Desk clerk told me to bring back the vehicle full. I put more gas in the vehicle than was used because the vehicle was not rented full. Would not work with me on resolving the discrepancy. Will not use these clowns again.WILL C.
Customer Reviews for Leonard Tire
(Distribuidor de U-Haul del vecindario)
Albuquerque, NM 87112
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 7:30 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- 5/21/2022: cerrado
- 5/28/2022: cerrado
- 5/30/2022: cerrado
- 6/4/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Katie H.
El cliente no dejó un comentario.KIM P.
El cliente no dejó un comentario.Kurt R.
Awesome people and very helpful and wish more were like them.william B.
Truck was fine, location was fine - except for they were closed. Be forewarned: if you end up picking up at a closed location you will be subjected to a process checking in that is arduous, time-consuming, and ultimately frustrating, and includes having to provide a personal facial photo, front photo and back scan of your drivers license, and not one but two phone references who will be contacted to vouch that you are who you say you are - because you might be a random person posing as someone who looks just like the person on the driver's license you provided trying to use her reservation, evidently). The check-out is not much better, involving numerous photos of the truck, the interior (to show you didn't trash it), the odometer (to prove you didn't lie about the mileage that you just manually entered), the fuel gauge (to prove you didn't lie about returning it full, which you just attested to), and a photo of where you parked it. Oh - and let's not forget location sharing from your phone to prove you left it where you were supposed to and not in an arroyo somewhere. The whole process was aggravating and took away valued time I could have been actually moving. My advice - make sure if you are renting from uhaul you are picking up from an open location.Catherine R D.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.Aaron W.
great service! thanks for everything!!Robert A.
No drop box. Had to call customer service twice then the regional manager just to drop off my keyAnthony H.
El cliente no dejó un comentario.Mary G.
Nothing. Person on top of it.Carolyn R.
El cliente no dejó un comentario.ROBERT W.
I kept having to re-input my information while doing everything online. It caused certain delays. Also, I scheduled the pick up for 1pm, but the request didn't get reviewed and approved until almost 2pm and I had to return the truck by 5pm so I only got it for 3 hours but paid for four. I think the clock should start once you get the keys. Everything else was great and convenient.Linda Z.
El cliente no dejó un comentario.Denise A.
El cliente no dejó un comentario.Jason J.
El cliente no dejó un comentario.Jack G.
El cliente no dejó un comentario.Therasa B.
El cliente no dejó un comentario.Maria H.
The truck's alignment is off - pulls hard to the right. I know it's a moving van, but the ride was really rough - like painful rough. Time to look at the shocks.Janet B.
El cliente no dejó un comentario.Mark W.
El cliente no dejó un comentario.PETE D.
I messed up a few things on my end but the 2 shops I went to were both really nice and patient with me. The truck was a bit dirty inside (food crumbs and dirt) and the minimum estimated milage for the deposit should not be so high (was told it was 50 miles but they did 20 for me, which was still twice what I needed).Jenifer R.
El cliente no dejó un comentario.Adriel O.
Just keep up the good work 😊Antonia G.
Very quick and easy drop offStephen S.
El cliente no dejó un comentario.Victor M D.
El cliente no dejó un comentario.WVENNER S.
El cliente no dejó un comentario.Christina M.
very professional!!william R.
El cliente no dejó un comentario.Ronald D.
Seemed like a side business and not as knowledgeable as other sites I've dealt withDouglas T.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Pamela S.
El cliente no dejó un comentario.Charles R.
Friendly, made the process so easy! Everything was explained to me and the process was a piece of cake!Thomas G.
El cliente no dejó un comentario.Eduardo B.
The check out process takes more time than necessary at the pick up location. The headshot and drivers license photos could have been allowed to be done prior to the location check in (but the website doesn't allow you to proceed until they ping you at the site). I understand it's probably to help prevent fraud, but someone can easily work around that if they don't intend to personally rent the vehicle themselves. Also, it would be helpful if UHaul mentioned a note that they would actually be calling the contact person â€œliveâ€ before the pick up was released. My family members didn't pick up since the call came through â€œPotential Spamâ€, and we had no idea live calls were happening. At least mention this beforehand, so one can give their contact person notice to actually pick up the phone. All in all, these processes made virtual pick up clunky and added an extra 30 mins (an inconvenience), when that was not necessary. Please consider these suggestions on your virtual pick up option. Gracias.David C.
The uhaul app is not user friendly, tried many times to go through prompts with litte to no response, it would take some of the photos I uploaded through, I ended up logging into the website to finish transactionJesse C.
Issues with the overhead door, and with a flat tire (inside dually on passenger side.)Benjamin A.
The windshield was cracked but I was assured that it was not a safety hazard.Clarence T.
