Customer Reviews for Lauderdale Auto Repair & Detailing LLC
(U-Haul Neighborhood Dealer)

130 reviews

3257 George St Ste B   La Crosse, WI 54603

(608) 783-1967

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(608) 783-1967

3257 George St Ste B
La Crosse, WI 54603

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Nothing on this end, keep up the great service.

Brian Turner 
Rating:
5.0

Customer did not leave a comment.

ADELINE WOODARD 
Rating:
5.0

Very nice and helpful too. Super impressed by the kindness and professionalism.

Lynnette Iverson 
Rating:
5.0

Customer did not leave a comment.

Gary Klepitsch 
Rating:
4.0

Customer did not leave a comment.

kristie Sands 
Rating:
5.0

Will definitely rent equipment here again!

REX MC 
Rating:
3.0

Customer did not leave a comment.

Lavonne Frost 
Rating:
5.0

Everything went great! The gentleman was very helpful.

larry ion 
Rating:
3.0

I dropped off after hours. Not a great location as it is on a hill

Lori Haug 
Rating:
4.0

Customer did not leave a comment.

Shari Leeman 
Rating:
5.0

Customer did not leave a comment.

Robert Lukoski 
Rating:
4.0

Customer did not leave a comment.

TANYA BRENNER 
Rating:
5.0

Easy drop off

Wade Flisram 
Rating:
5.0

Quick and painless drop off for us! Thanks!

kristen broman 
Rating:
3.0

Customer did not leave a comment.

Lance Young 
Rating:
3.0

Customer did not leave a comment.

sang yang 
Rating:
5.0

Customer did not leave a comment.

Kent Buehler 
Rating:
5.0

Everything went smoothly. Staff very friendly/helpful.

Darci OBrien 
Rating:
5.0

Customer did not leave a comment.

Bradley Heinrich 
Rating:
5.0

Customer did not leave a comment.

Robert Kulas 
Rating:
5.0

Customer did not leave a comment.

ARTHUR FIIET 
Rating:
4.0

Great customer service on both ends

Trygve Nelson 
Rating:
1.0

It was a sunday and the first time I picked up a truck with no staff on site. So I had to use an app to follow the instructions to pick up the truck. I couldn't get internet service so I had to walk across the street to the restaurant and log on to their service. Luckily one of the staff members showed up at the site even though he wasn't scheduled and he processed me 45 minutes later into my truck. The staff person was great, the location I'm sure works for lots of other movers.

Danna Hering 
Rating:
5.0

Customer did not leave a comment.

Dawn Holte 
Rating:
1.0

Customer did not leave a comment.

Chris Heiderscheit 
Rating:
5.0

Customer did not leave a comment.

James Dubczak 
Rating:
1.0

The guy hooked up tow dolly with emergency brake on. He also told me the turn signals were backward and that it was the wiring on my plug in on my RV that was wrong. I told him that they were correct on my trailer and a previous dolly we rented but he said it couldn't possibly be the dolly. IT WAS! I thought the dolly didn't look right but I figured he knew what he was doing and maybe had to switch the lever after hooking it up. I was halfway down the highway when I knew there was something wrong. Then we had to call customer service and she sent a towing company with a replacement. (Side note, the lights worked fine on new dolly). Needless to say it put us several hours behind schedule. This man should not be renting equipment if he has no clue what he's doing. Someone could get hurt. Thankfully I figured out what was wrong, of course it was fairly obvious. The customer service woman was excellent however.

Fred Lee 
Rating:
5.0

Location is small and easy to miss. It is an auto repair garage and detailing location so it’s just not fancy. Personnel was really helpful and friendly.

kelly anderson 
Rating:
5.0

Customer did not leave a comment.

Reid Richards 
Rating:
5.0

Customer did not leave a comment.

Russell Lachman 
Rating:
5.0

Continue to have requested equipment ready to go when customer arrives.

Shirley Snell 
Rating:
3.0

Customer did not leave a comment.

