Very smooth pickup and drop off. Employee was very helpful.
Krystal L
Customer Reviews for Letendres Supply LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Excellent!
SMDWOODS AI'm not sure there's anything to improve. Customer service was perfect and it was nice chatting with the gentleman behind the counter. Will definitely come to this location again.
Angel AEverything was A+ in my book. Amazing people run that location and are willing to help you unload your U-Haul.
David SI can never get the app to work for me when picking up the vehicle. It says it can't find the location, yet all the other apps I have find me without issue. I have to use the website to check out. The app also has communication issues when returning the vehicle but eventually goes through. The location and availability are fantastic, but your app bottle necks everything.
Richard HPlace is by the road so easy to spot. my only concern was I live in Worcester and had to drive all the way to Spencer. That being said, I am sure those around the area will be very happy its close by on the main street
Michael QOverall great experience!
Lisa LBueno
Joseph VLonger hours on Saturday
Bronwyn CThe folks were incredibly nice and helpful. Very happy overall with my experience
brian CUhaul computer system is no good especially on a busy sat moring
MELISSA GThe couple that run Letendres uhaul are so helpful, friendly and knowledgeable- it's a great experience every time we use them for uhaul rental. Highly recommend!
Wayne MThe truck was dirty in the cab and in the back and they took out $44 which should have only taken out $20 for gas
John MEverything went well Thank you
shaun rThe app needs a little updating. When I went to pick up the truck, the app couldn't find my location. I was forced to use the website, which defeats the purpose of having an app. In addition, while using the app to return the truck, every time I turned the phone from landscape to portrait, the process would reset. This made taking good pictures of the vehicle difficult. Otherwise, the app and website made things easy.
RICHARD H?
john jJust continue doing what you have been doing.
John WThey are extremely helpful, kind, engaging. They make the process easy
HUDSON BThis was easy and convenient for what we needed. The rental process made our move stress-free. Terry was extremely lovely and most helpful through the process
Stacey TNothing Was a pleasure to do business with this location, we would highly recommend them they picked up the ball when another location failed miserably
james wAlways a pleasure doing business with Letendre's! They always have equipment available, convenient location and easy to work with.
kim wVery nice woman called me and gave me extra time to drop off!
Brent LEverything was ready and good to go.
Robert PTruck smelled like cow crap. Had what I hope was mud all over the floor walls and windows in the back.
Paul HAlways friendly and professional, great place.
David PThey are the best around! always a pleasure to work with! Appleblossoms Flowers gift & More
appleblossom fKeep doing what your doing, amazing customer service!
Jamie Lsuch nice people!!
Mechelle SThe ap on my phone would not work when I went to return truck but called customer service to let them know They said site would manually do return next day when open
michelle mTerry and her husband plus run a true mom and pop business there. It was probably the best rental experience I've had. Thank you to them both plus George !!
ELIZABETH CGreat customer service, friendly and accommodating.
Melissa MVery friendly. Nice people. Quick and convenient
Jonathan SThe vehicle was clean, but not well maintained; there is something wrong with the alignment, or there's something wrong with the tires. (You should change your survey and should not ask compound questions like that.) The people who run the location in Spencer are very nice and very helpful. A breath of fresh air. Your company's return procedure is ridiculously time consuming. Finally, the amount you charge per mile is absurd. $500 just to drive up to Southern New Hampshire and back? Ridiculous.
Terence MEverything was perfect. Thanks for Great Service
Marc KInterior of vehicle was dirty especially the middle console and dash was dusty. This location is usually good and vehicles are mostly clean so I believe that this was an 1 of 10 experience because every other time I rented from there, vehicles were in great shape and clean.
Jonathan SI don't see any improvement possible ! They are awesome people to do business with !!
Kevin GI was very pleased with every aspect of service at Letendres'. They were able to accommodate our move which required rental of a large truck for three days. Great service!
paul mYOUR APP, WEBSITE, AND CHECK IN PROCESS ARE MISERABLE.
Gabrielle BThe owner was amazing to deal with and very sweet. We had a few potential snags in our move and she did everything she could to help! Highly recommended!
