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Marisol S.
Customer Reviews for Laredo Country Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Angel G.Great service and very reasonable price for rental, will definitely recommend!
abiel G.Very satisfied
GINA O.Thank you for Service everything work Excellent .
Luis M.Good services
Eliud R.Nothing. Everything is great
Armando C.Employee very helpful and prompt service.
MARTHA T.Everything was fine at this location.
Maria Eugenia G.Everything was excellent! The young men at this location made it a very easy process getting the trailer as well as dropping it off.
Perla L.Both reps were courteous and very friendly that to me is money!! Thank you Kevin
Felipe G G.They did have the equipment ready an on time, however the equipment was defective.
Javier G.First of all the guy checking out was completely rude and i understand customer service in Laredo isn't the best but this guy took it to a different level. When i asked about a discrepancy on the contract he basically told me it is what it is. I'm glad i left Laredo and all its rudeness in my rear view mirror.
MIGUEL J.email said to pick up at one place but it was another place for pick up
RAMON Q.Time to pick up the unit was excessive, specially since I had already made a reservation and everything was (apparently) ready. I took them 30+ minutes to log into the system, access several screens, do a contract, etc.
Adrian F.More than the location, U-haul itself failed to check the condition of their equipment. Lesson for renters is to verify the trailer/rental equipment the day before. They are supposed to give me a trailer with a busted wheel (tread tires came off already). The location should have retired that one for the area manager to fix it and not place it on circulation until certified safe. Furthermore, when I went there last 08.21.21, the young attendants are not even trying to resolve the issue. I even saw them snickering and laughing at me from a far away. They seemed not trained for these transactions. The next day (08.22.21), was better. A different personnel was able to have patience and know how to assist me. But the "glitch" from U-haul reservation system is making the wait like almost an hour.
EU B.Uhaul did not have the size trailer I ordered and paid for in Larado. And I was not able to contact Uhaul phone rang busy from 4:30to 9:00 on pick day. Next day had to rent a truck and pay my movers overnight stay. This cost me about $1400.00 more than my original price. I am 70 years old and this was the worst CUSTOMER SERVICE in my life. Uhaul failed terribly no call or email before pick up and no way to contact Uhaul when I needed to. I will again never contact you or recommend you
RONALD J.When picking up unit I was advised my time arrival time affects my return time I picked up unit at 9 but didn't start loading stuff at 12 if I was told about the time frame I would of chosen a different time this made me get a late fee
Oscar B.I did not make this reservation.
Michael G.I didn't have the pleasure to meet someone, I dropped the Uhaul after hours.
AARON P.Great staff
Andres P.Location could not fill request for dollies or blankets. Did not call and notify me of missing items.
Connie M.Sales person was unaware of my original contract for 26' truck. Said I must have hit the wrong button online and ordered a 20' truck. I checked the order receipt when I got home and I did order a 26' truck. Did not have the dollies and blankets I ordered. Did not offer to find them in town for me. But worst of all, did not warn me ahead of time, in the call made to confirm that I was picking up the truck, that my order could not be filled as I placed it. I had to find the dollies, myself, and drive a couple miles to get them. After arranging movers, I could not change my dates. So what should have been one move 1000 miles ended up taking 2 moves. Real bummer! So far, Uhaul has not stepped up to address any of my complaints, even after filing a phone and an email explanation of the problems they caused. (and being told that someone would reach out to me within 48 hours.)
Connie M.All went as planed no problems, nice people
Don F.Nothing at all, pickup was a breeze
James N.Fast and friendly service
Jesus G.I think customer service was excellent no need to make any changes
DIANA N.Everything good, thks
Dario R.Excellent services!👍
OLGA D.Everything it's okay
REYMUNDO G.That the location have the equipment. In the first location did not have the equipment, I have to call for assistance to uhaul to get me another location with the equipment. I loss time
OSVALDO F.The person in that location, never explained to me how to open the back over head door and ramp, also inside cab, the steering wheel was very sticky with caffe or soda stain, dash board & floor very dusty . From 1 to 10 I'll give them a 6
Ruben A.Todo bien gracias
Jesus M.Personal could be more quickly and write correctly the email address and phone number'cause never got the copy by email.
Isaias J.Not forward in return policy/refund policy. Uhual corporate also, could not provide documents stating that their is a 30 minute window to return the un-used equipment.
Santiago C.Assistant gave me false information, he said that there would be no problem if I returned the trailer back within 2 hours late as long as I returned it before 6 pm and it would be only charges only for 1 day. And I ended up getting charged for 2 days.
Baldemar F.Awesome service
Juan S.We ordered a dozen moving blankets and an appliance dolly. When we got home we realized they gave us a normal dolly and 4 blankets. We called them and said we wanted a refund for the difference. they told us we would need to Deal with that at the drop off location.
Traci D.Very good service, and friendly staff. Definitely going back when need it.
urie S.Customer service is always excellent here.
maria R.Office inside is a lot of clutter.
Jesus B.Give customers the location they originally requested. Why should customers go through the entire reservation process and end up picking up at a different location, with a different size truck, and not dolly equipment available. On this reservation I received zero items of my choice. I did not get the truck I wanted, nor the pick-up location, nor the dolly, nor the drop-off location. WORST experience ever. I do enjoy the aluminum floors in the truck though; very nice. I would get rid of or make the corner areas flush for easier loading.
Jose L.I ordered an appliance dolly on the uhaul page, but when I got to the location they did not have one. They did not charge me but they also did not let me know where I could get one. There was really no point in renting the truck without the dolly because I could not move my stuff without it. I had to go buy one from a big box store to move. The staff was very nice, but they lacked caring.
Brandon P.