Customer Reviews for Lenas Groom & Board Resort LLC
(U-Haul Neighborhood Dealer)

385 reviews

146 W US Hwy 84   Fairfield, TX 75840
(West of Fairfield)

(254) 739-5813

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 739-5813

146 W US Hwy 84
Fairfield, TX 75840
(West of Fairfield)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LeciaMichelle Brooks 
Rating:
5.0

Customer did not leave a comment.

Jr Davis 
Rating:
5.0

Great customer service. Good people will rent from them again.

BRAD WARREN 
Rating:
5.0

Great customer service

Virginia Robinson 
Rating:
4.0

N/A

Marty Covey 
Rating:
5.0

Very satisfied

OMER MUIRHEID 
Rating:
5.0

Customer did not leave a comment.

Cheryl Shabazz 
Rating:
5.0

Customer did not leave a comment.

Daniel Tovar 
Rating:
5.0

Customer did not leave a comment.

Mark Modlin 
Rating:
3.0

Customer did not leave a comment.

Anibal Medina 
Rating:
3.0

Customer did not leave a comment.

Aaron Pryor 
Rating:
4.0

Customer did not leave a comment.

Sharon Jefferson 
Rating:
4.0

Apple Maps shows the location at the opposite end of town. Google maps showed it in the correct location. Not sure if anything can be done with that.

Weldon Matlock 
Rating:
5.0

Customer did not leave a comment.

rod mcgalliard 
Rating:
4.0

Customer did not leave a comment.

Brandi Burris 
Rating:
1.0

Tell them the miles you give them to drop off the equipment are not enough and that they will be charged 1 dollar for every extra mile they drive.

Wilmer Marquez 
Rating:
5.0

Super customer service and friendly staff.

BRAD WARREN 
Rating:
5.0

Nice and easy

LARRY KONECNY 
Rating:
5.0

Customer did not leave a comment.

Eric Jensen 
Rating:
1.0

The location was not accessible during hours with no communication on where to put the key. Manager in charge of it was very rude and inconsiderate of the fact that she should of explained it thoroughly what to do after the Uhaul is finished and needs to be parked. She made me feel very inferior and I did not appreciate it. Poor customer service. The actual truck was clean and well put together, along with being easy to maintain.

Ashley Ferrell 
Rating:
5.0

Customer did not leave a comment.

Jerome Mims 
Rating:
5.0

Customer did not leave a comment.

Wesley Rhodes 
Rating:
5.0

Thanks

Timothy Freeman 
Rating:
3.0

Be more professional

James Hillman 
Rating:
5.0

At this particular location, there is nothing to improve. It was a perfect experience!

Glynnis Severance 
Rating:
4.0

Customer did not leave a comment.

Shonna Hopkins 
Rating:
2.0

Customer did not leave a comment.

Denise McNeil 
Rating:
5.0

Customer did not leave a comment.

SASHA GRIBNITZ 
Rating:
4.0

I had to drive an extra 40 miles to turn the truck in otherwise pay an extra $50+ which made no sense. This is not on the Fairfield facility but on UHaul itself. There is a return 10 miles away from my house but wound up traveling an extra 80+ miles in lieu of paying the extra fees

Susan Jones 
Rating:
4.0

Customer did not leave a comment.

LEE MONTEZ 
Rating:
5.0

Excellent facility

STEVEN ADMIRE 
Rating:
5.0

Customer did not leave a comment.

Edward Daniels 
Rating:
3.0

Put a jack on trailers when I got to my destination nobody could help me dolly down trailer. Called 3 times and nobody picked up or offered to come help. Found a piece of pipe on ground to help me dolly the unit off my vehicle.

Ivan Snell 
Rating:
5.0

Customer did not leave a comment.

Rebecca Gonzales 
Rating:
3.0

Gates are locked and can’t return rental after hours

Richard Waters 
Rating:
5.0

Customer did not leave a comment.

Steve McMahon 
Rating:
5.0

The Fairfield UHaul on Highway 84 is the best. They are friendly professional and go out of their way to accommodate their customers.

STEPHANIE THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Tiffany bonner 
Rating:
5.0

They're always great at this location! I called ahead and they met me at drop off and unhooked, checked equipment, and I was on my way!

Brandie Alvarez 
Rating:
1.0

Customer did not leave a comment.

laura medina 
Rating:
5.0

Customer did not leave a comment.

Lisa A Tynes 
Rating:
5.0

Customer did not leave a comment.

James Amos 
Rating:
5.0

Everyone was great and professional.

Robert Marcum 
Rating:
4.0

I rented the car dolly and the ratchet strap needed wd40 sprayed on it just to get it were it would ratchet. Im a truck driver so i see that all the time and was used to doing that from time to time. But other renters might not know what to do. Or mightt not have acess to lubricant. Other than that very minor thing everything went smooth.

John Johnson 
Rating:
1.0

When I had a problem about being over charged the lady on the phone argued with me telling at me and hung up on my refused to answer the phone called on a different phone she answered once when she realized it was us on the phone she would refuse to answer the phone she did not talk to us like a worker should to a customer

Alexi Daw 
Rating:
3.0

Customer did not leave a comment.

Martha Hendon 
Rating:
4.0

Make sure your trucks are working and don't have holes in the gas tank when people go to rent the truck

justin ballard 
Rating:
5.0

Customer did not leave a comment.

barbara Lawrence 
Rating:
5.0

Customer did not leave a comment.

Joe Montez 
Rating:
5.0

Customer did not leave a comment.

