Customer Reviews for Laredo Country Store
(U-Haul Neighborhood Dealer)

221 reviews

3911 Jaime Zapata Memorial Hwy   Laredo, TX 78043

(956) 242-4135

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: 11 am–3 pm

Services at this Location:

Contact Us

(956) 242-4135

3911 Jaime Zapata Memorial Hwy
Laredo, TX 78043

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: 11 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great.

Erika Castillo 
Rating:
5.0

Great service!

Ricardo Arriaga 
Rating:
5.0

Customer did not leave a comment.

Israel Cancel 
Rating:
5.0

Customer did not leave a comment.

Rosalinda Ortiz 
Rating:
4.0

Customer did not leave a comment.

Joel Arocho 
Rating:
5.0

Customer did not leave a comment.

Gerardo Gaytan 
Rating:
4.0

The rental was great. The only issue I had was that when I showed up to pick up my rental the employee at the Country Store in charge of Uhaul had not been scheduled to work that day. The Country Store employee did a great job in figuring out the computer system so that I could take my rental.

Juan avina 
Rating:
5.0

Customer did not leave a comment.

Maria Balderas 
Rating:
5.0

Customer did not leave a comment.

Jose Medellin 
Rating:
4.0

Customer did not leave a comment.

Mark Eliasen 
Rating:
5.0

Dedicated u-haul station with advertising would help this store/location stand out and possibly increase sales. U-haul could also supply staff with funds to embroider uniform sleeves with U-Haul logo.

Jose Ramos 
Rating:
5.0

Customer did not leave a comment.

cathy garza 
Rating:
5.0

Customer did not leave a comment.

Eduardo Jimenez 
Rating:
5.0

Great service on pickup and drop off!

Robert McManus 
Rating:
5.0

Customer did not leave a comment.

Chriselda Vela 
Rating:
3.0

Have moving essentials available

vensanna lopez 
Rating:
5.0

Customer did not leave a comment.

sherrill winter 
Rating:
4.0

Customer did not leave a comment.

Janet Perez 
Rating:
1.0

I was unduly charged for additional days which I did not take.

Emilio Hinojosa 
Rating:
3.0

Customer did not leave a comment.

Steven Clarke 
Rating:
5.0

Really good customer service BUT they need cleaner U-Hauls , and make more trucks available in good condition

kathyleen Valdez 
Rating:
5.0

The guys over at Laredo Country Store are awesome. The process goes smooth and easy. I’ve rented several times at this location and it’s the best in Laredo.

Josejuanluis Ruiz 
Rating:
5.0

Customer did not leave a comment.

Dominik Ledesma 
Rating:
5.0

Customer did not leave a comment.

Jose Rodriguez 
Rating:
5.0

Nothing, Great service

Elizabeth Adams 
Rating:
5.0

Customer did not leave a comment.

Marco Bernal 
Rating:
5.0

Friendly staff Excellent service

Benito Guerra 
Rating:
5.0

Customer did not leave a comment.

Marisol Salgado 
Rating:
3.0

Customer did not leave a comment.

Richard Sandoval 
Rating:
5.0

Customer did not leave a comment.

Jose Garcia 
Rating:
5.0

Customer did not leave a comment.

Jose Garcia 
Rating:
5.0

Nothing

Angel Garcia 
Rating:
5.0

Great service and very reasonable price for rental, will definitely recommend!

abiel gutierrez 
Rating:
5.0

Very satisfied

GINA ORTIZ 
Rating:
5.0

Customer did not leave a comment.

daniel sanchez 
Rating:
3.0

Customer did not leave a comment.

Santos Pecina 
Rating:
4.0

Customer did not leave a comment.

Ricardo Hinojosa 
Rating:
5.0

Thank you for Service everything work Excellent .

Luis Martinez 
Rating:
5.0

Customer did not leave a comment.

Miguel Illescas 
Rating:
5.0

Good services

Eliud Rodriguez 
Rating:
5.0

Nothing. Everything is great

Armando Contreras 
Rating:
5.0

Employee very helpful and prompt service.

MARTHA THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Fernando Rios 
Rating:
5.0

Everything was fine at this location.

Maria Eugenia Gutierrez 
Rating:
4.0

Customer did not leave a comment.

Michael Palacios 
Rating:
5.0

Customer did not leave a comment.

juan mendoza 
Rating:
5.0

Everything was excellent! The young men at this location made it a very easy process getting the trailer as well as dropping it off.

Perla Limon 
Rating:
5.0

Customer did not leave a comment.

Eric Flores 
Rating:
5.0

Customer did not leave a comment.

Robert Sanchez 
Rating:
5.0

Customer did not leave a comment.

Clinton Harmon 
Rating:
5.0

Both reps were courteous and very friendly that to me is money!! Thank you Kevin

Felipe G Granada 
Rating:
3.0

They did have the equipment ready an on time, however the equipment was defective.

Javier Gonzalez 
Rating:
1.0

First of all the guy checking out was completely rude and i understand customer service in Laredo isn't the best but this guy took it to a different level. When i asked about a discrepancy on the contract he basically told me it is what it is. I'm glad i left Laredo and all its rudeness in my rear view mirror.

MIGUEL JUAREZ 
Rating:
5.0

Customer did not leave a comment.

Humberto Zepeda 
Rating:
4.0

email said to pick up at one place but it was another place for pick up

RAMON QUINTANILLA 
Rating:
3.0

Time to pick up the unit was excessive, specially since I had already made a reservation and everything was (apparently) ready. I took them 30+ minutes to log into the system, access several screens, do a contract, etc.

