Rented a car dolly and got charged twice then company refused to refund for over 30 days.AMANDA H.
Customer Reviews for Langes Auto Care
(Distribuidor de U-Haul del vecindario)
Maumee, OH 43537
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 8 a. m. - 5:30 p. m.
- Sab.: 9:30 a. m. - 12:30 p. m.
- Dom.: cerrado
- 2/5/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Clean the truck after each rentalMaher S.
El cliente no dejó un comentario.Daniel V.
El cliente no dejó un comentario.TERESA S.
El cliente no dejó un comentario.PAUL L.
It was all greatCHRISTOPHER C.
It is a friendly and very reliable service.FEDOR N.
El cliente no dejó un comentario.G C.
El cliente no dejó un comentario.Randy S.
El cliente no dejó un comentario.TERESA S.
Step up into the truck is way to high! It needs a running board!WILLIAM J.
El cliente no dejó un comentario.David B.
Everything was perfect. I will definitely be renting from this location from now on. Thank You for your service kind sir.ROJENE M.
Can't think of anything.JANE MARGARET H.
Good to goWILLIAM H.
Great experience! Thank you for your help. You guys truly are amazing! Have never had one bad experience!JOSEPH N.
El cliente no dejó un comentario.Stacie A.
The owner has operated this location for a very long time and was a pleasure to interact with. He was friendly, helpful and very reasonable. I would certainly bring my vehicles there for service as well as any furture Uhall rental needs. Gracias.Du N.
El cliente no dejó un comentario.James K.
El cliente no dejó un comentario.GEORGE M.
This location was great. No improvements neededMATTHEW RAY M.
U-Haul is the only one that charges mileage and for that reason alone I wouldn't come back.KEVIN B.
It took forever to check in. There is minimal cell signalMiranda G.
El cliente no dejó un comentario.Nicolas S.
El cliente no dejó un comentario.JOSHUA M.
The app sucked. It shouldn't take 40 minutes to get the truck with the app. Why wouldn't you call and verify the contacts BEFORE I go to get the truck?Jeffrey N.
I found the after hour return process somewhat cumbersome. My phone went dead and I wasn't able to finish the process.BARBARA K.
I have no issues with Langes Auto Care. The issue I have is with Shamrock in Bowling Green, Ohio. I got a call 5 minutes prior to picking the trailer up stating they did not have it there and I was not going to get it unless I drove to Maumee. very disappointed to say the least. Langes did a great job.JASON D.
El cliente no dejó un comentario.Jason G.
When returning the truck I was never told where to put the keys as well.Joshua S.
El cliente no dejó un comentario.MICHAEL D.
El cliente no dejó un comentario.ANGELA B.
Your process for doing this using a mobile device is very challenging. I would never use your mobile process again.Eric W.
Ford cargo van very pleasant to drive--user friendly. Problem: I could not check in via online computer. Limited to using app on smart phone. Don't have the app on my phone and no Idea how to get it on the phone. How about and 800 number where I can call and check in the vehicle after hours?William F.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.Amy J.
El cliente no dejó un comentario.TIMOTHY K.
El cliente no dejó un comentario.Joani D.
El cliente no dejó un comentario.SOUAD E.
When I rented the truck online, I declined the CDW. When I arrived to pick the truck, I had to go through another online process. I did not have my laptop or my reading glasses. After uploading my driver license using my phone, it would not go pass the screen to get the CDW insurance which I declined earlier. Had to get it to get the truck. Bad tactics. I will not be recommending U-Haul. fix your rental process first.KHALED E.
Having the truck available for pick up where originally asked to have it an not have it moved to 3 different locations out of the way to pick it ipTeresa H.
El cliente no dejó un comentario.Jim W.
El cliente no dejó un comentario.Julie G.
The staff was friendly and practiced COVID-19 safety very well. It was a great experience, and had no problems.Michelle K.
El cliente no dejó un comentario.Rachael K.
El cliente no dejó un comentario.BARRY M.
El cliente no dejó un comentario.JEFFREY A.
El cliente no dejó un comentario.Carmen K.
Make sure the had tanks are actually full when you tell your customers they are. I put 15 gallons in to top it off when I was done. There's no way I used 15 gallons of fuel going 54 miles. I would like to be reimbursed.Joshua W.
