El cliente no dejó un comentario.LEVI R.
Customer Reviews for Kwik Kar on University
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Clint G.
i wasn't able to check in with my cell phone due to technical issues. The staff at this location were very friendly, however, and we're able to process my check in.Terisa M.
El cliente no dejó un comentario.ANDREW R.
El cliente no dejó un comentario.NORA B.
El cliente no dejó un comentario.Robert P.
I reserved a refrigerator dolly and when I got there they told me they didn't have it and that they gave it to someone else. So they sent me to two other dealers saying they would have one and neither did. Huge inconvenience. Also, I reserved a dozen moving blankets and they gave me the only five they had left.Jason C.
The truck had 115,000 miles on it and I had to make a 120 mile trip. I was worried the whole time that it would break down because the engine had a loud tick to it. The mpg was also below the rated 10mpg and I was babying the engine.steven U.
Location was fine. My issue was my reservation for pickup location was changed 4 times by Uhaul. The final change was Kwik Kar, which was across town from my home. Very inconvenient.Ronnie M.
El cliente no dejó un comentario.Lisa M.
When I returned my uhaul truck I had to wait about 30 minutes just to speak to someone I was unclear about the charges on my bill and when I asked for someone to explain I was unclear on his answer and still don't exactly know how the bill Is supposed be broken downChristine W.
The sales person was polite attentive and checked me in and out quick.The tank was full of gas, interior of truck was clean. Professional team at this location.... My experience before was terrible and I was not ever going to return to camp bowie locaton(truck empty, dirty sales person was clueless when checking in took over an hour to get the truck) This location on university is who I will rent from ....to do my odd jobs again and refer ONLY! Awesome job!Vonda H.
The best service that could be offeredâ€¦Glen M.
Very easy to rent a truckCarolynA G.
The store charged the mileage 20 mile more than I drove. When I called the office to verify the mileage, they said they check the invoice and call back, but still haven't got the call. I'm so disappointed their service.ERIC J.
The people here are awesome, I have no complaints. Thank you guys for everything!Dominique H.
Everything with the van rental was great, except that they did not have the dolly we booked at this location. I do not think that this was Kwik Kar's fault, but rather Uhaul's responsibility to ensure we had the equipment we booked. Kwik Kar provided us with a refund for the dolly, which we appreciated. However, we had a very difficult time moving our washing machine without it and wish that they had communicated better with Uhaul and that someone had found us an alternative location/solution.Caitlyn S.
El cliente no dejó un comentario.Travis T.
The guys at KwikKar made everything easy!Kelly C.
El cliente no dejó un comentario.Keith E.
Upon arrival at Kwik Kar Lube & Tune, I waited in line as expected. Once I reached the counter and presented my reservation (made the prior day), I was asked to step aside and wait while the walk-in oil change customers were served. After the "non-reservation holding" customers were tended to, the staff fulfilled my reservation. This is unacceptable.Larry W.
El cliente no dejó un comentario.Chad S.
El cliente no dejó un comentario.Alan L.
El cliente no dejó un comentario.RAYMOND A.
El cliente no dejó un comentario.Colby C.
Your website is terrible for trying to do self pickup.Rodney B.
The 10' box truck was clean however the right front low pressure light sensor was on when I went to start it. Which they aired up. I asked the tech it it had a nail in it and he said no.. Well that led to a flat tire about 40 miles later. Which also caused a 2hr delay for it to be repaired.. then the sensor light stayed on even with the new tire. The repair tech did not have a new sensor for it. The a/c would cool for about 15min then it would blast hot air for a few minutes then back to cool airKYLE K.
I was charged for gas. I have pictures showing it was not half a tank when I got it. If you would like to see pics to prove I will send.Matthew D.
El cliente no dejó un comentario.Kory C.
El cliente no dejó un comentario.Amy W.
El cliente no dejó un comentario.Veronica R.
I went on Wednesday rented a truck. Great service clean truck. I went on Friday , 2 days later and service was horrible. The lube/Auto place where this Uhaul is was extremely busy cars everywhere. I barely got a look but the guys looked at my phone and said here are your keys sir. You are good to go. I left started moving and Uhaul calls to inform me that my truck was not picked up. I said excuse me I'm using it and moving right now. The lady said you don't dhow checked out. After 15 minutes she was able to charge my card and fix. It I just knew that when I returned the truck things would not be right. I checked in the guy took my keys and said you are good to go we will check you in. I said no way I'm calling Uhaul to inform them when I returned the truck time wise. They noted but sure enough I got double charged. The return time was wrong. I had to call back and get my credit for the over charged. Not to mention I had to sweep the inside of the truck myself. One day good. 2 days later horrible. Go figure!ROBERTO A.
