Customer Reviews for Lone Star Storage
(Distribuidor de U-Haul del vecindario)

524 comentarios

3588 Golden Triangle Blvd #100   Fort Worth, TX 76244

(817) 431-3825

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(817) 431-3825

3588 Golden Triangle Blvd #100
Fort Worth, TX 76244

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 5/30/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Drop off was done over the weekend.

Chad R. 
Clasificación:
1.0

They did not have my appliance dolly and I had to go to 2 other stores to find one

Spencer H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad M. 
Clasificación:
5.0

Easy drop off. No hassle, quick and easy.

Jeff C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris P. 
Clasificación:
5.0

Great customer service and very helpful! I would definitely go back to rent from this location again. The process was easy and fast , he had everything ready and checked us in and out fast , this was a great convenience not to have to wait around. Gracias

Virginia B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Brad W. 
Clasificación:
5.0

Great dealer! Friendly and tge truck was spotless. Great move with no hidden cost “surprises” at the end. Thanks.

Robert W. 
Clasificación:
5.0

Great service, very friendly.

Steve W. 
Clasificación:
1.0

Have someone there to help or hire more people to answer the phones at uhaul on the weekend.

Shanna R. 
Clasificación:
4.0

The pricing was not transparent on the equipment- I was switched to a different pricing scale with no notice

Benjamin S. 
Clasificación:
5.0

The representative at this location was great. Very quick and helpful on both ends of the rental

Kevin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin R. 
Clasificación:
5.0

A small office with big heart. Friendly staff who maintain clean, well running trucks. ¡Gracias!

Jodi M. 
Clasificación:
5.0

Truck was ready on time, clean, the folks who work there were friendly. The process was easy and efficient.

Gina T. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad M. 
Clasificación:
5.0

This is my favorite location. they are always friendly and super helpful. wish i could get all my business rentals done here.

Abigail B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

Excellent service as always at this location. Fast and friendly.

MARIO R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan Z. 
Clasificación:
5.0

Nothing to do. I love the services provided by the people at the location where I picked the truck from.

Basiru A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley I. 
Clasificación:
5.0

Extraordinario servicio al cliente

Nancy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTONIO J. 
Clasificación:
5.0

The check-in process isn't user friendly.

Jon J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lance B. 
Clasificación:
3.0

I called 3 times to get information, left vm never got a call back. Went to location 1 person was there doing something with his back to me. I ask a question he didn't even acknowledge me so I walked out.

PAUL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG W. 
Clasificación:
5.0

Very helpful and respectful and went out of the way to help us . I give them a ten

Timothy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patricia F. 
Clasificación:
5.0

Quang was very professional and helpful!!!

Jackie B. 
Clasificación:
3.0

I was able to reserve an appliance dolly, but there wasn't any there when I went to pick it up. Very inconvenient on a time sensitive day.

CHASE T. 
Clasificación:
2.0

I reserved half a dozen moving blankets and was told when I picked up U-Haul after hours by rep they would be in truck. They were not present I was charged for them however for the duration of the rental. So the rep lied about it. Would not use this location again.

Jason Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAWN MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura D. 
Clasificación:
5.0

Very friendly fast helpful and knowledgeable.

Kathie P. 
Clasificación:
4.0

Nothing! I was very satisfied.

DEBORAH S. 
Clasificación:
4.0

This location changed owners a couple years ago. Its much better now.

JAMES A. 
Clasificación:
5.0

So close to my house - great guy to work with - will be using this location going forward.

LAWRENCE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY H. 
Clasificación:
3.0

Store was somewhat unorganized

TRAVIS G. 
Clasificación:
3.0

I don't believe this is a location issue when the equipment is so beat up and tired.

ALI S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
5.0

Rental place was great, was a lil late but lone star waited for me and was super quick and helpful. I need to move in a couple weeks and i will be using them again

JAVIER V. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES Q. 
Clasificación:
5.0

The uhaul dealer where we returned our car was super supportive and cooperative. Thank you. Recommend this company to everyone.

ESPERANCE M. 
Clasificación:
5.0

Servicio al cliente de excelencia. Was able to return the vehicle transport ahead of time, thereby alleviating issues with unloading the moving truck. Returned the truck the next day, fast and efficient. Wayne was very helpful.

JAMES ALLEN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOHN L. 
Clasificación:
2.0

The check in and check out process is very weak, I continued to ask for a final receipt and they said it was emailed to me which I have never received and the mileage I drove based on the estimate was a lot less so my total should have been less and again I have not seen a final bill with a reduced amount. The gentleman working seem to be bothered that I was there and very unhappy that I asked him to come and inspect the truck with me upon return.

KEVIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KOLBY S. 
Clasificación:
3.0

The equipment I requested was not in my truck when I rented it. I talked to 2 different people to get it refunded and in the end, it was not done.

