Customer Reviews for Kirkland Way Storage
(U-Haul Neighborhood Dealer)

647 reviews

11200 Kirkland Way   Kirkland, WA 98033

(425) 636-0842

Office Hours

  • Mon-Sun: 10 am–5:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(425) 636-0842

11200 Kirkland Way
Kirkland, WA 98033

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–5:30 pm
Special Operating Hours
  • 3/31/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The representative who assisted us was great. She provided us great tips and made the whole process seamless. 10/10.

Amogh Rathore 
Rating:
5.0

Customer did not leave a comment.

Joel May 
Rating:
5.0

Very nice people, in and out quickly, very helpful.

William Dunlap 
Rating:
4.0

Incredible service

Jack OKeefe 
Rating:
5.0

Agent who assisted me was very friendly, and made the rental a positive experience.

Robert Pope 
Rating:
3.0

Customer did not leave a comment.

David Williams 
Rating:
1.0

The truck was not returned to a full tank and there was a tire pressure warning on the dash. My reservation was changed twice to two different locations. I had to call support to ensure that I wouldn’t be charged for someone else’s lack of gas in the vehicle. By far the worst moving experience I’ve had.

Sylvia Jurgens 
Rating:
5.0

Customer did not leave a comment.

Stanley Gregg 
Rating:
4.0

Reserved at a location because I was able to pick up at 8:00 am which was why we reserved at that location. Uhaul moved my reservation to a different location that I couldn't pick up until 10:00 and when I called the rep. Was very rude. Lady at pick up location was very nice though. We were not informed at pick up and did not notice until we were well on our way that the passenger side mirror had been glued and we could not move it to properly set our mirrors which is very hazardous and could have caused an accident as it made it difficult when trying to merge on the interstate.

Andrea Ford 
Rating:
5.0

Customer did not leave a comment.

PARDHA PITCHIKALA 
Rating:
5.0

Excellent customer service, very nice staff.

Hector Parra 
Rating:
5.0

The manager at UHAUL ( Jodi ) is excellent , as fare as costumer service and kindness.

Parviz Khorram 
Rating:
5.0

Customer did not leave a comment.

Goran Pelivan 
Rating:
5.0

Customer did not leave a comment.

John Naples 
Rating:
5.0

Everything, specifically customer service, was perfect.

Hossein Fathalian 
Rating:
5.0

The location is great, however Uhaul hasn't been great.

Rajeev Rasa 
Rating:
5.0

Customer did not leave a comment.

John Voss 
Rating:
1.0

Terrible service. I will not go there ever again

Allan Villanueva 
Rating:
5.0

Easy access. Efficient. Friendly staff.

Jennifer Schauer 
Rating:
1.0

Returned the extra unused material. Completely clean and unused, even in its original wraps. Instead of a refund, got charged a $75 cleaning fee! A complete waste for everyone especially the environment.

John Morcos 
Rating:
5.0

very convenient, within walking distance of my office...so, easy to pick-up Uhaul vehicle, without needing to leave other vehicle...

Mikal Norman 
Rating:
3.0

The kind woman at the desk extended my hours since I'm in my 80s and had to shovel out a cu yd of compost and then hose down the truck before closing time. I was unable to call about being stuck in traffic while trying to get there before closing time because the office's phone number gave only marketing messages from various companies w/o connecting me to the office.

Caroline Rose 
Rating:
4.0

Very helpful staff.

Josh Rosenstein 
Rating:
5.0

Customer did not leave a comment.

Linda Townsend-Whitham 
Rating:
5.0

The vehicle I reserved was not available at the time I needed it, so I had to settle for a smaller vehicle which forced me to make an extra trip on moving day. Unfortunately I can’t recommend this location if there’s a low likelihood of getting the vehicle they reserve.

David Kowalchuk 
Rating:
5.0

Quick and easy picking up and dropping off- very happy with how it went!

ELLEN KUBES 
Rating:
1.0

The gas tank was completely empty when picked up even if someone stole the gas the truck I picked up should have been refilled peeps to when I picked it up. You only reimbursed me for $38.50 when 3/4 tank was $100.

Maricela Cortes 
Rating:
4.0

Everything with the the U-Haul went well the only reason it’s not 5 stars is because the 24/7 pickup was set up incorrectly and we had to wait almost an hour until the office opened

Fernando Sarmiento 
Rating:
3.0

They lost the truck, blamed me when they couldn’t find it. Had the wrong return time and incorrect location delivery. Person who called was not helpful or kind.

Joseph Ptashinski 
Rating:
5.0

Customer did not leave a comment.

Tommy Dong 
Rating:
5.0

Customer did not leave a comment.

Marcus Akerland 
Rating:
5.0

Excellent service.

Chin Chang 
Rating:
5.0

Great service at this location

KATHY SHELBY 
Rating:
5.0

Customer did not leave a comment.

THOMAS MORRIS 
Rating:
5.0

Customer did not leave a comment.

KATHY SHELBY 
Rating:
5.0

Great customer service and assistance!

Tyler Robinson 
Rating:
5.0

Great customer service

KATHY SHELBY 
Rating:
5.0

Everything went great. Thanks.

TORIN ROHER 
Rating:
5.0

Experience was amazing! Love renting from Kirkland Way Storage!!

