. She knew how to treat her customer.jean P.
Customer did not leave a comment.Lilliam S.
#1- I reserved a 26' vehicle but the attendant redid the process before I could drive off with the vehicle. Such an unnecessary waste of time #2- Make sure the vehicles is clean #3- I got no return receipt upon vehicle return. Not sure what's with that.Ricardo C.
Customer did not leave a comment.Pedro C.
Customer did not leave a comment.Gloria P.
Customer did not leave a comment.Darrin H.
Customer did not leave a comment.Richard F.
Please charge extra for smoking.MARK F.
Customer did not leave a comment.Mary D.
One of the biggest improvements this location should make is having employees show up to work in a timely manner. I reserved a truck pick up time for 9:00am and the employee didn't show up to work until 10 something. They should be mindful that the customers time is valuable and they may have to pay movers by the hour etc. The online service states you can use a visa debit card and even lets you put the card information on file but upon check out there are restrictions to which bank the visa debit card is from.TYNAIZAH W.
My reserved location was moved 3x away from 4 miles to 12 miles. This was not only confusing since my reservation was originally for a local place right down the road, but also beyond inconvenient since the Uber ride 3x farther was much more expensive, plus the extra half an hour drive cut into my rental time. That's not even the worst part. When I got the keys to the rental, the truck had not even an 1/8 of tank of gas. Not only that, but despite being at a gas station, there were no clear instructions on what type of fuel to use. I was forced to anxiously drive home for half an hour on the interstate (which I was uncomfortable doing altogether) to look up the fuel required. While trying to return the truck, the website wouldn't let me log in to do such. The page â€œtimed outâ€ right after hitting â€˜Log In'. I had to make a call and had to trust that the person I spoke to closed the reservation for me. Even after all of this, despite leaving the vehicle with 1/4 tank of gas (twice what I received), I see now a new charge on my card today for $14 for gas. Overall I spent $136 on this rental which was absolutely not worth it. If this were my first experience ever with U-Haul, I would be totally putoff from ever renting with you again. And so would my friends who helped me move. Frankly, I'd like a refund for all of the extra expenses this unnecessarily long, tedious, and frustrating process cost me in both time and money.Matthew B.
Customer did not leave a comment.evelyn S.
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.TAHIRA S.
Customer did not leave a comment.Martin A.
Customer did not leave a comment.Langley W.
Customer did not leave a comment.Cariely F.
Truck was missing anti freeze cap which made truck overheat had to pull over on the side of the highway with a house full in the cargo then I drive to auto zone to get anti freeze and was never reimbursed also the number they have on file goes to voicemail every timeNatalya D.
The previous renter or renters left Doritos in the cup holder so the truck was not checked for cleanliness. However, everything else was great!anita T.
The store indicated that it would be open at 7am I scheduled my uhual pick up for 7:30am. No one was at the store and didn't arrive until 8:55am. The truck bed was dirty and the inside of the cabin had trash as well. When trying to contact uhual I was constantly being transferred and put on 15+ minute holds before being sent to an answering machine. Overall this was a terrible experience and cost me more money during my move.LaVon J.
Great people help me understand everything will definitely recommendHector D.
The service is poor and expensiveMatthew S.
not sureGwen G.
There was no air in two tires. It took forever to get the truck because if poor unturned service at the store. I would not recommend this location to anyoneWakenya G.
More training for the clerksLouis F.
Customer did not leave a comment.Deirdre R.