Everything was great.
Erika Castillo
Customer Reviews for Laredo Country Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service!
Ricardo ArriagaThe rental was great. The only issue I had was that when I showed up to pick up my rental the employee at the Country Store in charge of Uhaul had not been scheduled to work that day. The Country Store employee did a great job in figuring out the computer system so that I could take my rental.
Juan avinaDedicated u-haul station with advertising would help this store/location stand out and possibly increase sales. U-haul could also supply staff with funds to embroider uniform sleeves with U-Haul logo.
Jose RamosGreat service on pickup and drop off!
Robert McManusHave moving essentials available
vensanna lopezI was unduly charged for additional days which I did not take.
Emilio HinojosaReally good customer service BUT they need cleaner U-Hauls , and make more trucks available in good condition
kathyleen ValdezThe guys over at Laredo Country Store are awesome. The process goes smooth and easy. I’ve rented several times at this location and it’s the best in Laredo.
Josejuanluis RuizNothing, Great service
Elizabeth AdamsFriendly staff Excellent service
Benito GuerraNothing
Angel GarciaGreat service and very reasonable price for rental, will definitely recommend!
abiel gutierrezVery satisfied
GINA ORTIZThank you for Service everything work Excellent .
Luis MartinezGood services
Eliud RodriguezNothing. Everything is great
Armando ContrerasEmployee very helpful and prompt service.
MARTHA THOMPSONEverything was fine at this location.
Maria Eugenia GutierrezEverything was excellent! The young men at this location made it a very easy process getting the trailer as well as dropping it off.
Perla LimonBoth reps were courteous and very friendly that to me is money!! Thank you Kevin
Felipe G GranadaThey did have the equipment ready an on time, however the equipment was defective.
Javier GonzalezFirst of all the guy checking out was completely rude and i understand customer service in Laredo isn't the best but this guy took it to a different level. When i asked about a discrepancy on the contract he basically told me it is what it is. I'm glad i left Laredo and all its rudeness in my rear view mirror.
MIGUEL JUAREZemail said to pick up at one place but it was another place for pick up
RAMON QUINTANILLATime to pick up the unit was excessive, specially since I had already made a reservation and everything was (apparently) ready. I took them 30+ minutes to log into the system, access several screens, do a contract, etc.
Adrian FloresMore than the location, U-haul itself failed to check the condition of their equipment. Lesson for renters is to verify the trailer/rental equipment the day before. They are supposed to give me a trailer with a busted wheel (tread tires came off already). The location should have retired that one for the area manager to fix it and not place it on circulation until certified safe. Furthermore, when I went there last 08.21.21, the young attendants are not even trying to resolve the issue. I even saw them snickering and laughing at me from a far away. They seemed not trained for these transactions. The next day (08.22.21), was better. A different personnel was able to have patience and know how to assist me. But the "glitch" from U-haul reservation system is making the wait like almost an hour.
EU BryanUhaul did not have the size trailer I ordered and paid for in Larado. And I was not able to contact Uhaul phone rang busy from 4:30to 9:00 on pick day. Next day had to rent a truck and pay my movers overnight stay. This cost me about $1400.00 more than my original price. I am 70 years old and this was the worst CUSTOMER SERVICE in my life. Uhaul failed terribly no call or email before pick up and no way to contact Uhaul when I needed to. I will again never contact you or recommend you
RONALD JASPERWhen picking up unit I was advised my time arrival time affects my return time I picked up unit at 9 but didn’t start loading stuff at 12 if I was told about the time frame I would of chosen a different time this made me get a late fee
Oscar BaezI did not make this reservation.
Michael GoyetteI didn't have the pleasure to meet someone, I dropped the Uhaul after hours.
AARON PEREZGreat staff
Andres PerezLocation could not fill request for dollies or blankets. Did not call and notify me of missing items.
Connie MaplesSales person was unaware of my original contract for 26' truck. Said I must have hit the wrong button online and ordered a 20' truck. I checked the order receipt when I got home and I did order a 26' truck. Did not have the dollies and blankets I ordered. Did not offer to find them in town for me. But worst of all, did not warn me ahead of time, in the call made to confirm that I was picking up the truck, that my order could not be filled as I placed it. I had to find the dollies, myself, and drive a couple miles to get them. After arranging movers, I could not change my dates. So what should have been one move 1000 miles ended up taking 2 moves. Real bummer! So far, Uhaul has not stepped up to address any of my complaints, even after filing a phone and an email explanation of the problems they caused. (and being told that someone would reach out to me within 48 hours.)
Connie MaplesAll went as planed no problems, nice people
Don fixsenNothing at all, pickup was a breeze
James NappFast and friendly service
Jesus GarciaI think customer service was excellent no need to make any changes
DIANA NIETOEverything good, thks
Dario RamosExcellent services!👍
OLGA DELGADOEverything it's okay
REYMUNDO GARZAThat the location have the equipment. In the first location did not have the equipment, I have to call for assistance to uhaul to get me another location with the equipment. I loss time
OSVALDO FERNANDEZ REYESThe person in that location, never explained to me how to open the back over head door and ramp, also inside cab, the steering wheel was very sticky with caffe or soda stain, dash board & floor very dusty . From 1 to 10 I'll give them a 6
Ruben ArechigaTodo bien gracias
Jesus MorenoPersonal could be more quickly and write correctly the email address and phone number'cause never got the copy by email.
Isaias Jimenez