The lady that helped me with the rental was amazing!! Super polite and very knowledgeable. She made the experience great!!
Alan R
Customer Reviews for Lok All Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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All was good
WILLIAM POverall I was very pleased with my experience here. The staff was very friendly and accommodating The units were clean and secure. The area was also well lit at night. I would recommend Lok All Storage.
Karen K | Overall ExperienceBetter communication up front regarding: 1. True rental cost — provide details regarding mileage expenses when the rental is reserved; 2. The need to download your app and create an account for optimal efficiency when picking up the rental vehicle.
VICTOR BWaited for over 40 minutes to pick up the vehicle because it was not set up properly - had to call for assistance. I requested and paid for a dolly - was not on the truck. Tried to book a larger vehicle numerous times and nothing was available, even weeks in advance. Returned it hours earlier than expected and no money back.
ALISHA B.
KEITH WEvery need had been anticipated and met. Gracias.
GERALD BA JACK ATTACHED TO THE TONGUE OF THE TRAILER!!!!! Yes, I'm saying it loudly. We were unable to return the trailer after hours because two of us together couldn't lift the tongue off of the hitch.
CHERYL VEasy & convenient. The one complaint would be the suggested re-fill liter diagram based on fuel gauge has very small numbers which are hard to read in the dark.
DAVID NServicio al cliente de excelencia. The team at Lok All storage and U-Haul in Cobourg are the best!
BRIAN DGas tank wasnt full only used it for 6-8 hrs but got charged 24
TYLER SStaff was friendly and helpful. However the truck was dirty when we opened it so we had to clean it before loading. Also the lock was very difficult to open and close. Truck seemed to struggle to pick up speed.
MARIA PNice place, good location and great rates
john bNice receptionist
SHAWN SA part on my car was not being cooperative preventing me being able to pick up a trailer the night before. Christina went out of her way to come in early in the morning to help me get on the road right away and make my timing. I couldn't be more appreciative.
ANDREW YGreat customer service at this location!
KENNETH BVery good service
WILLIAM DLovely staff member was very helpful and patient with multiple customers. She is a very good reason to return to this location.
KAREN RAwesome experience.
ROLANDO PGreat truck to move things but the price is ridiculous. Cost for a few hours was just under $100 for a 10ft truck. The mileage cost was double the truck rental cost. Great way to rip people off.
DAVANDA CThe initial reservation was through a different dealer. Due to their poor input of the reservation, I was delayed 90 minutes to pick up the vehicle. Once the poor inputting was sorted out and I was directed to the dealer who actually had the truck I reserved, everything was great.
MURRAY JThe area where the trailer was stored for pickup and drop off was nearly impossible to get around the corners with vehicles parked in the way. I use trailers a lot and across the road you had ample room with much easier access to pick up and drop off the car Hauler where you use to have it when I last used it. Why is was situated where it was this time made no sense. On both Corners where I had to Pick up and leave with Trailer and on return were vehicles parked right on the corners. Didn't make any sense. It was only because I am a seasoned Boat Hauler and car Hauler I was barely able to make the turns on those corners.
MUAY MMake the iPhone app work as well as your website, to document the trailer condition.
MICHEL CThe mobile pickup did not work had to call the main number
CHRISTINEA Lwas very happy with the overall experience
brad TAlthough I didn't access the storage unit during the rental things went smoothly and the movers were able to load up everything from storage easily and efficiently.
Alexis F | Overall ExperienceChristina was extremely helpful and courteous! We had issues with a reservation at a different location, dealing with the lock box from the truck share app. We canceled that reservation and drove over to this location. Upon arrival Christina set up the new reservation and had us on our way.
brian fEverything was great
Shelley SPolite, quick, efficient, no extra charges or hidden fees, upfront and honest. Great location, great truck and we got the move done on time (that last ones a review of my crew, their great guys!)
Chris DUpgrade your fleet. My truck made lots of noises and had lots km's. Didn't feel overly safe. Staff were easy to deal with though and the truck was ready on time.
David SAdvise customers ahead of time to bring a jack to lift the 6'x12' trailer off the truck hitch if returning the trailer when the drop off location is closed. Christina was very nice, efficient and very helpful upon picking up the trailer. She even had a jack to help get the trailer attached, but was gone by the time we came back. Good thing my husband had a good, sturdy jack that was also tall enough in the truck.
