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Brennan B
Customer Reviews for Lang & Sons Body Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck with filthy and not swept out. All of the dings and exterior damage was not all marked. So I took my own footage. I requested furniture dolly, utility dolly, and furniture pads. When I opened up the back, there was no utility dolly. They called and told me they didn’t have the furniture dolly’s so I purchased some of my own to use. I ended up not using the furniture pads. When I went to pick up my truck, my app would not allow me to pick it up as they had not “scheduled” my pick up. It cut into my time by about an hour as I spent time on the app and calling customer service. I will NEVER give Lang & Sons my business for U-Haul or any other service. I have rented U-Haul several times and this was by far the WORST experience.
Kathleen HThe sales person was very nice
gabriela oProximity to my residence was very close. Box truck was clean and in good working order. Facility had a wide variety of trailers and trucks to choose from. Check out and check in was smooth and painless. Will rent from this location again.
TAYLOR AThe best
kendell sProfessional service.
Paul GWhen I give cash and told I will get my deposit back at the place when I drop the truck off, I expect my deposit back!! I did not get my deposit because they said they didn’t have any cash and I would need to wait for uhaul to send it. This is not the info I was given at pickup!!!! Where’s my DEPOSIT?????!?!
Bonnie EThe lady who help me she was amazing
Darlene CThis was the 4th Uhaul truck I rented in the last 4 weeks. All were good experiences with the exception of 1 which the truck had a check engine light on, however the service tech said it was ok to drive with the engine light on. Overall a good experience.
Richard SParking is a bit of a problem but otherwise nice.
Richard SVery helpful
ROXANA ANothing the service was excellent
will sVery dirty, outside and inside.
Jalen AI love it very helpful I. Actually went back 3 times
Franchelle rSo helpful and flexible, thank you!’
Alice NGreat Staff! Quick and swift service
Paul LJerry and his crew were very friendly and helpful excellent experience.
Stacy RThere was no one at the business and this all had to be done entirely online. That process took more than an hour. Ridiculous. Will never rent from uhaul again.
Jason BThis location was great, I have no complaints. I was rather annoyed at the uhaul website sending me to locations 15 to 20 miles away to rent when this location was less than 5 minutes from my home.
Rene MKeep doing what ya doing.
GINO HGive this location more equipment to rent.
BERNARD PI cannot think of anything that would improve my experience. It was great from start to finish. Thank you.
Darrell WMake sure customer know about the online drop off process.
TODD RThe U-Haul website was not working well and we spent over 1 hour doing the "paperwork". Then the trailer was hooked up and the lights were not working. At the time we didn't know the cause so we voided the rental agreement and I went home. I diagnosed the problem to be the trailer fuse. I returned later that day and picked up the trailer. This time the U-Haul website still was not working well. After a small wait, the "paperwork" was complete but they charged me more than the original amount. Then they checked the lights and hooked-up the trailer. About a 1/2 mile down the road, the trailer disconnected from the hitch and the trailer was dragged to a stop. Thank fully, the saftey chains worked as they were supposed to. I immediately called the company and they rushed over to fix the problem. They apologized and i went on my way.
JACQUES SMy truck was filthy, wet and had a sour smell, the location wasn’t convenient for the charge of mileage ..I requested the uhaul near my home, when is approximately .5 mile and I was sent to another parish… The location was trying there best to accommodate but some things were out there reach ..
RHONDA BThe UHAUL app would not let me pick up nor drop off truck with my phone. Lang & sons body shop was more than helpful making sure to do everything their self to allow me to pick up my reservation
Jacob Mthanks to the office in Chalmette to help us with the confused dispatched team. thanks again Lag and Sons
Mark SPut a step on the big trucks so it is easier to get in. I am 5,ft 3 and it was all I could do to pull myself up in the seat. Plus The am 76 yre old
NANCY RYour home office needs improvement! I had No problem with pick up location. They were helpful and knowledgeable. Your home office and online was confusing and complicated. Checking in and out was a disaster. I've always used Uhaul and have Never had this much confusion or problems. Fix your online check ins and check out
Stephanie KSome one stole the dolly, when I went to pick up the truck it was wiled open.
Eunice RNothing you guys was very friendly and professional .
monique jNothing! Fabulous experience!
Felix FGreat service
Bruce MRosie was wonderful! I also talked to Kim at customer service for drop off and she was awesome!
Bernadette CJUST KEEP UP THE GREAT WORK
RICHARD FAbsolutely nothing. This location was about 20 minutes away from my home but the only one that had the truck I needed The office staff was friendly delightful and I plan on renting from this location at every opportunity.
Kimberlyn MThe truck smelled like a barnyard and the ac kept going in and out.
Letitia JNothing the service was beautiful,
James MN/a
Gene HSuper nice!
Heather AAlways have great service at that location.
Eshambralaqu WBefore they close out a person receipts and go over charges before charged to a customer card
Brenda CHad an overall great experience and would recommend using them anytime!
Misty CGreat service; friendly helpful staff.
Carol BCouldn’t imagine.
Jude GMy experience at this location was exceptional. I had previously tried the Uhaul in new Orleans on frontage road and it was a horrible experience. So glad Lang and sons were able to assist me, they went far above and beyond. Without them I would have selected a different moving option because of previous Uhaul experience in new orleans.
KAREN FVery easy pickup and drop off. The truck was farley new and clean.
Jarred SShow the renter to the truck.
sybil b