Comentarios del cliente para Lake Murray Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Lake Murray Self Storage

Grado total:

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Jane B. en

Grado:

Bryan is so helpful, friendly, courteous, and a joy to work with. He is such an amazing communicator both on phone and in person.

Kevin F. en

Grado:

El cliente no dejó un comentario.

Eddie F. en

Grado:

El cliente no dejó un comentario.

KYLE A. en

Grado:

The site is a rundown outdated “storage” facility. The person in charge couldn’t care less about his business and the equipment was unkept and ill maintained. We weren’t given the equipment we were confirmed, and no safety checks and or routine inspections were completed.

Marion C. en

Grado:

El cliente no dejó un comentario.

Ashley R. en

Grado:

El cliente no dejó un comentario.

ROYCE H. en

Grado:

El cliente no dejó un comentario.

Derrick W. en

Grado:

El cliente no dejó un comentario.

Cindy G. en

Grado:

El cliente no dejó un comentario.

Todd T. en

Grado:

Great customer service.

James P. en

Grado:

The office smelled.

Erenst O. en

Grado:

El cliente no dejó un comentario.

Julie S. en

Grado:

It was quick to pick up and drop off on a Sunday!

Rinzee S. en

Grado:

Great experience

Bill B. en

Grado:

I requested and paid for 24 blankets but only found 12.... it was ok as I had some of my own... the representative said he would have a credit issued to my credit card... he was very nice....

JAMES L. en

Grado:

Make sure customers are aware of fuel over fill policy and where the gauge is at time of pickup. Communicate the on line check in information for the return . Teach district managers better customer service skills

Matthew S. en

Grado:

El cliente no dejó un comentario.

Christina S. en

Grado:

El cliente no dejó un comentario.

Jeffrey P. en

Grado:

El cliente no dejó un comentario.

Joel P. en

Grado:

El cliente no dejó un comentario.

Jennifer K. en

Grado:

Did an after hours drop off. Returned online at uhaul.com

Ray D. en

Grado:

Excellent service, was very pleased.

William N. en

Grado:

Was met at the truck and we unloaded the trailer quickly.

sarah F. en

Grado:

They were not open. The sign said they would be there at 10, the website said 9 and no one was there all day

robert B. en

Grado:

El cliente no dejó un comentario.

Sonny W. en

Grado:

Explain that the advertised price for day rental comes with additional fees that have to be paid.

brian M. en

Grado:

I received great service here. The gentleman I dealt with was friendly and respectful. Had me hooked up and on my way quickly. A very good experience.

carol ann K. en

Grado:

UHAUL Claim Carol Ann Kugler 1205 Harding Lane Silver Spring MD 20905 Ca.kugler@gmail.com 06/28/2019 U-HAUL LAKE MURRAY SC COLUMBIA SC VISA ending 7437 -$471.97 Posted 07 01 19 Contract # 91852874 10 ft truck TM 3224T $293.00 Made at Cloverly Auto # (014521) ph #3014219416 4 days allowed Picked up Lake Murray SC 11:46 am 6/28/19 ph # 8037818001 Returned Cloverly (truck only) 07 01 19 9:48 am Auto Transport (AT 3810H) picked up Lake Murray SC $79.00 Safe Move $79.00 Total charged Card ending 7437 $471.97 UHaul in SC did not safely or correctly connect hitch for auto transport Left at UHAUL in Kenley NC due to a tire blowout on highway. Attempted to call Uhaul. NC office was closed. The truck stop at Kenley NC called several companies to replace tire without success. No one had a replacement for the 14 in tire on the trailer. Uhaul did not provide a spare. Owner Wade 252 235 8158 Uhaul kenley NC The original order , as confirmed by an employee at the Lake Murray Uhaul was for a 10x20 truck which had a bench seat for 3 adults. They gave my daughter , Knatalia, who moved from SC to MD, a smaller truck. My daughter thought I , her mother, Carol Ann Kugler , had changed the order. The employee at Lake Murray also admitted that this Uhaul commonly double books their trucks. Thus they did not have the 10z20 truck we had ordered originally from Cloverly Auto Uhaul. Cloverly Auto confirms the order on their end was for this amount charged for a 10x20 truck. I am requesting a total Refund for the Auto Transport ($79) including the portion of the "Smart Move" insurance paid which didnt help us at all late at night with a faulty trailer. In addition, I am requesting a 50% refund for the truck for a sum of $146.10 for the fraudulent, sneaky manner in which the Lake Murray SC Uhaul knowingly rented a truck that was clearly different from the original request. Why would we order a truck with 2 bucket seats for 3 adults??? Refund total amount to card used.

