Customer Reviews for Liberty 27 Ave
(U-Haul Neighborhood Dealer)

2,763 reviews

1600 SW 27th Ave   Miami, FL 33145

(305) 476-0411

Office Hours

  • Mon-Sat: 7 am–6 pm
  • Sun: 7 am–4 pm

Services at this Location:

Contact Us

(305) 476-0411

1600 SW 27th Ave
Miami, FL 33145

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–6 pm
  • Sun: 7 am–4 pm
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The truck was extremely difficult to locate because there was only a reference inside the cab.The truck cup holder was filthy and gummed up with some type of heavy serup. The truck cab smelled like body odor.

diego R. 
Rating:
5.0

Best. UHAUL customer service in Miami Reliable, friendly, affordable and respectful staff From the owner to management complete staffs. Right place to call . I'll definitely use them again.

MARLON M. 
Rating:
4.0

Equipment was not clean but adequate service. The app was very time-consuming and the upload took very long sometimes had to restart. I was using Apple 14 pro max with ATT service. It's less time-consuming when using the agent less pictures and steps.

MANUEL R. 
Rating:
2.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Realmente muy buen servicio el que prestan

Julio N. 
Rating:
5.0

Nothing.. smooth rental from start to return

LATONYA H. 
Rating:
3.0

Customer did not leave a comment.

Felix J. 
Rating:
4.0

Ok!!! I guessed that it was late when I rested. They used different procedures than the others location.

Pedro D. 
Rating:
5.0

all is well thank you for having this location so important and you have MANY CARGO VANS

Eileen S. 
Rating:
1.0

Would not recommend! Despite returning a truck that I cleaned and swept out in accordance with my contract and returning all blankets folded and stacked, the location charged through U-Haul a "cleaning fee". I appealed via U-Haul customer assistance and was told they called the location and were advised they had to assign someone to clean the truck...this was not the case with the truck I returned! A visit to the location would confirm that high cleaning standards are not one of their attributes. The site was unkempt, the employees not helpful, and the "cleaning fee" shenanigans are enough for me to avoid this location in the future.

Gregory J. 
Rating:
4.0

Customer did not leave a comment.

Ileana G. 
Rating:
5.0

Customer did not leave a comment.

Enrique P. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
4.0

Customer did not leave a comment.

Luis H. 
Rating:
4.0

The first truck had problems but the switch to a new truck was fast and easy thank you

Mary T. 
Rating:
5.0

Excellent service 10/10

Jorge P. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Raul M T. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
5.0

Customer did not leave a comment.

Rita D. 
Rating:
4.0

The gas level was not the one they put in the document/contract and I have pictures to prove it, I left the gas tank at the same level and they charged me for 2 gallons of gas almost $8 !

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

El Carro estaba nuevo y equipado.

Maria S. 
Rating:
5.0

Customer did not leave a comment.

Salvatore C. 
Rating:
5.0

Customer did not leave a comment.

ODUARDO D. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
4.0

The service was overcharged for a 2nd day I didn't use, more attention would solve this. Keep the fuel tank full would make easier to know exactly how much to fuel when giving back the vehicle.

Luis H. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
3.0

Customer did not leave a comment.

Blanca P. 
Rating:
5.0

Customer did not leave a comment.

Yhon A. 
Rating:
5.0

Customer did not leave a comment.

Ronald W. 
Rating:
4.0

Na

Lawrence H. 
Rating:
5.0

Good experience thx

Juan p. C. 
Rating:
5.0

Excelente en todo

Jorge M. 
Rating:
5.0

Customer did not leave a comment.

Melissa C. 
Rating:
3.0

1. Pick up the phone! 2. Have the Dolly available because IT WAS RESERVED and that is what redervations are for.

Alexander S. 
Rating:
4.0

Customer did not leave a comment.

JORGE G. 
Rating:
5.0

Excellent customer service

Valerie S. 
Rating:
2.0

If U-Haul confirmed a Dolly and Furniture Pads, the equipment need to be there at the time of the truck pick up.

Miguel H. 
Rating:
2.0

Truck was dirty, I reserved pads and a dolly and neither were available. The truck only had 1/8 of a tank of gas when I picked it up.

Chad N. 
Rating:
4.0

To my surprise, the truck did not have a ramp to load the furniture we needed to move.

Jose Ignacio M. 
Rating:
3.0

Didn't have packing quilts that I had ordered

Joseph H. 
Rating:
3.0

tell them to take pictures of the dashboard showing fuel and mileage at beginning and end of rental to prove that they returned it with the appropriate amount. Fueled to appropriate level and was charged fuel unfairly, wen't to complain and was dismissed for having no proof. We would I waste my time complaining for 13$ if it wasn't for being treated unfairly. Now I know, the customer is only right if it has proof.

fernando F. 
Rating:
5.0

Customer did not leave a comment.

Carlos C. 
Rating:
4.0

Customer did not leave a comment.

Henry P. 
Rating:
1.0

Never checked back the rental even though they said I was all set and I had to come back 2 hours later and tell them to check back my car. They also charged me CDW which I didn't buy but disappeared so I couldn't fight it. They had someone at the gas station print me the receipt

Martha P. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
3.0

Customer did not leave a comment.

Sulayne P. 
Rating:
4.0

Customer did not leave a comment.

