El cliente no dejó un comentario.Dwayne M.
Customer Reviews for Liberty Shell
(U-Haul Neighborhood Dealer)
Villa Rica, GA 30180
Servicios en esta ubicación:
- Mon–Sun9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Limited inventory. Less than helpful.Michael G.
Have someone to the cashier, we had to wait in between the cashier waiting on customers and us.Took about 45mins. to an hour to rent the trailer.Rogers Q.
El cliente no dejó un comentario.Jhone D.
The employees at this location didn't know how to attach the trailer to my vehicle properly. The trailer later fell off my vehicle.Nathaniel W.
El cliente no dejó un comentario.Aleeya H.
Vehicle- Check engine light was on, tire monitoring system needed service, and the driver side door would not open from the inside. This indicates poor maintenance. The attendant was surly.Steven H.
El cliente no dejó un comentario.Frank S.
Actually have someone who is willing to help with equipment.Russell A.
El cliente no dejó un comentario.Shaquille D.
The original location for drop off as revived from u hall was none, had to find another location, the young lady at the drop off location was unsure if I could drop off but she was very helpful, iSTANLEY R.
El cliente no dejó un comentario.Bobby G.
El cliente no dejó un comentario.Perry G.
Be sure to inspect the truck before leaving. Upon starting the vehicle, the engine light was on and the entire truck was jumping and sputtering. We immediately turned the truck off and informed the store clerk. He assured us that he was aware of the issue and it was fine to drive. We had the truck for less than 3 hours and the brake lights came on after the truck almost failed to stop. We carefully used back roads to return the truck as we weren't far from this location. The vehicle was in desperate need of repairs and should have never been allowed on the road.DARIEN S.
We took pictures of the mileage before and after the pickup and drop off. The gentlemen behind the counter refused to give us a receipt and said it came by email only same as pickup. When we left and after a couple of hours we received our receipt and it showed improper starting mileage. We where then charged an additional 90 dollars for mileage we didn't accrue.RONALD H.
El cliente no dejó un comentario.Harold S.
U-Haul cancelled the reservation at the place I requested, had to drive 20 minutes away to this gas station only to be told the rental size I wanted was unavailable and that I had to bring the truck all the way back to this location (also not what I requested). The truck smelled like smoke, and the check engine light was on the whole time.Oliver S.
El cliente no dejó un comentario.Lori S.
El cliente no dejó un comentario.Leslie A.
El cliente no dejó un comentario.Travis F.
Don't charge a cleaning fee when the vehicle was picked up dirty 👍Scott M.
The clerk that helped me went above and beyond expectations.tony D.
The guy at the store was so rude. It took him 30-40 min to set me up, and I was on a time frame. He also kept motioning people to checkout in front of me - very irritating. He had an awful attitude and was extremely unprofessional. He mentioned, â€œI'm going to fire the ownerâ€ several times to the older man behind the counter. Will not recommendMichael M.
I was overcharged. I returned the truck an hour and a half before it was due and yet I was charged for a second time block.Davieon H.
Received a phone call the day before our scheduled pick up at the U-Haul regular store to tell us it had moved to a gas station for pickup. Showed up on time at 8:00 am. After an hour and a half, with us being the ONLY people there-the Clerk finally released the truck. He said they were waiting on a checklist from U-Haul and they had not sent it. Then a half dozen other problems. We missed our pick up of furniture we had purchased on Marketplace and it was sold to the next person. We paid $12 bucks to rent a dollie and we're told you were â€œall outâ€ we asked if we could drive to another location to pick one up and we're told there were not any. No refund either even though we were told it would be removed. The truck was dead on empty and barely made it to gas pump. I was injured moving the fridge because of no dollie. Dark purple bruises all over my arms. I look like a heroin junkie. This experience was an absolute nightmare. I will never use UHaul again. I will never recommend you to anyone. Save yourself time trouble money and frustration and just call a regular moving service. Since when did you start using run down gas stations for pick up and drop offs? So weird.Jeffrey P.