Beverly Wilbur 
Rating:
3.0

Customer did not leave a comment.

SCOTT KENT 
Rating:
4.0

Customer did not leave a comment.

Cody Mayse 
Rating:
5.0

People were friendly

DANIEL JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Tom Dooley 
Rating:
5.0

Lena was the Best! She was so friendly and very helpful. I had a breakdown the night before with a car I had just purchased near Houston. I tried to call Enterprise Rent a Car and believe it or not they didn’t have a car I could drive back home to Illinois. I will never rent from Enterprise again! However not only did Lena have a truck to drive back, she had one of her employees deliver the truck to me at the hotel. He was very nice as well and I would recommend Lena to anyone.

Dominic V Caputo 
Rating:
4.0

Customer did not leave a comment.

Evan Byers 
Rating:
5.0

Great customer service! I was in and out in under 15 mins on both the check in and drop off! They made my move easier!

kamela arnold 
Rating:
5.0

Our car broke down and we were stranded in Fairfield, TX on Christmas eve. Even though the office was closed, Lena rented us a pickup so we could get home to Houston for Christmas. Lena is a hero.

JEFFREY KEATON 
Rating:
5.0

quick, convenient and NOT ONE BLOODY PROBLEM! thanks a million!

randy unger 
Rating:
3.0

The location was very difficult to find. GPS sent us to the opposite side of town,. Counter help was kind of rude but very helpful.

Kathryn Burcham 
Rating:
5.0

Customer did not leave a comment.

Ruth Heide 
Rating:
4.0

Please make sure your trucks have today's updated equipment. IE: cruise, blue tooth,

Jeff Jagow 
Rating:
5.0

All aspects were quick, efficient, and friendly.

dorothy bankhead 
Rating:
5.0

Stop selling my email address to spammers you assholes. Thank you.

Randolph Shepherd 
Rating:
5.0

Trying to rent a cargo van our if Corsicana was a disaster and the reservation in Ennis for the van was a disaster because the person who rented it previously decided to keep it longer. Get a cargo van in Fairfield Texas.

STEPHANIE THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Randolph Shepherd 
Rating:
5.0

Customer did not leave a comment.

Julie Wilson 
Rating:
5.0

Customer did not leave a comment.

Michael Kaitschuck 
Rating:
1.0

After-hours Truck return was horrible. Uhaul website would not acknowledge return location. Could not get through on the telehone. Chat option was used twice. I received no assistance either time.

Monika Howard 
Rating:
5.0

Nice people and knowledgeable about what they were doing.

BONNETTI GRIFFIN 
Rating:
5.0

Love this place. We drive from tehuacana because of the people

M John Iglesias 
Rating:
5.0

Lena’s always does excellent. Used several times!

MICHAEL GARGIS 
Rating:
4.0

Customer did not leave a comment.

STEPHEN TAVARES 
Rating:
5.0

Customer did not leave a comment.

Stephanie admire 
Rating:
5.0

Customer did not leave a comment.

meagan Coleman 
Rating:
5.0

Customer did not leave a comment.

Darla MatthewsCarroll 
Rating:
4.0

Customer did not leave a comment.

Ross McGarva 
Rating:
5.0

The 6 by 12 trailer had a fender brace hanging loose it easily detached and I put it inside the trailer and I video taped everything for documentation. This is no reflection on this company they were great

James Hankins 
Rating:
2.0

We had to wait behind a line of customers at the dog kennel and it put us behind schedule. The tire was low and we had a terrible time trying to add air and fix-a-flat to try to make it the rest of our trip.

Mike Hernandez 
Rating:
5.0

Customer did not leave a comment.

Beatriz Bowie 
Rating:
5.0

Customer did not leave a comment.

tammy Sessions 
Rating:
4.0

Customer did not leave a comment.

Debbie Denton 
Rating:
5.0

Customer did not leave a comment.

Jim Degenhart 
Rating:
5.0

Customer did not leave a comment.

Jennifer Williams 
Rating:
5.0

Thenstaff was friendly and helpful. 5 Stars!!

Jim Scott 
Rating:
5.0

They are perfectly ran uhaul place. Loved our experiences thank you. We will be using this location for as long as we live by it.

Julia Wayne 
Rating:
3.0

Customer did not leave a comment.

Sid Stroud 
Rating:
3.0

Customer did not leave a comment.

Nichole Wilson 
Rating:
5.0

Customer did not leave a comment.

ashley anderson 
Rating:
5.0

Customer did not leave a comment.

Kathy Stutts 
Rating:
5.0

Early return was not confirmed on the following business day to secure transfer and closure.

Linda Ferris 
Rating:
5.0

Customer did not leave a comment.

Nancy Percey 
Rating:
5.0

Excellent local service

Stephen White 
Rating:
5.0

Customer did not leave a comment.

Stephen White 
Rating:
1.0

The address you have on file for this location is a vacant lot in the middle of nowhere. When I called to find out they said they have been trying to get it changed in the uhaul system with no success. Please help them put the correct address in your system so other people don't end up in the middle of no where like I did.

Brad Parmenter 
Rating:
5.0

Customer did not leave a comment.

Bill Smith 
Rating:
5.0

Customer did not leave a comment.

DAVID TARRANT 
Rating:
5.0

Was supposed to pick up from other place but they never showed up and lenas helped us out. The other place was horrible but lenas saved the day.

Susan Keller 
Rating:
5.0

All was good

William Smoth 
Rating:
5.0

Customer did not leave a comment.

Jesika Jones 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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