El cliente no dejó un comentario.James H.
Customer Reviews for Live Oak Store
(U-Haul Neighborhood Dealer)
Silsbee, TX 77656
Servicios en esta ubicación:
- Mon–Sat10 a. m. - 9 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.david C.
El cliente no dejó un comentario.Greg C.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.Rachel P.
El cliente no dejó un comentario.Nora T.
I reserved a 15 foot truck, but when I arrived, it had been rented out someone else, and my reservation was changed to a 10 foot truck. As a result, I wasn't able to get all my things moved at once and had to take 3 additional trips with my car. Very unhappy about this and think you should refund me. GraciasVeda B.
Nothing to improve..they guy was great....John R.
El cliente no dejó un comentario.Kevin M.
El cliente no dejó un comentario.James W.
Customer service is amazing. They even make the walk thru fun.tailiesha W.
El cliente no dejó un comentario.kimberly B.
El cliente no dejó un comentario.Julia E.
I returned the key and went on my way, and then recieved a surprise $43 charge on my credit card because apparently the gas tank was 3 gallons less than when I returned it. I tried my best to get the gas tank at the same level, and it looked like the line was a fraction of a millimeter lower than where it was when I returned. I cannot believe I received an unauthorized $43 charge for that. That is a horrible business practice when I already paid over $600 to rent the equipment in the first place.Kristina G.
El cliente no dejó un comentario.kadarroe R.
El cliente no dejó un comentario.Donna C.
Again, my coplaint is not with the location but with UHaul and their website. As we got ready to take the truck for drop off, we learned that UHaul had changed our drop off location from the location on our reservation to a location in Beaumont, almost 45 minutes away. We decided to take the truck to our original drop off location in Silsbee and were prepared to fight the fee for returning the truck to a different location. We had worked with the Silsbee location a few times before, and were very pleased with the staff there.Shane L.
El cliente no dejó un comentario.cedric B.
No commentlance W.
El cliente no dejó un comentario.John P.
I could have paid 2 one day rentals & saved money & I think I should have been allowed to do that. What I figured would cost approximately $250 ended up costing me $497. Next time, I will rent the from Budget.Susanne C.
El cliente no dejó un comentario.Shana R.
El cliente no dejó un comentario.Albert M.
El cliente no dejó un comentario.parish T.
The use of the U-Haul was good. But the inside of the truck was very stinky. I told them that and they said that somebody left a bag of cooked crawfish in the truck. They tried to clean the truck. The online purchase was difficult and confusing. I don't think I will use the app or online again. Other than that, the truck was good and clean except for the smell.James S.
El cliente no dejó un comentario.DERRYL D.
They use a 15' truck for personal use. This is the second time I've rented from here. The truck is always filthy dirty. There is always an excuse as to why the truck is dirty. This time it smelled like something died in there. I scrubbed the floor, cleaned the dash and used disinfectant as well as a whole can of Lysol. Couldn't get the smell out. VERY unpleasant experience.Rhonda E.
El cliente no dejó un comentario.Nora T.
El cliente no dejó un comentario.Marilyn L.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.DOUGLAS G.
The guy was really nice and very polite.belinda K.
The attendant was excellent!!ernest S.
El cliente no dejó un comentario.Joe P.
El cliente no dejó un comentario.Meghan N.
El cliente no dejó un comentario.Keith R.
Nothing just keep up the great work with being customer friendly!!joshua W.
El cliente no dejó un comentario.MARY T.
El cliente no dejó un comentario.FREDA G.
El cliente no dejó un comentario.CHARLES P.
El cliente no dejó un comentario.tanna M.
Great service, fast and easy was there to help me out at the right time, if needed again I will be back thanks for everything.candace B.
El cliente no dejó un comentario.MANDY C.
El cliente no dejó un comentario.JAMES H.
Nothing. We use this location every time we need a uhaul in this area. They always have what we need, they're professional and friendly!JENNIFER C.
El cliente no dejó un comentario.RODNEY F.
El cliente no dejó un comentario.dominquie C.
El cliente no dejó un comentario.Todd V.
Extraordinario servicio al cliente cody G.
El cliente no dejó un comentario.SHIRLEY C.
Several things went wrong with this U-Haul experience . Too many to text! I'll never use U-Haul again.KAREN B.
"Small-town" friendly. Very personable and helpful.. I would have enjoyed the return in person, but it was after hours, and the return via cell-phone was a little intimidating for an old codger, but we did it! Overall, well worth the expense, which was less than I expected.CALVIN J.