Myron Funk 
Rating:
5.0

Customer did not leave a comment.

efrain cancel 
Rating:
5.0

Customer did not leave a comment.

efrain cancel 
Rating:
5.0

Customer did not leave a comment.

Isaac Vedder 
Rating:
5.0

Thanks for going the extra mile!

Ashley Heier 
Rating:
5.0

Customer did not leave a comment.

Darrin Lovejoy 
Rating:
5.0

Customer did not leave a comment.

merri beth nord 
Rating:
4.0

Customer did not leave a comment.

Thomas Starling 
Rating:
5.0

Customer did not leave a comment.

Randall Boggis 
Rating:
5.0

Prompt, friendly service - easy to deal with.

Mike Hoeft 
Rating:
5.0

Customer did not leave a comment.

Michael Welch 
Rating:
5.0

Customer did not leave a comment.

Lisa Brunson 
Rating:
5.0

Customer did not leave a comment.

GRACE STAGMAN 
Rating:
5.0

Customer did not leave a comment.

TROY NELSON 
Rating:
5.0

Nothing, the person who helped me was great.

Nathan Huss 
Rating:
3.0

Closing store hour was 5pm and no one was there. I did call in advance and was told he won't make it on time.

CARMEN PIZARRO RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

Kimberly Jacques 
Rating:
5.0

Nothing

Doug Kuenn 
Rating:
5.0

Customer did not leave a comment.

Doug Kuenn 
Rating:
5.0

paperwork stated that I was dropping of truck in Madison Wi. due to a mix up on U-Haul part. Lauderdale Auto Repair tried to fix this issue, Had issues dropping truck off.

MICHAEL BERANEK 
Rating:
5.0

No issues. Check-in went smooth. They helped with hooking up the trailer; very friendly. Definitely recommend.

TariAnn Thompson 
Rating:
4.0

Customer did not leave a comment.

Sarah Heil 
Rating:
5.0

Customer did not leave a comment.

Hsing Hsueh 
Rating:
4.0

Customer did not leave a comment.

Mike Weeden 
Rating:
5.0

Was mostly clean but not 100%. I wasn't bothered except I just did n't want to be charged for someone else's mess so I cleaned up that mess too when I was cleaning mine.

Alexander Saucedo 
Rating:
1.0

Doesn't make sense to have the truck in this location that is closed on Saturday when there is another location a mile away. I signed up to pick up the truck at 7am. The online information said 10am and I couldn't change it. I arrived at 7am and couldn't complete the online stuff, so I was on hold for about 25 minutes. If people are on hold for that long, you should get more help. When I originally reserved the truck, I signed up for a drop off location. When I did the online pickup, I was asked again where I wanted to drop it off, but I couldn't remember where I originally chose, so I picked I don't care, or something like that. I didn't have time to look at the map again and decide where the closest drop off was. I ended up driving about a half hour out of my way to drop off the truck. Your system leaves a lot to be desired.

Troy Birdsong 
Rating:
5.0

Nothing, picking up the trailer was super easy and the mechanic was very helpful. Dropping the trailer was again super easy and the mechanic that checked me in was very helpful. Fantastic experience on both ends.

Dewey Coerper 
Rating:
5.0

Customer did not leave a comment.

MARK KUJATH 
Rating:
5.0

Quick and easy helpful and friendly

Sonya Olevson 
Rating:
2.0

Customer did not leave a comment.

Alex Bauert 
Rating:
3.0

Customer did not leave a comment.

Kathryn Naig 
Rating:
5.0

Customer did not leave a comment.

William Bieneman 
Rating:
5.0

Customer did not leave a comment.

jay kundinger 
Rating:
5.0

Customer did not leave a comment.

Quenten Fisher 
Rating:
3.0

Proprietor was not set up for good customer service but had obviously taken good care of the equipment. We had a negative experience with the main U-Haul location in La Crosse Wisconsin.

