Customer Reviews for La Chiquita
(U-Haul Neighborhood Dealer)

255 reviews

170 S Thompson Av   Nipomo, CA 93444

(805) 929-5490

Office Hours

  • Mon-Sun: 9 am–7 pm

Services at this Location:

Contact Us

(805) 929-5490

170 S Thompson Av
Nipomo, CA 93444

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Truck I was supposed to rent was not there so I was unable to do self checkout. Had to go inside and ask for help and they gave me a different truck. Dolly was not in truck, was told I was supposed to call ahead (nobody told me this in email I got while making reservation online). Truck floor was dirty and I had to sweep it out before returning it so I wouldn't get charged. To be fair, I don't think any of this was the location's fault, I blame the online reservation part of the company for screwing up. What if the location had been closed and there had been nobody one there to help me??

Dianna Previs 
Rating:
4.0

Being a small market, the customer needs to be patient waiting for the service. I was early to pick up, and they did their best to get me on the road.

James Hickok 
Rating:
5.0

Customer did not leave a comment.

Juan Munozpaz 
Rating:
5.0

Friendly and took care of us. Best U-Haul experience!!

Amy Nix 
Rating:
5.0

This placed dealt with the return in a prompt and efficient manner. Nice people and convenient location.

Bruce Schmidt 
Rating:
5.0

Keep up with the good work!!!!

wilfred yamashita 
Rating:
4.0

Customer did not leave a comment.

Leif Bennett 
Rating:
5.0

Customer did not leave a comment.

Kollin Crofts 
Rating:
2.0

The uhaul that I reserved was not even present at the location I went to pick up at. I had to drive 30 minutes to the next nearest location to get a similar uhaul van. When I started the vehicle I found that it had less that 1/4 of a tank of fuel. Overall, very frustrating day.

richard bell 
Rating:
1.0

The owner arrived at 9:15 am when the store/location was supposed to open at 9 am. He could not have been more unfriendly. Let me be clear, he was not rude, but not welcoming in the least and barely uttered a word to me. Lastly, the location did not have an "appliance" dolly that I ordered and had expected. Honestly, I am not 100% sure that he even looked for the appliance dolly. He went in the back room and walked out with a regular utility dolly. I am a business owner and rarely negatively review another business owner, but my experience was appalling. I am going to give him the benefit of the doubt and suggest that my experience had to me an anomaly as I cannot imagine U-Haul would allow such customer experiences to persist if U-Haul knew my experience was the norm. I hope others customers, past and future, have a better experience. Thanks.

Carl Knoll 
Rating:
4.0

Customer did not leave a comment.

BRADFORD BALLENGER 
Rating:
3.0

Customer did not leave a comment.

Elena Phares 
Rating:
4.0

Staff were friendly and helpful. The gentleman behind the counter offered to assist me disconnecting the trailer. Transaction was quick and professional. Parking are was clean and easy to access.

Robert Brennan 
Rating:
3.0

Customer did not leave a comment.

Anders STEFFENSEN 
Rating:
4.0

Customer did not leave a comment.

Jim Farmer 
Rating:
5.0

Customer did not leave a comment.

Jose Rocha 
Rating:
5.0

Customer did not leave a comment.

Ximena Hidalgo 
Rating:
5.0

Customer did not leave a comment.

PAUL QUINTANA 
Rating:
4.0

When I called to check on the pickup time, the person that answered the phone did not speak enough English to help me. She laid the phone down and no one came back on the line for 11 minutes!

Teresa Bland 
Rating:
4.0

Customer did not leave a comment.

Robert Vatter 
Rating:
5.0

This store is small but has always had the trailer I needed. The staff is helpful and always hooks up the trailer and lighting cords to my truck!

FORREST MCLAIN 
Rating:
5.0

Customer did not leave a comment.

debra perez 
Rating:
3.0

Uhaul rental at a taco stand? Associate did a good job. They did not have a Dolly and I was still charged. I called customer service and they would not refund. Now I have to call la Chiquita

Justin Adams 
Rating:
5.0

Customer did not leave a comment.

Warren Cofield 
Rating:
3.0

Customer did not leave a comment.

Jory Stein 
Rating:
5.0

Customer did not leave a comment.

Abigail Martinez 
Rating:
2.0

Customer did not leave a comment.

Mike Hazlett 
Rating:
3.0

I felt like they did not want to have anything to do with helping us. Walked in, said we were there to drop off. The guy said okay and stuck out his hand for the paper, looked at the computer and said your good. That was the extent of the conversation.

