Ensure that you have employees who care about the safety of your customers. I was driving cross country and was given a truck with a bad battery and headlights that did not work. Unfortunately, I didn't know this until I was 365 miles into my trip with a vehicle that wouldn't start. I've received nothing but the run around when trying to reach the area field manager, John Palmisano. He closed my customer action file because I had not returned the truck. However, my contract allowed me to be in possession of the truck for another day. Besides if you have a customer who is in possession of a piece of equipment that has/had issues, wouldn't you call them back before they have to return it????Rhonda P.
Customer Reviews for Lithia Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The place was wasted he was charged $195 no reason it was crazy crazy I am never come back over there 💩ZHI J.
El cliente no dejó un comentario.Breanna R.
El cliente no dejó un comentario.Christian T.
There is no one in the store that understands the rental process, and that person was not physically available. The store clerk had to call him via phone to guide him through the rental process.Julio A.
Convenient hours. See above regarding gasMichael L.
El cliente no dejó un comentario.Alan G.
We were told "Park it out there somewhere, but not at the pump, that's $200. I don't need to look at it just park it."Ali W.
El cliente no dejó un comentario.Caitlin L.
El cliente no dejó un comentario.Carissa G.
El cliente no dejó un comentario.KEN L.
drive from hell...truck had zero suspension...felt like a disney ride for 7 hours..bad brakes...sloppy stering...druck needs an overhaul..Robert P.
El cliente no dejó un comentario.Tim B.
El cliente no dejó un comentario.MICHAEL G.
The person at Lithia Food Mart indicated that he had nothing to do with the truck return, just leave the key in the drop off box. I asked if someone was going to inspect the truck to verify that I filled the gas tank and safe return of the vehicle. He again stated he had nothing to do with this process. Unbelievable. I tried to contact John Palmisano but the call got transferred to the main customer service line. Your fees are fair, employees need to be retrained or instructed to work in a different job where customer contact does not exist.John S.
Send them to a reputable professional return location!Michael V.
Everything was greatJessica B.
Ordered a dolly, upon pickup the store didn't have one. Caused everything to take longer (extra day) hurt back etc etc extra charge $60 for me because I didn't receive the dolly I requested. Not goodSCOTT C.
El cliente no dejó un comentario.Clovis P.
Renter was late for my pickup time.Ryan C.
El cliente no dejó un comentario.Roger B.
We did order 10 moving blankets and a dolly at this location but when we picked up the truck those items were not available rent. Otherwise service was great, no waiting time to pick up truck.Sandra S.
El cliente no dejó un comentario.Jose L.
El cliente no dejó un comentario.Ryan P.
I waited 2 hours after my requested time for pickup, because service representative was not at pick up location. According the gas station attendant, he left to attend a dental appointment. I waited 2 hours for rep to call me at that location to issue me the vehicle. I returned the vehicle in one day, and was charged for 2 days. I will use or recommend that location again. The worst customer service and professionalism I've ever experienced with uhaul.Sean M.
I didn't get the truck until an hour and a half after my appointment pick up time. The previous renter didn't bring it back on time, while not the stores fault, they could have called and told me that before I showed up not to have a truck available.KIP K.
El cliente no dejó un comentario.Kenneth L.
My receipt says incorrect return time. I returned it at about 1030am, not 12pm. This was because my drop off location was changed without an email to let me know. So I was late dropping it off.JESSICA C.
El cliente no dejó un comentario.Sergey A.
El cliente no dejó un comentario.Samual P.
El cliente no dejó un comentario.IVELISSE V.
This location could use better signage.Michael F.
El cliente no dejó un comentario.Mark M.
El truck estaba sucio Apestaba a perro HabÃa una galleta de perro en el suelo Pelo de perro HabÃa 2 manchas de sangre en la puerta del chofer ** TUBE QUE LIMPIAR HABÃA VASURA EN LOS BOLSILLOS DE LAS PUERTAS ** ME COBRARON $ 7.00 de un Dolly ( que no tenÃa ) El SeÃ±or que me atendiÃ³ Es un Repunante ( **No sabe tratar a la gente ** ESPERO ME DEVUELVAN LOS $7.00 dolaresManuel R.
El cliente no dejó un comentario.Daniel M.
El cliente no dejó un comentario.RIGOBERTO A.
El cliente no dejó un comentario.KAREEM D.
El cliente no dejó un comentario.ashna K.
Yes, Brandon location is very nice and helpful peopleHarikrishna N.
Rates were not clear.DAIMARA H.
I told him no insurance, and he charged me $14 for insurance. Then I get the receipt it's $52 but on my bank statement it's $57Nguyen S.
The 26ft truck rent had three service lights on, check engine, low radiator fluid, and oil change due and had several damaged areas as well as a leaking roof. It drive and operate as needed to complete the move.Collien H.
Good serviceErwin F.
El cliente no dejó un comentario.Joseph C.
It would have been good to know that place is also a shell gas stationMAGDI F.
El cliente no dejó un comentario.deepak S.
El cliente no dejó un comentario.Roberts T.
El cliente no dejó un comentario.tony W.
Hi my name is Juan and I would like to find out why the U-Haul rentals are giving bee rental without hand trucks, and why can I rent a pickup or a van with my credit card which is the work card Visa.????Juan F.
El cliente no dejó un comentario.Thomas W.
El cliente no dejó un comentario.STUART M.
El cliente no dejó un comentario.Cheyanne C.
East in and out drop box well lit and easy to find! Uhaul always easy as 123Chris G.
