Comentarios del cliente para Landenberg Sunoco

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Landenberg Sunoco

Grado total:

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Celia K. en

Grado:

I recommend using the app to help expedite the rental process. I did not have any issues, but the app would be helpful for anyone who is on a schedule.

Bruce Q. en

Grado:

Your rental procedure is absolutely MISERABLE. I was forced to use my cellphone to try to upload pictures of my driver's licence using your crappy, unstable software. I did everything correctly and your software crapped out 3 different times. Other people trying to rent trucks had the same problems. If you want people to rent your stuff, make it so that the people at the store copy the license and do the uploading. It took me over 90 min to rent the damn truck. That 90 min pushed the end of our move into rain. The whole experience REALLY SUCKED.

Anthony G. en

Grado:

The locations internet was down so we had to do all transactions over the phone with u-haul. Just took more time.

Meg M. en

Grado:

Everything is pretty quick and easy. The shop owner was ready for us and after a couple minutes checking in, we were on our way.

Kurt P. en

Grado:

El cliente no dejó un comentario.

Carl D. en

Grado:

Only a brief interaction at this location. Associate was courteous and helpful.

Brandy M. en

Grado:

I will never in my life rent a uhaul again the rental place was by far the worst experience I have ever had in my whole life tried to charge me 200$ for five hours and I only used 27 miles never again!!!! They people were Also rude and had no clue why they were taking about never received a contract moving is stressful enough this definitely made it way worse

Robert B. en

Grado:

El cliente no dejó un comentario.

Janet P. en

Grado:

No improvement necessary. Easy pickup. Easy delivery. Great rental and mileage price.

Peter C. en

Grado:

Personnel were unfamiliar with the key exchange-check out process. Asked to put name and phone number on piece of paper then I would be called back. Owner contacted and then asked for last 3 digits of credit card number. Not concerned about mileage. Still have not received confirmation email of drop off

Rich D. en

Grado:

Dear U-haul No one from U-haul tried to reach me. No one called me. No one emailed me. This is a false statement. I am not happy to receive a late return email from U-haul. I called U-haul twice after returning my rental on time. I dropped off the rental at the same location and same day as I picked it up. I tried to use your app to pick it up. It didn't work. I spoke to a cashier in the Landenberg Sunoco. He said that the internet connection was down and had to call U-haul before he could give me my key. I had to text my driver's license to a link texted to me by U-haul. The cashier gave me a key with no paperwork. I also used your app to return it. I shared my location and then it instructed me to drop off the key in the key drop. I picked it up on August 10, 2019 and returned it on August 10, 2019 at 9:30pm. I returned it with the fuel level at the same level that I picked it up. I find it very annoying that U-haul trucks are never full and then you have to return it with a partial tank. This is inconvenient and annoying. I took pictures of the instrument cluster before and after I dropped it off at Landenberg Sunoco in Landenberg, PA. This is the same location that I picked it up at. I called U-haul twice. Once on August 10th because the app did not show that it was dropped off. I spoke to someone who transferred me to another line. However no one picked up after 10 minutes of waiting. I called the next day. The person I spoke to said that someone at Landenberg Sunoco has to enter in the information. I did everything that was expected of me. I reserved it online using the app. I tried to pick it up and drop it off using the app but the app looks like it did not complete the transactions properly. I purchased had for it and returned it on the same day, August 10th. I called U-haul twice to let someone know that I returned it. I am not happy with this rental experience. I will not use Landenberg Sunoco again. I had a much better experience using Michael Cole Enterprises in West Grove PA. I attached 3 photos to these email. 2 photos are of the odometer and fuel level. 1 photo is of the truck parked at Landenberg Sunoco. Please reply to this correspondence with: 1) Name on the contract. Richard Doroba 2) Name of the location where you returned the equipment. Landenberg Sunoco 3) City and state where you returned. Landenberg PA 4) Date equipment returned. August 10th 5) A phone number where you can be reached for any further questions. 816-529-1915 Rdoroba@yahoo.com

Alexis B. en

Grado:

Had to handwrite my name, phone number, mileage, fuel tank, and security code from my credit card on a sheet of paper. Unclear why this was needed if I did a mobile check in, and I additionally felt very uncomfortable writing down my information when this could have been directly entered into a computer.

Geoffrey G. en

Grado:

No dolly available from U-Haul so store provided me one from the back. Insufficient space to park a 26’ truck. No mobile pick up availability.

ELIZABETH D. en

Grado:

El cliente no dejó un comentario.

J. Michael K. en

Grado:

Rented a dolly on line and when I arrived to pick up the vehicle only then did they make me aware they did not have any at that location

ED W. en

Grado:

This location did not have dollys or furniture pads, yet U-Haul sent me 13 miles to pickup the truck. I later found out my preferred pick-up location, which is only 1 mil away, had the size truck I needed PLUS furniture pads and dollys. I would note recommend UHau to anybody

Srinivasan R. en

Grado:

El cliente no dejó un comentario.

Rebecca F. en

Grado:

Mustafa was great to work with. Thank you Landenberg Sunoco!

Stephen G. en

Grado:

Location is really convenient, but the staff had little to no knowledge of the online option. They were very insistent that their manager needed all of the info that I had already included on the app. Better training of staff would’ve made this a very nice experience.

Shane L. en

Grado:

El cliente no dejó un comentario.

Hailey K. en

Grado:

clearer check in instructions, a bit confusing. a picture of my debit card was taken and i dont know who it was sent out to.

Brandon S. en

Grado:

A gas station? Seriously? The guy put my information on the back of a receipt because he had no forms from U-Haul. Maybe a little more professionalism guys.

Sarah J. en

Grado:

This gas station should not be handling uhuals, they seemed uninformed on the pick up process and said they’re computers were not working so I spent 45 minutes waiting for them to figure it out only to be told I need to manually check in. I would not recommend renting from here, this was not my first choice of pick up locations but the only one available at the time I needed.

michael D. en

Grado:

Got redirected to landenburg at last minute, way out of way which ended up costing me more time ,mileage and gas ,very disappointed with final costs,and there computer was down when I got there so add another 30 mins to my day

Sean S. en

Grado:

Do not have uhaul locations at gas stations. I showed up for my SCHEDULED uhaul reservation at 9am at the landenberg gas station, and the employee said “I don’t know how to do this, come back at 2.” There was no sympathy for the planning we put in for moving. Horrible experience, and will mention to others to avoid uhaul.

JoAnn S. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

El cliente no dejó un comentario.

Mitchel B. en

Grado:

El cliente no dejó un comentario.