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ADAM J
Customer Reviews for La Azteca Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had people in line to check out from the convenience retail store. Barked over to me to take it to the back of the building. There was no place to park it except on the other side a mud hole. Worst UHaul location I’ve ever seen.
Gary CThank you!!
roxana oFriendly and professional.
Jessie SUnfortunately, this rental was not a good experience. When I arrived to pick up the truck they were unable to get the lock off. I had to wait 3 hours while they tried different tools to cut the lock off. Then halfway through the drive the dashboard started flickering and then went out completely. The truck started losing acceleration. I had to pull into a rest stop and wait several hours for service to come and fix the issue.
Brian DGreat service, but parking and the lot is limited.
dennis hThis location has no idea what they are doing. They barely speak any English, and they repeatedly stopped in the middle of the rental process to serve their other customers. They tried to charge me almost double what I was quoted. I had to call the uhaul customer service and the uhaul dealer location could not understand them either. The dealer finally just said it was taken care of and that I could leave. She was supposed to take off the dolly rental but didn't do that either. As it turned out I was charged approximately 150. More than what my mileage was. Very disappointing.
Angela BRenting was easy.
Ryan JReally nice people and very helpful I would definitely recommend and rent from them again.
James DThe nicest people they where great
douglas pI love my local u haul store. The people there are always great and very friendly. Super helpful
Ray WTruck windshield was FILTHY and at night had to stop and clean... could not see out. The store is a bit dirty, not a typical U Haul place..... tolerable but they should clean up
Charles HThey helped me unhook trailer, and were very accommodating
John HI love my local U-Haul dealer!!
Ray WDid not hook trailer up right or check to make sure all lights were working properly. Hade Hade to re hook up chains and plug for lights was not fully connected.
Ronnie HVery professional
JAIME SVery sweet people to do business with. Made the move so much easier. Thank you!
Fred MProfessional and friendly. Good service!
Alma BWhen we arrived no one acknowledged we were even there. We stood there for 5 or more minutes just waiting, while 6 people just kept talking and moving food inside from a car. I just put gas in the U-haul and the receipt shows way less gas than what I actually had in the U-haul truck.
Lora BEmployee group are courteous and professional.
IAN SThe appliance dolly that we paid for was not in the truck at pick up
Lora SThe store opened 20 min late; The trailer had no trailer jack. I had to lift and put it on the hitch with my hands. It was cumbersome. I pulled a muscle when taking the trailer off the hitch.
William HNeed to communicate more in person other than over phone.
David DThis was the easiest truck rental I've ever done! Nothing to improve here!
Daniel CThe customer service lady was outstanding, they charge me exactly what they said, I highly recommend this location
fadi mA solo lite horrible customer service, there is a horrible language barrier. Was refused my keys for almost 2 hours and then uhaul had to call the market to tell them it was my rental. Then they tried charging me two extra days because they wouldn’t answer the phone. Horrible experience and will never recommend to anyone. 0/10
KAYTLYN HThey could not have been kinder or more helpful! I will definitely try to use their location again .
Karen TThe only issue that I saw was that when I picked up the truck, the air in the tire was very low and I had to put air in it. Other than that, the truck was good.
Nicole BCharge way to much for mileage and cost for total and to put half a tank of gas. I over payed and definitely would not purchase three uhaul again.
Johnny MGood service
Felipe CCustomer service. Guys hanging out in store loud. Would not help w door issue on truck.
TAMIKA MVery friendly & helpful
Yvonne CMake sure trailer lights work and that workers speak clear english.
James JStill haven't received the deposit back
Brian Mmy reservation was for 9/20/21 at 12 pm and the place was not even open. I did not get my truck till 2:00 pm
Klaas DWe had to change drop off locations for some reason, and since the locations weren't open, we had to return the vehicle electronically. We will NEVER do that again, and will try to find an alternative to Uhaul. We sat in a parking lot for over TWO hours trying to get through the 'glitches Uhaul app, and website. What a waste of time. Ended up talking to four different people, and waiting on hold for about an hour total to get things resolved. Just sad.
Joseph DNothing
STEPHAN MDo not allow them to hook up your equipment, employees very undereducated on equipment. My trailer fell of right after pulling out of parking lot!
James RMore selection ,pickups,can, ECT..
David GThey were very friendly and considerate.
MICHAEL WI am very disappointed that I was told the extra mileage would not be charged to me for contract 26801212, since I could not get the truck at the scheduled location in Bardstown KY and had to drive an additional hour to get it in Elizabethtown KY (half hour to pick up truck, half hour to take back to my home). Then you went ahead and charged my card for the additional miles. Not cool
Kenneth CVery friendly
Thomas BVery friendly
Thomas BGood quick service
Joseph JVery friendly service and very helpful hooking up trailer
David DThe lady was friendly but there was a disagreement with the fuel level. She claimed the fuel wasn’t all the way full but I explained I just filled it and had the receipt. Possibly the gauge is broken but was same place as I picked it up and was at top of band.
christopher tThe mileage rates are way too high for a short term rental. All I did was pick up some furniture and the cost was too high for less than 4 hours.
Curt D