Rachelle Schaller 
Rating:
3.0

If it's near by, OK place to rent. Neighborhood market, take-out food and U-Haul. U-Haul changed my reservation to this place and took be 20 miles out of my way. With pick-up and drop off, that made me drive an extra 80 miles to do a $42 trailer rental. Not pleased.

Colin Robson 
Rating:
5.0

This location is amazing! Very professional, wonderful customer service and flexible. Highly recommend.

Christopher Hennessy 
Rating:
5.0

Customer did not leave a comment.

Christopher Sumner 
Rating:
5.0

Customer did not leave a comment.

Robert Johansen 
Rating:
5.0

Customer did not leave a comment.

Aron Clark Sr 
Rating:
2.0

Very rude. Did not communicate or help with rentals. They just put the key in the ignition and started up the van. I realized then that I was to pull out the van and do all the inspections myself. At dropoff, it was the same.

Michele Miller 
Rating:
5.0

Customer did not leave a comment.

David Thompson 
Rating:
4.0

Customer did not leave a comment.

Randall Benda 
Rating:
5.0

Customer did not leave a comment.

Christopher Sumner 
Rating:
4.0

Customer did not leave a comment.

Bonnie Mcpeters 
Rating:
1.0

Was connected to a small store. They call someone on their cell and let me talk to him. He said we would be back later drop the trailer in dirt yard and he would handle the paperwork when he returned. We were not able to lift the trailer to drop. Went back in the store. They said he would be back on 10-15. mins. After 45 mins in the sun. We asked a United Rental truck driver getting lunch at the store to help us unload. Bad service!

Jerry Ferguson 
Rating:
4.0

Pleased with the service and it was really convenient to return the equipment on a Sunday when most other locations are closed.

Bonnie Mcpeters 
Rating:
5.0

Customer did not leave a comment.

Ashley Chernesky 
Rating:
4.0

Customer did not leave a comment.

ROBERT MARTIN 
Rating:
4.0

Customer did not leave a comment.

javier sanchez 
Rating:
5.0

Continue the excellent service

Reuben F Gonzales 
Rating:
5.0

Everyone was very friendly and the service was great. UHaul needs to recommend to customers to order food from La Chiquita! It is amazing and helps make the moving experience more bearable

Jeff Efron 
Rating:
1.0

They failed to put items in truck as I was told. Attitude from the female customer service people.

ROBERT VOORHEES 
Rating:
4.0

Customer did not leave a comment.

Nathan Shields 
Rating:
5.0

Customer did not leave a comment.

james stinger 
Rating:
5.0

Not much. Very good experience.

Brian Heid 
Rating:
5.0

Customer did not leave a comment.

Robert Vandehey 
Rating:
5.0

The best customer service I have ever had, and very accommodating

Barnett Joanie 
Rating:
3.0

I have no idea why, when I collected the trailer this morning. they had to cancell my original reservation (made a few days previously) and make a new reservation. Wierd and time consuming, plus I had to produce my credit card in a less than desirable location!

Graham Wallis 
Rating:
4.0

Customer did not leave a comment.

David Depew 
Rating:
3.0

RE: Truck drop off location. Location was convenient and the staff made it easy to drop the truck off.

Mary Tappan 
Rating:
5.0

Customer did not leave a comment.

DAWN Cook 
Rating:
4.0

Customer did not leave a comment.

Don Armstrong 
Rating:
4.0

Customer did not leave a comment.

jane costello 
Rating:
5.0

Customer did not leave a comment.

Graham Wallis 
Rating:
5.0

Customer did not leave a comment.

Jackie Evangelista 
Rating:
4.0

Customer did not leave a comment.

Chris Hartz 
Rating:
5.0

Great and reliable service ... and... extra good food!!! Thank yoiu and God bless you

Mildred Hernandez 
Rating:
5.0

Customer did not leave a comment.

Margaret archuleta 
Rating:
4.0

Customer did not leave a comment.

Stephen Fraser 
Rating:
4.0

The following is of no fault to the representative at the yard I picked up the rental truck. When I picked up a 26 ft U-Haul truck I noticed there was no fuel in the tank. Therefore I had to fill the empty tank before going to my destination. Without knowing the fuel mileage of the truck or the amount of fuel I would need to reach my destination, it required me to fill the tank costing over $150. Afterwards, I discovered I only needed half a tank for the job. Unfortunately U-Haul does not compensate you for the under fuel. Therefore you lose on whatever gasoline you don't use and the next customer benefits from your wallet. I will be posting this on all social media outlets to warn people of this scam.

