Customer Reviews for Lovers Lane Storage
(Distribuidor de U-Haul del vecindario)

1841 comentarios

6800 Lovers Ln   Portage, MI 49002

(269) 324-5149

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(269) 324-5149

6800 Lovers Ln
Portage, MI 49002

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

perfect in every way ((:

Aaron F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina C. 
Clasificación:
1.0

The man who was managing this location today interrupted my pickup process multiple times (I did a mobile contactless pickup). He asked me multiple questions regarding my reservation and tried to get me to come into the office to pick up the keys, which were in the lockbox in which the app said they were in. Then when dropping off the truck, I completed the process on my phone and the same man told me he needed to check me in. When I said I did everything on the app, he told me he needed to double check that I did it right and that I hadn't lied on the form. Overall, a Very unpleasant and very creepy process to pick up and drop off, which also made me feel slightly unsafe and like I was trying to cheat the system. I will not be returning to U-Haul unless I have to, in which I will be using another location.

Dean M. 
Clasificación:
5.0

Given my rental was used to cross the country I felt that all trailers should have the ability to lock the trailer to the ball of the hitch

BRIAN KEITH V. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM EATON U. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID VICTOR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMOTHA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

I would appreciate an itemized bill instead of receiving a charge on my credit card before pickup higher than the estimated charges, and then to have a charge on my credit card without a final receipt accounting for the charges which was higher than quoted for per mile over my allotment. Plus, I returned the vehicle with a full tank of gas prior to my scheduled return time. Contract # 98588553

CARL DAVID B. 
Clasificación:
2.0

Pickup site was unorganized. Took nearly 20 minutes for her using a combination of computer, phone and scratch paper to eventually look up and say “all set” despite the fact I had everything completed online. I had the 15' truck reserved. They didn't have one and gave me a 26' truck. WAY more truck than I needed.

Marc U. 
Clasificación:
3.0

We were not contacted the day before pick up. We'd reserved at another location. I thought to call prior to going for pick up and was given alternate location. It all worked out just sloppy.

Thomas C. 
Clasificación:
4.0

Was charged for two dollies after asking to to upgrade from a standard dolly to an appliance dolly. When I returned the trailer, the agent acted confused. Shook her head and said I'd receive an email receipt. Didn't even take two minutes to revise and credit my rental . It may be only $20, but today I cant afford to pay for something I didnt receive. http://uhaul.com/s/D8DE8556AE

KIPP B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ADAM CHARLES B. 
Clasificación:
4.0

The ignition switch on the vehicle I rented was malfunctioning to the point of calling for roadside assistance... Then it worked. Clean? yes. well maintained... see above

DUANE ALGER C. 
Clasificación:
4.0

It took awhile to get checked in but was ok

Michelle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH GEORGE C. 
Clasificación:
5.0

By far the best in customer satisfaction and cleanliness for a uhaul dealer!

CORY ADRIAN W. 
Clasificación:
2.0

The online process was not as easy as the website indicated. It took much longer to complete. However the staff was friendly.

ruth P. 
Clasificación:
5.0

Thank you :)

JOSHUA KEITH S. 
Clasificación:
2.0

Building was under construction that seemed somewhat unsafe... no clear direction on arrival as far as where to park or enter. Tail light was out in trailer.

RONALD E K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
4.0

I used on line reservation once at location spent way to much time getting checked in

Randy A. 
Clasificación:
3.0

The trailer looked and functioned fine but it leaked and my daughter's clothes and mattress have water damage.

KAREN S. 
Clasificación:
5.0

The 2 times I was at this location, there was an irate customer. I do not know the details, I do not understand why people can get so angry. The first customer was told that she could help. But they just refused and stormed off. Both times it held up the line by 20-30 mins.

DWAYNE JAMES L. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B B. 
Clasificación:
2.0

Did not mention we must return furniture pads and charged us 150$.

BOLORTUYA E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erik E. 
Clasificación:
5.0

Drop off was quick & easy at this location.

Emilie K. 
Clasificación:
5.0

No comments

GLENN ARTHUR S. 
Clasificación:
3.0

The truck could have used a wipe down inside but other than that it was great. They are working on remodeling the location and I'm sure it's going to look fabulous when they are finished.

TODD MATTHEW R. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
2.0

We had the workers at Uhaul argue with us saying that it was our vehicle that was making the trailer lights not work on the trailer, they were rude about it and put all the blame on us. So we took our vehicle back to the shop to make sure that everything was working properly. It was they look at it and it was working and they even hooked it up to a trailer and all was good. So we go back and and said it was was working. A 20 minute deal ended up costing us over 2 1/2 hours and and extra trip to the mechanic. Will never go back.