Matthew KThe guys sent from Turbo movers were phenomenal. On the day I planned to move, my brother was in an accident at 2 am that day and hospitalized. My family went to be by his side. As usual, plans fall through with moving help. So I had no choice but to find help at 6 am that same day. I went to uhaul.com. Looked for a company to help me move that day. Turbo Movers sent me two guys to help that day. They went above and beyond support. We were able to get everything of mine moved into my place in less time than I booked them for. Thank you Uhaul and Turbo Movers for the support. Also, my brother is home now, recovering.
Breanna SThe woman at Letenders is rude and not customer friendly. We were charged for the dolly which we never used. We filled the gas tank yet it was only at 7/8 she won't refund us. Didn't inform us NOT to go past 7/8. The app gave us major trouble. It took an hour just to access the keys to pickup the truck. Overall horrible experience with U-Haul and this location.
Mark rKind and courteous.Very thorough on the process in which I have never done before and that was very appreciated. Thanks!!
chris hThe owners are very friendly and helpful will definitely rent from there again.
David PService was excellent... nothing needed!
john mFriendly service, great experience. I am a repeat customer, and will come back again for future rental needs.
MARY JEverything was met to my expectations and the people I rented from where very nice and understanding. I will do business with them again.
Daniel ODiscounts for repeat customers
JOEL HVery Friendly people my favor place to Rental when needed
Blanca RThe mobile return process is good and all but not when it's pouring rain and you have to take pics. My phone broke from getting too wet
Daniele GThe van was spotless and odor free. Thank you for that it makes a difference. Entire transaction from start to finish was EXCELLENT.
alison NThey are great! The vans are always kept up, clean and ready when they say they would be! Thank you guys! Appleblossoms
appleblossom fOwners were friendly and helpful. Will use them again.
john mIf you have a big truck gas up before going to return it's a small parking lot and gas station is on same side of the road and it's hard to turn around close by
Heather BMy storage space rental at Letendre's surpassed my expectations in every way. The staff went out of their way to be helpful. Thank you for a great experience!
bridgette b | Overall ExperienceAll was great, I have used Letendre in Spencer MA before, and couldn't be happier with location, and service! Best U-Haul location in Central MA!
Mia HThe independent storage facility owners were amazing and fantastic in Spencer MA and White river junction, VT. Went above and beyond and they deserve the most money from the uhaul services they provide. UHAUL itself as a company was terrible and could care less about my issues and I would never recommend UHAUL as a mover again. I'll never use UHAUL again because They never helped me and dumped all my issues onto the independent storage providers and blamed them for everything. I wasted so Much money on pointless issues.
Timothy MEverything was well organized and extremely helpful
John SAlways a pleasure doing business at this location.
William GLetendres Supply is excellent to work with for both storage and UHaul rental. Really appreciate their support during my recent move. Thankk you!
Steven T | Overall ExperienceWonderful experience with this facility!
John K | Overall ExperienceThe facility is climate controlled and very secure. The staff are are extremely friendly and I would not not hesitate to recomment Letendre's to anyone looking for a storage facility in central MA.
PAUL B | Overall ExperienceGreat people. So helpful. Made the process quick and easy. Very easy to unload the truck to bring everything in. Definitely recommend this facility.
Heather G | ReservationThe owners were very nice people and helpful. But it is very old the building and it smells. Not their fault. We were lucky to get that, there was nothing available in any area around us to rent.
SHARON K | Overall ExperienceLady was rude. Cancelled storage unit before moving in.
Joshua L | ReservationLocation is a dump! stuff and old furniture all over hard to access units safely loading dock should be cleared out for safe move in, but owners are very friendly considerate.
Privacy R | First ImpressionsCustomer service at the facility is excellent! Storage conditions are musty and difficult to load/unload
Privacy R | First ImpressionsNeeded truck extra day, but trucked had been reserved, gave us tight schedule to unload. Lady offered to meet early, but truck shouldn`t have rented before returned.
Privacy R | First ImpressionsThe facility is clean, well maintained, and offers atmosphere control. The staff is helpful and friendly.
PAUL B | First Impressions