Customer Reviews for Live Oak Store
(U-Haul Neighborhood Dealer)

82 reviews

2610 Hwy 327   Silsbee, TX 77656

(409) 373-0202

Location Hours

  • Mon-Sat: 10 am - 9 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021 - 12/26/2021: Closed

Services at this Location:

Contact Us

(409) 373-0202

2610 Hwy 327
Silsbee, TX 77656

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 9 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021 - 12/26/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SHIRLEY C. 
Rating:
2.0

Several things went wrong with this U-Haul experience . Too many to text! I'll never use U-Haul again.

KAREN B. 
Rating:
4.0

"Small-town" friendly. Very personable and helpful.. I would have enjoyed the return in person, but it was after hours, and the return via cell-phone was a little intimidating for an old codger, but we did it! Overall, well worth the expense, which was less than I expected.

CALVIN J. 
Rating:
5.0

Going to rent a large truck

David W. 
Rating:
5.0

Keep up the good work

CHARLES H. 
Rating:
5.0

Great customer service 👏 👌 👍

Dan G. 
Rating:
4.0

No complaints. Only suggestion would be is to maybe carry regular dollies for moving also. Not just big appliances ones. Oh....the gentleman that helped us with our truck was very nice. That's a big plus too.

LYNN B. 
Rating:
5.0

Check equipment out better

JEROME B. 
Rating:
5.0

Customer did not leave a comment.

stephen L. 
Rating:
3.0

Customer did not leave a comment.

Alton S. 
Rating:
4.0

Maybe just a little different arrangement of equipment to make it easier to back up to - otherwise, all good!

RANDY B. 
Rating:
4.0

The only thing that was not done was we were told we would get a $20 credit for cleaning out the truck. It was swept clean probably better than it was when we picked it up

Marilyn L. 
Rating:
4.0

Customer did not leave a comment.

RANDALL R. 
Rating:
4.0

Customer did not leave a comment.

Randy R. 
Rating:
4.0

Car trailers were easily positioned where we could scoop one up. Easy pick up, easy drop off.

Alex N. 
Rating:
3.0

Nothing, was good friendly service.

ROLAND C. 
Rating:
4.0

Good friendly people. Josh took care of getting the trailer hooked up and checked to be sure lights were working properly. I returned the trailer and Eric took care of the return. Will use them again if I need a trailer. ðŸ'

ROLAND C. 
Rating:
5.0

Customer did not leave a comment.

NORA T. 
Rating:
5.0

I honestly dont know.thanks

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Tiffanie T. 
Rating:
5.0

The man who helped us went above and beyond and was truly a help. Highly recommend

LAUREN B. 
Rating:
4.0

Customer did not leave a comment.

GENA P. 
Rating:
2.0

Location is shady looking liquor shack/smoke shop that looks like an abandoned gas station.

SETH R. 
Rating:
1.0

The man at the rental return was absolutely rude as rude can be! Cussing and yelling at me, calling me a F-in B---- as I left the store. I reentered the store to let him know I heard him and would be reporting him. He claims he is clinically depressed and didnt have his medication. That is no excuse to be a rude idiot! Also there were 2 other customers in the store. This was my 1st day in the new town to which I just moved to, are all the people in this town stupid like this?? Wow! Never have I ever been cussed at by a worker anywhere. He was having a melt down and shoving papers and office equipment everywhere. I will not trade at that business EVER!

CAROLYN S. 
Rating:
4.0

I would've preferred for the drop off location not to have been a liquor store but the staff was very friendly.

LINDSEY F. 
Rating:
1.0

Customer did not leave a comment.

ALVIN F. 
Rating:
5.0

The U-Haul.com site gave us a discount that the store owner could not receive.

BYRON S. 
Rating:
1.0

I clearly explained that I was moving furniture tomorrow. He said I could take the trailer that day and bring it back the next day. I asked Eric how much it would cost. He told me $29.00 plus a refundable $80 deposit. I asked him what time I needed to bring it back the next day. He said they close at 9pm. I told him I'd bring the trailer back around 4-5pm. I understood that it was $29.00. I was charged $83 and change when I brought the trailer back. I asked why. The guy told me that I was 5 hours late. Eric clearly told me just to have it back before they close which was at 9pm. I told him I'd have it back from 4-5. Shitty business.

mark N. 
Rating:
5.0

The biggest problem I had with U-Haul in general (this guy that I dealt with at this location was the bomb) was my reservations were either changed or cancelled multiple times. Plus the app where I V was supposed to report any noticeable damage to the truck wouldn't work! And there was some damages on the passenger side! I better not get charged for it!

STEPHANIE C. 
Rating:
5.0

I can think of no improvements. I want to say thank you. Your representative had the truck pulled out and ready before I pulled up. I appreciate that and his ability to get me out on the road quickly. Thank you, thank you, thank you.

