Customer Reviews for Local Jan & Vac Supply
(Distribuidor de U-Haul del vecindario)

899 comentarios

34295 Doheny Park Rd   Capistrano Beach, CA 92624
(At PCH and I-5)

(949) 240-2328

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 8:30 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(949) 240-2328

34295 Doheny Park Rd
Capistrano Beach, CA 92624
(At PCH and I-5)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 5:30 p. m.
  • Sáb.: 8:30 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

KORINNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUISROBERTO G. 
Clasificación:
5.0

I can't think of anything

KENNETH H. 
Clasificación:
5.0

Professional, friendly and extremely helpful! I highly recommend this facility to everyone!

ANNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luiz F. 
Clasificación:
5.0

Nothing, the staff is great and very helpful .

RANDOLPH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON M. 
Clasificación:
5.0

This is the only location I will rent my UHauls from Scott and Nelson are the best!!

BEATRICE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SALLY G. 
Clasificación:
5.0

It wasn't dirty but it wasn't really really clean. The inside was OK but the outside could really use a good scrubbing. The windshield wipers need replacing and there was no windshield wiper fluid. Scott, the gentleman that helped me rent it was very knowledgeable and awesome. I would highly recommend getting a U-Haul from this place. Just think maybe you could hire somebody to clean the trucks on the inside and the outside. I am just a really clean person and like stuff perfect ðŸ'

TAMMI P. 
Clasificación:
5.0

Great place to rent a truck and buy all kinds of cleaning equipment!

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitch R. 
Clasificación:
5.0

Friendly, quick and professional. Cannot say enough nice things about this location.

ANNE C. 
Clasificación:
5.0

This location is the best friendly staff and very efficient great job

STEFAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sydney W. 
Clasificación:
3.0

Scott was nice and accomodating. We adjusted the bill, but when I arrived in Colorado, it was still wrong. The truck was just OK, a little worn, 30k miles. The driver's seat sank which made it uncomfortable for the long drive. The dolly was trash except for the tires. It was very difficult to use the ratchets. The fenders had holes worn in on both sides and was beat up. The trailer itself was old and rusty. It NEVER should have been allowed to be used, let alone go out of State. It should be taken out of service. I suppose it was one way to keep nicer equipment in CA. But I as the customer suffered for it.

MICHAEL H. 
Clasificación:
2.0

The truck had no gas. Make sure they check for stuff like that. Apparently someone stole gas from the truck causing me to have to immediately get gas once I took it

SEAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY C. 
Clasificación:
5.0

It was great and I can't think of anything you can improve. Friendly, efficient and knowlegeable staff who seemed to really care and a nice, new truck. What more could we ask for?

ALICE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN D. 
Clasificación:
5.0

The gentleman was friendly, welcoming and efficient with the return. He was one of the first people we encountered in California after our move and he too was outstanding.

JULIE C P. 
Clasificación:
4.0

El cliente no dejó un comentario.

NADER M. 
Clasificación:
5.0

Uhaul key box in the back of the building! I dropped it through the front glass mailbox. OOops

Cathleen B. 
Clasificación:
5.0

I had no issues with the person or location at Doheney, what I was not happy with was I received a phone call from someone that confirmed my reservation for pick up at the location by my house in Oceanside, then I received a call from the Doheny location which is 45 minutes away from my house in Capistrano Beach, so I was confused and called back the person I spoke with from the Oceanside location and the RECONFIRMED that my reservation was ready and available at the Oceanside location. So I called Doheny and canceled with them explaining that I didn't know why they had me for pickup as A) they weren't local to me and B) I had confirmed with someone else at my local location of choice. The morning of the pickup I went in to my local location and they DID NOT have a truck for me.they said they could see me in the system, and see that I was slated to pick up there, but they say they never received a call to have the truck ready. So I had to call Doheny and fortunately, they still had the truck and I was able to go there and get it. The people I spoke with in both locations were very helpful and understanding, but whoever called me the day prior to confirm the reservation really screwed me up. I don't know if you guys use a remote confirmation system where people who aren't physically present at the locations call customers to confirm, but whoever I spoke with needs to take the training again, of the Capistrano beach location didn't have my truck that morning I would have been really up a creek as I had people helpings me move and a schedule for departure and arrival at my new residence and that would have all been for nothing if I couldn't have gotten the truck that day.

Wesley S. 
Clasificación:
4.0

My car tow was not available to use due to someone cutting the strap but I was given a trailer which was very nice and rode great.

Curt M. 
Clasificación:
3.0

Clean the windshield before it's taken as a new rental. Also, guy who took my keys to check the mileage and gas decided to take his sweet time and park the van in a super small spot that took what seemed like was for everyone and I left. Never saw the final breakdown. He should have checked the gas and mileage and come back to me before parking there van as the place was empty and no other patrons were there. I won't use this location again.

KYLE O. 
Clasificación:
5.0

Excellent and easy in and out.

STEVEN E. 
Clasificación:
5.0

Best business around! I've rented with them 4 times, completely professional and easy to rent from, hassle free service!

DAVID M. 
Clasificación:
5.0

Great office help including electronic notifications. We will use these people again soon. Thank you guys, Cassandra

JAMES J. 
Clasificación:
5.0

Easy , professional and courteous. Pickup Truck was perfect and exactly what I needed. I will be using them again very soon !

RICHARD M. 
Clasificación:
5.0

The phone pick up and drop off was totally cool. Our location was closed on a Sunday.

Charlotte M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOAH O. 
Clasificación:
4.0

El cliente no dejó un comentario.