Very professionalDavid B.
I want file discrimination complaint against the general manager of uhaul location at 5032 E. Lancaster Street Fort Worth Texas 76103 at phone number 817-534-0072 cell 817-880-2683 firstname.lastname@example.org for refusing to rent me a van ,and acuse me of wanting steal it. And telling me i got give him a reference from a family member or friends phone number to rent when i had given proper state id and bank card account information to him and after i had even rented a truck and trailer 2 wheel Dolly before without incident or any issues and he treated me poorly and refused me service when i came in his location on monday march 21st around 7:30 am .For that discrimination and refusal of service i had go way out my area where i live and go all way over to the university drive area of fort worth to rent a pickup truck instead and it cost me more time and had pay for a lyft ride over there to rent and this caused me inconvenience and emotional trauma due to his discrimination and demanding i get relative references and phone numbers to rent when i have no police record for theft and hold a texas security level 2 license from texas to perform security in the republic of texas . And he giving me a hard time over rent a van when all my relatives live out of state and i had a good history of local rentals in my home state in Lexington ky for years before i moved to texas , plus i served in the military here in Texas way before i moved back to texas and he is treating me like a criminal when i came in his store to rent a van yesterday, thats why i want customer service to call me so i can make a customer complaint on Mr. STEVEN MORGAN WHO RUNS THE STORE AT 5032 EAST LANCASTER STREET IN FORT WORTH TEXAS.Gary N.
Calling me asking if i â€œplan on returningâ€ the van, shows how poorly people do their jobs.Brianna R.
I have rented with U-Haul many times with 4 kids in college and now in apartments. This was the worse experience I have ever had! The manager did not listen to me and did not do a final walk thru with me as I had signed up to do vs using the mobile app. He said I was not listening to him. Take your chances in dealing with this location.Jehf B.
El cliente no dejó un comentario.CALVIN S.
El cliente no dejó un comentario.MECOLE D.
El cliente no dejó un comentario.KELLEY D.
Other than no supplies available, it was good.MIKELL L.
El cliente no dejó un comentario.RAVI P.
Process was quick and efficient. Very friendly.Saulo S.
Rebuild your mobile application from the ground up. I hate your mobile check-in process!!1 It glitches on most every step!JUSTIN M.
El cliente no dejó un comentario.ZIYAD A.
The service was slow. The truck was dirty. The agent was not pleasant. I waited 20 minutes after arrival at my scheduled pick up time to be assisted. The attendant asked me multiple questions I had already answered online in my reservation. The truck was dirty, inside and out. Upon starting the engine, the truck had less fuel in it than was indicated on the paper I had justbeen asked to sign indicating how much fuel was there to start off. The attendant, at pick up and return the same person, did not welcome me into the shop, thank me for my business, or smile at any time during either exchange. The van worked just fine and was a reasonable value for the money, but I believe I'll drive past this U-Haul location to Home Depot the next time I need to rent a vehicle to move stuff around.JAMES A.
Trucks were parked like a block away. Had to walk to truck, confirm I found the vehicle, walk a block back to the store, pick up keys, then walk a block back to the truck.Hayden D.
I had ordered and paid for a dolley and never received it.Kellye W.
Staff was very friendly and helpful The uhaul self checkout online did not work.Harry L.
Great job.. Keep up the good work.michael M.
El cliente no dejó un comentario.JEFFERY S.
There was dog hair on the floor of the passenger side and it was a very old, very basic moving truck..roll down windows, etc. That said, we only needed it for a few hours to drive a short distance to transport furniture from a storage unit to donation centers..so for the price, about $65 (rental, 20 miles, and $7 dolly rental) it was just fine for usADAM B.
This was a easy place to get a truck. THe only thing was the back was not clean after someone hauling plants and dirt. Everything else was perfect.CHARLES G.
