Customer Reviews for Laguna Self Storage LLC
(U-Haul Neighborhood Dealer)

1,875 reviews

20522 Laguna Canyon Rd   Laguna Beach, CA 92651
(On Laguna canyon rd right next to the Laguna Beach animal shelter)

(949) 494-2097

Office Hours

  • Monday - Saturday:
    8:30 am - 1 pm / 1:30 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(949) 494-2097

20522 Laguna Canyon Rd
Laguna Beach, CA 92651
(On Laguna canyon rd right next to the Laguna Beach animal shelter)

Services at this Location:

Office Hours

  • Monday - Saturday:
    8:30 am - 1 pm / 1:30 pm - 5 pm
  • Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

AAA+++ Thanks 🙏

Steve N. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Great staff!!

Julio S. 
Rating:
5.0

Customer did not leave a comment.

stephen T. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The customer services ce was excellent. 😊

Cheryl G. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Every thing was good

Hossein E. 
Rating:
5.0

Customer did not leave a comment.

MORDECHAI S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl V. 
Rating:
4.0

Customer did not leave a comment.

Jonathan Y. 
Rating:
5.0

Customer did not leave a comment.

Mohammed J. 
Rating:
4.0

Customer did not leave a comment.

Lidia R. 
Rating:
1.0

Have the truck at the right location. Be transparent about milage and stop being weird

jamal B. 
Rating:
5.0

Customer did not leave a comment.

HEATHER K. 
Rating:
5.0

Pleasent people to deal with and great equipment too! Thank you

Sydiny S. 
Rating:
5.0

I recommend this location very clean and professional. I do not recommend COSTA mesa Newport blvd location and the manager (Andrew)who is a jerk. Thx

PARISA R. 
Rating:
5.0

A beautiful lady who helped me she was amazing and very friendly and helpful

souzan Z. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Friendly and efficient staff. Trucks are kept clean. I think they are great.

STEVEN M. 
Rating:
5.0

The staff was articulate, knew the business and very affective ! Very comforting in a stressful time of moving ! Thanks

Mark H. 
Rating:
5.0

The associate at the counter was awesome!

Denis S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Absolutely nothing! Lisa and Shad were very helpful and professional. The best!!!'

Debra K. 
Rating:
5.0

Customer did not leave a comment.

Ron C. 
Rating:
5.0

Customer did not leave a comment.

MARTHA S. 
Rating:
5.0

Lisa was an excellent help ! What a nice lady

lorena C. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

stefen R. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

N/a

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

Noel P. 
Rating:
5.0

Entire process was seamless. Office personnel was cordial and welcoming upon arrival. Van was a newer van and in great condition. When I dropped vehicle off, same personnel was present and welcoming again. Receipt was emailed to me within minutes of dropping off van. Great moving experience!

Bob S. 
Rating:
5.0

Very nice customer service person. Very accommodating.

christopher S. 
Rating:
5.0

Customer did not leave a comment.

Amit S. 
Rating:
5.0

Keep up the good work you are doing great. 😁

GABRIEL L. 
Rating:
5.0

Customer did not leave a comment.

Nick A. 
Rating:
5.0

Excellent customer service. Very professional and friendly. I can't say enough nice things about the customer service I've received from the Men and Women who work at Laguna Self Storage. Thank You!

TODD G. 
Rating:
5.0

The staff was SO NICE and I highly recommend

Paige M. 
Rating:
4.0

They need a traffic light for big truck rental customers to enter and exit. This exit is incredibly dangerous.

Jennifer A. 
Rating:
5.0

Great experience! They accommodated my need to move my rental time and were so nice and helpful especially the 2 girls in the office.Will def recommend.

Cari P. 
Rating:
5.0

Customer did not leave a comment.

Amit S. 
Rating:
5.0

The Laguna Self Storage staff was extremely professional and efficient. And they had a sense of humor. Especially when the UHaul website insisted on me providing two personal references to rent … a handtruck. 😂. It was only their appreciation of the absurd that kept me from being annoyed at that.

Catherine W. 
Rating:
5.0

Lisa and V were awesome and helpful 👍

Cody J. 
Rating:
5.0

Great service Thankyou!

Carol C. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Scot M. 
Rating:
4.0

Customer did not leave a comment.

Vasile M. 
Rating:
5.0

Customer service & staff was excellent. Van was ready and everything worked normally. Great experience.

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
5.0

Personal touch, very helpful and perfect location for my needs at least 12 times a year

Robert L O. 
Rating:
1.0

Aweful!!! Stay away , once they get your money they don't answer your calls, and don't call back. they gave me the wrong truck! a SMALLER truck an I didn't catch it until Sunday when we finished loading an couldn't fit everything, like we did when we moved here (we're military and move often) . They closed Sunday an Monday for the holiday so I was SOL!! I had to use what I had an didn't have enough room now we have to make another 6HR trip!!! Taking extra days for loading an rest!! So much trouble they have caused!! And they are still not getting back to me!! This happened Friday Beware!! They will cost you money time an a lot of stress

holly J. 
Rating:
5.0

Amazing ladies working the front desk.

chris W. 
Rating:
5.0

Customer did not leave a comment.

Alan O. 
Rating:
5.0

Customer did not leave a comment.

