Customer did not leave a comment.WALTER P.
Customer Reviews for Lok It Up Storage
(U-Haul Neighborhood Dealer)
Sapulpa, OK 74066
Services at this Location:
- Mon: 9 am - 5 pm
- Tue: 10:30 am - 5 pm
- Wed: 9 am - 5 pm
- Thur: Closed
- Fri-Sat: 9 am - 5 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady who was renting the truck to me was very rude. She was belligerent about everyone wearing a mask. She was using profanity when her programs were not working correctly and got angry at me for her programs not working properly and corresponding with my phone prompts. I was accused of having a bad attitude when I never yelled at her or said anything rude to her. Her printer was not working properly and we were not given a receipt or the check list for checking the equipment. She just gave the key and basically shoved us out the door. This lady was extremely rude and should be reprimanded for her attitude. She said that she had just lost a relative and I understand, but it gives her no reason to be rude or belligerent to me or others. It was unnecessary when moving is already a stressful time. This needs to be addressed by your company.Sherri H.
I called to verify my reservation and to see if I could pick up an hour early, and the employee was as rude as could be. I return my uhaul two hours early the next morning she was no where to be found so we put the keys in the drop box. She calls two hours later asking where the uhaul is and why we haven't returned it. She then calls back to see we are evening charged a service fee for cleaning because there was dog food everywhere. I do not have any animals, I had no food , and there was no mess. I went up the office to figure out what was going on she had attitude immediately I simply asked her where all the dog food was , and if I could clean the mess up myself even thought it wasn't us. She said she swept it out so I asked her where at in the gras and she refused to show or tell me and I went and looked everywhere myself and there was none anywhere. She told me no she had to charge me and she had proof. I simply asked her if I could see the proof photos she refused and kept getting angrier. She called me a punk ass little kid and she didn't give a fuck about that job so that she'll woop my ass. Keep in mind there was customers there to pick up their reservation witnessing all of this. I left I call a-little later asking for corporates number and she hung up so I called back again and she said if we called back again she is calling the police for sexual harrassment . I am just in shock about all this, and this was my first place on my and supposed to be something special and now it's something I never want to go through againâ€¦PRESTON H.
This is the second time I've used this location and the woman is incredibly rude and abrasive. I will not be using this location again.Carl B.
Customer did not leave a comment.DANIELLE T.
She was really nice and the truck was ready to go.sharon S.
Customer did not leave a comment.LORETTA I.
Everything was great except the fact that I was charged for an appliance dolly that I had requested, but didn't receive.Erika A.
Great visit! Super nice lady to deal with and a brand new pickup! Can't ask for better experience!ROBERT D.
When trying to return stated opened at 9am ,was their at 9am but no one answered phone or office door after 40 min of waiting finally was able to reach the person in charge and return very poorly managed. Would not recommend.Jennifer A.
Never ever ever let a customer set foot near this facility. Their safety is in danger. No one should be treated the way we were treated. Abusive, yelling, lying manager verbally assaulted me for NO reason. Unreal experience.MARC M.
Customer did not leave a comment.Vince J.
Extremely rude and constantly changed my reservation. Causing me to loose my reservation. Highly unprofessional and the equipment was extremely damaged when I picked it up, had a flat tire while using the equipment found out there were multiple patches on the tire once it was fixed after waiting half a day for service. My wife was yelled at by the uhaul representative like she was a child. And was told we needed to bring the haul back because she was worried about her truck as if it was her personal vehicle. How to improve for the next customer: Fire the uhaul representative at lok it up storage.Charles S.
Robin did an excellent job with this rental! She was very professional as well as kind. She is exactly what your company can be proud is representing you.CORY G.
Customer did not leave a comment.JESSICA T.
Got charged for fuel when I left it with more in it then what it had to start with. When I asked to come back up for her to show me how it didn't have enough in it, She got angry and hung up the phone on me. Would not recommend this site to anyoneVICTORIA W.
Customer did not leave a comment.CHARLI B.
Customer did not leave a comment.CHARLI B.
Robyn was really great in helping me figure out what I would need for my move without being pushy or 'hard sell' at all. I will definitely recommend her to any of my friends for moving.Lynette S.
The ramp on the truck was to short for the truck causing it to be a very steep angle. We had a hard time loading and unloading. It cause us to slide on the rampChad F.
Customer did not leave a comment.PIERCE B.
Staff was wonderful and very helpful!GERALD S.
Customer did not leave a comment.Daniel B.
I will definitely use them againAPRIL C.
Provide them with the rental equipment that they paid for upfront and if you do not provide it GIVE A REFUND. Absolutely terrible customer satisfaction. Would never recommend this location.Aaron E.
The online pick up was a nightmare!April C.
We started our experience over the phone. The lady that owns the franchise had zero phone etiquette and continuously blamed the system and her computer for her inability to create our reservation. The day we arrived to pick up the truck she had a sign on the door that said â€œmasks required no exceptionsâ€. We opened the door and she had two customers inside the tiny office area and none of the three of them was wearing a mask. I said something about the sign and she kind of waved her hand and said â€œIt'll be alrightâ€. We waited outside. When we were able to go in to start the paperwork she said, â€I've known him since he was a kid. He's OKâ€ referring to the previous customer. She still wasn't wearing a mask. During the paperwork phase she informed us she was going to be closed the next day and to return the truck the day after at 9:15 am when she got there. Again, throughout the visit, she struggled with the computer. She also went on a diatribe of how worthless and horrible Joe Biden would be for the country. I don't like either side, but that type of discussion should not be had in that environment. I arrived at 9:15 and parked in front of the gate I drove out of when I picked up the truck assuming I would go back in because the area in front of the business is extremely small and already occupied by two other uhaul trucks. She was not there. I tried calling her cell phone as instructed should I have problems. It went straight to voicemail. I then texted to see when she would arrive. She pulled into the parking lot 5 minutes after I arrived and started yelling at me because I was blocking her driveway and her customers couldn't get in. She said she'd had a few customers call her to complain they weren't able to get in the gate already that morning. I was there for five minutes and nobody but her pulled into the lot. We used that location because it was close to our loading point. I will not recommend that location to anyone I know and will be putting this review on yelp when I'm done here.Coleman K.
