Comentarios del cliente para Lakeside Automotive

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Lakeside Automotive

Grado total:

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Alana P. en

Grado:

El cliente no dejó un comentario.

richard S. en

Grado:

El cliente no dejó un comentario.

Christof G. en

Grado:

FIX this locations phone number that you have on-line it is a busy signal all day long! My issue is not with this place its was UHAUL in general. The scheduling pick / drop off NEEDS IMPROVEMENT! On 8/07/2019 I wanted to pick it up at one location I called the location the day before an they said they are not UHAUL staff call a phone number. The day before I was to pick it up!!!!! Then had to drive 20 minutes to pick it a the Albany location. THE DAY BEFORE pick up!!!! on 8/21. All good out Brockport. Then I in Brockport I see a UNHAL place around the block from where I was. Lakeside said sure drop it off all good see you later. No paper work given just you are all set sir. Then I try to do it on-line that was a big no go! Then call you and try to change a drop off location! GOOD LUCK from staff not knowing how too to drop calls not fun. I do understand that I changed the drop off location but trying to let UHAUL know was a nightmare!!! I was making a change a day before it was due to be dropped off and your phone call staff could not change it. Two thing fix this locations phone number that you have posted online. BUSY SIGNAL> Second make so your phone call staff can help.

Kevin M. en

Grado:

Easy like it should be. Great customer service!

kevin F. en

Grado:

charged me for three days rental, only had it for a day and half, location was dirty, and not well maintained. did not have everything set up and ready when I got there had to go through a big pile of moving blankets and find enough for my needs.

Yenneke R. en

Grado:

El cliente no dejó un comentario.

Benjamin D. en

Grado:

The Uhaul website was down (which is frequent) and the manager was unable to use the system. He took down my information and trusted that I would return the van, a swell guy! The previous renter of the van changed the lock code on the box, however the manager was able to "guess" the lock code because the outside lock boxes provided by Uhaul are EASY to trick open if you know how. Luckily for me the guys were able to figure it out! The Uhaul "self check-in" service, in my opinion, has been nothing but trouble. The location I rented from was GREAT, however the Uhaul system itself is NOT good and I could not recommend the service at this time.

hutter J. en

Grado:

Not much. Everything was pretty good and straightforward for me.

Chris V. en

Grado:

Everything was as promised!

John D. en

Grado:

No issues.

shirley N. en

Grado:

overall the dealer was great, however, the uhaul customer service 800 number is rated a big fat zero. I had reserved a 10 foot truck at this location as shown on the website. Only to be redirected to another dealer 20 miles away by the customer reps. This not only added to my trip time but substantial money due to the additional miles by a customer rep. what a racket, state there is a truck available at one dealer only to send you somewhere else at a greater cost. The one thing that bothered me was the customer care people I talked to just did not give a damn, their attitude was take it or leave it. What has happened to uhaul? maybe has rose above thier customers care and trust.

Don M. en

Grado:

El cliente no dejó un comentario.

maryanne B. en

Grado:

Very nice and convenient

Terrence F. en

Grado:

Make sure the truck has more than 1/8 tank of fuel.

Craig H. en

Grado:

El cliente no dejó un comentario.

carol F. en

Grado:

friendly

Angela W. en

Grado:

El cliente no dejó un comentario.

Todd M. en

Grado:

We really like the new vehicles U-Haul is putting on the road. I think this is the 4 time we have rented from you. Each time the people and equipment have been great. Thank you.

Art H. en

Grado:

Excellent experience. The guys were super friendly and helpful

MICHAEL B. en

Grado:

I filled the truck up with gas prior to returning it. and was still charged 22 bucks for fuel. while agree it wasn't full the rental paperwork said it needed to be filled to between 7/8s and full. i filled it stopping a few times to check the gauge even doing my best to insure it was filled properly. i dont think i should have been charged.

Curt K. en

Grado:

El cliente no dejó un comentario.

Christina P. en

Grado:

El cliente no dejó un comentario.

William P. en

Grado:

El cliente no dejó un comentario.

Stephen H. en

Grado:

Excellent customer service and equipment.

Mark L. en

Grado:

El cliente no dejó un comentario.

Thomas M. en

Grado:

El cliente no dejó un comentario.

Adam M. en

Grado:

El cliente no dejó un comentario.

Alexandra S. en

Grado:

El cliente no dejó un comentario.

lori F. en

Grado:

El cliente no dejó un comentario.

richard D. en

Grado:

El cliente no dejó un comentario.

Melissa M. en

Grado:

Could not connect by phone as the line was busy eery time I called. Very inconvenient.