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Timothy D
Customer Reviews for Liquidation & Discount Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I have used this location a few times, great service.
ROBERT SWe had problems with the back door, they need to check and maintenance the U-Haul
Cristobal FNo complaints. Positive experience.
Linda BOvercharged, and did not supply on items requested. However I was overcharged and will not recommend U-Haul. Very poor experience and customer service. Definitely two thumbs down
Dan DOur credit card was charged $42 above what out receipt stated Besides that, good experience
Michael AThe tongue weight on the 6x12 enclosed trailer is very heavy. It must be nearly 100 lbs. A tongue jack would be an excellent idea. Otherwise, the trailer was excellent.
MARK SI don't have suggestion as my experience went well.
Erica GThe advertised sizing of the trailer was not what was got.
Brian HDrop off location was closed when I dropped the truck off
ROBERT SAwesome service!
RAUL CThe box contained a small amount of material that should have been removed.
WAYNE HKeep supporting this location. Great service everytime
WILLIAM GI've rented U-Haul trucks here a few times and the staff is always friendly.
CARL CBrand new Ford van was excellent in driving. Seats were not totally adjustable because divider did not allow enuf room for back of seat to move. Dome lite and interior lites came on and off sporadically. Needs to be looked after. Could be loose wire or connection.
NANCY MMy uhaul truck wasn’t available to me thst I booked a month previous and checked up on a week prior the night I picked up my uhaul for moving the next day it wasn’t available and I. Ever received a phone call from uhaul or from Simcoe Discounts very disappointed in Uhaul 2 nd time this has happened to me once from Simcoe Conveince Store now from Simcoe Discounts I won’t deal with them again
LORI PAt first it was a shit show trying to get what we needed, but once we got what we needed, it was great
TAMARA LWhen you allow a customer to schedule a pick-up, the equipment should be available that the scheduled location. Allowing the reservation, then calling to ask them to drive 20 minutes out of the way is annoying. I almost cancelled.
RICHARD WThe ladies at the Liquidation in Simcoe were very accommodating and knowledgeable. My rental went smoothly and was much appreciated
FRANK Pdiscounts for seniors,ca members
dave pclean dust out of trucks they need a good cleaning
Jonathan ZNothing the experience was great.
LISA WThere were a couple of marker lights out on the unit but other than that all good. Trailer was in good condition. Pickup and drop off went well. Job well done.
Jose PKeep it a secret - I don’t want anyone else to know
gerald sDerrick was very helpful and the service amazing. Gracias.
Jacque LThe trail tailgate only locked one side. When empty it made so much noise from bouncing and shaking. Also trying to lock the the hitch onto the ball was very difficult and don't think it was even connected properly cause there was a lot of play but luckily it was locked in enough..I didn't even use it as we were scammed
Robert Ni was very disappointed,,, i ordered moving blankets however there were none... this meant all the pictures and more fragile items i was unable to move... i now have to make a number of trips to Toronto in my car to move the rest of my items
David SEquipment maintenance issue: Tire pressure very low on right side. (20 lbs) Had to go to gas station to inflate. Hitch tightening nut very rusted. l lubricated it with WD40 to allow it to tighten / loosen properly. One safety chain rubber safety piece missing. I removed one from another trailer and used it for safety chain.
Allan TClean the back of the van before next customer uses it. Concrete pieces etc in the back.
colin bGreat staff. Will definitely use again.
Tarek EFirst time using the mobile app for pickup and drop off. It was easy to use and went smoothly.
Tyler dI rented 24 blankets but only used 12 as we had some from a previous move which we purchased. Its unfortunate but I understand that a rebate could not be applied. Overall the process was great including the staff at the store. I have rented previously and will rent again from this location!
George RNinguno
LISA WMaybe add a dolly to them if they are planning. To be dropped back in simcoe location.. :)) We cleaned truck from out drop off location and still got charged the fee… $300 was a lot when I brought home a bought from way past Waterloo to simcoe…
Adara BHave draw bars on site for a loaner or a small fee.. for 2 classes of bars
Peter BThe self check in system is flawed. It made the whole experience an absolute headache. After being denied my truck through the service I had to wait for the location to open making me late and very frustrated. I've never had a problem with it before. Then in the mix of the lovely lady at the counter, she ended up giving me the wrong truck slowing me down further
Riley WWill rent again.
Mike HI wish that km fee was lower, it was an expensive trip, but I liked the location I dealt with..
James LThis location was struggling with the rental software on their in-store computer as well as their cell phones. Transaction did not go smoothly. When I dropped the trailer off, I was not asked what form of payment I had used to pay for the rental and ended up leaving without the deposit being transferred back onto my debit card. I was 15 minutes away when I received a phone call asking me to return to the store to have the deposit put back onto my debit card.
Eric MThe U-Haul system its self was terrible- multiple attempts to process. In 2024 you'd think the electronic processing would be seamless since i did 99% online when reserving the truck.
Jacqueline HAwesome
Eric RThe trailer Pulled nice and straight , The hold downs in the trailer made moving my motorcycle home a joy. The website reservation worked without fail. and the staff made sure the hookup was secure and proper. good people Thank you.
Rick PService is great !!! Tops !
WILLIAM GFriendly service.
Frank BHad trouble with the hitch - guy came right out and helped me. First rate service all around!
Doug BYou're simply the best...better than all the rest...better than anyone...anyone I've ever met!
Russ GThis was my first time renting a U-Haul vehicle and our contact made the process as smooth and simple as possible. He answered our questions clearly and gave us good advice. I don't have a single bad thing to say!
Joseph KThe initial setup on the UHaul app was frustrating and created unnecessary delays. After getting that fixed everything worked.
Rick BGood experience one tiny thing is it would have been nice if the store was separate from the location it's at that way would have its own counter but it really wasn't a big problem or anything thank you so much U-Haul we will definitely be renting from you again
Kim C