Customer Reviews for Limelight Properties LLC
(Distribuidor de U-Haul del vecindario)

263 comentarios

1180 Roosevelt Ext   Dubuque, IA 52001

(563) 583-4699

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(563) 583-4699

1180 Roosevelt Ext
Dubuque, IA 52001

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 7/4/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

The "location" was hard to find. The dolley wheels weren't the greatest. We recommend U-Haul to any and all of our friends and family who need to move. The experience overall was great.

Janna B. 
Clasificación:
2.0

The employee was grumpy and not helpful. He also entered a wrong or no return location, resulting in a bogus return fee which I needed to dispute.

Scott A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Grant R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stan M. 
Clasificación:
5.0

Do one-way truck rentals from this location.

Thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arvin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
2.0

I have rented one of these trailers probably 10 times like always they would like to hook the trailer up and take a picture they did not tighten the ball Trailer fell off my truck a few blocks from the location

Joe K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittani V. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua G. 
Clasificación:
3.0

In my past experience with U-Haul, there was always an associate that would connect the trailer to the vehicle. There was a little older lady that waited on me after waiting almost 1/2 hour and there was no way that she would have been able to attach the trailer to my vehicle. I had a hard time myself lifting the tongue of the trailer from the ground to my vehicle. Customer service is not what it used to be, very disappointed

Jeffrey N. 
Clasificación:
1.0

Older man at store front was an asshole! Very rude and very argumentative. I made the reservation online and this guy went on and on for an hour how I can't get the car trailer I reserved. For an extra charge I could have an included trailer he kept pushing. Was a complete jerk! Finally get to the part of actually getting a trailer and the one I supose to take had a flat tire. Then the second trailer, lights didn't work, then the third trailer a brake/turn signal light didn't work. Was an absolute nightmare! No one should ever be subject to the level of imcompatance with a business.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS D. 
Clasificación:
5.0

Truck was in great shape. No Nonsense Pickup and Drop-off. They were very busy when I returned, but they worked as team and tried to get me out the door as fast as possible. ¡Gracias!

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ashley A. 
Clasificación:
5.0

Service was great from the owner

erick D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
4.0

Just informing anyone on the condition of rental truck...maintenance should be done on front end suspension. Lots of play in steering.

Brad V. 
Clasificación:
5.0

The passenger seat had a ton of dog hair on it. My child is allergic to dog dander and it was everywhere. It was not an easy move for him because of that. Maybe check the seats next time for animal hair. Because it was really bad!!

Cheryl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

laura D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike F. 
Clasificación:
3.0

Fine, just more expensive than I expected.

Crystal O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacob S. 
Clasificación:
3.0

It took a long time to check in, even though I did the online sign in ahead of time. The customer service person said the computer was being really slow. As for cleanliness, the UHaul trailer was full of dirt in the back. It was not swept or cleaned out. The lighting wiring was duct taped together. The desk person did give me a spare wiring harness in case I had problems. It was obvious that the trailer was not looked over after its last return.

Jeff G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BETH JONATHAN M. 
Clasificación:
5.0

The after hours return went great

Tim B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jace M. 
Clasificación:
5.0

Keep transitioning away from the wooden/Velcro boxes. They were not a pleasant experience and the Velcro was old and did not adhere reliably.

lester L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina C. 
Clasificación:
5.0

Complete opposite from Evans Mills, very friendly and excellent customer service met me at the vehicle to inspect and provided me a paper copy of receipt because I need it for my employer. No wait time for anything was in and out in 10 minutes.

Jeffrey S. 
Clasificación:
2.0

He was rude and didn't give the 25 dollar discount i was told i would receive he just swiped my card

lakelia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen K. 
Clasificación:
1.0

I have already called and gave a complaint.

Brittany H. 
Clasificación:
3.0

After hours drop-off a day early wouldn't let me do return truck on line early

Debra P. 
Clasificación:
5.0

I had a problem in the overall rental as I had reserved a 10 foot truck. Found out it was moved without consent to a 15. Went to check why at renal place. They could t find my rental. It was t in the system properly. Found out they had to see if I could even get a truck thrn found our Friday it was upgraded to a 26 footer. Way too big and not needed. All the stuff would have fit the 10 footer. Told me the trucks at original place were rotational and couldn't go out of state one way! What?!?! I had to take the 26 foot from another location. Since my daughter needed her stuff in Iowa and I had a refundable return flight I was stuck with a 27 footer. Not happy. Usuals phone response was well no trucks available. Bill. Saw plenty of trucks Saturday on way out past three usuals in my county at 1130 am. I spent way extra on gas to fill the monster gas eating truck that I shouldn't have if you honored the original. Uhaul tells me the 10 footers don't go out of state one way Ummm plenty of them on Iroqfs going south. And both with vehicles towing out of state plates. Explain that one. Final uhaul response was well we didn't charge you the 26 foot price. What?!?! You couldn't anyway as I didn't reserve it. Then offered extra mikes and days ! What? He destination did t move so I didn't need more mikes r days. My response is. Hello Penske and budge. Bye bye uhaul. You didn't honor our contract and I know you won't fix it by paying me back the excess gas I purchased consistently to Iowa. Instead of getting 16 a gallon I got 9 at the most. My pics show all the wasted space I didn't need or used. So no more uhaul expletives u mess you agree to reimburse half my gas purchases. I did return it with the 3/4 gas I received it with as I was told to do on pickup. I'm sure we won't hear to uhaul to make this right