Kenneth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD W. 
Clasificación:
2.0

When I got there no one greeted me. The person who I spoke too was very unhelpful. I think they assumed I would just leave my trailer. Not like I would know. I wanted a receipt that I had returned the trailer. The person was unable to help saying the actual Uhaul employee was away. Then I asked if he or she was coming back. They said in a few minutes. Just seemed like customer service or human interaction was foreign idea to this person who never provided me a name. Business card I took had a Wayne Nguyen as manager. I tried getting my trailer off my vehicle. I had to ask for help several times before this person would help. He did help me get off the trailer but was not able to get me a receipt. He said I'd get it emailed to me which did happen the following day. It was just a poor experience after driving 20 hours and a great experience in San Diego at Uhaul.

SEBASTIAN L. 
Clasificación:
5.0

Love the guy that runs this location. He's courteous and professional.

ANTHONY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley H. 
Clasificación:
5.0

The gentleman that attended to me was very helpful and friendly.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred P. 
Clasificación:
5.0

Everyone there is so friendly and helpful. They seem family oriented and always have my equipment ready to go.

JENNIFER F. 
Clasificación:
3.0

There was no spare included and we had a bad blowout due to bad tires. We waited several hours to get the tire changed which ultimately let us to returning the trailer late resulting in a $66 additional charge.

Jimmy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Willie S. 
Clasificación:
5.0

Very helpful and knowledgeable

Carolyn H. 
Clasificación:
5.0

Very knowledgeable and very helpful

Carolyn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RILEY H. 
Clasificación:
5.0

Quick and easy process.

Corynn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY G. 
Clasificación:
1.0

Costumer service is really low

Fortino L. 
Clasificación:
5.0

Keep up the great service!

JEFFREY G. 
Clasificación:
5.0

Very friendly and courteous

John R. 
Clasificación:
2.0

Did not let the customer know that supplies were not available and shop was not clean by any means

Bradley A. 
Clasificación:
1.0

They are not friendly. And kept asking me for information that I had already entered when I reserved a truck online. Why add information online when you're just gonna be asked for it again. And the location was not adequately marked as a rental store as the office in located in the same office as a cell phone repair shop!!

CHESTER S. 
Clasificación:
5.0

Everything was nice. Great service!

Marcus D. 
Clasificación:
3.0

location did not have furniture pads available to rent disappointment

ANGEL R. 
Clasificación:
5.0

My only issue was the app when turning in the vehicle. The app would not accept pictures to process the return. I was in the parking lot for 45 mins before I gave up trying to process the return. That soured my experience otherwise it was easy to book via the app.

Eugene Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
3.0

I had ordered an appliance dolly and .5 order of moving blankets with the truck. When I arrived to pick up the truck I was told that they were out of moving blankets. When I was doing the vehicle inspection and asked where the appliance dolly was, I was told that they were out of appliance dollies also. They gave me a box moving dolly instead

WALTER R. 
Clasificación:
1.0

They didn't attach my auto transport correctly and damaged my truck tailgate.

NICOLAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLIE R. 
Clasificación:
5.0

I hurt myself moving and I was close to the wire in getting the truck back and the guys were super understanding and kind when I went to check it in.

Wendy S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randal S. 
Clasificación:
5.0

I did the mobile check-in. It wasn't quite as simple as I thought it would be, but still worked out well in the end. I had to contact someone to complete the reservation.

Lisa S. 
Clasificación:
4.0

It was close to our final destination, and the self- return process was also quick and easy.

Mary I. 
Clasificación:
3.0

The van was filthy with dog hair. I simple vacuum would have eliminated the hair and a spray would have reduced or eliminated the stench. Very displeased with Uhaul.

LYDIA D. 
Clasificación:
4.0

Easy transaction. No problems at all.

TRAVIS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT N. 
Clasificación:
4.0

El cliente no dejó un comentario.

KELLY G. 
Clasificación:
1.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Larry W. 
Clasificación:
1.0

I rented for one day and you charged me for TWO. If this is not fixed will Report it as fraud to my credit card company

ROY H. 
Clasificación:
5.0

These guys are great! They helped me out with a late minute storage need and a truck. I rented 2 storage units and rented a truck 4 different times, never a problem. Awesome over all expirence, would not hesitate to use in the future for truck or storage rental need.

Craig W.  |  Overall Experience 
Clasificación:
2.0

Very nice ppl. But that doesnt help the swamp pit in the back where i stored my boat and trailer. I even bought a yard of gravel and tried to fill in some of the huge mud holes but it didnt help much.

Cory B.  |  Overall Experience 
Clasificación:
5.0

No complaints. The price was right and the storage space great. Would recommend and would use again. Friendly and helpful staff.

WALTER M.  |  Overall Experience 
Clasificación:
5.0

Facility is clean and well kept.

LORRI R.  |  First Impressions 
Clasificación:
4.0

Wait was a little long but it was Saturday morning with several people in line and the phone constantly ringing with only one person working. Wayne did a great job tending to customers however.

Privacy R.  |  First Impressions 
Clasificación:
4.0

New management seemed to be awesome. They just took over first of the year and pointed out a few kinks from the previous owner, but am hopeful for the improvements coming

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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