Adrian Flores 
Rating:
2.0

More than the location, U-haul itself failed to check the condition of their equipment. Lesson for renters is to verify the trailer/rental equipment the day before. They are supposed to give me a trailer with a busted wheel (tread tires came off already). The location should have retired that one for the area manager to fix it and not place it on circulation until certified safe. Furthermore, when I went there last 08.21.21, the young attendants are not even trying to resolve the issue. I even saw them snickering and laughing at me from a far away. They seemed not trained for these transactions. The next day (08.22.21), was better. A different personnel was able to have patience and know how to assist me. But the "glitch" from U-haul reservation system is making the wait like almost an hour.

EU Bryan 
Rating:
1.0

Uhaul did not have the size trailer I ordered and paid for in Larado. And I was not able to contact Uhaul phone rang busy from 4:30to 9:00 on pick day. Next day had to rent a truck and pay my movers overnight stay. This cost me about $1400.00 more than my original price. I am 70 years old and this was the worst CUSTOMER SERVICE in my life. Uhaul failed terribly no call or email before pick up and no way to contact Uhaul when I needed to. I will again never contact you or recommend you

RONALD JASPER 
Rating:
5.0

Customer did not leave a comment.

eleazar ruiz 
Rating:
5.0

Customer did not leave a comment.

Jorge Cisneros 
Rating:
4.0

Customer did not leave a comment.

Angelica Bustamante 
Rating:
4.0

Customer did not leave a comment.

ANGELICA BUSTAMANTE 
Rating:
5.0

When picking up unit I was advised my time arrival time affects my return time I picked up unit at 9 but didn’t start loading stuff at 12 if I was told about the time frame I would of chosen a different time this made me get a late fee

Oscar Baez 
Rating:
5.0

Customer did not leave a comment.

Carlos Cortez 
Rating:
3.0

Customer did not leave a comment.

RUBEN CAMPOS 
Rating:
5.0

Customer did not leave a comment.

Evelyn Flores 
Rating:
5.0

Customer did not leave a comment.

Evelyn Flores 
Rating:
1.0

I did not make this reservation.

Michael Goyette 
Rating:
5.0

I didn't have the pleasure to meet someone, I dropped the Uhaul after hours.

AARON PEREZ 
Rating:
5.0

Great staff

Andres Perez 
Rating:
3.0

Location could not fill request for dollies or blankets. Did not call and notify me of missing items.

Connie Maples 
Rating:
5.0

Customer did not leave a comment.

Ken Hung 
Rating:
3.0

Sales person was unaware of my original contract for 26' truck. Said I must have hit the wrong button online and ordered a 20' truck. I checked the order receipt when I got home and I did order a 26' truck. Did not have the dollies and blankets I ordered. Did not offer to find them in town for me. But worst of all, did not warn me ahead of time, in the call made to confirm that I was picking up the truck, that my order could not be filled as I placed it. I had to find the dollies, myself, and drive a couple miles to get them. After arranging movers, I could not change my dates. So what should have been one move 1000 miles ended up taking 2 moves. Real bummer! So far, Uhaul has not stepped up to address any of my complaints, even after filing a phone and an email explanation of the problems they caused. (and being told that someone would reach out to me within 48 hours.)

Connie Maples 
Rating:
3.0

All went as planed no problems, nice people

Don fixsen 
Rating:
5.0

Customer did not leave a comment.

ANDREW MITCHELL 
Rating:
5.0

Customer did not leave a comment.

Robert Rodriguez 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN SCHWAM 
Rating:
5.0

Nothing at all, pickup was a breeze

James Napp 
Rating:
5.0

Fast and friendly service

Jesus Garcia 
Rating:
5.0

I think customer service was excellent no need to make any changes

DIANA NIETO 
Rating:
5.0

Everything good, thks

Dario Ramos 
Rating:
5.0

Excellent services!👍

OLGA DELGADO 
Rating:
5.0

Everything it's okay

REYMUNDO GARZA 
Rating:
5.0

Customer did not leave a comment.

Juan Sanchez 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN CUELLAR 
Rating:
5.0

Customer did not leave a comment.

Roberto Vazquez 
Rating:
5.0

That the location have the equipment. In the first location did not have the equipment, I have to call for assistance to uhaul to get me another location with the equipment. I loss time

OSVALDO FERNANDEZ REYES 
Rating:
4.0

Customer did not leave a comment.

Eliseo Vela 
Rating:
4.0

Customer did not leave a comment.

Joel Morley 
Rating:
5.0

Customer did not leave a comment.

Claudia Vargas 
Rating:
4.0

The person in that location, never explained to me how to open the back over head door and ramp, also inside cab, the steering wheel was very sticky with caffe or soda stain, dash board & floor very dusty . From 1 to 10 I'll give them a 6

Ruben Arechiga 
Rating:
1.0

Customer did not leave a comment.

Loreto Rubio 
Rating:
4.0

Customer did not leave a comment.

MARY ROSELYN FEGERT 
Rating:
5.0

Todo bien gracias

Jesus Moreno 
Rating:
4.0

Personal could be more quickly and write correctly the email address and phone number'cause never got the copy by email.

Isaias Jimenez 
Rating:
5.0

Customer did not leave a comment.

Benjamin Hinojosa 
Rating:
5.0

Customer did not leave a comment.

Fidel Salinas 
Rating:
5.0

Customer did not leave a comment.

bill castro 
Rating:
5.0

Customer did not leave a comment.

Amber garza 
Rating:
5.0

Customer did not leave a comment.

samuel pugh 
No reviews have been submitted for this location.

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