Brad W. en

Grado:

El cliente no dejó un comentario.

Alissa M. en

Grado:

U-haul on-line process was less than satisfactory (my pick up location was changed a couple of days prior to pick up). All u-haul personnel were extremely helpful!!!

Jim H. en

Grado:

No one is ever there I tried 3 times and left a message the day I arrived in Columbia. No return call. Blankets are left in a bin outside the office where anyone could confiscate.

Coretta L. en

Grado:

Thank you for taking the time to answer all of my questions and concerns!

ALPHONZO S. en

Grado:

El cliente no dejó un comentario.

Augustus F. en

Grado:

Difficult to get in and park. The new owner is trying, but the place needs a lot of work.

Brian B. en

Grado:

El cliente no dejó un comentario.

Ann H. en

Grado:

El cliente no dejó un comentario.

Terry H. en

Grado:

Truck should have been retired long ago the shocks were non exixitent the engine was not efficient and burned to much gas needed clean up . The online software was terrible took 1 hour and phone support in order to get the lock code the damaged spots on the truck were to numerous to document. I need to rent another truck in a few weeks doubt it will be from U-Haul I asked for a 20 foot truck the software or the system gave me a 27 foot truck should have shown me other locations if not available cost me more than I should have spent.

Katelyn A. en

Grado:

El cliente no dejó un comentario.

Daniel H. en

Grado:

El cliente no dejó un comentario.

Danielle D. en

Grado:

El cliente no dejó un comentario.

Marc W. en

Grado:

El cliente no dejó un comentario.

Lee T. en

Grado:

Super easy to get in and out.

Ashton C. en

Grado:

El cliente no dejó un comentario.

William N. en

Grado:

El cliente no dejó un comentario.

Nick H. en

Grado:

No one was present when dropping off. Dropped at thos location before and everything was good.

joseph B. en

Grado:

El cliente no dejó un comentario.

Cindy J. en

Grado:

Very Friendly and very helpful. Would be gladly to use again and recommend to family and friends.

Paul S. en

Grado:

Nothing - the mobile check-in process was great and easy!

charies D. en

Grado:

Maybe add running board to cab, it was a big step to get into and out of the cab.

Adam F. en

Grado:

El cliente no dejó un comentario.

william M. en

Grado:

I was wrongfully charged for fuel

joseph B. en

Grado:

Best service I have ever had with a rental!!

Shawna V. en

Grado:

I ordered 2 dozen blankets, and two dollies. None of them were in the truck. Made the move so much more difficult than it needed to be

TOBY M. en

Grado:

El cliente no dejó un comentario.

TOBY M. en

Grado:

El cliente no dejó un comentario.

Harold P. en

Grado:

The guy running it was not professional

TOBY M. en

Grado:

Very knowledgeable in the best service

Berry W. en

Grado:

El cliente no dejó un comentario.

Sameera G. en

Grado:

El cliente no dejó un comentario.

john K. en

Grado:

When I picked up the truck “his computers” were down. We sit there for 2 hours waiting on the truck. Finally got the truck it was nasty inside and outside. Told me he would give me a discount and didn’t. Then when I just dropped it off he didn’t want to give me a paper telling me he was sorry he was closed because he was on vacation: this place is a joke. I will not rent from this location again.

Shayne S. en

Grado:

El cliente no dejó un comentario.

Douglas P. en

Grado:

El cliente no dejó un comentario.

Arthur L. en

Grado:

The truck was nearly brand new with only 11,422 miles which was really nice. I ordered a 20' truck but got a 26' due to lack of availability of the 20' and did not pay extra. Problem - the paperwork showed a different 26' truck with 55k miles that made checkout was challenging. All in all it worked out but was a bit of an inconvenience having to spend extra time checking the truck in on an already busy day.

David H. en

Grado:

El cliente no dejó un comentario.

Mark S. en

Grado:

Wonderful Service!