Bad customer serviceSYLVIA O.
follow your own contract guide. I over filled your trucks! You should be paying me! the deal was .79 per mile for the last truck. you charged me .99 per mile. $19.95/day you charged me $59.85.Todd R.
El cliente no dejó un comentario.DILLON H.
Great serviceOSCAR L.
Windshield was very dirty: inside cab was grubby with what appeared to be ashes. Had to clean before our trip, which added to the stress level of getting ready to pack up the truck. The truck handled well.Catherine M.
El cliente no dejó un comentario.STEPHEN LLOYD S.
Very friendly and helpful. Would highly recommend this place!Kim D.
The checkout with phone should not almost take 30 min of time, making us feel rushed to get everything done we planned onChristina S.
El cliente no dejó un comentario.Abel A.
El cliente no dejó un comentario.Michael B.
Ron is great to deal with! I would absolutely recommend them, and not just for U-Haul, I send people to them all the time!Renee L.
Renting here was a pleasant experience. The van was ready and clean, and the personnel were helpful and speedy.Raymond C.
El cliente no dejó un comentario.Vicky G.
El cliente no dejó un comentario.Patricia C.
El cliente no dejó un comentario.Randy C.
The gentleman from Leonard Tire who assisted me with pick-up and return was so helpful, much appreciated! Great experience overall.Manuel M.
El cliente no dejó un comentario.Margaret D.
El cliente no dejó un comentario.Daryl H.
El cliente no dejó un comentario.DARRINRANDY K.
I didn't choose this location. The original place I choose messed up the order and someone at U-Haul processed my order and changed my location to Leonard Tire.Sean D.
El cliente no dejó un comentario.Adrian S.
El cliente no dejó un comentario.Joseph S.
Nothing, the service I received from the team at Leonard's was exceptional. More like a small town business rather than an inpersonal big city business. I would recommend them above a couple of locations I have dealt with.Suzanne S.
El cliente no dejó un comentario.Canaan C.
Everything eas fineLarry S.
El cliente no dejó un comentario.Melissa S.
Make sure that all the damage is marked on the vehicle. Not having all the damage marked made check in take a lot longer.Jason J.
El cliente no dejó un comentario.Roy H.
Trailer was still dusty/dirty and had to be swept outBobbea B.
The process was easy. I reserved a trailer, showed up at the arranged time, did the paper work, backed up my truck as guided. A technician hooked it up checked the lights and I was on my way. The trailer pulled fine, I got 18 MPG while towing, loaded, 2400 miles. Easy to drop off.Alexander S.
El cliente no dejó un comentario.Kevin A.
El cliente no dejó un comentario.Alton V.
El cliente no dejó un comentario.Candice B.
I did not like the fact that I had to pick up and drop off the truck online using my phone. Was a hassle.jennifer G.
El cliente no dejó un comentario.Candy H.
El cliente no dejó un comentario.HOWARD RIPLEY L.
Great experience! They made it easy for me to check in and out. Patient and polite. Definitely will be coming back to that location to rent again John G.
The person I dealt with at this location was not very friendly or helpful. I felt like I was bothering both during pickup and drop off. Unfortunately I was referred to this location by the UHaul Dealer at Indian School and Eubank because they no longer carry The 10 foot truck. I won't use this location in the future.Patricia H.
Trucks should be returned fullDaniel W.
El cliente no dejó un comentario.Carmen R.
El cliente no dejó un comentario.DANIEL S.
Inform the customer that you can only use a credit card. I also returned the rental a day early & I was not advised to go to uhaul. Com & check the rental in. Then I had to call the regional uhaul office to ensure that I was refunded the extra day charge after talking to three different uhaul representatives & the guy at Leonard tire. Crystal was the manager at the regional office & I can only wish that I spoke with her in the first place. She was pleasant & professional & it's because of her I will rent from uhaul in the future.Alexander P.
El cliente no dejó un comentario.Robin D.
El cliente no dejó un comentario.Joshua G.
El cliente no dejó un comentario.Henry W.
El cliente no dejó un comentario.Louie B.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Michael S.
Demanding mf's and not at all organized with schedulingMeese B.
El cliente no dejó un comentario.Jose T.
By far the best experience I have had with trailer rentals, very fast process and helpful staffCody C.
El cliente no dejó un comentario.Saied E.
The gentlemen at Leonard Tire were very polite and professional.Jeffrey F.
El cliente no dejó un comentario.Joni J.
El cliente no dejó un comentario.Christopher E.
El cliente no dejó un comentario.Ryan P.
The app failed on both pickup and delivery. It went through the entire process both times and failed to finish. It had me take several photos both times but when i went to finish it had a problem with the server. Luckily there was someone there at pickup. I returned the truck the same day at about 4:00pm and there was no one there to help. I called the numbers listed but they were useless. The people at the location were great but the app or server was useless.Albert T.