I was missing not only all the blankets I paid for, but the furniture dolly as well. And I'm pretty certain EVEN THOUGH I TOOK A PICTURE OF THE EMPTY TRAILER AND MARKED THAT THE EQUIPMENT WAS MISSING I WAS STILL CHARGED FOR IT. NOT ACCEPTABLE AT ALL YOU CON ARTISTS.Todd R.
Customer Reviews for Lakeside Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Laurie B.
Customer did not leave a comment.James M.
Customer did not leave a comment.Chris V.
Customer did not leave a comment.Sophea M.
The truck was not clean. The check engine light was on. Didn't seem to steer properly. Mobile check in and out was a hassleJON L.
The cargo space in the truck was nearly a foot shorter than advertised and the steering needed serious work. The steering was so sloppy it was scary to drive and I didn't dare go over 45.Matthew K.
Truck was very cleanLisa H.
Was easy to pick up and return and centrally located for orleans county Monroe county border.Beverly O.
Very friendly, showed how to use equipment and hooked it up explaining the surge brakes. Highly recommendJOHN B.
Had some trouble with the lock. Gas was only 1/4 full. Other than that-good experience. Truck was bigger than I thoughtJOELP Z.
Jen is amazing! Very professional and friendly. She made the return process so easy.Michael G.
Customer did not leave a comment.Krystal V.
One suggestion, maybe explain the online rental steps BEFORE the customer arrives for pickup. Especially the step where you DO NOT get the key to the truck until the Credit Card is processed. Your single sentence wasn't enough of a highlight, and I spent a few minutes trying to find the keyDouglas K.
Customer did not leave a comment.David B.
Customer did not leave a comment.Annette W.
Customer did not leave a comment.Stephanie B.
The guy was great and helpfulDominique J.
No Hassle Returning Vehicle..john B.
Customer did not leave a comment.Joshua G.
Quoted on number 14619827 $2917.08 plus 98.00 for insurance. My actual bil charged was over $3300.00 including insurance. I should have stuck with Penske which overall was $ 1000. cheaper.willam B.
Great customer service! Thank you!Christopher M.
Customer did not leave a comment.Samuel G.
Customer did not leave a comment.Jacob R.
I just don't have words for what I feel about this experience. Very negative. I will never use this third party location for a Uhaul rental again and I will certainly not be recommending it to anyone.Anne T.
Customer did not leave a comment.Tania C.
Very helpful and efficient staff at Lakeside Automotive. Would definitely recommend and use again!Scott S.
Customer did not leave a comment.Chris V.
Actually supply the equipment I pay for. Paid for an appliance dolly and never got it. Had to move two stoves, two dishwashers, and two fridges up and down stairs by hand. Not pleased. Also, had to wait 20-30 minutes to return it because you wouldn't answer the phone about the fact I never got the dolly.Colton W.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Freddie G.
Customer did not leave a comment.Charlene S.
There were no concerns. It was pretty straighforward. I came in without a reservation during business hours. I provided my personal information and recieved the vehicle. After finishing my move I dropped my key off the same day.Marcus R.
Customer did not leave a comment.Sandra M.
Customer did not leave a comment.matthew Z.
Customer did not leave a comment.DONNA P.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Leks L.
Pick up was nearly impossible because the cell service in this area is garbage and there isn't wifi. I actually called the store in Greece, NY and the helpful clerk was able to get me checked in and get moving a full 40 minutes after I arrived at my pick up time.Kaylynne W.
did not remove snow around or on vehicle. windshield wipers were not the correct ones for snow, the back door to the truck had problems opening and the truck pulled to the right.Stephen B.
Customer did not leave a comment.Nicole S.
Customer did not leave a comment.Jessica C.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Karole K.
Place was closedTERRY LEE T.
Customer did not leave a comment.yusus K.
Customer did not leave a comment.LUANNC H.
PR skills were lacking.(at pick up location) Many thanks to my regional office for the many changes made to my reservation due to my new house closing.... Thank you so very much!!!Diana J.
Customer did not leave a comment.Dan S.