Kayla H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE NORMAN D. 
Clasificación:
5.0

rental truck was ready on time and check out was quick and easy. ¡Gracias!

Scott K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian P. 
Clasificación:
1.0

Fix the buildings and property to look professional and welcoming.

ANDREA V. 
Clasificación:
5.0

Highly recommended.

JAMES WILLIAM H. 
Clasificación:
2.0

Got to location just as they were closing. Met staff outside as she was leaving. Had hoped to just drop off and leave but Lady there asked several questions before I even got out of the truck about the condition of the truck. She then proceeded with questions about where I picked up truck ect. I explained the condition was just as I received it. She even asked if I purchased insurance. I assured her they're we're no accidents or problems during my possession of it. I was not greeted with kindness or thank you for your business. Perhaps returning at the end of the day was not a good idea. However treating me with a little kindness before a line of questioning would have been better. I understand that not everyone is honest or will do the right thing however I would have preferred a much nicer greeting before a series of questions.

Angela R. 
Clasificación:
4.0

More clear signage upon entry into the driveway

Lucy D. 
Clasificación:
5.0

Very prompt and quick return.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT WILLIAM A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT U. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL VAUGHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikki M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neiberg D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DALE NORMAN D. 
Clasificación:
1.0

Overcharged- of course no fix in sight. Terrible service.

Alex H. 
Clasificación:
5.0

Adela is the best and so helpful in making sure we had everything we needed.

NICOLE MARIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THADDEUS GEORGE K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
2.0

They were friendly and took care of me right away!

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY J R. 
Clasificación:
5.0

Very friendly customer service and they live onsite

Tiffany D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Colleen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
1.0

Absolutely not. I authorized my card the day I picked up the u haul. My card was then ran again without authorization. No contact at all received by lovers lane u haul.

KAITLYN SUE R. 
Clasificación:
5.0

They are doing well and nice friendly people.

DALE NORMAN D. 
Clasificación:
5.0

You were very polite and helpful! Excellent experience! Thank you so much!

JOSEPH MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUSTIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHEILA G. 
Clasificación:
5.0

The management at this location is very helpful and great to work with. I always use this location when I can.

Martin K. 
Clasificación:
5.0

Receptionist was very nice, accommodating and friendly! The only suggestion I have is to ask her to speak more slowly and enunciate her words more clearly.

GARY HAROLD N. 
Clasificación:
3.0

Rented van had cookie/cracker crumbs on front seat and floor at time of rental. Gas tank was half full. Interior should not look like someone ate their lunch in the vehicle, prior to the rental, and gas gauge should be full.

Philip S. 
Clasificación:
5.0

Nice easy drop off

Arthur M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
5.0

I moved out over a month ago and immediately informed the manager. It another debit on my account and several calls and visits to get this email finally. I also have yet to receive a refund from the last charge to my account. I better not get charged again either!!!

Deborah C.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work.

AUBREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY LEE F. 
Clasificación:
4.0

It was easier to rent at other locations

THOMAS CARL L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vito P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS RICHARD D. 
Clasificación:
5.0

Great rental.

JON VINCENT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lloyd V. 
Clasificación:
5.0

This rental place checked my mileage and the amount of fuel I filled and they credited me for this.

THOMAS MYRON O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
3.0

We reserved a truck and dollies from Portage Uhaul with a pick-up time of 7:00 am. The day before pick-up we got a call stating that Portage didn't have the right size truck and had switched us to Lover's Lane Uhaul. However, they did not open until 8:00 am. This really put us in a crunch with the loading assistance we hired through Uhaul, who arrived at 8:00 am to begin loading. This set us back more than a half-hour with the loading crew. Last minute changes like this with Uhaul should not have to happen since we ordered the equipment more than a month in advance.

Stacy C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chelsea M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chelsea M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA KATHRYN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave G. 
Clasificación:
5.0

El cliente no dejó un comentario.

QUINTON ZINIMON A. 
Clasificación:
3.0

Agents were nice but did not speak or understand English fully.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE LEONARD M. 
Clasificación:
1.0

I was overcharged for one day's rental. I traveled 33 miles and was charged for 83. I was charged for a second day and only had the truck from 1130-8. This company gets two thumbs down way way down 😞🤬

Emmett H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS LEE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Preston P. 
Clasificación:
3.0

I paid for a Dolly, but there was no Dolly in the truck.

Kathy Jo T. 
Clasificación:
3.0

Very small office. Under construction, very cluttered. Cannot understand the agent due to heavy accent.

Beth M. 
Clasificación:
5.0

The people that work here are exceptional, I couldn't be happier . I love everything about this storage facility . I recommended it to a friend who rented a unit as well, & she is also very pleased . Keep up the good work . Gracias

Alicia S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

Volver
arriba