Customer Reviews for KKmart
(Distribuidor de U-Haul del vecindario)

86 comentarios

3497 Fort Meade Rd   Laurel, MD 20724

(301) 490-8636

Horarios de la ubicación

  • Lun. - dom.: 8 a. m. - 9 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 490-8636

3497 Fort Meade Rd
Laurel, MD 20724

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 8 a. m. - 9 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

We got there. It was a mix up they couldn't find the truck. When they did locate it a trailer was behind it the lady at the desk couldn't move it. So we had to physically push a trailer out of the way to get our truck. I tried calling the manager who hasn't returned my numerous times to contact him. Now no one answers the phone I feel like they see my number on caller ID and do not answer. So I called from another number they answered with no problem but still no manager

Randy H. 
Clasificación:
5.0

Nice customer service

Juan M. 
Clasificación:
2.0

Truck was very dirty inside. Food and dirt was everywhere. We did not do a walk around before taking the truck so I took pictures before I drove off. The lady who helped me was very nice.

Ernest L. 
Clasificación:
1.0

They did not cater to my need . They messed up on my rental and gave me less time than I requested for .

Judy A. 
Clasificación:
4.0

The wait was long and somehow they had an old email address from 10+ years ago and couldn't change it.

RAYMOND M. 
Clasificación:
2.0

Maybe, it is conveniently at a gas station so it's easy to fill the tank if you're returning a truck.

Rebecca P. 
Clasificación:
1.0

I never chose the $25.00 coverage fee. I was overcharged for the service. I need to be refunded for that. Plus the customer service agent was rude.

MOSES A. 
Clasificación:
1.0

The U-Haul representative was 1 1/2 hours late to our pick-up time so we were last getting started on our trip. Also, no one was there to hook the trailer up to our car as they have always done in the past with U-Haul. On top of the representative being late, there was no cable to make it a safe u-haul trailer connected to the vehicle's brake system. They then sent us to another U-Haul location that had told them not to send us there because they didn't have a cable. Then we were called to go back to the original location because they purchased one. They had purchased a cable that was too short for any U-Haul trailer use and then the representative had to go back to the store and get a longer one. The entire experience took 3 hours when it should've taken 20 minutes at most. I would like a representative to call about a credit.

YVONNE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

Please clean the interior more regularly.

Elisabeth Y. 
Clasificación:
5.0

Great customer service.

essi D. 
Clasificación:
3.0

I did not receive a receipt when I returned the vehicle on 12/15/21. I was told I would receive my receipt by email, but have not received one yet. This is an important part of the return process and should be executed at the time of return so that there is no confusion. I had to call customer service to get a verbal confirmation that the vehicle was returned.

Jennifer C. 
Clasificación:
2.0

Convenient because it was open for a late night/last minute pickup. Unfortunately the back lift door wasn't locked when I picked it up. The moving blanket bag was being used for a trash can. Not the best experience frankly but I am grateful I could get a truck in the late evening on short notice.

William P. 
Clasificación:
1.0

There was no wire cable to connect the trailer lights. Rental place had no supplies, and did not help. I had to drive to another location and buy a cable. They did nothing to check the equipment. Its is disgraceful that Uhaul lets that gas station represent you.

TERENCE L. 
Clasificación:
5.0

Very accommodating to my needs… even when I arrived early. Highly recommend!

LARAY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER D. 
Clasificación:
2.0

Only one truck on lot. Attendant was late, spoke only broken English. Did not have the hand truck ordered.

Vernon A. 
Clasificación:
1.0

El cliente no dejó un comentario.

JUN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elmer S. 
Clasificación:
1.0

El cliente no dejó un comentario.

KIANA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

BERSABE R. 
Clasificación:
4.0

No complaints. Check-in was short and sweet, and the truck was clean and ready to go.