Julie MHad to drop off during closed hours. Difficult to prove unless cameras present. Forced to take photos should there be any questions. Suggest posting a sign that says something like.. : Security cameras on 24/7" (No charge for consultation!!)
RICHARD STook 3 and a half hours just to book the truck no one was on the same page and pricing kept changing. Very poor system.
Derek eExcellent customer service. Highly recommended.
Brian DI was very satisfied, no suggestions for change
Jacqueline JStaff were excellent.
Don C | Overall ExperienceGreat location and great customer service!! Highly recommend and will be using Lok All Storage every time in the future!
Sarah RI requested and paid for furniture pads and upon pickup they were not in the truck. As a result some of my furniture was scratched. I found the uhaul app completely unusable for getting the keys, had to use the website and this resulted in wasting about 40 minutes. Not a good experience. Also " thought" I had booked moving help at the unload as payment for that was requested up front. However, no help arrived as something went wrong, payment was reversed, BUT I WAS NOT NOTIFIED!!! Again, not a good experience...
Elizabeth AThe staff were amazing.
Michele RNothing. Salesperson was very polite and friendly
John VExcellent customer service Would definitely go back anytime I need a rental van.
Rehana KI had to wait for a person to arrive at the location because a key to the vehicle was not left in a lock box. The person who arrive was very nice, but the delay in the check-in process was unnecessary. After checking in through the app, there were simply no instructions about what to do next. Attempts to call I-haul support indicated there would be a 20 minute wait and attempts to chat with U-haul chat support did not result in an answer. Thankfully someone came to the location eventually.
Shane WChristina made my moving experience so much easier by making things go extremely smooth from start to finish!!! She deserves a raise!!
Sabir Athe truck and location were great but the app itself was an extreme nuisance, trying to press buttons to pick up my truck but the app wouldn’t register me pressing the buttons, trying to upload photos for the drop off took forever, several tries and I STILL don’t know if my photos went through
Jessica SLok-All storage is an excellent UHaul agent...wouldn't use anyone else!
DERRICK CThe representative was knowledgeable and professional. Very good experience.
Donna KGood experience and very supportive.
Agustin GQuick and easy
Stephen GEverything was great,
Brandon FThe New hook up system on the trailers is excellent! No more having to screw down that nut to lock in the hitch ball.
RUSSELL HTruck was available as requested and the owner dealt with a small issue with the billing in a prompt and friendly manner. Gracias.
Alan FThe attendant was just lovely and could not have been more helpful
Tammy RI have used uhaul before , I dont do bad reviews , but omg that new girl and that man dont listen at all. He over speaks when I tried to explain our situation was. Also the milelage , gas and license plate was wrong. But i had to send pictures of plate ,gas and mileage was not what the paperwork said. Follow up with that ignorant man who said bring the van back. No I wont bring the van back. He sat his ass in that chair behind the desk and thought he was king shit. I have been in sales for 39 years since I was 21 years old and I am not impressed with his unproffesional first impression big mouth with no.logic or customer service skills.
Dan QVery smooth move. Lok All guy was very nice and helpful. No issues with equipment or truck.
Justin BAll went well. Staff are very helpful and accommodating. Two wheel drive 9' Cargo Van was surprisingly comfortable to ride in for our 1250 km drive to/from PA from ON. Fuel economy averaged 11.3 L/100 KM (all highway).
John CUnfortunately I had mice enter through a hole in the back of the unit, which caused damage to some bedding when they ate through the heavy plastic bag. I had mentioned the fact that there was mouse droppings. Did not discover damage until I moved out.
Nell D | Overall ExperienceMy experience was the very best anyone could ever hope for customers may use such a facility for any number of reasons at this company you are made to feel important and valued I would highly recommend this company to everyone.
Jessica P | Overall ExperiencePatricia was exceptionalky helpful.
BARBARA M | Overall ExperienceTeam at Lok All were very helpful. Thanks
Theodore B | Overall ExperienceI couldn't be happier with my storage experience.
Thomas H | Overall Experience