Angela R. en

Grado:

We took a picture of the mileage on the truck before we left and compared it to the computer generated and it wasn’t the same amount on the computer generated. But the written ticket had the correct mileage that we started with. This resulted in a huge over charge. When calling to get this straightened out no on is ever there or answers the phone and the voice mail is too full to get someone to discuss the matter. I live 30 minutes away and cannot drive to their location when they are available. Thank goodness my driver noticed that this person working was trying to do something fishy. I was was doubled charged and I have been waiting 1/2 hour for U-Haul to answer the phone ....HORRRRRRRIBLEEEEEEEEE. This over drew my account too. THANKS ALOT

Eric J. en

Grado:

El cliente no dejó un comentario.

Melody D. en

Grado:

Great friendly service! I'll use this location again next time I need a Uhaul. Thank you for your help!

ROBERT R. en

Grado:

El cliente no dejó un comentario.

elizabeth H. en

Grado:

Despite some technical problems with their computer the day I made my reservation, the customer service was top notch! The man who helped me when out of his way to navigate through the computer glitches to make sure I had a positive experience. I would definitely recommend this location.

Darrel L. en

Grado:

El cliente no dejó un comentario.

Bruce D. en

Grado:

El cliente no dejó un comentario.

Myron W. en

Grado:

Rented 15' truck online. Paid $119. Arrived at 9AM. Apparently the truck I rented had been stolen the night before and damaged and all they had was a 10" truck. Mid-move ran out of room and had to go to a different U-Haul to rent a second vehicle. My intent where we were unloading was to find the nearest U-Haul to return to. This location texted me and requested that I drop it at Watkins which was over 20 miles away. Adding to my mileage total and gasoline expense. I can't tell where I received any discounts or refunds or anything for these issues.

Nathan H. en

Grado:

Gentleman met me early before opening just to help me with the pickup. Very nice.

GEORGE G. en

Grado:

El cliente no dejó un comentario.

arturo O. en

Grado:

El cliente no dejó un comentario.

Tim J. en

Grado:

El cliente no dejó un comentario.

Ruth C. en

Grado:

Very nice; offered us a military discount based on husband's service. Will definitely use this location again in the future.

Victor B. en

Grado:

Great customer service. Fast and friendly

marlon G. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

Jason F. en

Grado:

I can finally write my review because it has taken me awhile to get over taking 1.5 hours to actually process the rental on the App. The app did not recognize my e-mail address and would not letme finalize the process to add insurance. We went in a week before pickup to make arrangements and thought we were all set even after we told them we needed to pick up at 7:30 am before the shop opened at 9 am. Very frustrating. The guy that ran the shop was helpless to complete process until store opened at 9! He was extremely nice but will make me hesitant to ever use U Haul again. Also, it took over 48 hours to receive a copy of the contract agreement, which made it interesting when my relative returned truck in another state!!!

Lee D. en

Grado:

El cliente no dejó un comentario.

Mary W. en

Grado:

El cliente no dejó un comentario.

PAUL P. en

Grado:

El cliente no dejó un comentario.

Michael S. en

Grado:

El cliente no dejó un comentario.

Thomas S. en

Grado:

Toby was awesome! Kind hearted, and goes the extra mile for the customer.

Solon F. en

Grado:

The crew at Lake Murray Self Storage are professional, caring and truly delight in serving their customers. This was an absolutely great rental experience, I’ll be back in the future for all of my rental needs and will share with friends and family.

Christa S. en

Grado:

Fabulous customer service.

Robert S. en

Grado:

El cliente no dejó un comentario.

Stephen P. en

Grado:

I was falsely accused of not cleaning out the truck when I took pics and cleaned it out myself. I’ll never go back to this uhaul facility again.

Denise S. en

Grado:

The young man that was assisting me appeared to be very unsure of what he was doing. The computer systems were down which forced me to get no paperwork upon leaving with the trailer. The "pick up" registration took almost half an hour. The facility did not have a method to connect the trailer lights (adapter). At drop off, the venue was still closed despite arriving after the advertised open time by at least 45 minutes. The office area for the facility wreaked of cigarette smoke smell.

keith M. en

Grado:

Very nice and helpful. Will use again in the future.

gerry K. en

Grado:

El cliente no dejó un comentario.

David G. en

Grado:

El cliente no dejó un comentario.

Robert S. en

Grado:

El cliente no dejó un comentario.

Pearl B. en

Grado:

I went to drop off no was there I waited 45 minutes and no one never came. I left and came back still no one in the office at 12pm I just drop off and left thanks pb

Lee D. en

Grado:

Easy Rental!

Willy W. en

Grado:

Driveway, yard needs paving but, staff is fantastic.

Steven B. en

Grado:

Great customer service! So nice and pleasant to talk to.