Customer Reviews for Lucias Fine Furniture
(U-Haul Neighborhood Dealer)

263 reviews

206-4 N Fruitland Blvd Suite A   Fruitland, MD 21826

(410) 548-9594

Office Hours

  • Mon-Fri: 10 am–7 pm
  • Sat: 10 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 548-9594

206-4 N Fruitland Blvd Suite A
Fruitland, MD 21826

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–7 pm
  • Sat: 10 am–6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joseph D 
Rating:
5.0

Easy and quick.

Cassana B 
Rating:
5.0

Ms. Lucia and her staff are the best I've ever worked with. They were prompt, accommodating of my needs, hardworking, and so friendly. Shout out to AJ and Travis; you guys ROCK.

Jennifer W 
Rating:
3.0

Lucias Fine Furniture was great, great customer service and care! U-Haul however had system issues the day I went to pick up the rental and was very rude when providing help to get me dispatched. 2 hours it took to get me settled.

Regina C 
Rating:
5.0

The people was really nice and very helpful. I would definitely use them again.

Lewanda W 
Rating:
5.0

Customer did not leave a comment.

Winston W 
Rating:
5.0

Customer did not leave a comment.

michael b 
Rating:
5.0

Very helpful

David R 
Rating:
4.0

Customer did not leave a comment.

Sloane G 
Rating:
5.0

Customer did not leave a comment.

Shannon R 
Rating:
3.0

Although he was nice- I did not get the sense that he knew what he was doing.

Penny F 
Rating:
4.0

Customer did not leave a comment.

Marcus G 
Rating:
5.0

Person that helped was excellent!

Terri K 
Rating:
1.0

They did not return the rest of the deposit that wasn’t used. We did not go over our mileage and was charged 45$ when it’s supposed to be 1.29 per mile the lady in the office is rude and kept cutting me off she doesn’t understand English very well

chanel h 
Rating:
5.0

Customer did not leave a comment.

DARRYL B 
Rating:
5.0

Customer did not leave a comment.

Bill Z 
Rating:
5.0

Staff were very friendly and the return went smoothly.

Jeff W 
Rating:
5.0

Customer did not leave a comment.

Victor G 
Rating:
5.0

See above negative comments.

Heinz A 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
5.0

Customer did not leave a comment.

Jeremiah L 
Rating:
5.0

Your customer service is excellent. No improvement needed.

Yvette C 
Rating:
5.0

Customer did not leave a comment.

Ken W 
Rating:
1.0

I showed up at 7 AM for two days in a row for my truck, 26 foot, pick up and the store was closed. Although it said open & hours of 10 to 6 pm, I was there untilive minutes before 12 pm, noon, and the store was still closed without lights. I needed Uhaul Help online. I called three times. They wanted the store to help check in the truck. A man at Uhaul online changed my time. My movers didn’t show until 11:45 and Marijuana smelled horribly & car. They wouldn’t be available to start the job until 12 PM to load the truck and I almost canceled but no one from Moving Help was answering the phone so I decided to go ahead with this job & not cancel my move a 2nd day in a row, this move would not begin until 12pm. They loaded 6 hours until 6 PM and then two hours to unload 8pm -10 pm with a yelling psycho girlfriend Anastasia. I had paid for 8 hours of moving help from FIT TO MOVE. The business owner JEFF brought a guy plus his psycho belligerent girlfriend & they would not leave my home unless I paid them an additional $130 for 2 -1/2 hours, $325.00 plus the job code for 8 hours.

Carmen H 
Rating:
5.0

Customer did not leave a comment.

Brittany W 
Rating:
5.0

Customer did not leave a comment.

mark d 
Rating:
5.0

Again very helpful and friendly to my situation.

Jeff B 
Rating:
5.0

Great pickup location and great attendance from Lucia

Diogo T 
Rating:
5.0

No changes keep up the good work ,friendly staff, I showed up at closing time the staff was awesome.

Robert M 
Rating:
5.0

Nothing

Carol C 
Rating:
3.0

Place was closed when i dropped off the truck.

Joseph D 
Rating:
5.0

Easy drop off. The nice lady who helped me was waiting outside as I pulled up. Super fast drop off. Smooth transaction. Very professional service.

Corey A 
Rating:
5.0

Customer did not leave a comment.

Victor J 
Rating:
5.0

Customer did not leave a comment.

Larry E 
Rating:
3.0

No issue with this location - except for its location. I reserved this truck AND a trailer for pickup near my house - 55-miles from this location! The trailer was not available here, so I had to drive over 70-miles to get that and then another 25 miles back to my house. Was planning to start loading at 1000 - finally got to start at 1400. Total failure of the reservation process.

Christopher O 
Rating:
5.0

Good place to rent from

Daron B 
Rating:
5.0

Customer did not leave a comment.

Daryl Y 
Rating:
5.0

Customer did not leave a comment.

Chris F 
Rating:
5.0

Customer did not leave a comment.

Victor G 
Rating:
4.0

Customer did not leave a comment.

Mark L 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S 
Rating:
5.0

Cool place, awesome people.

Jonathan L 
Rating:
5.0

Customer did not leave a comment.

Edward L 
Rating:
5.0

Customer did not leave a comment.

Mark h 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER P 
Rating:
5.0

Customer did not leave a comment.

CAROLYN A 
Rating:
5.0

The staff at Lucia's Fine Furniture did a fantastic job. Everyone was very friendly. I will definitely go back again.

dan t 
Rating:
5.0

Customer did not leave a comment.