Reservations are never correct with uhaul. Website says available but the location did not have trailer or blankets. This happened last three rentals. If I reserve blankets then blanketed should be there. An email stating such would be considerate rather than getting there and told no blanketsLisa M.
El cliente no dejó un comentario.FERNANDO M.
The employee is very inexperienced and requires assistance to complete a rental contract. Allow plenty of timeCARL J.
Don't change the pickup location at the last minuteMatthew I.
El cliente no dejó un comentario.FRIDAY K.
The added mileage charges are equivalent to financial rape.Richard J.
Well, not over charge people. When i only drove in local distance,and hardly even drove the U.haulRoberto A.
The person stated he didn't have a record of us dropping off trailer n told me to call uhaul, I had my copy of sale n said for him to call uhaulâ€¦ it was a done deal on my sideDelora W.
More attendant, he had to shut his store to come outside to connect the trailer to the car. Stressful and time wastedWILLIAM C.
El cliente no dejó un comentario.jason J.
El cliente no dejó un comentario.Sonya W.
You were very accommodatingDERRICK R.
Make sure trucks have been checked in so that next customer can check them out quicklyBarry D.
El cliente no dejó un comentario.WARREN P.
El cliente no dejó un comentario.PAUL A.
El cliente no dejó un comentario.Howard U.
If your going to charge for having less fuel when returned, the company needs to to reimburse the customer for any extra gas.ir only seems like the right thing to do.Benita S.
El cliente no dejó un comentario.MERENDER B.
A customer went in and ordered a Uhaul. Apparently had my old number and instead of updating the profile for the new customer, they rented in my name. I received the email info in Texas. The rental was done in Georgia. I called the main Uhaul number and the phone rep was rude. I did speak to a rep at the store in Georgia and it was supposedly resolved. People need to check these contracts to make sure the info is correct at all times.blake L.
El cliente no dejó un comentario.ESHA W.
It took us over an hour to add insurance to our rental, and it seemed the personnel had no idea what they were doing. They also had us remove the trailer that we had not ordered from the truck.David B.
The check engine light was on,needs a new muffler was very loud. Heat would not turn off. The truck was clean.Danny C.
Make Sure Truck Is Operationally To Customer. I Was Not Satisfied With The Services. I Didn't Complete My Moving. The Truck Was Very Hard To Operate .And I Didn't Feel Safe In It.I . Store Attendant Showed No Concern About My Compliant.ORA R.
Needed help with equipment hook-up and had no help. And also only rented trailer for one day and was charged for two days. And no one was able to help me get refund for 2nd day..Donna H.
The truck is unsafe to drive- it pulls to the left when brakingMichael B.
Friendly and quick !! Good job!!Benjamine M.
El cliente no dejó un comentario.Bruce S.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Joanne B.
El cliente no dejó un comentario.Malcolm E.
The online rental pickup/ checkout process was very convoluted and confusing to begin with, and it was exacerbated by the fact that this location was a lockbox pickup only with no one to help. What would have been a simple process took over an hour.Timothy K.
U Haul representative Brittney, was so patient and helpful to me, she guided me step by step all the way to the end of getting my UHaul from the system, needs to be more like her for the people who is new to all this up to-date technology. Thank you so much Brittney.Doreen K.
Location was a a gas station but the staff was friendly and the process of picking the vehicle up and returning the vehicle was simple. Had a minor issue shortly after picking the truck up, the staff resolved it right away.Ashley K.
El cliente no dejó un comentario.KYATONYA S.
El cliente no dejó un comentario.Willie S.
El cliente no dejó un comentario.ronald S.
This gas station is old and falling apart. Outside just looks old and dirty. Looks very dark and spooky at night and doesn't feel safe.Celena S.
El cliente no dejó un comentario.Shanbria R.
El cliente no dejó un comentario.Megan G.
Review process took too long. Also tank was almost empty. Had to put fuel in before I drove it.Bradley V.
Location was convenient. Should be stocked with more supplies. Furniture protecters.Steven M.
El cliente no dejó un comentario.Celena S.
Great Service! In and out!Joshua T.
No one at location knew how to attach trailer and did not assistLINDA P.
El cliente no dejó un comentario.Lekendrick S.
