Customer Reviews for Lithia Springs Self Storage
(Distribuidor de U-Haul del vecindario)

169 comentarios

680 McPherson Rd   Lithia Springs, GA 30122

(678) 945-5204

Horarios de la ubicación

  • Lun. - mar.: 9 a. m. - 5 p. m.
  • Mié.: cerrado
  • Jue. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(678) 945-5204

680 McPherson Rd
Lithia Springs, GA 30122

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mar.: 9 a. m. - 5 p. m.
  • Mié.: cerrado
  • Jue. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 3 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The equipment i order was not available the day of the move. The truck seem like it was struggling though it was very clean.

Crystal T. 
Clasificación:
5.0

Very nice ladies! Quick service

Anthony W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LATEACHIA L. 
Clasificación:
3.0

I had made the reservation with furniture pads that were not in the truck at pickup.

Daniel T. 
Clasificación:
1.0

I came to the location a day before reservations because it was not showing in the app that I reserved & the location was closed on my rental day. I was told it will pop up on your day of arrival. Short version I stayed on the phone with tech support for 2.5 hours trying to get the truck.

SHARESSA C. 
Clasificación:
1.0

This location was fine. It's the overall experience that was TERRIBLE. On hold with customer service for an hour. Your website not working ever! So you can't make a reservation online. Your company is the least user friendly I have ever experienced

WILLIAM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Magda G. 
Clasificación:
4.0

The associate behind the counter was great. I just wish I had an choice for insurance and not be shocked when I received my bill

SAMANTHA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENYA J. 
Clasificación:
2.0

Coming in to pick up the Uhaul truck the man was nice. Dropping off the Uhaul truck the lady was very rude, she left me standing at the check counter. She closed the window never checked out the truck, she was evil I will never come back in that place again because of her.

Angela H. 
Clasificación:
4.0

My experience indicates the Organization is not well coordinated in terms of 1. The lengthy times you keep customers like me on the line waiting 2. After waiting for so long, I was automatically rerouted to anther customer agent only to start the whole process of explaining the reason why I called. That didn't seat well with me at all because I had other pressing needs to attend to. The Organization needs a lot of customer relations improvements to catch up with.

Festus O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donna J. 
Clasificación:
2.0

Arrived to pick up the truck and the person was unable to assist me as they were trained to do rentals. Had to call customer service to help with self check out, have people waiting on me late

Larry G. 
Clasificación:
5.0

Good job

ABRAN F. 
Clasificación:
4.0

WE HAD TO GO TO 5 LOCATIONS TO GET A TRUCK. Set us back 3 hours to move.

MAXWELL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

QUIONNA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nakia O. 
Clasificación:
5.0

Keep the rental agent. She is an asset to the office and has shown good interpersonal skills. I will rent from your business again because of the customer service she provided.

JAMES F. 
Clasificación:
4.0

The office was closed when we returned the truck.

Sherry L. 
Clasificación:
5.0

Everything was great.

Adraine J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

Lower the price per mile for local usage

JANEKA M. 
Clasificación:
5.0

The young lady who helped me check my truck out showed superb customer service! Love it!

VERONDA F. 
Clasificación:
5.0

Everything was great,you all done a excellent job

RONALD M. 
Clasificación:
5.0

Extraordinario servicio al cliente

CEDRIC S. 
Clasificación:
5.0

I can't recall the lady's name working onsite but she was friendly and great.

James H. 
Clasificación:
5.0

The lady that checked the vehicle back in was awesome. She checked it in while we got the last things out of the truck to make the process smooth and fast.

Michael S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Torrah B. 
Clasificación:
4.0

I had a 6am pick up & was told by the rep @ the storage that I did not need to provide any other information but that morning I was asked for extra security information that I did not have on me & the online rep called 2 emergency back up @ 6am which was unacceptable

Dyana L. 
Clasificación:
5.0

N/C

Alton M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ruichao H. 
Clasificación:
5.0

The lady we dealt with was very nice and check in process was short.

Natasha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leroy W. 
Clasificación:
5.0

Very good

JEAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RaShandra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashawndra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Schulunda J. 
Clasificación:
5.0

I received fast and friendly customer service at this U-Haul Rental Location and the vehicle was in good condition!

LARRY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chrystopher L. 
Clasificación:
5.0

The Lithia springs location helped in a BIG WAY!! Thank you!!

JASON S. 
Clasificación:
5.0

Awesome customer service!

LABRONYIA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
5.0

Quick and easy, no issues at all. Thanks

NICHOLAS D. 
Clasificación:
5.0

The facility was clean! Customer Service from the local manager was great! I would definitely recommend this facility to those who need U-hauls or self storage!

CAROLINE F. 
Clasificación:
2.0

I would suggest making sure that mechanical maintenance is kept up to date.

Erin B. 
Clasificación:
1.0

Bad customer service not willing to communicate with paying customers truck not cleaned and unsanitary and asked me to have the truck back by 9am for another rental and wasn't even in the office. I reccomend not.

WANDA J. 
Clasificación:
1.0

They didn't give me a receipt, said one would be emailed to me; 2days later I get a receipt with extra charges on them. I return the truck the day of 30 minutes before my time and the lady came out and said she had something to do and told me I wouldn't be charged.. Inwas charged.