Keep tanks half full.Stephanie W.
I have to pick up the truck at 7 o'clock but they give me the truck 8:00 and I lost the people selling my freezer because I'm lateAlfonso G.
El cliente no dejó un comentario.Jesse B.
El cliente no dejó un comentario.LUAY M.
This guy expected me to do his job and check in the truck and park it across the busy highway and jaywalk back because his facility had no room for the uhaul with his gasoline customer traffic. Letring these types of places facilitate uhaul is ruining uhauls reputation.Steven G.
I took the van with a little rug inside it. I returned the van and kept the rug where it was. I got charged $25.00 for cleaning the van!!!!akram O.
The truck was old had a lot of miles on it. Also there was a lot of play in the steering and made a lot of strange noises as she drove. I notified the pick up location owner and he said he would take care of it and have it replaced. Very nice person very helpfulAnthony M.
What I needed was not available at another location but the server in this site was able to help me right away.YULIVETTE Z.
Really wonderful, friendly, inviting atmosphere. I would recommend this business to anyone, whether it is for Uhaul or anything else.Louisa V.
when it was time to pick up truck, he was not there.TOOK HIM 1/2HOUR TO GET THERE. No apology nothing. Very rude. added insurance to bill which I did not want.CHARLES H.
El cliente no dejó un comentario.tracy L.
I did the online pre-registration, when I got to the location the information was not available that was needed to rent the truck so we had to basically start all over again.Mark S.
El cliente no dejó un comentario.Jocelyn N.
El cliente no dejó un comentario.TOM H.
El cliente no dejó un comentario.SCOTT W.
Ordered on line night before for p/u at 6:30am and pay in store. Employee knew nothing of rentals and called Owner ......he arrived 20 mins. later and did not have order Info. So had to wait to redo order and pay, lost about 45 mins. of my time!!Sheila M.
The U haul website said it was a 24 hour drop-off site(which is why I chose this drop-off site) but when my husband arrived they were closing. They took his keys and checked it in the next day. Please correct drop off time on your website as it would not of been favorable if my husband had arrived a few minutes later with no where to drop off the truck. Gracias.HENRY E.
The whole process was easy !TERRY H.
El cliente no dejó un comentario.Reynaldo M.
El cliente no dejó un comentario.SARAH G.
Person at the location gave excellent service made my trip so easy thanks to him.Robert B.
El cliente no dejó un comentario.Richard B.
I reserved a vehicle on line a week in advance. About 4 days later we get a call and are told they do not do one-way rentals and to go to a different place. I go there and they do not have the truck I want and the only person that can release it won't be there for 15 minutes. He takes longer than that, then I get a 15 ft truck when I wanted a 10 ft - thus more gas.Claude B.
Person running the service was late. The exterior of the truck was filthy, and the interior window had not been cleaned.anthony H.
El cliente no dejó un comentario.Traci P.
Booked online, pickup location was changed twice after bookings. Show up to pick up my truck and convenience store attendant was not capable of helping me, nor did he seem to care about helping me. VERY poor experience.Michael J.
pickup process was easy and store manager was friendlyCharles L.
We need to know where the key drop is for after hours drop off.Monica G.
Great people! Thank youEric W.
I got the truck with 3/4 tank of gasoline,I returned the truck with 3/4 tank of gasoline . I was told buy the attendant that the gasoline was not adequate, I took the key and filled it to capacity and two hours later I got an email stating that I am billed $5.60 per gallons for gasoline!!!!!!!! That's terribleBRYAN H.
Make sure staff is available at the time of pick up so there is no delay in the rental process.Benaiah L.
I don't think its the locations fault but, there is very poor cell coverage. This location is fine for indoor pickup but not at all good for mobile app pickup.john C.
El cliente no dejó un comentario.John M.
The location was a convenience store/gas station. only one guy on duty. he was not very communicative. He was initially trying to say that the tank had to be full not according to the contract. No check out other than just taking keysArthur M.
El cliente no dejó un comentario.Kathleen B.
Little upset that I was not able to return to a different local location that was closer to my in-town move. But overall a good experience.John K.
We have to return the 1st truck because it have LOTS of roaches, I did NOT want roaches in my new home. It made us late getting started because we had to drive all the way back to the pick up spot to get another truck and drive all the way back ... we were NOT DISCOUNTED IN ANY WAY AND STILL CHARGES FUEL FEES.Marvin H.
I took pictures of the truck upon receiving and I returned it as it was received and I am being charged and extra $25 cleaning fee and $3 for taxes for the cleaning. Which is not fair. I will not be renting from this location or i haul in general if this is not corrected.Sharnae S.
The 1995 rental it was a rip off ended up costing me $100 for three hours of rental and I put more fuel in the truck then it had before I picked it up. It matters hell. Sincerely Alton Golden JuniorAlton G.
El cliente no dejó un comentario.Nicholas W.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.CESAR C.
I was over charged Advertising says $19.96 I was charged twice that amountAnn S.
We scheduled pick up at 9am got there around 10 and nobody was able to help us. Waited around until the man who could help showed up. Took some time to get the paperwork and get into the truck. We bring the truck back a couple hours later. We had gone 21 miles at that point. He has us fill up the truck. 26$ for 21 miles? He said tank was full, my husband didn't check when he got in. He said we must have overfilled it. He ended up giving us 10$ back but the whole process was just terrible. We have rented from there in the past. We will not in the future.Annie L.
El cliente no dejó un comentario.Juan K.