Customer Reviews for Laguna Self Storage LLC
(U-Haul Neighborhood Dealer)

1,643 reviews

20522 Laguna Canyon Rd   Laguna Beach, CA 92651
(On Laguna canyon rd right next to the Laguna Beach animal shelter)

(949) 494-2097

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(949) 494-2097

20522 Laguna Canyon Rd
Laguna Beach, CA 92651
(On Laguna canyon rd right next to the Laguna Beach animal shelter)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Michael, was awesome. He helped make my experience amazing. First time I have ever moved by myself, and rented a truck. Grateful! Meg H

Megan H. 
Rating:
5.0

Customer did not leave a comment.

sue C. 
Rating:
5.0

Professional service and very fast

andrew J. 
Rating:
4.0

Change the opening hours on the website. It stated open till 6:00 pm, but was closed at 5:00. Mike was very helpful the next morning over the phone, so it was not an issue.

Nynke F. 
Rating:
5.0

Excellent customer service

Nicole C. 
Rating:
5.0

Friendly and efficient service.

Dirk D. 
Rating:
4.0

The staff was very helpful and professional. I was worried that they would close before we were done unloading but I was reminded that we could do a drop off anytime. This information was very helpful.

Guadalupe S. 
Rating:
4.0

Rented a van from Laguna canyon location. Service was great and very east experience. Van was in great condition. Thanks

BRIAN S. 
Rating:
5.0

Friendly and efficient. Great team.

SCOTT G. 
Rating:
5.0

In house agent was extremely helpful and very accommodating

JOANNE G. 
Rating:
5.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Nothing to be improve very friendly and helpful people! Will keep coming back

JUAN J. 
Rating:
3.0

We were told that we would have 2 days from time of rental to turn in the truck and we didn't provide a drop off location yet we were charged $71 for a late fee?! We rented it on Sunday and returned it late Monday night at 7PM.

Kasey K. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
3.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

Dominic T. 
Rating:
5.0

Customer did not leave a comment.

Dana K. 
Rating:
5.0

The team at Laguna Beach Self Storage is the best. Always friendly, efficient, and no upsell. I have worked with them about five times now for everything from my move to odds and ends, and it's been the same stellar service each time.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

Dermot B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Great Service!

Dina W. 
Rating:
5.0

Love this spot. Very friendly staff and management in Laguna Canyon. Highly recommend for moving needs and they have storage.

Matthew K. 
Rating:
3.0

The personnel were very helpful and attentive. The facility is not super conducive to getting a trailer in and out of! What I don't understand is we have put in a request for a one way trailer rental…and according to Uhaul, we won't know if we can get one until a day or two before the move? Kind of difficult to plan on that “hope” when we have escrow closing.

Ronald V. 
Rating:
5.0

Very friendly

BITA F. 
Rating:
5.0

Customer did not leave a comment.

Habib H. 
Rating:
5.0

Always a great experience at this location

john M. 
Rating:
5.0

Customer did not leave a comment.

Luan T. 
Rating:
5.0

Great service from on-site representative

Cynthia K. 
Rating:
5.0

The best customer service, hands down. Always friendly and efficient. Probably my 6th rental or more with them. They make it so easy. Thank you!

Scott G. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Very professional and fast.

Brian O. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K. 
Rating:
5.0

Had issues with my card & they still were very accommodating and nice. Even the next day at drop off, they took the key & I was in my way in seconds. Great experience.

Ashley R. 
Rating:
4.0

Customer did not leave a comment.

Ron D. 
Rating:
5.0

The man helping me was fantastic!

LAUREN D. 
Rating:
5.0

Customer did not leave a comment.

ZOHRA M. 
Rating:
4.0

Customer did not leave a comment.

LYLE T. 
Rating:
5.0

Great customer service. I have used those location around 5 times and every time has been wonderful.

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD J. 
Rating:
5.0

A really nice operation. Can't think of much to improve.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

VANESSA A. 
Rating:
5.0

Customer did not leave a comment.

LEN S. 
Rating:
4.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

mingle P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Excellent service and brand new Cargo Van

Mangesh P. 
Rating:
5.0

Smooth rental with no problems at all. Great service here.

