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THOMAS C
Customer Reviews for Letendres Supply LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing! The location was very easy to get to, the owners were wonderful, & everything went very smoothly.
Jacqueline EAwesome people
ANDREW ADenied the safe driver coverage of 25 dollars was charged anyway! Location could do nothing to help reimburse the fee.
DONALD PThe owners are EXCELLENT! Very nice and very helpful! If you need to rent a truck, rent it here!!!
GREGORY LLocation was fine. I was disappointed I had to go all the way to Spencer when I requested a pickup in Brookfield. I also find it hard to get in and out of the parking lot on Route 9 at this specific location.
CHRISTINE LThe location was conveniently located but closed so I had to utilize the app, which stopped working right after I took all images of the truck but before I could confirm the location.
JAMIE DJust do what you do so well
Arthur BVery helpful with all questions and pleasant to deal with. Would use this location again.
Walter GIt was an excellent experience. Everything went perfect.
Paul KLetenders was great. Easy reservation, pick up and return. Thx
Andrew JAlways a pleasure to deal with this location.
David PExcellent service and friendly people! I have already recommended this facility to my friends. Thank you for the great service!
Norman MEverything was great.
MARY JAWESOME!
appleblossom fTerry and Norman are very friendly and extremely helpful. ¡Los recomiendo!
HUDSON BNothing really. They are a very nice couple. I rent a truck there every year due to the staff and the convenience.
Joseph LVery smooth pickup and drop off. Employee was very helpful.
Krystal LExcellent!
SMDWOODS AI'm not sure there's anything to improve. Customer service was perfect and it was nice chatting with the gentleman behind the counter. Will definitely come to this location again.
Angel AEverything was A+ in my book. Amazing people run that location and are willing to help you unload your U-Haul.
David SI can never get the app to work for me when picking up the vehicle. It says it can't find the location, yet all the other apps I have find me without issue. I have to use the website to check out. The app also has communication issues when returning the vehicle but eventually goes through. The location and availability are fantastic, but your app bottle necks everything.
Richard HPlace is by the road so easy to spot. my only concern was I live in Worcester and had to drive all the way to Spencer. That being said, I am sure those around the area will be very happy its close by on the main street
Michael QOverall great experience!
Lisa LBueno
Joseph VLonger hours on Saturday
Bronwyn CThe folks were incredibly nice and helpful. Very happy overall with my experience
brian CUhaul computer system is no good especially on a busy sat moring
MELISSA GThe couple that run Letendres uhaul are so helpful, friendly and knowledgeable- it's a great experience every time we use them for uhaul rental. Highly recommend!
Wayne MThe truck was dirty in the cab and in the back and they took out $44 which should have only taken out $20 for gas
John MEverything went well Thank you
shaun rThe app needs a little updating. When I went to pick up the truck, the app couldn't find my location. I was forced to use the website, which defeats the purpose of having an app. In addition, while using the app to return the truck, every time I turned the phone from landscape to portrait, the process would reset. This made taking good pictures of the vehicle difficult. Otherwise, the app and website made things easy.
RICHARD H?
john jJust continue doing what you have been doing.
John WThey are extremely helpful, kind, engaging. They make the process easy
HUDSON BThis was easy and convenient for what we needed. The rental process made our move stress-free. Terry was extremely lovely and most helpful through the process
Stacey TNothing Was a pleasure to do business with this location, we would highly recommend them they picked up the ball when another location failed miserably
james wAlways a pleasure doing business with Letendre's! They always have equipment available, convenient location and easy to work with.
kim wVery nice woman called me and gave me extra time to drop off!
Brent LEverything was ready and good to go.
Robert PTruck smelled like cow crap. Had what I hope was mud all over the floor walls and windows in the back.
Paul HAlways friendly and professional, great place.
David PThey are the best around! always a pleasure to work with! Appleblossoms Flowers gift & More
appleblossom fKeep doing what your doing, amazing customer service!
Jamie Lsuch nice people!!
Mechelle SThe ap on my phone would not work when I went to return truck but called customer service to let them know They said site would manually do return next day when open
michelle mTerry and her husband plus run a true mom and pop business there. It was probably the best rental experience I've had. Thank you to them both plus George !!
ELIZABETH CGreat customer service, friendly and accommodating.
Melissa MVery friendly. Nice people. Quick and convenient
Jonathan SThe vehicle was clean, but not well maintained; there is something wrong with the alignment, or there's something wrong with the tires. (You should change your survey and should not ask compound questions like that.) The people who run the location in Spencer are very nice and very helpful. A breath of fresh air. Your company's return procedure is ridiculously time consuming. Finally, the amount you charge per mile is absurd. $500 just to drive up to Southern New Hampshire and back? Ridiculous.
Terence MEverything was perfect. Thanks for Great Service
Marc KInterior of vehicle was dirty especially the middle console and dash was dusty. This location is usually good and vehicles are mostly clean so I believe that this was an 1 of 10 experience because every other time I rented from there, vehicles were in great shape and clean.
Jonathan SI don't see any improvement possible ! They are awesome people to do business with !!
Kevin GI was very pleased with every aspect of service at Letendres'. They were able to accommodate our move which required rental of a large truck for three days. Great service!
paul mYOUR APP, WEBSITE, AND CHECK IN PROCESS ARE MISERABLE.
Gabrielle BMy storage space rental at Letendre's surpassed my expectations in every way. The staff went out of their way to be helpful. Thank you for a great experience!
bridgette b | Overall ExperienceLetendres Supply is excellent to work with for both storage and UHaul rental. Really appreciate their support during my recent move. Thankk you!
Steven T | Overall ExperienceWonderful experience with this facility!
John K | Overall ExperienceThe facility is climate controlled and very secure. The staff are are extremely friendly and I would not not hesitate to recomment Letendre's to anyone looking for a storage facility in central MA.
PAUL B | Overall ExperienceGreat people. So helpful. Made the process quick and easy. Very easy to unload the truck to bring everything in. Definitely recommend this facility.
Heather G | ReservationThe owners were very nice people and helpful. But it is very old the building and it smells. Not their fault. We were lucky to get that, there was nothing available in any area around us to rent.
SHARON K | Overall ExperienceLady was rude. Cancelled storage unit before moving in.
Joshua L | ReservationLocation is a dump! stuff and old furniture all over hard to access units safely loading dock should be cleared out for safe move in, but owners are very friendly considerate.
Privacy R | First ImpressionsCustomer service at the facility is excellent! Storage conditions are musty and difficult to load/unload
Privacy R | First ImpressionsNeeded truck extra day, but trucked had been reserved, gave us tight schedule to unload. Lady offered to meet early, but truck shouldn`t have rented before returned.
Privacy R | First ImpressionsThe facility is clean, well maintained, and offers atmosphere control. The staff is helpful and friendly.
PAUL B | First Impressions