Going to rent a large truckDavid W.
Keep up the good workCHARLES H.
Extraordinario servicio al cliente Dan G.
No complaints. Only suggestion would be is to maybe carry regular dollies for moving also. Not just big appliances ones. Oh....the gentleman that helped us with our truck was very nice. That's a big plus too.LYNN B.
Check equipment out betterJEROME B.
El cliente no dejó un comentario.stephen L.
El cliente no dejó un comentario.Alton S.
Maybe just a little different arrangement of equipment to make it easier to back up to - otherwise, all good!RANDY B.
The only thing that was not done was we were told we would get a $20 credit for cleaning out the truck. It was swept clean probably better than it was when we picked it upMarilyn L.
El cliente no dejó un comentario.RANDALL R.
El cliente no dejó un comentario.Randy R.
Car trailers were easily positioned where we could scoop one up. Easy pick up, easy drop off.Alex N.
Nothing, was good friendly service.ROLAND C.
Good friendly people. Josh took care of getting the trailer hooked up and checked to be sure lights were working properly. I returned the trailer and Eric took care of the return. Will use them again if I need a trailer. ROLAND C.
El cliente no dejó un comentario.NORA T.
I honestly dont know.thanksDAVID W.
El cliente no dejó un comentario.Tiffanie T.
The man who helped us went above and beyond and was truly a help. Highly recommendLAUREN B.
El cliente no dejó un comentario.GENA P.
Location is shady looking liquor shack/smoke shop that looks like an abandoned gas station.SETH R.
The man at the rental return was absolutely rude as rude can be! Cussing and yelling at me, calling me a F-in B---- as I left the store. I reentered the store to let him know I heard him and would be reporting him. He claims he is clinically depressed and didnt have his medication. That is no excuse to be a rude idiot! Also there were 2 other customers in the store. This was my 1st day in the new town to which I just moved to, are all the people in this town stupid like this?? Wow! Never have I ever been cussed at by a worker anywhere. He was having a melt down and shoving papers and office equipment everywhere. I will not trade at that business EVER!CAROLYN S.
I would've preferred for the drop off location not to have been a liquor store but the staff was very friendly.LINDSEY F.
El cliente no dejó un comentario.ALVIN F.
The U-Haul.com site gave us a discount that the store owner could not receive.BYRON S.
I clearly explained that I was moving furniture tomorrow. He said I could take the trailer that day and bring it back the next day. I asked Eric how much it would cost. He told me $29.00 plus a refundable $80 deposit. I asked him what time I needed to bring it back the next day. He said they close at 9pm. I told him I'd bring the trailer back around 4-5pm. I understood that it was $29.00. I was charged $83 and change when I brought the trailer back. I asked why. The guy told me that I was 5 hours late. Eric clearly told me just to have it back before they close which was at 9pm. I told him I'd have it back from 4-5. Shitty business.mark N.
The biggest problem I had with U-Haul in general (this guy that I dealt with at this location was the bomb) was my reservations were either changed or cancelled multiple times. Plus the app where I V was supposed to report any noticeable damage to the truck wouldn't work! And there was some damages on the passenger side! I better not get charged for it!STEPHANIE C.
I can think of no improvements. I want to say thank you. Your representative had the truck pulled out and ready before I pulled up. I appreciate that and his ability to get me out on the road quickly. Thank you, thank you, thank you.ROBERT B.
El cliente no dejó un comentario.Louis H.
Good serviceESTEBAN P.
There was no ramp on this truck!!! I would have NEVER RENTED THIS SIZE if I knew that! Your website should reflect that. And then you can even rent one???Meredith S.
El cliente no dejó un comentario.Aaron B.
This location made it amazingly smooth to rent from U-Haul and I was amazed at how knowledgeable and helpful the staff was. I have already recommended this location to friends and family as it was a great experience at least for me.JARED F.
El cliente no dejó un comentario.CLIFFORD L.
El cliente no dejó un comentario.Christopher T.
El cliente no dejó un comentario.STEVEN ROSS S.
El cliente no dejó un comentario.Nolan W.
El cliente no dejó un comentario.Marium M.
El cliente no dejó un comentario.Holly B.
El cliente no dejó un comentario.Deborah S.
El cliente no dejó un comentario.MICHAEL SHAWN N.
El cliente no dejó un comentario.Debra B.
Everyone was very nice and courteous!TARA W.
Good serviceKaren S.
El cliente no dejó un comentario.Christopher E.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.JOE G.
El cliente no dejó un comentario.Island Grove N.
Great customer service!Manuel T.
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