ROBERT B. 
Rating:
3.0

Customer did not leave a comment.

Louis H. 
Rating:
5.0

Good service

ESTEBAN P. 
Rating:
3.0

There was no ramp on this truck!!! I would have NEVER RENTED THIS SIZE if I knew that! Your website should reflect that. And then you can even rent one???

Meredith S. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

This location made it amazingly smooth to rent from U-Haul and I was amazed at how knowledgeable and helpful the staff was. I have already recommended this location to friends and family as it was a great experience at least for me.

JARED F. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD L. 
Rating:
3.0

Customer did not leave a comment.

Christopher T. 
Rating:
1.0

Customer did not leave a comment.

STEVEN ROSS S. 
Rating:
2.0

Customer did not leave a comment.

Nolan W. 
Rating:
5.0

Customer did not leave a comment.

Marium M. 
Rating:
4.0

Customer did not leave a comment.

Holly B. 
Rating:
2.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SHAWN N. 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
4.0

Everyone was very nice and courteous!

TARA W. 
Rating:
5.0

Good service

Karen S. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

JOE G. 
Rating:
5.0

Customer did not leave a comment.

Island Grove N. 
Rating:
5.0

Great customer service!

Manuel T. 
Rating:
5.0

Customer did not leave a comment.

alicia G. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Anson N. 
Rating:
5.0

Very good service.

marilyn B. 
Rating:
5.0

Go to the dealer directly, don't call uhaul to make reservations. They will send you to another place that doesn't even have trailer. Thank goodness I knew about Live Oak store and had dealt with them before. Very nice people!

Rodney A. 
Rating:
4.0

This is the second time I have used U Haul and both times there has been an issue with my reservation. This time, my reservation was schedule for a day the location was closed and it wasn't set up for 24 hour service. This is not a specific location issue, it's a U Haul issue in general.

Kristin M. 
Rating:
5.0

Customer did not leave a comment.

LEE S. 
Rating:
5.0

Trailer tags were out of date, found cigarette buts in the back of the truck when I went to load it and my account was charged more than was on the receipt and no one knew why... took me over an hour to leave with my rental due to “paperwork and pricing issues” which meant I left my old house late getting to my new apartment later than scheduled which delayed everything else and almost made it where I would have had to find a place to sleep for the night because the office was closing when I finally got here... the drop off location had too few of staff causing a long wait time to return the rentals... please feel free to contact me for further information... I would like to say staff at both locations although busy were very friendly and professional

Taylor C. 
Rating:
1.0

Rent a Ryder.

erin L. 
Rating:
3.0

Too far out of the way

Wayne M. 
Rating:
5.0

Customer did not leave a comment.

Bobbie P. 
Rating:
2.0

There was only one person inside this little store and it took about 30 min for her to check my uhaul in due to having to wait on other customers. Once checked in, she didn't even want to come out and check the uhaul when I asked her to...she just said..."it's ok". I made her at least come see that I dropped one off.

Heather W. 
Rating:
4.0

Customer did not leave a comment.

darin L. 
Rating:
4.0

Customer did not leave a comment.

Gerald H. 
Rating:
5.0

Keep doing what you are doing. Service is great.

clayton B. 
Rating:
5.0

Everything was great from pickup to drop off. I will definitely use this location again.

Alicia G. 
Rating:
5.0

you need to install jack system on the front of the trailer! As a small female it was impossible for me to lift this.

Darlene M. 
Rating:
1.0

Customer did not leave a comment.

Devonthia A. 
Rating:
5.0

Explain the 24/7 share mobile pick up/drop off better for first time users. Though problems were solved easily enough, it would've have gone a bit smoother for me if I'd had a better understanding of the process. Other than that, I had a wonderful experience using u haul. I highly recommend u haul and will gladly use them again if needed.

Donna H. 
Rating:
5.0

Customer did not leave a comment.

Curtis T. 
Rating:
1.0

Customer did not leave a comment.

Michael E. 
Rating:
1.0

Customer did not leave a comment.

Patraya T. 
Rating:
4.0

Customer did not leave a comment.

deborah Y. 
Rating:
4.0

Very smooth trip no problem at all

trent M. 
Rating:
5.0

The service was the best I have ever had.

Brenda S. 
Rating:
5.0

Customer did not leave a comment.

micah H. 
Rating:
5.0

great service and satisfy customer .

kevin H. 
Rating:
5.0

Always great customer service with the equiment I need!

OUISA R. 
Rating:
5.0

Awesome place . And very nice employees

fred H. 
Rating:
3.0

Customer did not leave a comment.

robert W. 
Rating:
3.0

Customer did not leave a comment.

Terry P. 
No reviews have been submitted for this location.

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