Michael Y. 
Rating:
4.0

Is a little hard to get in and out of with the road traffic and small site. Nothing that really impacts the rental, just some notes for difficulty for anyone else lookin to rent/return from this location.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

laura P. 
Rating:
5.0

This was by far the best rental experience we've ever had! Mike was extremely helpful, courteous and attentive. The service he provided was exceptional. We found our new u-Haul location; we won't be going anywhere else! Thanks, Mike!

Manuel T. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
3.0

Is not setup well for trailers. Other than that it is a nice location

Ken H. 
Rating:
5.0

Customer did not leave a comment.

Vivek J. 
Rating:
5.0

Customer did not leave a comment.

PUNEET K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Exceptional service from the two men handling the reservations. Great communication and follow up.

LISA H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

The employees ensured that all my needs and wants were met. The truck was ready in a timely basis and ready to go.

GREGORY D. 
Rating:
5.0

When making the reservation it said that a rep would be in contact with me before 6pm the night before to confirm truck and pick-up location. This never happened. I called the customer support line at 8pm and was told everything was fine with my selected rental and pickup location/time. Maybe a better thing to say is that if there is any problem with your selected rental/pick-up location that a rep will be in touch with you by 6pm the night before.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

BABAK H. 
Rating:
5.0

The drop off went seamlessly! Thank you!!

KIMBERLY P. 
Rating:
5.0

Customer did not leave a comment.

DONNA B. 
Rating:
5.0

Excellent service by local staff

Michael R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Elevator needs to be in working order

GREG D. 
Rating:
5.0

Very personal attention! Local feel for Laguna

ROBERT O. 
Rating:
5.0

The employee at this location actually care for the customer. He called me to make sure that I will return the truck on time at his location because other customer have a reservation and need the truck.

Anthony B. 
Rating:
5.0

Not a thing. The guy at Laguna Beach Canyon Road location was terrific.

ANDREW L. 
Rating:
4.0

Customer did not leave a comment.

Darren G. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Great experience!

DENNIS S. 
Rating:
5.0

Easy checkout. Courteous service.

WILLIAM S. 
Rating:
5.0

The driveway is small and not very visible. I missed it and had to turn around.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

ALVARO V. 
Rating:
5.0

We didn't know where the drop box was so we had to put it in the lock box drop off. It would've helped a bit if the details in the instructions told us this instead of telling us to put it in the nonexistent orange box.

JASMIT S. 
Rating:
5.0

Nothing! It was perfect! 10/10, Bookmarked the location and will be coming back for all my future truck rental needs.

NADAV A. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
5.0

Well run company

Casey H. 
Rating:
1.0

Uhaul is horrible. The worst experience I've had in years. I will never rent another one. I can't express how awful you people are. Don't ever rent from Uhaul go somewhere else.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

SAMAD H. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Staff are always friendly and helpful.

Stephen K. 
Rating:
5.0

Derek is awesome and always very helpful and accommodating ‼️ As a Laguna local, this is always my first stop for all storage / UHaul needs if u have availability 🙏

BRADLEY F. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Great Service! I would highly recommend this Uhaul location.

Dina W. 
Rating:
5.0

Exemplary service and so helpful!! Beyond 5-stars!!

Vicki H. 
Rating:
5.0

Customer did not leave a comment.

Tuan T. 
Rating:
1.0

Honor the reservations people make!

ABNER C. 
Rating:
5.0

Everything was very efficient. Service was great. Truck ran well.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

ALVARO V. 
Rating:
5.0

Customer did not leave a comment.

Stephen V. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Becky B. 
Rating:
3.0

Expensive for a one day rental. Truck was ok but not spectacular or up to date or in great condition etc. For a truck I did not expect more so was satisfied. Overall a good experience.

STEPHEN E. 
Rating:
5.0

All the guys at the Laguna Canyon location are amazing!!! Such huge assets to your company! T

Erin M. 
Rating:
5.0

Customer did not leave a comment.

Leslie T. 
Rating:
5.0

Customer did not leave a comment.

cindra F. 
No reviews have been submitted for this location.

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