Customer Reviews for Lapeer Self Storage
(U-Haul Neighborhood Dealer)

335 comentarios

500 Demille Rd   Lapeer, MI 48446

(810) 356-5165

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/10/2022: 9:00 a. m. - 3:00 p. m.
  • 12/24/2022 - 12/26/2022: cerrado
  • 12/31/2022: 9:00 a. m. - 1:00 p. m.
  • 1/2/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(810) 356-5165

500 Demille Rd
Lapeer, MI 48446

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9 a. m. - 5 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/10/2022: 9:00 a. m. - 3:00 p. m.
  • 12/24/2022 - 12/26/2022: cerrado
  • 12/31/2022: 9:00 a. m. - 1:00 p. m.
  • 1/2/2023: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The the only problem was the truck had the engine light on, but the gentleman working there answered the question and made sure the truck was safe to go before I left.

Michael E. 
Clasificación:
5.0

El cliente no dejó un comentario.

carolyn H. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE G. 
Clasificación:
5.0

Thank you so much for the use of the storage we appreciate you.

SHERRY H.  |  Overall Experience 
Clasificación:
5.0

Not enough lighting outside units and would be nice to have a light inside unit. Lighting was actually horrible for a storage facility. Couldn't get out through the gate one night but elizabeth was helpful and said she would rescue us if needed. Don't think gate was fixed when I moved out. Office hours normal and 10 pm access nice but later would be better. Staff was friendly. No excuse why the owner can't mantain the business better with amount of money made every month

GERALD H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Debra T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren E. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlyn P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert Z. 
Clasificación:
5.0

Everything was great including the employee that helped that morning thank you so much

Stacy G. 
Clasificación:
4.0

Thanks for your frindkiness and for the quick trnasaction. Got on the road in great timing.

KEVIN B. 
Clasificación:
5.0

Nothing. Trevor was top notch in helping me with the selection of the best truck for my needs

ED E. 
Clasificación:
1.0

They called me the day before to confirm my reservation but when we went to pick up the truck they had no truck for us and they weren't interested in trying to figure out a solution also the man working said he didn't work for U-Haul

Kimberly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
4.0

Make sure the tires are fully inflated before renting car dollys so the customer doesn't have a car loaded and the tire is flat.

Adam B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Don M. 
Clasificación:
5.0

Trevor answered all my questions and attached the trailer. Great job.

Gary A. 
Clasificación:
3.0

I was supposed to have 2 moving dollies that did not get loaded for my after hours checkin. But i had no way through the process to find backup dollies or for compensation. Plus the u-haul app kept crashing during both checkin and checkout process.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK S.  |  Overall Experience 
Clasificación:
3.0

Truck mirrors were locked into position. I couldn't adjust them out to see the lanes beside me. Had to lean out over steering wheel to see to change lanes. It looked like there were set screws that prevented moving mirrors. I was basically looking at sides of truck & about 1/4 of side lanes. BIG BLIND SPOTS! Other than that, the truck was Great!!

Douglas W. 
Clasificación:
4.0

Mobile pick up option was preferred, but could be improved by the option to complete most of the process prior to arrival and having the lot well lit over night.

Joseph B. 
Clasificación:
5.0

Possibly have more trucks available especially cargo vans

MARGERET H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLIFFORD R. 
Clasificación:
1.0

Picking up the vehicle was a disaster the lady that rented the vehicle had no clue what she was doing took almost an hour. Then we returned the vehicle. We had a $100 dollar refund and still have yet to receive it back on our card. I have receipt of refund but never received the money yet. This has been the worst moving experience with any rental I have had. Very very unhappy.

Joseph I. 
Clasificación:
5.0

Friendly and fast

paul W. 
Clasificación:
5.0

Easy rental- used 24/7.

Jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
5.0

The people were friendly and helped ensure the trailer was properly placed on the truck hinge.

DONNA C. 
Clasificación:
2.0

Had an issue that the workers on site were not able to resolve. Uhaul representatives were able to handle the issue so I definitely recommend Uhaul just not this location. Worker on site was missing when I arrived, manager called him a few times and could not get ahold of him.

Dustin F. 
Clasificación:
5.0

The only concern is someone added the 5K insurance coverage for $8 on my rental even though when I set up the order I selected no coverage. Buyer beware!

Michael S. 
Clasificación:
3.0

Have equipment on hand in case someone rents it.

