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Tyler P.
Customer Reviews for Lapeer Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Awesome service! Thanks!
Chris A.The attendant was late to open and receive our return. Never apologized and when we were inquiring about the hours, he copped an attitude and didn't want to return our deposit for his mistake of poor work ethics. He was being rude.
KEVIN RAY H.We arrived well into business hours, but there was no employee there to receive our uhaul drop off. We had to leave a voice mail and hope the trailer wouldn't get stolen before an employee arrived.
MEGHAN O.They had no furniture dolly, but otherwise the process was smooth and easy, They were very flexible with me changing the pickup time.
Clara O.Again did not have the pads that were on my reservation and I had to drive to another location to get them. Seams they should have known in advance. Seams to be a trend with U-Haul.
Stephen W.Over all, very good experience. The drop off in Ohio went well. Professional service. Much appreciated
REX JAMES B.pickup and drop off personnel were helpful and friendly. good representatives for u-hual
TERRENCE JAMES W.Trevor is AMAZING!! Thank you Trevor. So kind, helpful!! Just one in a million. Thank You, DeAnn
THOMAS MICHAEL H.First, I do not feel that the location had anything to do with the lack of maintenance to the equipment. The truck was poorly maintained and basically "beat up". At highway speeds, it shook severely. Obviously the tires badly need to be re-balanced. Otherwise, it ran and drove fine. Appearance wise, it was badly damaged all over the unit. The skirting was damaged on both sides and there were deep scratches on both sides of the truck. The truck was not clean in the interior. The windows were very dirty and while I realize that this is a truck, it wouldn't hurt to spend 30 minutes with some Windex and paper towel to clean it up a bit.
Brian P.Good transportation for moving a house. However keep in mind the roof leaks. We loaded the night before and has some water on our stuff the next day
Clark L.Very good experience. Very friendly and helpful person assisted me. ¡Gracias!
JOHN GERARD H.The trailer was well maintained and mechanically sound. However, it was pretty dirty on the floor and the blankets gross.
RYAN B.Arrived on short notice and the proprietor was very kind and helpful. She ensured everything was setup correctly before I departed with the trailer.
Marcus N.Paid for dolly, but said didn't have any there.
SHAWN FAY H.I had called the u-haul guy told him I was going to be a little late because I had just only 2 people helping me move I couldn't help as I have health issues. I kept him informed the whole time what was going on he was getting mad at me told me I would have to pay triple if I didn't get there right now I'm 20 miles away he had charged me an extra 190.0
Beth W.could be open earlier on weekends.
george B.Sale rep was very friendly and helpful, thank you
MARCUS DANIEL B.Location was closed on a weekday during normal business hours.
Robert W.Very easy drop off.
LORI S.My issues with my rental was I was not given the proper information as to where to pick up my rental. I went to the location on the email I was sent and it was not correct. Need to give customers updates
Paul P.Uhaul does not have a veteran discount, which is very upsetting!
JOHN MICHAEL R.Thought I ordered a truck with ramp First I ordered smaller trick.when I knew there wasn't a ramp. Changed to one with ramp But when I got to location to move, opened back door and no ramp. Disappointed .
Kim A.Get a bigger lot
William M.Keep the rental cost the same from Howell, MI to Lapeer, MI a $59 cost increase.
Thomas T.No improvement needed at this location.
MICHAEL JAMES S.Customer service person was excellent.
HOWARD JAMES D.nothing, trevor is very helpful
SCOTT RUSSELL L.Inform customers beforehand of what is required when picking up through a mobile device
Hannah B.Nice, friendly and welcoming... Very helpful and professional service. Thank you!!
Christopher F.The mileage never had an option to upload
Timothy M.Ryan and Trevor are very knowledgeable, and offered suggestions for a successful move and storage afterwards. Definitely will recommend!
RICHARD PAUL S.Great service Staff was very accomidating and promt on service.
Jeromerobert S.When doing the verification, calls for approval show up as spam risk so people don't answer.
Justin R.The technician was very helpful, professional, and polite. It was a good experience.
Didrik K.Everything went as well as it could of in and out in 10 minutes
MICHAEL ANTHONY D.Rude rude rude
KERRI L.We should never have been given this trailer as it was not road worthy.
Denise S.Person that handled us was very friendly and easy to work with.
GENE ALAN B.Everything was good.
Mark H.Confused on drop off protocol because I had trouble accessing the app. However once I spoke briefly with and employee and then someone on the phone they were able to assist me through the process of returning without the phone. Very helpful and pleased with experience
COURTNEY FAWN C.The seal around the windshield was broken, got to stop and buy tape to fix it. We had to drive 10 hours in a very loud truck. It sounded as though a window was down doing 70 down the expressway. Radio has to be on highest volume to even start to hear it.
Tamara B.I would not recommend Uhaul.
VICKIE W.Did not give me the truck I requested. Did not include the Furniture Pads and Dolly I requested. The Truck they gave me was not in the lot and I had to choose a different one. This site is a shit show and returning this truck was impossible. I will NEVER use u-haul again, I'd rather pay extra for some other rental company.
Daniel S.The U-Haul app doesn't work, would be a powerful tool if it did.
James P.Lock down hasps were all rusted and very hard to function . Probably have not been oiled in years . Very frustrating when working in bad weather .
Glen P.Fix the 24/7 sharing app. I had to call to return the truck. The app crashed when I picked it up. When I returned it it would not let me put the return mileage in.
Jeremy M.Was not happy that we were told to have the truck returned by 9 AM the 26th of March and we had to do a night time drop off because people were working, so it was dropped the night of the 25 and we were charged for an extra day?
TENA D.I wanted to rent a van, but I couldn't because I don't have a credit card. Thanks.
Diana M.