Customer Reviews for Luxury Hand Wash & Detail LLC
(U-Haul Neighborhood Dealer)

22 reviews

3718 Broad River Rd   Columbia, SC 29210

(803) 250-3078

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 250-3078

3718 Broad River Rd
Columbia, SC 29210

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael Stoneking 
Rating:
5.0

Great experience

Alexander Burton 
Rating:
5.0

Customer did not leave a comment.

JANICE WALKER 
Rating:
3.0

No one there

Ron Byrd 
Rating:
2.0

No one was at the location when I arrived. We had to call multiple times to get a response. They could not find my reservation, although I booked online through Uhaul. Very unprofessional staff and unkept location. There was garbage on the ground all around the premises. It was not a good experience at all.

Amy Shapley 
Rating:
2.0

Customer did not leave a comment.

Art Okoro 
Rating:
1.0

We drove the truck exactly 56 miles and were charged $152 in gas after filling it back up to where it was when we first picked it up. We were also charged an extra day even though we dropped it off hours before it was supposed to be returned. The owner said that he would be there to log it back in on time over the phone and instead charged another day. We had to call UHaul to get it sorted out and they apologized for the poor service. This place should not be allowed to rent UHauls to anyone. It's a very shady looking business to begin with and the service was terrible.

Ben Petty 
Rating:
1.0

The place was completely unorganized. I put in for a rental a month and a half in advance and confirmed the rental request 4 times just to arrive at the pick up location to be told the rental they had was under a different name and that I couldn't take the truck as they only had one. Not only that, they only had 2 trucks at this locations, 1 was a 10 ft and another was a 15 ft truck with a tow dolly (the ont that I ordered) and he contacted his supervisor about the last name issue and his supervisor told them just to give me the 10ft truck with no tow dolly even though all my paper work lined up with the 15ft truck and tow dolly. This place also had no equipment outside of the trucks, I had ordered a hand truck(utility dolly) and some moving blankets and this location has neither. In all I spent 45 minutes at this location trying to get a truck and had to Convince him to give me the correct truck. The individual was completely unprofessional and the palce was very inviting.

Alexander Harris 
Rating:
5.0

Customer did not leave a comment.

Ronald Long 
Rating:
5.0

He was great and very helpful!

Monica Giraldo 
Rating:
5.0

Customer did not leave a comment.

Randall Duvall 
Rating:
1.0

I was overcharged by 150 miles and an extra day- i have called uhaul multiple times and they still cannot get someone locally to contact me and refund me for the mileage

Travis Teague 
Rating:
1.0

Have the appropriate personnel there during published business hours. Ensure the equipment is clean (inside and out) and ready to be rented.

Robert Heddrick 
Rating:
5.0

Customer did not leave a comment.

Aaron Brown 
Rating:
5.0

Mr. Sherman was prompt, professional and very attentive.. A great experience. The trailer worked perfectly for our needs in hauling furniture.

Joe BatesJr 
Rating:
5.0

Not a thing...the customer service here was excellent!!!

Janice Wooten 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Jenkins 
Rating:
5.0

Customer did not leave a comment.

RONALD WIGNES 
Rating:
3.0

Customer did not leave a comment.

John Swindler 
Rating:
5.0

Customer did not leave a comment.

Shaela May 
Rating:
5.0

The owner was very helpful in checking the in and verifying the truck was in the state of which I picked it up. He and his wife sent an email clarifying my receipt for the return of the truck. I appreciated their help. Overall, it was a great experience with the use of UHaul services.

TRACI POLLARD 
Rating:
5.0

Customer did not leave a comment.

APRIL ROBINSON 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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