Brent G. 
Clasificación:
3.0

This vehicle shouldn't be on the road for service as the front end steering is all over the road. Drove it a little over 140 miles and white knuckled the entire time as the vehicle wants to wander the road. The vehicle wasn't dirty, but it was very beat up..

scott A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave G. 
Clasificación:
5.0

Easy to set up, had to switch appointment dates and It was simple to change online. Quick pick up and drop off of equipment. Can't ask for anything better than that.

Joshua W. 
Clasificación:
5.0

More choices might be the only thing to improve on

Michael L. 
Clasificación:
4.0

Wanted from another location, but they were closed on the day I needed. So they were able to transfer the trailer from evergreen storage to this location for me. All parties went above and beyond. Thanks to evergreen storage for lining this up.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLIN D.  |  Overall Experience 
Clasificación:
5.0

Great customer service from the lady there on that day (April 1)

RANDALL J. 
Clasificación:
5.0

Truck and dolly were ready to go when we arrived and actual time to get on the road was minimal....thanks for a easy and fast experience.

Lawrence M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda D. 
Clasificación:
3.0

Everyone I spoke with was very kind, helpful, knowledgeable, customer service-driven. Uhaul's coordination system, however, seems to need help. My drop-off location was changed the day of the truck use. Was supposed to be one-way but was changed to rotund trip with drop-off back at original rental location. It cost me extra in gasoline, despite Trevor's help in eliminating my being charged for extra mileage and was an undertaking on his end that could have been avoided. Trevor, however, was very knowledgeable and helpful.

Airen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

Make your parking lot bigger.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY ANN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT PAUL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANA EDWIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK ALAN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denise G. 
Clasificación:
5.0

Awesome service! Thanks!

Chris A. 
Clasificación:
3.0

El cliente no dejó un comentario.

GERALDINE ROSE B. 
Clasificación:
1.0

The attendant was late to open and receive our return. Never apologized and when we were inquiring about the hours, he copped an attitude and didn't want to return our deposit for his mistake of poor work ethics. He was being rude.

KEVIN RAY H. 
Clasificación:
2.0

We arrived well into business hours, but there was no employee there to receive our uhaul drop off. We had to leave a voice mail and hope the trailer wouldn't get stolen before an employee arrived.

MEGHAN O. 
Clasificación:
4.0

They had no furniture dolly, but otherwise the process was smooth and easy, They were very flexible with me changing the pickup time.

Clara O. 
Clasificación:
4.0

Again did not have the pads that were on my reservation and I had to drive to another location to get them. Seams they should have known in advance. Seams to be a trend with U-Haul.

Stephen W. 
Clasificación:
5.0

Over all, very good experience. The drop off in Ohio went well. Professional service. Much appreciated

REX JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank N. 
Clasificación:
4.0

pickup and drop off personnel were helpful and friendly. good representatives for u-hual

TERRENCE JAMES W. 
Clasificación:
5.0

Trevor is AMAZING!! Thank you Trevor. So kind, helpful!! Just one in a million. Thank You, DeAnn

THOMAS MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT JOHN J. 
Clasificación:
4.0

First, I do not feel that the location had anything to do with the lack of maintenance to the equipment. The truck was poorly maintained and basically "beat up". At highway speeds, it shook severely. Obviously the tires badly need to be re-balanced. Otherwise, it ran and drove fine. Appearance wise, it was badly damaged all over the unit. The skirting was damaged on both sides and there were deep scratches on both sides of the truck. The truck was not clean in the interior. The windows were very dirty and while I realize that this is a truck, it wouldn't hurt to spend 30 minutes with some Windex and paper towel to clean it up a bit.

Brian P. 
Clasificación:
5.0

The unit I rented leaked and a bunch of my furniture and other items were ruined. And while I should have obtained insurance, I did not think I would have to be insured against the storage place itself. You would think for the money you pay, being dry would be one of the expectations.

WANDA L.  |  Overall Experience 
Clasificación:
3.0

Good transportation for moving a house. However keep in mind the roof leaks. We loaded the night before and has some water on our stuff the next day

Clark L. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORIO C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marleasha K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT ERNEST S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SILVINO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR REA P. 
Clasificación:
5.0

Very good experience. Very friendly and helpful person assisted me. ¡Gracias!

JOHN GERARD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY S.  |  Overall Experience 
Clasificación:
5.0

The trailer was well maintained and mechanically sound. However, it was pretty dirty on the floor and the blankets gross.

RYAN B. 
Clasificación:
5.0

Arrived on short notice and the proprietor was very kind and helpful. She ensured everything was setup correctly before I departed with the trailer.