Customer did not leave a comment.Brenda B.
Customer did not leave a comment.DONALD P.
Nothing Truck rental was flawlessCraig G.
Customer did not leave a comment.Matthew Y.
Answer the phone when people call for roatside assistance.Donald S.
Vehicle was dirty on the inside. Additionally just after leaving location, check engine light came on.Jeremy D.
Customer did not leave a comment.THOMAS S.
Customer did not leave a comment.Khadija A.
Customer did not leave a comment.FRANK G.
Customer did not leave a comment.Trevor P.
Customer did not leave a comment.Michael D.
The truck roof leaked destroying my dAUGHTER'S MATTRESS.Kevin W.
Customer did not leave a comment.Shyan W.
Location was convenient.Jody W.
I showed up to the location hours before the pickup to confirm the right times and card would be charged as per my conversation with the rep. It wasn't, the wrong card was charged and charged the wrong amount and my friend received no help hitching the trailer in the rainNia C.
Tony and Shane At Lake Side made the whole experience feel like we were Family. You have a couple of great assets in them.Andy R.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.John J.
Need to offer a half day rental as I only rented for a couple of hours!Steve C.
Small space. Had to move truck to be able to park car. Friendly staff!Brenda H.
Customer did not leave a comment.JOSHUAF H.
Customer did not leave a comment.Sally V.
Nothing. Everything went smoothly and it was easy to use the check in process. Thank you!Jennifer W.
Customer did not leave a comment.Teresa W.
Customer did not leave a comment.Shamara R.
Customer did not leave a comment.Michael D.
Can't rate staff due to the trailer being dropped off after hours.Larry H.
Customer did not leave a comment.Susan M.
Customer did not leave a comment.Kyle P.
Customer did not leave a comment.Chris K.
This specific store was unorganized and inconvenient. I showed up on time to pick up my truck and when I opened my lockbox there was no key. So then I proceeded to have to sit on hold, then wait for an area manager to come to the store to cut me a new key. This was a huge inconvenience and I will never be renting a U-Haul from Lakeside Automotive again. However I will say that the U-haul area manager was very helpful and I appreciate him and the good job he did.Josephine B.
I put the key in their UHaul dropbox #1 (along with the receipt for the gas to show I replaced what I used), but somehow they couldn't find the key the next day and blamed me. This was after they called me to verify that I did indeed put the key in the dropbox. I don't know what they did with the key, but for them to charge me a $75 locksmith fee plus an additional $35 for an additional day's rental rental for their mistake is just ridiculous. I took a bunch of pictures of the truck when I returned it to show that I didn't damage it in any way, but I didn't realize I should have taken a picture of me putting the key into the dropbox as well! I'm currently disputing the additional $110 charge on what should have been an under $50 rental.Erik R.
Customer did not leave a comment.Robert N.
Location did not put in my 24/7 reservation so I was not able to pickup my truck at the reserved time and I had to wait until the next day. When I picked up the truck the next day, none of the employees were wearing masks.Emily G.
Customer did not leave a comment.Rick M.
Customer did not leave a comment.Jaime M.
Customer did not leave a comment.BRIANP M.
The customer service was subpar. I felt like a nuisance rather than a customer. The representative seems preoccupied with other things and not interested in serving my needs. On the other hand, once he gave me his attention, he seemed knowledgeable and was helpful getting the equipment attached to my vehicle. Again, once I had his attention, he also processing my payment quickly and efficiently.Kody Y.
Customer did not leave a comment.Marcia B.
Customer did not leave a comment.Mike H.
Customer did not leave a comment.Zachia G.
Make sure the code for the boxes to pick up keys is correct. Make sure the key that is in the box is matched up with correct truck that the website says it's assigned to.Jahadi P.
Customer did not leave a comment.Jeffrey F.
Customer did not leave a comment.cynthia T.
Customer did not leave a comment.Milena A.
Customer did not leave a comment.THOMAS I.
Customer did not leave a comment.P Gibson R.
Customer did not leave a comment.Nanette D.
Nothing Tony at Lakeside Automotive is greatryan M.