Russ F. 
Rating:
4.0

help over work and just receive that just can in and was all clean

allen K. 
Rating:
5.0

The gals in customer service were absolutely fantastic! Workers were repairing the parking area on a Saturday morning and they kept composure in the midst of chaos. Friendly and apologetic, they made a crazy situation tolerable and almost laughable. Any company would be lucky to have them.

Bob D. 
Rating:
4.0

The “engine oil maintenance” light was on when I picked it up.

JUDY J. 
Rating:
5.0

Customer did not leave a comment.

AMy G. 
Rating:
5.0

Always the best service. No improvement necessary.

MARCI R. 
Rating:
3.0

The truck had very little gas and had only 38 miles left in the tank. It is really poor customer service to rent a truck with very little gas. The right mirror didn't work and you could not adjust it. They were really slow. It used to be a lot better run in the past.

Bettina R. 
Rating:
5.0

Customer did not leave a comment.

Diana L. 
Rating:
5.0

Everything went so smoothly & Lisa was great! Don't know if anything that needs improvement

Carole H. 
Rating:
5.0

I have nothing to change. The girls were very nice and accommodating. I had to rent a U-Haul cargo van last minute and they came through for me right before they closed. I forgot to rent the dolly and I had to go back and get it two minutes before closing and they waited for me. They had the dolly outside Ready to go. They were very sweet and accommodating and I would definitely recommend this location.

Denise E. 
Rating:
3.0

Get a U-Haul key drop box. Otherwise make it more obvious where it is, because it most certainly is not. Make space for night drop offs. It was a pain to reverse park the 15 footer in such a tight spot.

ALEXANDER K. 
Rating:
4.0

Customer did not leave a comment.

Kirk S. 
Rating:
5.0

Customer did not leave a comment.

Rocco T. 
Rating:
5.0

Customer did not leave a comment.

EDGAR Y. 
Rating:
5.0

Uhaul scheduling got my truck where it was convenient. All the different people have been so courteous. Thanks to all.

Kathy S. 
Rating:
5.0

Lisa was amazing! Made me feel comfortable and assured me I could drive the 15ft truck, and I did with no issues!

Lauran C. 
Rating:
5.0

Excellent Service and Value for Price. Keep up the good work!!

Mangesh P. 
Rating:
5.0

Customer did not leave a comment.

Molly B. 
Rating:
5.0

Customer did not leave a comment.

julian L. 
Rating:
5.0

Customer did not leave a comment.

ted V. 
Rating:
5.0

Everything worked out great. The representative, Fatima, was most helpful and courteous, much appreciated.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Wini S. 
Rating:
5.0

Customer did not leave a comment.

Andrew U. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

Lisa and her assistant are wonderful and give a personal experience to their customers with care. Great location for our needs

ROBERT O. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Sharon D. 
Rating:
3.0

Was not opened when I dropped it off

Nikki D. 
Rating:
3.0

The UHaul App was a joke. It didn't work on my iPhone. I had to call and get an operator to manually check out the truck for me. The truck number on my reservation was not there. The check in was similarly a problem. The App is terrible. The left front light on the truck is not working.

Allan S. 
Rating:
5.0

Customer did not leave a comment.

Sarah L. 
Rating:
1.0

I filled the tank with fuel and actually gave Uhaul 1/4 tank more gas than what I needed to. Then, you charged me $84 for fuel. I have been trying for 1 week to have this fuel charge removed with a simple reply "our regional manager has been busy. We will get back to you" This certainly appears that it is simply UHaul's policy to charge every customer for fuel whether deserved or not and then conveniently ignore them. If I don't hear in the next 24 hours, I have no choice but to report a fraudulent charge to my credit card and have the full cost of the rental removed. I have all receipts, which I have already shared with UHaul. Apologies of aggressive tone but I am not paying twice for fuel and I will be sure that my friends are warned not to fall prey.

Andrew H. 
Rating:
3.0

Customer did not leave a comment.

Kirk S. 
Rating:
5.0

Lisa has an amazing pro customer attitude. Her sincerity and care for what we needed and how she could help us was very real. We will be using and recommending your Laguna Canyon location and Lisa. She's a fast promote.

Dan O. 
Rating:
5.0

Customer did not leave a comment.

federico V. 
Rating:
5.0

Quick and painless.. I had reserved through them but then was switched to Lake Forest by your system… the Laguna Beach location which is much closer to my 2 rentals (old and new) had plenty of trucks available and were willing to accommodate me quickly so very grateful and saved on mileage

ELIZABETH T. 
Rating:
3.0

The front door was locked and the office around the side, but there was no sign. It was also easy to pass on the street. But, these aren't the right questions to be asking. The whole process of pick-up and drop off--neither at a location that I had selected was very very inconvenient over an already stressful event. The customer service people at both locations were great and did their best, but the Uhaul process does not have the customer in mind.

Joylyn S. 
Rating:
2.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
5.0

Very friendly and helpful

Corinne M. 
Rating:
5.0

Customer did not leave a comment.

Sergei M. 
Rating:
1.0

Make more trucks available without having to drive to other cities to pick up or return.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Dino R. 
Rating:
4.0

The van that I had requested was not available but Fatima at this location went out of her way to accommodate my need and lowered the rate on the alternate truck to match the price of the Van that I had reserved for.

Alex N. 
Rating:
5.0

Customer did not leave a comment.

Tom L. 
No reviews have been submitted for this location.

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