Donna M 
Rating:
3.0

This does not reflect on Lucias but on the overall Uhaul experience. I was told there was a trailer at Harrington, DE. Uhaul called back and informed me a trailer was only available in Fruitland, MD but that I could return it in Harrington. I was not able to return it in Harrington but had to make another trip to Fruitland. Plus, I returned a day early and no bill adjustment was made. It will be the LAST time I will rent from Uhaul.

ROGER F 
Rating:
5.0

Customer did not leave a comment.

KECIA R 
Rating:
5.0

Customer did not leave a comment.

Lucia B 
Rating:
5.0

Customer did not leave a comment.

patricia s 
Rating:
1.0

Did not like the mileage and how much it cost it was too much money paid $20 for the U-Haul and the extra dollars for gas for miles

SHIRMIRA G 
Rating:
5.0

Customer did not leave a comment.

LUCIA B 
Rating:
5.0

Just a drop off location. Not much to do. Staff was friendly and courteous

Robert Z 
Rating:
5.0

Customer did not leave a comment.

HARVEY S 
Rating:
5.0

Customer did not leave a comment.

Victor G 
Rating:
5.0

Hands down best customer service I have had in uhaul or any other moving companies.

Jeremy N 
Rating:
4.0

Customer did not leave a comment.

JOSEPH B 
Rating:
4.0

Customer did not leave a comment.

Rachel F 
Rating:
5.0

Customer did not leave a comment.

Jorge i 
Rating:
5.0

Great service!

Victor G 
Rating:
5.0

Customer did not leave a comment.

WARREN O 
Rating:
5.0

Customer did not leave a comment.

Marla D 
Rating:
5.0

Lucia, Victor and Scott are amazing!

wayne k 
Rating:
5.0

Great drop off experience. Was in and out in 10 minutes.

Leon P 
Rating:
2.0

The lady in charge seemed not to care that I had not been informed of a change in the pickup site. I had to drive many, many miles away to pick up the trailer. She was nice on the phone but..........

victor c 
Rating:
1.0

The pick up location does not open until 10 and we wanted the truck at 8:30, so at the time we made the online reservation we were notified that we could use our phone to pick up the truck. We were checked in and had paid for the rental on line two days before the pick up. On the morning of the pick up we accessed U Haul web site repeatedly and were repeatedly notified that we had to wait until the store opened. We called U Haul Customer service and we were on hold for twenty minutes. When someone answered the phone we explained the problem and were told we would be connected with the 24/7 folks. We were put on hold again and after several minutes we gave up. We went to the pick up location at 10 and explained the problem. He went on line but said his internet connection was slow. After about five minutes he said we owed the rental charge. We told him we had already paid (in fact our credit card had already been debited). Eventually he called the store owner on the phone and she and he completed the on line process for tuck pick up, We finally got the truck at 10:30, two hours after we were supposed to get the truck. This is the second time we have had major problems with U Haul truck pick up, albeit the prior problem was a different location. We won't use U Haul again.

ROBERT M 
Rating:
5.0

Lucia is great to work with

Jackie F 
Rating:
5.0

Customer did not leave a comment.

Randall W 
Rating:
5.0

Customer did not leave a comment.

MARK G 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER P 
Rating:
3.0

Customer did not leave a comment.

STEVEN G 
Rating:
5.0

Not a thing it was easy and Lucia provided excellent service

Justin G 
Rating:
5.0

The owner of the business was extremely helpful. Will use them again if I ever need a uhaul again.

Angel T 
Rating:
5.0

Customer did not leave a comment.

Seedahmed A 
Rating:
5.0

Customer did not leave a comment.

Paul L 
Rating:
5.0

Customer did not leave a comment.

Tre J 
Rating:
5.0

Very pleasant experience and highly recommend.

Earl J 
Rating:
5.0

Customer did not leave a comment.

Justin G 
Rating:
5.0

Very. Nice lady. Overall experience was horrible

Robert B 
Rating:
4.0

Customer did not leave a comment.

Gina D 
Rating:
4.0

Being that I’m mechanically inclined all was a breeze to load a non running vehicle using hoist and chain hoists. Online videos for non mechanically inclined men or women would make getting a vehicle on the trailer Easer

edward c 
Rating:
5.0

Customer did not leave a comment.

Carrie B 
Rating:
5.0

Excellent customer service, very helpful and personable. Thank you for your service!!!!!!

TRACY B 
Rating:
5.0

Very nice and smooth experience !

ROBERT C 
Rating:
2.0

No one was available to check in the trailer. I parked it and left it in a space near the other units.

Robert M 
Rating:
5.0

I have rented from this location now for the third time. Very,very friendly people to deal with.

Robert L 
Rating:
5.0

The lady was amazing that helped us....there were some problems with the internet service being slow which made things take longer then usual, however, she was an amazing hostess while we were waiting.

Angela R 
Rating:
4.0

Customer did not leave a comment.

Delsheta S 
Rating:
5.0

Customer did not leave a comment.

Joseph P 
Rating:
5.0

Nothing

William P 
Rating:
5.0

Fix your app and web site. I did an express check in, and the site didn't work right. with your app, I tried to change the time that I was supposed to pick up my trailer, and was unable. It just seems impossible to use. It doesn't work half the time and it's also not intuitive. You guys need to use it yourselves and then fix the problems before you torture us with it.

Eduardo N 
Rating:
4.0

Customer did not leave a comment.

Lisa B 
Rating:
5.0

Thank you!

Jordan G 
Rating:
5.0

Very professional, knowledgeable and caring staff.

jackie c 
Rating:
3.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Great experience!

Jean M 
Rating:
5.0

No improve needed. Always a great experience with this location.

Arthur V 
Rating:
4.0

Customer did not leave a comment.

William S 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top