Comentarios del cliente para Local Lock It

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Local Lock It

Grado total:

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Kimberly B.
Grado:

El cliente no dejó un comentario.

Michael W.
Grado:

El cliente no dejó un comentario.

Michelle V.
Grado:

El cliente no dejó un comentario.

Emily M.
Grado:

Had to pickup at this location because last minute Uhaul told me they didn’t have the trailer nearby. The rep at the location provided me with a really old trailer despite having plenty of newer ones nearby. After requesting a newer one, he proceeded to dent it to me.

Jacob S.
Grado:

This facility is not up to your business practices. Been using u haul a long time and this experience was disappointing.

Raymond H.
Grado:

The service at the location and the vehicle were excellent.

KENT S.
Grado:

El cliente no dejó un comentario.

Amber W.
Grado:

El cliente no dejó un comentario.

enrique O.
Grado:

I have no comment on that my experience,,was satisfactory...

Patrick W.
Grado:

Location requires crossing lanes of a major highway, US 101, if traveling south. There are no alternatives. This is a very dangerous situation especially for inexperienced drivers driving a large truck or towing a trailer.

Lester W.
Grado:

Agent was very helpful. Location was great. Out of the way, easy in and out.

Colleen P.
Grado:

When someone reserves a truck and person says he has 3, it should be there when you arrive for pick up. Drove 1st given and instantly returned due to tire/axle issues. Second one wasn't any better. Desperate so got job done. Rented out with less than 1/2 tank of gas. Immediately had to fuel up. Overcharged in mileage. Charged $.99 per mile when contract said $.79. Returned with same amount of gasoline. I took pictures.

Maddy R.
Grado:

Robert was really helpful and made our move so much easier!!

Loren W.
Grado:

The gentleman who checked us in (I’m so bummed I forgot his name) was super friendly and efficient. He hitched us up and we were on our way. He was very busy and handling a lot of customers well.

Mark C.
Grado:

On line order was not user friendly. Customer service terrible. Thanks to the local lock it for great customer service.

Ralph K.
Grado:

El cliente no dejó un comentario.

Steven H.
Grado:

El cliente no dejó un comentario.

Lorree W.
Grado:

Robert did a great job checking me in, explanation the cargo van to me, and checking me out. Very professional! I plan to rent a cargo van from this location in the future.

Noe Q.
Grado:

El cliente no dejó un comentario.

MYLAH P.
Grado:

A new process for after hours pick up needs to be available. The app/U-Haul.com has errors and took forever to be fixed.

Joshua T.
Grado:

Friendly workers, no complaints

Jason A.
Grado:

The staff was very friendly and accommodating.

Michael S.
Grado:

El cliente no dejó un comentario.

Jaclyn C.
Grado:

Robert was extremely helpful throughout the entire process, from booking my reservation to hooking the trailer to the back of my vehicle. Quick, easy and painless, thank you!

Mario G.
Grado:

Custer Service from UHaul agent was fantastic

Thomas M.
Grado:

Great enthusiasm from the employee. Made me excited to be getting the truck.

Tim Y.
Grado:

Excellent customer service!!!

Fred T.
Grado:

After getting bookings cancelled at other locations, Bob went above and beyond to find a trailer. Keeping me updated on his efforts, he located one. Thanks Bob for a great job

John E.
Grado:

El cliente no dejó un comentario.

Walter K.
Grado:

They were very helpful at pickup

Isauro V.
Grado:

El cliente no dejó un comentario.

Elaine T.
Grado:

They made it so easy

Eric H.
Grado:

El cliente no dejó un comentario.

Patrice T.
Grado:

The rep was very courteous and we got in and ot quickly. Thank you.

erik F.
Grado:

El cliente no dejó un comentario.

PAT D.
Grado:

Robert was a very efficient and helpful service representative!!

Breanne D.
Grado:

El cliente no dejó un comentario.

Kent S.
Grado:

El cliente no dejó un comentario.

RUDY V.
Grado:

Time stated closing time was at 5pm, showed up at 4:02 pm and then closed sign was up. The rep came out and let us in to help us but due to the system and his experience, he became very frustrated. Ended up taking about 30 or so minutes to complete the process.

Erika M.
Grado:

El cliente no dejó un comentario.

gaubabesa W.
Grado:

El cliente no dejó un comentario.

Amber G.
Grado:

El cliente no dejó un comentario.

Randall R.
Grado:

El cliente no dejó un comentario.

ELI E.
Grado:

El cliente no dejó un comentario.

Doris R.
Grado:

El cliente no dejó un comentario.

Lawrence F.
Grado:

Excellent service

Jack O.
Grado:

El cliente no dejó un comentario.

Harvey B.
Grado:

El cliente no dejó un comentario.

al C.
Grado:

El cliente no dejó un comentario.

JEANNIE T.
Grado:

El cliente no dejó un comentario.

Cynthia A.
Grado:

Great customer service!

Darrin B.
Grado:

I had trouble with my credit card being processed a week after for the travel fee because the address I had put in the system was then changed by Uhauls system so it took 2 days to finally sort everything out. Customer service was NOT helpful as I had to speak to a specific Ubox representative and then when it dealt with money I had to be sent to another company that handles payments. Plus they could not tell me what address was listed or even re run my card because their system would not allow it!!!???? Also scheduling the pick up of the Ubox was a hassle as it would not save the changes I was making online, so I had to call a representative yet again.