Very helpful, friendly.MARVIN D.
I cannot think of anything at all that could have been improved. Robin was friendly, so helpful, and the equipment was not only spotless, but sanitized ! Just easy from start to finish, top-notch!! Great selection of equipment, too, from which to choose. Loved the cargo van we used!JULIE F.
Customer did not leave a comment.Casey C.
This woman running this place has no business being in customer service. I don't want to get into the details. There is no way to make this location any better. It is an embarrassment to uhaul. I have filed a complaint with the Better Business Bureau.Matthew D.
Customer did not leave a comment.Paul S.
The lady needs customer service training. She was not very friendly.ROBERT V.
Great customer serviceNINA T.
Disorganized and unprofessional. Had me sweep out the back of the truck after I returned it. There wasn't anything to sweep out, but isn't that your job?Lloyd K.
Service was perfectKELLI D.
Robyn was great!! Very friendly! The trucks were very nice and clean!! I will definitely recommend!Ashley W.
Customer did not leave a comment.Joseph H.
Associate was very late and rude. Had the truck reserved for 9 am and was not able to pick up until 10:15. Then when was addressed that we only had 2 hours and 45 minutes left to return she seemed irritated and did eventually give me the full four hours with attitude. Upon return of the truck she was again late and not available for more than 30 minutes I sat and waited at the location for her to return.Latrisha C.
Was very aware of being distanced due to CoronaRichard D.
Parking was limited. Customer Services was very good.lori F.
Robyn was extremely nice and helpful. Could not have asked for a better experience.Brenda W.
The owner, Robyn was very unprofessional and obnoxious. I was in the office almost an hour to get my truck because she wouldn't stop rambling and yelling at her dogs behind the counter. She was extremely obnoxious and wasted so much of my time. I was in a hurry trying to get moved and it could have been a much quicker, better experience. I have rented several uhauls, both in Oklahoma and out of state, and have never had an experience like that. Would not recommend or go back to her ever again.Kimberly W.
The equiptment was fine no problems overall there. However, the lady who owned/maintained the place was absolutly atrocious. She yelled about everything and was overall unpleasent.Adam W.
Don't hide your fees. The cost that was advertised ended up costing me triple!brenda D.
Smelled like smoke had cigs in ash tray truck drove like crap like it's been wreck in the front before other than that the truck was clean and for some reason can't get ahold of the tenant and they charged me sand extra 25 bucks for something , I haven t called yet to seeTyler R.
We went to drop outside of normal hours, and there was nowhere to park. There were many signs with conflicting info. We weren't sure where to drop the keys and it was generally unhelpful. We might have called for help but there was a sign threatening a $250 charge for out of hours help and no way of knowing who to call. With this in mind, we parked the truck the best we could and dropped the keys into the night payment slot.Kathryne T.
Customer did not leave a comment.Carolyn B.
I called Robyn Woodlee about the charges on the rental and she spoke to me like a child and was extremely rude and degrading. She told me this was her day off, all the charges a legit and she doesn't want to talk to me about it. I am going to post these comments and the way I was treated for everyone to see. I was charged an extra 98.00 above the contract charges already paid! That is not right. I want to be contacted so this can be reversed.William B.
Im pay for 50 m and drivie 45 mGuillermo M.
Customer did not leave a comment.Meredith E.
Robyn was professional, personable and friendly. She made the experience FUN!Stan S.
Customer did not leave a comment.Robin H.
Really small not big enough for alot of people other than that the receptionist was very nice and needs one more person working there to help outMATTHEW G.
Customer did not leave a comment.ANGELEA P.
Everything was fine and the truck ran great. We had an enjoyable trip.ETHAN M.
Unprofessional staff. Vulgar,profanity..preston R.
Lower your fees. Too much other competition, I will definitely choose another rental company for my next time. Requirement was great and clean but the prices are too high. $20 a day is great but the mileage and additional fees not to mention gaspreston R.
The computer system messed up each time I tried to schedule this and it was very frustrating for the agent as well as myself. This is something I feel your company needs major improvements in.MARY G.
Customer did not leave a comment.RICK H.
Customer did not leave a comment.JENNIFER C.
Everything was ready and waiting at the time we agreed to. The truck was clean and operated great. Pick-up and return were easy and comfortable. Thanks!MITCHELL H.
The pick up and drop off location was excellent. We had excellent customer service the whole time and even after we turned the truck back in. What we didn't have was the overall company wide experience with U-Haul. The main number for U-Haul customer service was terrible, they double charged our card, truck rental was horrible trying to get it reserved and get a truck within our area. The main customer service should take note from the pick up location and learn how to deal with customerspaul S.
Great customer serviceCasandra S.
it was really a small area to get the truck in. need more room. that was my only issue.Randy T.
Would definitely recommend to people here in town for Uhaul,easy convenient and overall fabulous!Michael R.
The staff was very helpful and courteous. Robyn was absolutely wonderful. Give that woman a raise.Majick R.
I made reservations to rent a truck about 3 weeks in advance. I received a call a day before I was to pick up the truck and was told that the pickup location was closed that day and the reservation system shouldn't even have allowed me to schedule a pickup on that day.James W.