LORRAINE P. 
Clasificación:
2.0

The drop off was a complete waste of time. The app does not include this location.

LORRAINE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dalyss R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafai E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAD B. 
Clasificación:
2.0

Not appropriate customer service. Not agreeable to crediting back excess gas furnished 1/3 more gas fill than received

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott E. 
Clasificación:
5.0

More vans available

MARTUCCI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK O. 
Clasificación:
1.0

The app would not allow me to take a picture on the option to check the fuel level! I tried many times but no luck. That little failure only works to the advantage of UHaul! I put enough gas into the Truck to bring it back to the level it was before. You charged me $44 for SEVEN gallons. That is immoral!

Omid P. 
Clasificación:
3.0

Online return did not work. Required a call to customer service resulting in an unexpected and unnecessary charge. Pretty upset.

MATTHEW D. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARDO R. 
Clasificación:
3.0

El cliente no dejó un comentario.

LOUIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELICA S. 
Clasificación:
5.0

very good costumer service

RAUDEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

hakeem O. 
Clasificación:
5.0

Great service, good attitude from the staff, vehicle was clean and ready and served our purpose well at an affordable price. U-Haul has been our moving partner for years now. Appreciate the high-tech process as well.

DOUGLAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

alexi T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
5.0

Great customer service!

Larry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shvin P. 
Clasificación:
5.0

Your electronic return system on Sundays sucks. its not user friendly and a waste of time. in my opinion it set up just to take advantage of people that dont know how to use it and offensive to take an additional $20.00 from a customer. Bad Business! I will rent from somewhere else in the future just because of that!

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALDINE H. 
Clasificación:
5.0

Service was great. No problems which is rare these days. Gracias

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Romey Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER H. 
Clasificación:
5.0

Very helpful , flexible if possible with scheduling rental, friendly .

lorinda M. 
Clasificación:
2.0

I picked up the car transport, my vehicle did not fit. I brought it back within 30 minutes. Zero refund. Zero. Not an offer, nothing. Not half. Nothing. Zero stars.

GARRETT E. 
Clasificación:
5.0

The store is great and the people are great but you MUST ALLOW, check in to be done remotely... ie I should NOT have to be on site late at night doing this. Hope you did not charge me the $20

ALEJANDRO P. 
Clasificación:
3.0

I currently have two charges on my card of which only one is applicable. How should I contact about the second charge?

RUSSELL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELSON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Masoud M. 
Clasificación:
5.0

Always a pleasure to rent at this location!

Barbie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

daniel G. 
Clasificación:
5.0

Thank you for the excellent service!

danielle R. 
Clasificación:
5.0

Really great of them to call and ensure I knew where they were located.

Nigel J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime E. 
Clasificación:
5.0

Amazing staff. Good people period. You know where to go now. Thanks again j.

ROBERT C. 
Clasificación:
2.0

I got charged 250 dollars for two days pick up rental

JOSE G. 
Clasificación:
5.0

The drop off was a breeze. They took care of everything in a few minutes and we were on our way. Great job!! Ron

Ron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

Checked out in 3 minutes!

PAUL FRANCIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalie F. 
Clasificación:
3.0

The mobile check in was a shit show. The system did not work well and we tried to switch to using an alternate method where the store operator checked me in. Apparently since I already opted for mobile it created more problems. The ordeal ended up making me late for my scheduled appointment despite being several minutes early for my scheduled truck pick up. Needlessly stressful experience all around.

DANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeffrey S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott K. 
Clasificación:
1.0

Not only was the truck filthy, they charged me for scratches that were already there. Then said “well, you had the option on the app to take pictures, did you take pictures?” There was no where to enter the pics. These people should not have the uhaul name, never experienced this before. I was moving a mattress, nothing that could possible scratch the truck. Bad business.

SHANE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
2.0

The gentleman that helped me was frustrated not necessarily at me but appeared to be very busy with no-one to help him. I apparently ordered a truck that did not have a ramp which I needed and he made me feel as I should know what trucks have ramps. This was my 1st time ordering a uhaul truck. Tried 1st to do it by phone but had to wait to long on the phone. Returning the truck was a disaster. when called the location to check hours they said they would be open. When we got there they were closed. When trying to check in through the app, couldn't get past the part where we were to show our location. Waited 35-40 minutes to be helped, only to be hung up on. Waited another 23-40 minutes had a lovely person help us. I believe her name was Emily from the corporate office that walked me through it. We did get stopped on the odometer reading as it wouldn't let me past that point so Emily took notes and closed my file. My overall rating of usual experience is a d-.

charles G. 
Clasificación:
5.0

The app was good. If I'd known what was involved I would have started the process at home before I left to pick it up though.

Carla K. 
Clasificación:
3.0

Overall this place was fine, people were decent but it wasn't overly friendly.

KIMBERLY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE O. 
Clasificación:
1.0

Noticed a smell of dog crap AFTER visually inspecting and approving the condition of the van. I got charged a cleaning fee for the last guys dog. Extremely disappointed.

Gregory S. 
Clasificación:
3.0

I was charged an overnight fee, but returned the vehicle on time. The app didn't let me know I had to take photos of the mileage first before I returned the keys. I feel like I should be refunded the overnight fee. Customer service is hard to get ahold of.

Jacob M. 
Clasificación:
5.0

Great service, easy process, nice people

david F. 
Clasificación:
5.0

The staff at this location was exceptional. So kind and helpful...five star service!

Jamia B. 
Clasificación:
5.0

fast, great location, friendly

Bridget P. 
No se han enviado comentarios para esta ubicación.

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