Fred G.
Grado:

Open earlier especially on weekends and more pickup trucks!

Terrence K.
Grado:

El cliente no dejó un comentario.

Timothy H.
Grado:

Very convenient location and the people we dealt with were friendly and helpful.

Diane L.
Grado:

El cliente no dejó un comentario.

Fred K.
Grado:

I can’t think of anything. The staff was friendly and professional. They were helpful and gave great advice. I will use them again if the need arises.

Maria G.
Grado:

El cliente no dejó un comentario.

Nicky O.
Grado:

El cliente no dejó un comentario.

Nicky O.
Grado:

El cliente no dejó un comentario.

Aaron S.
Grado:

Everything went great.

Luis T.
Grado:

El cliente no dejó un comentario.

ROBERT L.
Grado:

one thing is not all customers have internet on phones.so dont ask the to tell you what time a truck is returned on there phone.

Patrick M.
Grado:

El cliente no dejó un comentario.

Ron G.
Grado:

I was told by an agent from uhaul on the phone that the truck I agreed to rent would be in Atascadero. Around 2 hours later I now had to go to Pasa Robles. I asked for an extra 100 free miles an the agent agreed for the extra drive. I didn’t receive all 100 free miles. Picking up the truck in Paso I switched to a smaller truck that I originally wanted and it cost more plus I waited about an hour for him to find the keys. I was told there would be a financial adjustment for my inconvenience but never received the adjustment???

MIKE M.
Grado:

When I arrived I was quoted a price 22.00 over the price on the phone to UHAUL. They said I would have to call them back myself over the descrepency. In the middle of calling the guy said he was. Is charging me the original price. I didn’t know where the breakdown was honestly. The guy was polite, friendly and hooked it up quickly though.

Stephen B.
Grado:

experience. Limited ours of operation is inconvenient.

thomas S.
Grado:

El cliente no dejó un comentario.

Dina V.
Grado:

El cliente no dejó un comentario.

dorthy M.
Grado:

El cliente no dejó un comentario.

Marcus R.
Grado:

Excellent service from start to finish!!!!

Jan P.
Grado:

El cliente no dejó un comentario.

Jonathan B.
Grado:

El cliente no dejó un comentario.

Kaylyn H.
Grado:

Place closed early couldn’t pick up fri - over charged us saying we used over 1000 miles and we used 32 miles - reimbursement was made but huge pain in the ass!

Glen J.
Grado:

Friendly easy drop off.

Caroline R.
Grado:

El cliente no dejó un comentario.

Robert B.
Grado:

Original drop off location was rude, rerouted me to another location

Matthew T.
Grado:

El cliente no dejó un comentario.

Jill H.
Grado:

El cliente no dejó un comentario.

MArk B.
Grado:

El cliente no dejó un comentario.

Gregg D.
Grado:

El cliente no dejó un comentario.

Terry K.
Grado:

Friendly and professional!

Diane T.
Grado:

I gave the location an "Average" rating just because of its location not being very convenient for me. The staff was excellent with the rental experience and assistance setting up the trailer.

Terry K.
Grado:

Make it clear that an after hours drop off of a trailer is acceptable on the door or front of the store. I was told the next day when I arrived in the morning a day later. I wasted time unnecessarily. That said, I was told for future drop offs. They were otherwise friendly and helpful.

Terry K.
Grado:

Closing at 4:30 is unbelievable.

Lora S.
Grado:

Well, the customer service agent that was there. Was kind, patient, knowledgeable, and was eager to help me and meet my needs. He gave me great advice. He’s definitely a keeper. I just didn’t like the location how far away is. And it was awkward getting there.

Marge P.
Grado:

The rep was disorganized . The trailer # did not match my paperwork, I was charged for it but when I went to return this trailer in Az , the trailer was not in your system. It took over 90 minutes to semi-straighten out this mess in Az.

Troy D.
Grado:

El cliente no dejó un comentario.

Barbara F.
Grado:

Easy drop off using online return. We were able to complete our rental even though the drop off location was closed when we arrived.

Ricky F.
Grado:

El cliente no dejó un comentario.

jeff F.
Grado:

El cliente no dejó un comentario.

Patrice T.
Grado:

Uhaul needs to dinally Complete the renovations to the office. It's not very inviting.

Sopansa C.
Grado:

El cliente no dejó un comentario.

RUSH S.
Grado:

Good business as usual. Ryan B. Made sure he went above and beyond to get me going on the road. Ryan puts his customers first and never fails to offer the best customer service.

Randy C.
Grado:

second time we've rented from here, couldn't be easier!

Tim D.
Grado:

Excellent service!

mike M.
Grado:

El cliente no dejó un comentario.

Oris M.
Grado:

Great service

Coby C.
Grado:

El cliente no dejó un comentario.

Linda B.
Grado:

Ryan is fantastic! He is professional. He remembers me by name. I really enjoy renting from this location.

shannah c. | Overall Experience |
Grado:

Great storage facility!

Debbie H. | Overall Experience |
Grado:

Steve was amazing! He was extremely patient and helpful throughout my entire storage and moving experience. He exemplifies perfect customer service.😎

BECCA M. | Overall Experience |
Grado:

Everything was great. The staff was very nice s d helpful

TIM C. | Overall Experience |
Grado:

Everything was good

Debbie H. | Overall Experience |
Grado:

Steve was so helpful and understanding of my questions. He really is a pleasure to do business with. I received excellent customer service from him.

No reviews have been submitted for this location.

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