Tylee F. 
Clasificación:
5.0

Lynn was AMAZING!! Not only does she know that renters, but she welcomes new renters with open arms! She deserves a raise!!

Eula G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roodvens S. 
Clasificación:
5.0

The lady who helped my spouse and I with a truck rental is very professional and nice.

Yannique G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique J. 
Clasificación:
5.0

The staff was very friendly and courteous. Got me in an out very quickly. Will definitely return

Tony H. 
Clasificación:
4.0

The door was locked when I arrived so I placed the key in the slot available but I did not have a negative experience. The lady inside did step out and was helpful when I called about the location I returned the truck and trailer to.

Danita M. 
Clasificación:
2.0

The driver's side door does not close all the way and the truck is riddled with small blemishes and there seems to be no system of how these chips and blemishes are marked

Sulton R. 
Clasificación:
5.0

Lynn was great! She gave me a referral for movers, took her time and assisted me.

Augusta M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sindy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fed P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro G. 
Clasificación:
5.0

Great service!

Linda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zaquavious C. 
Clasificación:
5.0

Lena is a very hard working person. Very nice keep the good work up Lena.... clean place as well

Cynthia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeMaris B. 
Clasificación:
2.0

Representative was very unprofessional. Although she was clean. When I picked up the truck and dropped it off she was cleaning. She couldn't check the truck in when I dropped it off, she claimed that a cellphone was needed and she didn't have hers. Also when picking the truck up she did not give me the contract, she said the printer wasn't working. Terrible location!

latrese M. 
Clasificación:
5.0

No concerns, but thought you should know the current staff, Cindy? And Richard are excellent staff and represent your organization in an exceptional manner. I like good to excellent customer service and that is what they give.

CASSANDRA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neville D. 
Clasificación:
5.0

Very nice clean location with excellent staff. Very friendly and nice.

Lisa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine P. 
Clasificación:
1.0

The appliance dolly was not on the truck I had to go back the next day when they open to get the appliance dolly. on top of that they didn't want to do anything to fix that or extend the rental for the time that I had it because it took them an hour to get me in the rental. I should've been given some type of discount or compensation for the extra miles I had to drive to pick up the dolly on top of that for how late I was able to get in the truck and just the inconvenience all together. They claim they make moving more convenient But it is a lie I would've been done Friday night moving I had to wait until Saturday when I could get an appliance dolly because they were closed how is that for inconvenience. I've rented with them before and I didn't have that issue, I won't make this mistake again. I will go back to Penske and get unlimited miles for less money who made sure every time A dolly was on the truck

LATARRA O. 
Clasificación:
1.0

You charge my card for gas and I put the gas back where it was. The lady did not even do walk through with me. I had to take a picture of it myself to remember. All she gave me was the key

Daviona J. 
Clasificación:
5.0

El cliente no dejó un comentario.

sherry S. 
Clasificación:
5.0

The lady at front dest deserve a 5star she was very nice answered questions made a way very friendly she def a people person

FATIMA M. 
Clasificación:
5.0

Great service!!!! Exceptional!!

Darlene A. 
Clasificación:
5.0

El cliente no dejó un comentario.

shanetta B. 
Clasificación:
4.0

El cliente no dejó un comentario.

kathy K. 
Clasificación:
5.0

Nothing. My experience was wonderful.

CASSANDRA H. 
Clasificación:
5.0

It's good!

Linda C. 
Clasificación:
3.0

Communication with the location was perfect. They were knowledgeable and very helpful along the way. However, our furniture dolly was forgotten which made our move a little hectic. All in all, the experience was good, but we have had great at another location nearby.

Telisa C. 
Clasificación:
5.0

Really good service.

Linda C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Denzel H. 
Clasificación:
5.0

If I ever need another one in this area, they are the ones I would rent from again.

Joy T. 
Clasificación:
5.0

Place was closed so I did a key box drop off !

michael H. 
Clasificación:
5.0

Great Service....stopped by the location 2 days prior to confirmed reservation and day of pick-up, both representatives were friendly, pleasant and professional. Great CS!

Thaddeus R. 
Clasificación:
3.0

The only thing I would change is having more gas in the truck at pick up. It was not even at a half a tank.

Jacquesha M. 
Clasificación:
4.0

Had a mix-up with written contract. Received mine plus another customer's agreement. Property Manager expeditiously handled and corrected my final balance on agreement.

Janice E. 
Clasificación:
5.0

clean the interior of the cab after usage. had strong odor

Nekea W. 
Clasificación:
5.0

Jasmine was extremely personable and friendly. The pickup and drop off process was easy.

Harrison B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakeisha B. 
Clasificación:
5.0

Jasmine was the best she helped the whole way

Janice C. 
Clasificación:
1.0

Not charge them for extra days when the location is closed at time of drop off.

Eric C. 
Clasificación:
5.0

Excellent customer service, I was in and out in no time!

George D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rogette A. 
Clasificación:
5.0

Picking up the U-Haul was a breeze and the guy that was working in the office was was courteous and very exceptional at his job

Tony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary B. 
Clasificación:
5.0

Nothing, I recommend a pay increase for the excellent service of the 2 ladies at this location.

Randy F. 
No se han enviado comentarios para esta ubicación.

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