ORESTES T. 
Rating:
5.0

Customer did not leave a comment.

Oscar L. 
Rating:
5.0

They haven't removed me my money

DUAN M. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
4.0

Customer did not leave a comment.

Arturo V. 
Rating:
5.0

Customer did not leave a comment.

Ivan O. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

MARCO C. 
Rating:
5.0

Customer did not leave a comment.

HANLYS G. 
Rating:
5.0

Customer did not leave a comment.

YURI F. 
Rating:
4.0

The model Uhaul was in prestine condition. Locaton was perfect and the process easy for the gas station clerks to process.

LORELEY P. 
Rating:
5.0

Customer did not leave a comment.

earl M. 
Rating:
5.0

The inside of the truck was very dirty and soiled much of our mattresses and other items.

Jorge A. 
Rating:
1.0

No dollies available.

Rodrigo V. 
Rating:
5.0

Excelent Service

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Gustavo A. 
Rating:
2.0

Customer did not leave a comment.

Adhemar M. 
Rating:
4.0

Customer did not leave a comment.

Ruben M. 
Rating:
5.0

Customer did not leave a comment.

Williams O. 
Rating:
5.0

Very easy and fast pickup and drop off.

George R. 
Rating:
2.0

When I arrived to the location, they told me they don´t have Utility Dolly neither Furniture Dolly which I have added to my purchase. It is not something I should know in that moment, I lost like 2 more hours trying to get those dollies to be able to move my furniture. Is the last time I hire U HAUL, because I talked about this to a friend, and told me that happened the same to her in Boston. I got really stressed in that moment, I could solve it, but if I couldnt, I would lose a lot of money and time (I lost time by the way).

DEBORA S. 
Rating:
5.0

Customer did not leave a comment.

Jean Claude S. 
Rating:
1.0

The truck had the low tire sensor on when I mentioned to the attendant he said don't worry about it - you take that truck or I will cancel the reservation- also the truck smelled like poop.

Reniero V. 
Rating:
3.0

Man was very helpful

SHELLY KAY K. 
Rating:
5.0

son los majors

Osiris G. 
Rating:
5.0

Customer did not leave a comment.

Mauro G. 
Rating:
5.0

Excellent customer service .. very clean area and plenty of parking area . Fast and easy service.

Luis R. 
Rating:
5.0

Buenos

Nixon B. 
Rating:
5.0

Customer did not leave a comment.

Jackeline D. 
Rating:
2.0

Customer did not leave a comment.

Darien Lugo L. 
Rating:
1.0

The person behind the counter was super shady. Asked me if I wanted insurance and I said NO. Nothing! He added it and gave me the receipt and said that was for me. When I returned the van and got the email the insurance was added anyways. I said no online and no to him. What a scam! The manager of the area is also worthless! Never answered me and 5 days later I called to find out he didn't do anything about it. If you want your company to strive and people trust in you, then change the employees. What a disappointment, I will never go to that location again.

Jesus R. 
Rating:
5.0

Customer did not leave a comment.

YADIRA C. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
3.0

No dedicated Uhaul office so you have to queue with the rest of the gas pump clients. I did not see any moving ancillaries. Apart from that trucks are in great condition and parked in ample space. If all you need is a truck you don't need to go further. Very happy with the experience.

Bernardo B. 
Rating:
1.0

Customer did not leave a comment.

Maria P. 
Rating:
1.0

It works. It's convenient. I would recommend because it's convenient, consistent, the trucks are there, no reservation needed. It's a mess of an operation. It's UNCLEAR who is an employee or NOT.

Alexander F. 
Rating:
5.0

Customer did not leave a comment.

Pablo C. 
Rating:
3.0

Online booking was easy and truck was as expected. The only problem was a communication problem as the clerk didn't speak much English. We had ordered an appliance dolly and the clerk insisted that they didn't have any, when in fact they did. We got the dolly and accomplished our task so it all ended up fine. We have used this location 3 or 4 times and this is the only time that it didn't go perfectly.

Sparkie F. 
Rating:
1.0

The employees did not have any idea about customer service.

Alfredo L. 
Rating:
5.0

Customer did not leave a comment.

Nixon B. 
Rating:
5.0

Good atention and the service was excellent

YUSNIER E. 
Rating:
5.0

Customer did not leave a comment.

Nixon B. 
Rating:
4.0

The employee was helpful and quick.

Susan D. 
Rating:
5.0

The equipment keep having a lot of the cockroaches It's supposed to aply "POISON" to the trucks before give them to the CUSTOMERS ... We're tired with this PROBLEM

Yoko A. 
Rating:
5.0

Customer did not leave a comment.

Nixon B. 
Rating:
5.0

Customer did not leave a comment.

Nixon B. 
Rating:
5.0

Customer did not leave a comment.

ABIDAN H. 
Rating:
4.0

I have use this location twice. Both time the truck has warning light on. One with Tire issues and the last time it had Tire warning and engine warning. I nothing happened while I used it. But l think they need to service the trucks. Just wanted to leave this comment out of concern. Thanks

Marcos M. 
Rating:
5.0

Todo estuvo bien gracias

DEYMAN H. 
Rating:
5.0

Customer did not leave a comment.

Solanchy S. 
Rating:
5.0

Customer did not leave a comment.

Javier R. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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