james S. 
Clasificación:
4.0

El cliente no dejó un comentario.

TODD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin A. 
Clasificación:
5.0

Nice and helpful staff..

Greg K. 
Clasificación:
4.0

Rented a tow dolly, taillight did not work, broken frayed wiring, vehicle safety chain was missing hook and had excessive wear from being dragged down the road. Other than maintenance issues, tow dolly worked as expected.

Gregory G. 
Clasificación:
5.0

Good range of available trailers and trucks, nice folks running the place.

Ric J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry K. 
Clasificación:
5.0

The gentleman I dealt with was genuinely kind, helpful and caring. It was a painless process from start to finish.

Ric J. 
Clasificación:
2.0

Improve your app and website. Very slow, very difficult to use. Trucks speedometer wasn't accurate. No cruse control and I had a 3 hour drive. Windshield wipers didn't work well and had to stop just to clean the windshield.

Alex J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea H. 
Clasificación:
1.0

I will change this if they rectify the mistake but I have video footage while in their lot showing the gas gauge was under 1/4th tank full while still in their lot time stamped. We returned it with the exact amount of gas we received it in and we were charged $47 and some change! I'm livid! If this isn't corrected I'm actually going to dispute the charges and contact BBB. I can't believe the overreach and lack of knowledge of their own trucks. Not even a phone call to a why this was, just took our money and ran. Never again will I rent a uhaul. Never again.

Kevin S. 
Clasificación:
1.0

I was charged for a u-box in Dubuque.Ia that was never mine.The proprietor claimed he knew nothing but he kept coming up with detais such as my name , pice per month,and box #.please check out owner.After 4 different people last man finally did his job very well Ithink will see refund !!

lynn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Justin H. 
Clasificación:
5.0

Employee helping me was awesome!

steven A. 
Clasificación:
4.0

El cliente no dejó un comentario.

VICKI J. 
Clasificación:
5.0

The check in process took way too long for 3 degree weather. Took 45 minutes of messing with it to finally get the key to turn

Chelsie B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan H. 
Clasificación:
4.0

Woman behind the counter was very nice and helpful. I have no complaints about anything.

Steve S. 
Clasificación:
5.0

very friendly and professional

William T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnathan O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory A. 
Clasificación:
3.0

Truck was not clean. The ramp was dirty and therefore hard to slide in and out. Inside the truck were papers and trash. Tank was “quarter full” when I picked it up but when I turned it on it was on E and said “40 miles until empty”, very inconvenient. Staff seemed to be irritated that I was there.

Mariah K. 
Clasificación:
5.0

Tires were old and didn't perform well in snow.

Mike E. 
Clasificación:
1.0

This U haul location has provided me the vehicle with low tire pressure and the major reason for providing poor rating is because I was charged for the miles which I haven't driven.

Praveen A. 
Clasificación:
4.0

The online check-in process lacks something to be desired! For people who has never used this process before its very frustrating especially if it's not telling you

Trishia D. 
Clasificación:
3.0

Very slow service. Took 45 minutes from time I was set up for until I got the truck.

Susie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
4.0

Have gas tank topped off and ready.

Cynthia R. 
Clasificación:
5.0

The gentleman staffing this location was friendly, knowledgeable and efficient, all excellent traits for a customer looking to get in and get out quickly.

Brian T. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeremy J. 
Clasificación:
5.0

Gentleman was experienced helpful friendly All you can ask for. Quick and easy

Bruce N. 
Clasificación:
5.0

nothing that I can think of. The lady working there was great

Linda M. 
Clasificación:
3.0

Truck was not maintained, both front tires were out of alignment

Jeffrey H. 
Clasificación:
5.0

Everything was great!

Alexander C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey G. 
Clasificación:
5.0

EZ pickup, nice place and management. unit was ready.

Dean P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff C. 
Clasificación:
4.0

Let me know when to expect my refund

Douglas C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Treva V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LeSha R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
3.0

El cliente no dejó un comentario.

donna S. 
No se han enviado comentarios para esta ubicación.

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