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The person in that location, never explained to me how to open the back over head door and ramp, also inside cab, the steering wheel was very sticky with caffe or soda stain, dash board & floor very dusty . From 1 to 10 I'll give them a 6
Todo bien gracias
Personal could be more quickly and write correctly the email address and phone number'cause never got the copy by email.
Not forward in return policy/refund policy. Uhual corporate also, could not provide documents stating that their is a 30 minute window to return the un-used equipment.
Assistant gave me false information, he said that there would be no problem if I returned the trailer back within 2 hours late as long as I returned it before 6 pm and it would be only charges only for 1 day. And I ended up getting charged for 2 days.
Awesome service
We ordered a dozen moving blankets and an appliance dolly. When we got home we realized they gave us a normal dolly and 4 blankets. We called them and said we wanted a refund for the difference. they told us we would need to Deal with that at the drop off location.
Very good service, and friendly staff. Definitely going back when need it.
Customer service is always excellent here.
Office inside is a lot of clutter.
Give customers the location they originally requested. Why should customers go through the entire reservation process and end up picking up at a different location, with a different size truck, and not dolly equipment available. On this reservation I received zero items of my choice. I did not get the truck I wanted, nor the pick-up location, nor the dolly, nor the drop-off location. WORST experience ever. I do enjoy the aluminum floors in the truck though; very nice. I would get rid of or make the corner areas flush for easier loading.
I ordered an appliance dolly on the uhaul page, but when I got to the location they did not have one. They did not charge me but they also did not let me know where I could get one. There was really no point in renting the truck without the dolly because I could not move my stuff without it. I had to go buy one from a big box store to move. The staff was very nice, but they lacked caring.
Truck was clean and looked good but had some trouble with the gas tank leaking. It should have been checked prior to leaving as caused us a delay with our travel.
When I rented this truck I was given a choice to return it to a location of my choice. I didn't check the paperwork because I thought it was unneccessary. When I went to the 1st location (Ingram) I was asked to take it to the Grissim location because they didn't have room. When going to that location, I was told that if I dropped it off there I would have to pay a hearty fee. So... I dropped off at this location (Vance Jackson). The gentleman was very helpful. He waived the millage overage and late fee. He said that he was having to do that all morning for other customers as well. Having to go from location to location was very frustrating for me because if the length of the truck (26 ft). This all could have been alleviated if the place in Laredo would have ensured that the location drop off was per our original agreement (location drop off of my choice).
The agent assured me that if I returned the equipment that I had in advance that I would be reimbursed for the days I did not use it. However when I paid upfront for 3 days and I only used the equipment forn1 day I was told by a customer service rep that I WOUND NOT BE REIMBURSED. I assure you that I will never rent from uhaul again and i will not recommend your service as well i will explain exactly what happened to me. I paid for a rental for 3 days and turned it in after only 1 day and i went to the receiving location and was told as well that i would be refunded, but the equipment was already rerented and was gone. So that means that uhaul took my money and then rented the unit back out again and got paid doble the rate. That is superior bad customer service.
Yes the truck is new but inside there is still trush left by the previous customer. The people from u haul ( the guy that i borrowed with and the lady i returned the truck were accommodating. Thank you!
Terrible location because building smells and it was horrible trying to stand the smell while getting everything processed.
Make sure to inspect the equipment before the customer takes it. Don't tell us we can drop it off anywhere.
Great customer service! Great staff!
Never have any problems. Always a fast transaction.
At the Houston location we paid cash, therefore there was a deposit charge. Houston store said, drop off location should give us back our $60 deposit. We paid cash at pickup location & we were told, at the drop-off location, that we had to wait to get back our $60 deposit by check, via mail 7-10 business days? Was not happy with that experience.
Was not good! Very disorganized make me wast my time had to spend addional 300.00 bcz i did not give me the truck on time had to do 3 exchanges horrible experience very unprofessional people the reservation center people !!!!
Location needed address on front of building. Hard to find location.
The crew should help customers more, we were told U-Haul company does not let local crews from helping customers due to some U-Haul insurance policies.
Excellent service, very kind employee A+++
Very slow service and no customer service shown by the first man that helped me out...early 50s
Great Customer service! Employees were super friendly at this location!
Great costumer service ??
It'd be helpful if the employee could give a quick 5-10 lesson on how to reverse the attachment and have the customer feel comfortable with enough knowledge to do it alone We attempted to reverse it and it wasn't working how it was explained so the side of our vehicle was left with scratches Just a little hands on 5-10 lesson on it would've helped
Easy, friendly, courteous
Nothing
Drop off location was closed. Called the 1-800- # and they gave us good instructions and procedures.
I went to pick up trailer and still had to wait an extra hour to get my U-Haul trailer Then I took the trailer and while inspecting it at home before loading I noticed it had a bad tire. Now after returning the trailer in Buda Texas on time I am getting a bill for an extra 5 days. At 20 dollars a day. Can some one give me a call to explain this. Really a bad experience with u haul. I have never had problems with you all before.
This location needs better customer service. When delivering the uhaul they just got the key and said thank you. They were having lunch at the counter where customers come in and see their lunch—don't think it's appropriate to eat where customers come in— not very inviting place for a rental. Took it there because it was a convenience location. Not happy
the size of truck I ordered was not there, I had to go with a smaller truck. Take some uhaul trucks to Laredo. They did not try very hard to get me correct size.
was closed when I dropped off.
Friendly staff and great service. Quick in and out experience.
Everything is Great!
None
The customer service associate was very friendly and helpful