Trace Eubanks 
Rating:
4.0

Customer did not leave a comment.

Jacelyn Bristow 
Rating:
1.0

I reserved a 10' truck for 4:00. When I showed up at 4:00, the guy told me the truck is out and will be back in an hour. Consequently, I had to go home and wait. They never called me to say it was ready, so I went back at 5:00, and had to load he truck in the dark, due to this. In addition, the back of the truck smelled like dead fish, manure, or something not right, and the walls and floor was all wet. Lastly, I rented some blankets to protect my furniture, and most of them were wet. Hmmnnnn!! What rating would you give this rental experience?

bruce ferrall 
Rating:
3.0

Customer did not leave a comment.

Mari Costello 
Rating:
5.0

The location was closed on New Year’s Day yet an employee arrived !

Thomas Amoruso 
Rating:
4.0

Pick up location was great. Quick and responsive and accurate.

Bruce Opsahl 
Rating:
5.0

Smooth checking in the truck, too.

James Barry 
Rating:
5.0

Customer did not leave a comment.

alan curtis 
Rating:
5.0

Super simple. 👌

Randy Alonzo 
Rating:
3.0

Customer did not leave a comment.

Ray Hallenbeck 
Rating:
1.0

I had a reservation for pick up at 9am and place was close , called Customer Service and nothing they could do other than let me drive another 25 min each way to next location. Waited 45 min for the owner of the store to show up and didn’t even had the courtesy to apologize. Not a great experience

Giuseppe Ricci 
Rating:
5.0

Customer did not leave a comment.

Michelle Gallaty 
Rating:
5.0

Customer did not leave a comment.

Christopher Sumner 
Rating:
5.0

Customer did not leave a comment.

Debbie Scott 
Rating:
5.0

Customer did not leave a comment.

Delia Cantu 
Rating:
5.0

Really polite and helpful but also close to my home and easy drop location

Patrick Marshall 
Rating:
5.0

Customer did not leave a comment.

Jessica Naemi 
Rating:
5.0

They were great at your nipomo store

Jackie Evangelista 
Rating:
4.0

Customer did not leave a comment.

Penny Fahey 
Rating:
5.0

Customer did not leave a comment.

Mystonh MacIntyre 
Rating:
5.0

nothing

DENNY WILSON 
Rating:
5.0

Very friendly and courteous.

Regina Andrukaitis 
Rating:
5.0

Customer did not leave a comment.

Chris Lanc 
Rating:
3.0

The equipment was not inspected after I returned it.

Carson Murray 
Rating:
3.0

My reservation which I made 10 days in advance was for Santa Maria but a few days before my move I was told I would need to pick up the truck 20 miles away in Nipomo. Adjustments were made but it still took an hour of my time. The staff at the Nipomo location - which is actually a small grocery store - was helpful and efficient. There were two trucks and three trailers on a dirt lot. The truck had only 1/8 of a tank so more of my time was needed to fill it up. The A/C worked for about 100 miles and then quit for the next 3 hours of 102 degree heat. I got a blister on my elbow from arm rest. The truck had no cruise control, a real bummer for a 5 hour drive. Other than the A/C there were no mechanical issues and the truck got the advertised 10 mpg.

Glenn Graham 
Rating:
4.0

Convenient for nipomo drop off.

Glenn Johnson 
Rating:
5.0

Customer did not leave a comment.

Gene Lockmiller 
Rating:
5.0

Friendly and helpful, they got me hooked up and on the road on the way out, and unhooked and on my way when finished. Very convenient location.

Robert Vatter 
Rating:
5.0

Customer did not leave a comment.

David Thompson 
Rating:
2.0

Go to another location.

William Maier 
Rating:
5.0

Customer did not leave a comment.

MARGARITO BERCILLA 
Rating:
5.0

The truck was not very clean but it ran very well and everything worked great.

Julie Bolin 
Rating:
3.0

MORE DONUTS

Doug Underwood 
Rating:
4.0

Customer did not leave a comment.

Brian Gaugh 
Rating:
5.0

Customer did not leave a comment.

Alan Curtis 
Rating:
5.0

I was impressed with the inventory of trailers. The staff was friendly and helpful.

Alan Curtis 
Rating:
4.0

Customer did not leave a comment.

Richard Smith 
No reviews have been submitted for this location.

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