Inflated costs, was charged a total of $153 for 5 hours. $42.27 was taken after I returned the van. The cost per mile was higher than what i was told. When i went back the next day to dispute the cost and that money was taken from my card WITHOUT my consent, the oerson on phone was rude, the person in store just shrugged. Appalling experience, will NEVER again use U-haul nor recommend this location. VERY DISSATISFIED.GURJIT B.
El cliente no dejó un comentario.JACK B.
Pickup location was a gas station with sex "enhancement" pills, porn videos, and magazines. He was having trouble with his computer and I has to call U-Haul customer service to get them to help. Thank god I picked up the truck and not my wife! I'm sure I'll not hear from anyone at U-Haul.Danny W.
One clerk and took an hour to rent a tow dolly because had to stop process for other customers.Sheryl C.
El cliente no dejó un comentario.Christopher B.
El cliente no dejó un comentario.Michael D.
No one there to help disconnect the trailer. Trash and debris strewn all over the back of the place. It is a gas station/convenience store, and the guy was the only one there, working behind the counter. He said he would close out my account and send me a receipt. Then I got a receipt with an extra day's charge on it, plus an â€œafter hours drop off fee.â€ I dropped the trailer off at noon. I will dispute this charge on my credit card.GRADY M.
El cliente no dejó un comentario.Freddie C.
The Uhaul person didn't assist with the hook up. He was in a rush.Montavious P.
I rented from this location because it was the closest one to my house. I set everything thing up before arriving so all I had to do was pick up keys and go. However, there were no keys to pick up because they were still in the lock box. The store smelled horrible that I had to keep walking outside to catch a breath of fresh air. Then I had to wait for the attendant to inspect the vehicle and run my drivers license again. He couldn't figure out to do it. I was waiting 37 minutes until I finally said never mind I'll cancel the reservation. He then says let me try something else and called someone and instantly everything goes through. I chose this location for the convenience but from now on I'd rather just go a couple miles away and grab a U-Haul then have to deal with this place again.Narissa H.
Knowledgeable staff at location. Clean truck Also call center does not give correct infoKelly H.
It was more than an hour after they were suppose to open, no one was there. Then after dealing with some of your very unhelpful customer service online, they still didn't show up for another hour. Customer service online were not very helpful and it took way longer than necessary for them to make it right. And they did not make it completely right. Just scratched the surface, but I could tell they were unwilling to helpAnthony A.
I was charged over $160 for a local truck when I was quoted 39.00 Communication was horrible I confirmed one location they wanted me to pick up at 2 other locationsJuanita M.
El cliente no dejó un comentario.Preston H.
There was trash still in vehicle, and left over chicken bones behind driver seat cigeretts,Mary M H.
El cliente no dejó un comentario.Charles H.
Better windshield wipers. That's it.Preston H.
When I arrived at the location the attendant could not find my reservation, even after I showed my confirmation email. Luckily the truck I needed was still available for me to rent. The truck has fine. And the attendant himself was kind.Yokeca W.
El cliente no dejó un comentario.David F.
El cliente no dejó un comentario.Lewis B.
Do not give away a customer's reservation. I reserved 3 days early and got there and had to get a huge truck which was the only one they had, not the small one I reserved.Angie A.
El cliente no dejó un comentario.Randi T.
Trucks air didnt work well and the transmission was messing up. The people wasnt helpfulTonya H.
El cliente no dejó un comentario.Christopher ala L.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Ayo W.
El cliente no dejó un comentario.ANECIA W.
The store was dirty, smelled, stunk of smoke & incense, PLUS they had ADULT magazines staring you in the face as soon as you walked in the door!! The trailer exterior was good enough, but the interior had not been touched by the rental facility. We had to sweep out and use a blower to get it clean enough to pack. Will not rent from this location again!!Ronald R.
Kareem (store owner) is amazing to work with! If you could supply that location with one of the "trailer pullers" that would be helpful. I rent trailers often almost weekly and I have to reverse to the trailer and being by myself I have to constantly get out and gauge how much further to get directly to the hitch. That would be my only suggestion.ANECIA W.