Marcus N. 
Clasificación:
3.0

Paid for dolly, but said didn't have any there.

SHAWN FAY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDALAN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Crystal L. 
Clasificación:
5.0

My belongings were very dirty (severe dust & cotton seed) from using this storage unit due to units are not completely enclosed up by the ceilings. My belongings were at a different storage facility for 4 years and was alot cleaner prior to this storage facility. I believe due to open ceiling with all other units is the problem. Very nice friendly staff.

CAROLINE D.  |  Overall Experience 
Clasificación:
5.0

We only Moved out. Because of recent financial issues. The staff was very nice.

STEPHANIE B.  |  Overall Experience 
Clasificación:
2.0

I had called the u-haul guy told him I was going to be a little late because I had just only 2 people helping me move I couldn't help as I have health issues. I kept him informed the whole time what was going on he was getting mad at me told me I would have to pay triple if I didn't get there right now I'm 20 miles away he had charged me an extra 190.0

Beth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIE ANN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHORBEN CHAD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra F. 
Clasificación:
5.0

could be open earlier on weekends.

george B. 
Clasificación:
5.0

Sale rep was very friendly and helpful, thank you

MARCUS DANIEL B. 
Clasificación:
3.0

Location was closed on a weekday during normal business hours.

Robert W. 
Clasificación:
5.0

Very easy drop off.

LORI S. 
Clasificación:
4.0

My issues with my rental was I was not given the proper information as to where to pick up my rental. I went to the location on the email I was sent and it was not correct. Need to give customers updates

Paul P. 
Clasificación:
5.0

I would like to recognize Trevor for his help in matters pertaining to the units and securing the U Haul truck and recommending a mover company. He was very friendly and he projected a professional manner with each contact. Michael Sosne

MICHAEL S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Uhaul does not have a veteran discount, which is very upsetting!

JOHN MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD LEE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alan S. 
Clasificación:
5.0

Thought I ordered a truck with ramp First I ordered smaller trick.when I knew there wasn't a ramp. Changed to one with ramp But when I got to location to move, opened back door and no ramp. Disappointed .

Kim A. 
Clasificación:
3.0

Get a bigger lot

William M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald S. 
Clasificación:
5.0

Keep the rental cost the same from Howell, MI to Lapeer, MI a $59 cost increase.

Thomas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica N. 
Clasificación:
5.0

No improvement needed at this location.

MICHAEL JAMES S. 
Clasificación:
5.0

Great doing business with.

ELIDA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD H. 
Clasificación:
5.0

Staff was very professional

RANDY B.  |  Overall Experience 
Clasificación:
5.0

During a difficult time in my life, you helped me thru it. Now I have a new homenwith a new journey. ¡Gracias!

SUE S.  |  Overall Experience 
Clasificación:
5.0

Manager on duty was professional.

SCOTT K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO D.  |  Overall Experience 
Clasificación:
5.0

Everything was good

Jaron M. | Reservación
Clasificación:
5.0

Went smooth.

TROY B. | Reservación
Clasificación:
4.0

There was an issue with my assigned unit being taken by another person who took the wrong unit. This issue was corrected the next day, but it was an inconvenience as I had to store items elsewhere.

Gregory k. | Reservación
Clasificación:
1.0

I reserved a 10 x 10 unit online. When I got there to move in they did not have the unit I reserved. They also could not find record of the transaction in their system.

MELISSA L. | Reservación
Clasificación:
5.0

The staff were very helpful in getting everything set up for us to be able to rent. The facility is clean and patrolled pretty regularly.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Great prices on moving and storage add-on, like boxes, tape, mattress bags, etc.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Privacy R.  |  First Impressions 
Clasificación:
5.0

The storage unit was the perfect size and the staff was very friendly and informative

Privacy R.  |  First Impressions 
Clasificación:
5.0

2nd unit reserved and 100% satisfied. Great facility and manager.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Never went

Privacy R.  |  First Impressions 
Clasificación:
5.0

We received complete details before arriving Sat. Saw unit size before making commitment Filled out paperwork were done Nothing could be easier or smoother Thanks

Privacy R.  |  First Impressions 
Clasificación:
5.0

Storage unit was clean and just big enough for our belongings. ¡Gracias!

Privacy R.  |  First Impressions 
Clasificación:
3.0

I Cancelled reservations because I had made them at the wrong location.

Privacy R.  |  First Impressions 
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