Shawn M. 
Clasificación:
1.0

1. About the mobile phone checkin process….Allow the customer to verify all the personal information you need the night before. Of if you can't do that then emphasize the requirement for a passport or additional phone contacts in open text. You asked in the sign up how I wanted to be contacted and I said text. So I never saw the small print info in the email about additional documentation until I arrived to pick up my van. I have never had to provide additional contacts or a passport for any other rental in 50 years and ended up having to drive back home to get my passport and wake up my son to answer the phone. This took 1.5 hours. It's a ridiculous requirement when you have my credit card and drivers license. Plus I could give you anyone's name who had a phone number. It's silly. If I am an untrustworthy person it's likely that my contacts would be as well. 2. This remote pickup location was unsatisfactory.The mobile coverage was poor so it took longer to upload my documents. I had to leave the store to get sufficient coverage to get the browser to refresh and show my confirmation to receive the keys. Then I had to wait 10 minutes for the lady who hands out the keys to drive to the store. And this store where I had to wait for her to arrive was dirty and unkempt inside and outside. I would never use this location again. It would have been a lot easier to just go to a UHaul counter location. 3. Also, it is NOT a Kmart as listed in the pickup location. I drove past the location because of this. It is a Mobil gas station and should be updated with the correct info. 4. Overall, this was a horrible experience and a waste of my time. I was treated like someone with a very poor credit rating who might steal your van and it's not clear why. If it's because not purchasing your insurance raises red flags for you then it should be clearly stated that not purchasing insurance will require extra verification steps. And again that verification should be done the day prior so that it doesn't impact the rental time. This was frustrating on every level.

Patricia B. 
Clasificación:
1.0

Rental scheduled for 10 am , uhaul rep wasn't avail and didn't arrive until 10:45 am

Chiquina T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDULAI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANDRY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEMBER K. 
Clasificación:
2.0

Had to wait 25 minutes for someone to come in to take care of the rental transaction. Truck was not clean in cabin or truck bed. Trash and liter in truck bed, cup holders had syrupy stuff with bits of trash and cigarette butts in the ash tray. Trucked served its purpose for me but disappointed with the service.

Kenneth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES T. 
Clasificación:
5.0

ONLY PROBLEM I NEVER RECEIVED THE CART I ORDERED OTHER THAN THAT EVERYTHING WAS LIKE CLOCKWORK.

NICOLA C. 
Clasificación:
1.0

Close that site down they stole my money out my account so I will be talking to the FTC

RODDY M. 
Clasificación:
2.0

El cliente no dejó un comentario.

WILLIAM D. 
Clasificación:
2.0

They Tried To Charge Me For A 2nd Day, When I Was 7 Minutes Late Turning The Van In, I Am Disputing The Charges

Linda C. 
Clasificación:
5.0

The team was so prompt, helpful, and personable!

IAN S. 
Clasificación:
5.0

Good experience overall. When I had to refill the gas the needle did not move. Finally it started to move but because it was slow I realized that i nearly filled it up when it should have been only halfway. Because of this the representative of the gas station called me and told me he was only charging me for one day instead of two. If i ever need a truck again I will go back there.

MAX S. 
Clasificación:
2.0

The amount you charge in the beginning of the rental agreement should be the same you charge after the return of the vehicle. You guys keep going into my account to take money... ripoff. The vehicle was not clean as well.

MERCY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

CRYSTAL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
5.0

Drop off location was not able to accept rental truck for return. Had to drive to further alternate location, listed below, to return vehicle.

Jackie B. 
Clasificación:
1.0

Poor communication and after I returned it said I drove double the mileage!! Van smelled like cigars and cigarettes

JOELEEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR C. 
Clasificación:
3.0

Location signage was barely visible, just a small sign on a 3 lane (each side) divided highway and the rental as part of another business. I rented the 15 ft truck. The vehicle was clean and having the loading ramp was convenient; climbing in and out of the truck was challenging. Adding running boards would be helpful. One indicators on the dash remained on - gas cap and engine check was on at the end of the trip.

GLORIA H. 
Clasificación:
5.0

Truck had to have a fan installed to run defroster before our move. Considerable amount of time spent on the phone trying to rectify this. Andy from Road Side Assistance was the only live person we spoke with that attempted to help us. 2 very nice mechanics sent to our location came twice to our home and fixed the truck. Uhaul's phone system needs to be changed. Spent 45 minutes on hold 2 times attempting to speak with a agent. I doubt we will use this company again.