This comment has nothing to do with the rental pick up location. The self-check is not how I expected it to be. I didn't like the process of taking pictures of my driver's license and passport card and I had to give a trusted person's name and number for verification purposes is too much. I will never do the self-check in/out ever again.Jessel T.
El cliente no dejó un comentario.SHERA B.
Easy and quick = great experience!GARY M.
El cliente no dejó un comentario.Susanne A.
El cliente no dejó un comentario.Ivan G.
El cliente no dejó un comentario.GARRY M.
El cliente no dejó un comentario.Amy T.
Great location every time I come to this location nothing but the best service.DOMINIQUE R.
The equipment I reserved was not available at the time of pickup even though I had paid the extra fee guaranteeing it would be. I received no advance notice warning me it was not going to be available.Nicholas K.
El cliente no dejó un comentario.Nicole S.
El cliente no dejó un comentario.Alexandr D.
El cliente no dejó un comentario.Melinda B.
When I returned the vehicle, because I had a previos bad experience with another location in which they charged me for gas when I actually brought it the same way that I took it, I asked this time to check the gas in the vehicle that I brought back. It took them 30 minutes to do it. They don't give importance to the Uhaul customers, they were taking care of all the oil change and inspection customers while ignoring me. I gave them a bad review in Google and you, as a corporation should check to whom do you franchise to provide your services.Pedro R.
El cliente no dejó un comentario.Andrew R.
El cliente no dejó un comentario.Adam S.
I need someone to contact me immediately for fraudulent charges on my card after yesterday's rental .Benjamen C.
El cliente no dejó un comentario.Janet W.
Not take 25 minutes to do a pickup when everything had been done beforehand online. I needed a quick in and out. Got a truck with a nail in a tire that I had to keep stopping to fill and check. Asked for a discount and was insulted by getting a $5 refund even after notifying them I left them a truck with more gas than I was given and spent more than that in mileage, time and air to get to gas stations to make sure I didn't break down with my 5 hour rentalStacey M.
El cliente no dejó un comentario.LUIS R.
The person in charge, "James," was constantly busy with customers from his main business (Kwik Kar auto repair), so I felt like a second-class citizen and like my business was not valued. His assistant, "John," was more helpful. Also, using the new UHaul "contactless" portal was cumbersome (the portal would hang because I could not get a good cell phone signal inside the Kwik Kar store, and had to try multiple times).Diego B.
Everyone was helpful, friendly and polite. I had no wait time. The employees was very attentive to my needs. I would strongly recommend this location and their employees.Janeen S.
No issues, very easyRobert I.
El cliente no dejó un comentario.Reginald M.
El cliente no dejó un comentario.Beverly K.
El cliente no dejó un comentario.Rodney H.
The employees were outstanding. Without a doubt the most professional and courteous U-Haul reps I've ever encountered!!JERRY B.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Mohammad K.
El cliente no dejó un comentario.Melanie M.
I like James Very courteousROBERT G.
El cliente no dejó un comentario.Yecenia C.
El cliente no dejó un comentario.Kelley W.
James was the utmost courteous professional. He provided me prompt service and made my rental efficient.Shannon F.
El cliente no dejó un comentario.ashley B.
El cliente no dejó un comentario.WAYNE KEITH S.
The location is super convenient for those living in the Ft Worth downtown area. Pick up and drop up are well serviced - th only limitation in my experience was access to a clean Van - in comparison to my previous rental (different location), this can wasn't clean (it wasn't super dirty either). I guess this is due to the location not been an UHaul office. I'll be returning here in the future whenever I need a van againAldo M.
Excellent customer service and Uhaul was clean.james V.
Not a thing...service was friendly and professional. This was a pleasant experience!WAYNE B.
There was trash in multiple door panels which I had to clean up because I didn't want to get in trouble for it. Including a DISGUSTING facemask that was stained brown.Conor C.
El cliente no dejó un comentario.Marshall L.
El cliente no dejó un comentario.Summer W.
Rental dollies were not in truck for pickup. Caused a lot of wasted time calling customer service and reordering.Christopher W.
Fix fuel system: When filling the gas tank, fuel leaks out and posses a potential health and safety hazard.John R.
El cliente no dejó un comentario.Deb N.
El cliente no dejó un comentario.rosina R.
El cliente no dejó un comentario.gary W.
El cliente no dejó un comentario.Khup L.
Great serviceWillie B.