Langes didn't explain the drop off process at all!, didn't see the text from U-Haul because we were moving all day. Saw the text after we dropped off the truck had to go back at 11 pm at night to take the pictures and complete the after hours drop off process, which was hard to complete because we had already turned in the keys. Not what we wanted to do after a hard day of moving.Denise G.
1- Oil life was 10% at pick up, 6% at drop off. 2- Pumping gas was horrible and frustrating at all gas stations. Gas flow stopped consistently 12 times every 1 gallon even when the empty tank signal was on (safety trigger to stop the flow of gas when the tank is full to avoid spilling). This caused gas spills and much delays and frustration. It took me about 40 minutes to try to fill the truck's gas tank. 3- Truck has NO cruise control, which made it painful and inconvenience to drive long distance. 4- Truck was NOT clean.Raafat Z.
El cliente no dejó un comentario.Tim C.
It was closed when we dropped it off.DAN R.
Uhaul needs to do a better job on rental locations. Once I have secured a reservation at a certain location I do not expect to have it changed---Uhaul says that I will be contacted by representative by 6pm--DID NOT HAPPEN--If I had not called the reserved location the next morning just to make sure everything was set, I would not have known that my pickup location had changedDANIEL CONSTANTI B.
El cliente no dejó un comentario.James L.
Better customer service skills would be beneficial. Had to ask about the after hours return process and there was no conversation around if I had any experience with U-Haul, or this was my first time using them, which it was.KYLE B.
El cliente no dejó un comentario.Don K.
El cliente no dejó un comentario.CRAIG C.
Van had GREAT airconditioner??JOAN C.
El cliente no dejó un comentario.TAWFIK O.
El cliente no dejó un comentario.SUSAN N.
El cliente no dejó un comentario.Reynald D.
El cliente no dejó un comentario.Megan O.
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.Carol R.
Put cruise control in the vehicles that don't have it.JOSHUA L.
I answered yes to all your questions because the location was handy and the clerk was friendly but the process to check the truck back in after hours is awful. I shouldn't have to creat a user name and download the app for that. (What do older people do that don't have a smart phone?) It was not user friendly and did not accept my password right after I created it. Then it couldn't refund my difference with the card it took the money from not 2 hours before. Now I have a gift certificate supposedly coming back to me. I'd like my money. What am I going to do with a $5.37 for certificate?LOGAN H.
El cliente no dejó un comentario.Linda D.
El cliente no dejó un comentario.Laine G.
El cliente no dejó un comentario.James N.
Dirty cab and broken drivers seat so I guess a cleaner truck and no broken seat.Gregory C.
Nothing really. Everything went smoothly without any issues.Jason N.
El cliente no dejó un comentario.Gary W.
El cliente no dejó un comentario.Joseph W.
El cliente no dejó un comentario.ANTUAN W.
El cliente no dejó un comentario.bob W.
El cliente no dejó un comentario.Timothy M.
El cliente no dejó un comentario.DANIEL D.
El cliente no dejó un comentario.Thomas K.
When you say you open at 9 a m you should. Waited until 7:10 a m for workers to open doorsDaniel D.
El cliente no dejó un comentario.Khalid K.
El cliente no dejó un comentario.Thomas B.
The process of getting verified takes too long.Corey J.
This is the second time I have rented from this location and they are wonderful to work withSean W.
Billed me for overtime return. I was there at 5 PM on Saturday, they don't even open on Saturday. the starting counter picked the drop offColin D.
El cliente no dejó un comentario.James N.
El cliente no dejó un comentario.Kristi H.
Very easy!!Molly M.
Nothing at this time.Pamela C.
El cliente no dejó un comentario.Marie B.
El cliente no dejó un comentario.Xudong W.
El cliente no dejó un comentario.Aaron H.
El cliente no dejó un comentario.Douglas R.
El cliente no dejó un comentario.Lee K.
The website worked better with an android phone. My iPhone 10 XR had issues putting in the passwordCharles G.
El cliente no dejó un comentario.Ben P.
Quick and easy to check the van out and then to bring it backAmy G.
El cliente no dejó un comentario.Alan S.
I just received a notice that they're going to try to charge me so I am going to call U-Haul that is unacceptable we turned it in 12 hours before it was due. And we were told that we could drop it off and just put the keys in the slot. My number is 419-345-0928 please contact me. I will not pay this at a $20 fee this is ridiculous.Alejandro R.