Frank D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Katherine H. 
Clasificación:
5.0

Your charges or rate is too expensive as compare to Enterprise, Budget and Pensky rental. They charge 50 / 55 dollars per day. U Haul charged me $116,00 a day . It will be difficult for me to recommend anyone, Sorry .

Prince A. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERALD MAXIWAYNE B. 
Clasificación:
3.0

There was a lock on the back of the truck. The key they gave me did not work for it.

Leah R. 
Clasificación:
1.0

Not enough space in parking lot to fit the U-Haul? How is this even a drop off location?

Abygale N. 
Clasificación:
5.0

excellent services I recommended

miguel C. 
Clasificación:
5.0

Not sure why the negative reviews, helpful and worked out great

Larry H. 
Clasificación:
5.0

The process to rent the vehicle was quick and the person who worked with me was pleasant. The is some measure of redundancy, since I registered on-line, but not too much that it affected the rental process adversely. If I need to rent a vehicle again, I will certainly check this location first.

RUDOLPH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

The gentleman at the KKMart was extremely help, friendly and had a big smile. Please thank him for all his help. Also, the young lady I spoke with on the phone, in Phoenix, was very friendly and helpful.

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

The gay is so nice services thank

LEELENA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH M. 
Clasificación:
1.0

El cliente no dejó un comentario.

DOROTHY B. 
Clasificación:
2.0

Please don't charge people until you know exactly what they owe. My card has been charged 3 times in the past 48 hours

breonnas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARSHA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

yerika iveli S. 
Clasificación:
3.0

THEY DID NOT PROVIDE ANY CONTRACT AND OVER CHARGED MY ACCT WHICH I WILL BE DISPUTED

Bridjett T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronny C. 
Clasificación:
1.0

Poor Customer Service; Location did not speak English

Dontay B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rene S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ashley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lashaun W. 
Clasificación:
3.0

The truck stalled approximately 4-5 times while stopped at a stop sign or a red light. They need to check these vehicles more often.

Kyle P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Capricia M. 
Clasificación:
1.0

Make sure that the trucks work properly

Lawanda L. 
Clasificación:
1.0

Had to wait for someone to speak English, the person was very rude, very unhelpful, had to ask what truck, and he waved in the general vicinity of the side of the building and said “out there”. The building looked like an abandoned gas station and is filthy. A very poor representation of a Uhaul representative.

Dawn K. 
Clasificación:
3.0

Awful awful experience before we picked up our rentals. We will NEVER use U-Haul again. We reserved our rentals almost 2 wks before the date to pick them up. We called the 800 number to see if we could go and get them earlier (the evening before). We were told our 26ft truck was available in Towson, MD (28 miles away) and to leave immediately to go get it. We arrived and there was no truck and no one knew it was coming. Then we had to drive an additional 36 miles to Laurel, MD to finally get the 26 ft truck that we had reserved almost 2 wks earlier. Very very poor record keeping. We paid in advance and ended up driving over 75 miles to pick them up. We spent almost 4 hrs driving to these places to get these U-Haul Rentals. We want a refund or some kind of compensation for this inconvenience.

Dwayne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sashique C. 
Clasificación:
1.0

Omg!!! What kind of place did you send me to? I have NEVER been so frightened. This is NOT a uhaul place; hardly spoke English; bad part of town. Was followed and hounded for money by ppl outside place. Do NOT keep this place as a location. I will never go there!!!!

mitchell M. 
Clasificación:
1.0

The pick up location is terrible. The customers are either high on drugs or selling drugs outside. It is not safe. Previously this location was the drop off for fed ex packages. Myself and others complained and fed ex stop making that the drop off point. I was there picking up a package and witnessed a drug deal and someone high on meth knocking down everything in the store

lynette R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Merika S. 
Clasificación:
2.0

Literally waited for an hour and a half because the gas station employee did not speak good English and did not know how to use the computer to look up our reservation he had to call the owner and explain over the phone how it was done, two bad experiences at two different uhaul locations the same day.

Kurt B. 
Clasificación:
2.0

Location served its purpose but it's appearance was less than desirable.

Larry P. 
Clasificación:
5.0

Great service, very helpful. Great gas price to refill truck. Clean & well-lit (we returned the truck after dark).

Andrei W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoe K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vijay K. 
No se han enviado comentarios para esta ubicación.

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