Paul Kuck 
Rating:
4.0

Everything worked well except all of your U-hauls should have cruise control. I can't tell you how many times my legs felt numb from driving over 2800 miles without cruise.

Roger Lee 
Rating:
5.0

Customer did not leave a comment.

janet frank 
Rating:
5.0

It was a quick checkout experience. Tires on trailer were my main concern since I was pulling it 1400 miles. They looked like newer tires.

Gary Mundinger 
Rating:
5.0

Smooth as silk

FRANK COLLAS 
Rating:
5.0

Not much.

Debra Erickson 
Rating:
5.0

Customer did not leave a comment.

Duane Roller 
Rating:
5.0

Customer did not leave a comment.

janet frank 
Rating:
3.0

Customer did not leave a comment.

Eric Kunick 
Rating:
5.0

Customer did not leave a comment.

Kent Buehler 
Rating:
5.0

None

Aaron Karo 
Rating:
1.0

I was not aware that he drop off time was 9 am. Brought the hail back. Elite the next couple was to rent it at 1025 and was charged an extra day.

Chaudette Miller 
Rating:
5.0

Cruise control on the 15 rental vehicles would be great.

David Wise 
Rating:
4.0

Customer did not leave a comment.

Timothy George 
Rating:
5.0

Customer did not leave a comment.

Stacy Blackert 
Rating:
5.0

Customer did not leave a comment.

david starrett 
Rating:
4.0

Customer did not leave a comment.

Steven Mais 
Rating:
5.0

Customer did not leave a comment.

David or Sharyn Amundson 
Rating:
5.0

Customer did not leave a comment.

James Wittenberg 
Rating:
3.0

Was told to drop off at Rose street location. Got there and had to take truck to the auto location. An inconvenience!!

John Dougherty 
Rating:
5.0

Kind person who answered the phone.

James Parrow 
Rating:
5.0

I can't think of anything. I was happy the George Street site in Lacrosse WI asked what I was transporting--I figured the wrong size! Don Stein

Donald Stein 
Rating:
4.0

Parking. There was no equipment return parking spot. I had to go ask where to park. Besides this, good service.

Vieng Xiong 
Rating:
5.0

Explain parking. I had up go ask where to park because there was no equipment return parking spot.

Vieng Xiong 
Rating:
4.0

Customer did not leave a comment.

Karen Scheevel 
Rating:
4.0

My son dropped off the trailer. When I called Monday morning to confirm drop off, the had it all checked in. No problems on that end.

Judy Myer 
Rating:
5.0

Gary was very courteous and helpful checking out. He runs an excellent service.

Will Faulkner 
Rating:
4.0

Customer did not leave a comment.

Jim Cross 
Rating:
5.0

Very satisfied. No further comments or recommendations.

Glenn Moser 
Rating:
5.0

Customer did not leave a comment.

roy blashaski 
Rating:
3.0

Customer did not leave a comment.

al martindale 
Rating:
3.0

Customer did not leave a comment.

John Dale 
Rating:
3.0

At this point I would have a hard time recommending UHaul. Your system was awful. I booked a truck for $255. When I changed the pick up time 2 days later the price changed to $559! Chevonne with customer service fixed it finally so thanks to her!! Then next day When it was picked up they entered the drop location which then changed the price back to $559. Rita at customer service then had to have the difference credited back to our account which was a few days. She was also a big help!! So thanks to her, but this process and all the calls and stress of this was unacceptable and ridiculous. Our dons friend who was moving with UHaul 2 days later had the exact same issues. It’s starting to seem like a bait and switch! People are stuck because they have the move logistics all lined up so it seems you have them in a tight spot and some people probably just pay it and move. Your two customer service ladies helped a lot and we did get our refund but should not be that difficult of a procedure

Ann Stoeklen 
Rating:
3.0

Truck was dirty in the cab, needed cleaned out. Back was not swept out and was very dusty.

Evan Lampshire 
Rating:
5.0

Everything was set out and ready for me to hook up to, thanks!

Donald Hanson 
No reviews have been submitted for this location.

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