Very unprofessionalKaren V.
Customer Reviews for Lucia Food Mart
(U-Haul Neighborhood Dealer)
Stanley, NC 28164
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 7 a. m. - 9 p. m.
- Sáb.: 10 a. m. - 9 p. m.
- Dom.: 10 a. m. - 8 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Omar V.
Owner was very helpful & accommodating.Leanne S.
Small service location but everything went well.Earl C.
The service guy was super helpful and friendly.JOhn R.
Charged for an extra day when the store was open till 9. The rental period from 10-8. We returned at 8:45 and was charged an extra day even though the owner told us it was okay to drop it off after 8.Candace F.
Only issue with this site is the split focus between convenience store, gas, and Uhaul. Representative was friendly and personable. Did NOT put in the desired drop-off location I wanted. Also, no paperwork was provided ... it was all thru email.Jerry C.
El cliente no dejó un comentario.Chris H.
El cliente no dejó un comentario.Jennifer B.
El cliente no dejó un comentario.Mark E.
Staff was great.Alvin T.
El cliente no dejó un comentario.T'La G.
Thank you. Super local service.Thomas H.
El cliente no dejó un comentario.John E.
El cliente no dejó un comentario.Lochen C.
Kept the truck for one night. This location didn't check the truck in for 4 days and then billed me for the 4 days.Patrick P.
El cliente no dejó un comentario.Rick C.
NO working bathroom at this location. NO running water to wash hands after handling trailer equipment. Trailer originally assigned to this reservation had damaged wheel fender. I had to insist on different equipment.ANDREA A.
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.Sheila S.
The food mart opens at 8. Your site lists 10. I called to see if I could pick up at 9. No problem. Got there and had to call 800 number to get truck at 9, person at food mart could not get key out of box. Spent an hour on phone and on web check in. I have rented numerous trucks from you and you continue to make it hard to be a loyal customer.William D.
El cliente no dejó un comentario.Ricki R.
El cliente no dejó un comentario.Gary M.
Run down gas station. They were efficient though.ZACHARY D.
Have someone double check your restrictions. I could not rent a car dolly to pull with my Jeep because it was a soft top. However same model with a hardtop could. What gives? Towing ability has nothing to do with the top of the vehicle.scott T.
El cliente no dejó un comentario.Blaine N.
El cliente no dejó un comentario.Frankie D.
Very friendly and professional, I will rent from there again.Paul B.
El cliente no dejó un comentario.Nicole B.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Douglas B.
Drop off was easyScott M.
El cliente no dejó un comentario.Brenda S.
U-Haul changed my pickup location the day before the pickup date. Rather than 5 minutes away, it was 30 minutes. That took an extra hour off my schedule. The facility is a good mart and only one person working. Interrupted several times to wait on customers. Another delay.David L.
Make the self check-in process quicker. It took me 30 minutes to use the mobile app to check-in which is not ideal. It only took about 5 minutes to checkout.Cecily T.
El cliente no dejó un comentario.SERGIO A.
El cliente no dejó un comentario.Brad N.
El cliente no dejó un comentario.Lisa W.
Great Proffesional customer serviceJohn L.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.Kellie E.
El cliente no dejó un comentario.Juan Carlos V.
Very friendly and quick pick up/drop off.josh H.
You charged me for 1/8 of gas left but it doesn't matter that you changed the location of the pickup spot one day before to a location that was 25 min further from the original one. Then when I went to return the truck the app didn't work until someone form uhaul went there and he took care of it (15 min latter)Jorge G.
To keep from getting a cleaning fee I put my trash in the dumpster provided at the location and the gentleman calls me thirty minutes later telling me he is charging my card 50.00 for a trash fee. When I put it in the dumpster to literally prevent a fee. No where did it say you like could not dump in the dumpster.Phallenetia R.
Thank you, UHaul web site is not user friendly. Great help from Pick up location. GraciasCATHERINE S.
Called late at night to drop off earlier, was very helpful and walked me through the process. Very easy!Tom W.
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.TERESA H.
El cliente no dejó un comentario.GERALDINE R.
What made the whole experience great all began with the excellent customer service by Tasha Orr. She was by herself working store customers and myself all with joy! Her energy was so upbeat. She's great and by far an asset to both companies!LAWRENCE H.
El cliente no dejó un comentario.Peter C.
This was not my preferred pickup location. I drove past my preferred pickup location and noticed they had two trailer like I was requesting.Joseph H.
The woman who checked me in was super efficient and got me on my way.JASON P.
Trailer was in poor condition missing D ring on main frame missing rubber pieces on safety chains rust cracks in many places in main deck fender wouldn't fold down due to previous damage. Do not accept this trailer if you are renting one. In very port condition.Christopher G.
El cliente no dejó un comentario.JAMES P.
El cliente no dejó un comentario.Walter B.
Employee did not know how to check in the equipment amd had to call someone else.Ashley L.
Very nice people.Chris G.
El cliente no dejó un comentario.Daniel M.
El cliente no dejó un comentario.Chloe S.
Everything went well. Definitely would use this service again. Just would have a faster online response time and less points of contact, so people can get vehicles faster.Kareem J.
place lifting jacks on trailers, They are too heavy to pick up by hand.CHARLES B.
El cliente no dejó un comentario.RICHARD P.
Man was rude and creepy threatened to charge me a hundred fifty bucks because I didn't have the trailer unhooked or truck moved till locations he wanted itDAVID G.
LF tire warning light was on, but was at proper pressure of 80psi. Checked the RF psi and it was at 35 psi. VERY low and vehicle giving incorrect error. RF low psi, but LF warning light.Timothy R.
The attendant was very friendly and helped me to drop off at his location.Bradley C.
El cliente no dejó un comentario.KIMBERLY B.
Great customer service from the staff -- not so great service from UHaul. We had to go to a different location than originally scheduled to pick up the truck, and when we arrived, the appliance dolly and pads we ordered were not available. It would have been helpful to know that prior to our arrival.JENNIFER G.
Fast check in and drop off!Ryan S.
El cliente no dejó un comentario.WILLIAM H.
This place is a dump. The right side trailer lights did not work and the wires were obviously damaged. The clerk had other trailers that were not reserved but she would not let us exchange our wires with one of them saying â€œwhat if someone walks in and wants one of them?â€ We had a reservation and defective wires but the unrented trailer wires were not to be exchanged for our trailer. This is probably the best example of the worst service on earth.William K.
El cliente no dejó un comentario.BRADLEY F.
This was a local food mart that stored trailers and it was a dump and the staff had no clue what they were doing and the service level was awful. Bad for the brand.Todd H.
El cliente no dejó un comentario.Mason B.
El cliente no dejó un comentario.Richard H.
El cliente no dejó un comentario.VICKIE G.
El cliente no dejó un comentario.Ryan G.
El cliente no dejó un comentario.Charles M.
El cliente no dejó un comentario.Eric K.
El cliente no dejó un comentario.William D.
El cliente no dejó un comentario.Randy B.
El cliente no dejó un comentario.Dewey C.
El cliente no dejó un comentario.Richard C.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.Mark S.