Dominic Leaitu 
Rating:
4.0

Taylor prompt courteous glad with my choice of Kirkland Way storage. Thanks

Clark Fisher 
Rating:
5.0

Customer did not leave a comment.

Grace Hawkins 
Rating:
5.0

Customer did not leave a comment.

Gregg Neal 
Rating:
5.0

Everything was great! Both Jodi and Tyler made this a great experience.

Dominic Leaitu 
Rating:
4.0

Friendly

Robert Davidson Carr 
Rating:
5.0

Customer did not leave a comment.

Michael Ivers 
Rating:
5.0

Customer did not leave a comment.

Karl Veggerby 
Rating:
5.0

Customer did not leave a comment.

Myagmar Khorloo 
Rating:
5.0

Customer did not leave a comment.

Shuo Xu 
Rating:
5.0

Customer did not leave a comment.

Tony Rosato 
Rating:
4.0

Clean cab and storage space which was nice, but the fuel being low at pickup gave me a little more anxiety than I would’ve liked. I had exactly as much gas as I planned miles to drive so it worked out but might have been a more difficult situation had I ran into extra traffic or needed to drive further unexpectedly.

Aaron Mell 
Rating:
1.0

I am very frustrated with the customer service. We ended up needing a 2nd uhaul for items and my son got the run around after reserving and confirming a uhaul cargo trail. Love my story short we were ripped off and mislead

Staci Mann 
Rating:
5.0

Ready on time as needed Customer Service was great! I will return as needed … Thank you

Melinda Lyle 
Rating:
2.0

The equipment wasn't ready on time. A truck that I reserved for 10:00am pick-up was not ready until 10:45am.

Agastya Kohli 
Rating:
5.0

Customer did not leave a comment.

Gila Lehrer 
Rating:
2.0

I asked if it was possible drop the truck off closer to my destination, and I was told yes and that was it. When I received the charges, it was $100 more expensive than what I had agreed to. I never signed anything saying I was willing to pay additional charges for this services, and I’m now having to fight with customer service to get this resolved. This feels shady to me and I just want a refund for the difference.

Evan McFarlane 
Rating:
5.0

Customer did not leave a comment.

Kyle E Campbell 
Rating:
5.0

Customer did not leave a comment.

Gila Lehrer 
Rating:
1.0

Van wasn’t there because I picked up after my agreed time. I had signed up for 5:00 but designated 24/7 pickup. Had to pay more for a larger truck.

Ryan Ebenger 
Rating:
5.0

Customer did not leave a comment.

Gil Villa 
Rating:
4.0

Customer did not leave a comment.

Alexander Peder 
Rating:
5.0

Customer did not leave a comment.

MARK HIGGINS 
Rating:
5.0

Amazing service!

Stuart McCleod 
Rating:
5.0

The customer service representative was knowledgeable and effective. We appreciate her work

Mark Pierepiekarz 
Rating:
5.0

The staff at this location were amazing as always.

Buck Cockrell 
Rating:
4.0

Customer did not leave a comment.

Nkela Disadila 
Rating:
5.0

The staff at Kirkland Way Storage are very friendly and helpful.

Thomas Allan 
Rating:
5.0

Customer did not leave a comment.

John Hayhurst 
Rating:
5.0

Good and easy

Paul Yuasa 
Rating:
5.0

Customer did not leave a comment.

Greta Chappell 
Rating:
5.0

Excellent customer service and very helpful! Would definitely use again.

Ellen Watson 
Rating:
5.0

Windshield washer fluid low and oil change light came on. Windshield very dirty. Very friendly, helpful Uhaul rep at site.

Thomas Hess 
Rating:
5.0

I have never had a dissapointing rental from this location. The service is the best!

Marian Luther 
Rating:
5.0

Customer did not leave a comment.

Ali Mandighomi 
Rating:
5.0

The representative I worked with was amazing!

Buck Cockrell 
Rating:
5.0

Customer did not leave a comment.

Michael Scott 
Rating:
1.0

I have been charged unjustly for late night return fees. Please return it back

Prakash Sharma 
Rating:
5.0

Customer did not leave a comment.

Scott Smith 
Rating:
5.0

The team in Kirkland was super responsive and helpful. Great location!

Rich Trifeletti 
Rating:
1.0

First place I rented did not have vehicle when I got there. I had gone 25 miles out of my way to get a 15 ft truck.. They sent me to another place, only had 10 ft available, and when I got there, found out they had double booked the rental. Since I was first, I got the truck but felt sorry for the other renter. When I returned vehicle, followed directions on phone, and was constantly reminded if they handled checking, there would be a $25 convienence fee. I did exactly what the app promos said including putting the key in lock box #2 with the combination they gave me. I got a call next day that I had not returned the key on the overnight box - had to explain to her where they told me to put key.

Donald Kral 
Rating:
5.0

Everything worked out great--customer service, equipment, and the location!

ANGELA SMALL 
Rating:
1.0

Actually have someone working there. Or, if this location is only set up for self checkout, fix the website so you don’t end up with a bunch of angry people who were able to schedule the in-person way.

Mary Chaput 
Rating:
5.0

Great container service at the location

Maria Daniela Garcia Sandoval 
Rating:
5.0

Customer did not leave a comment.

Rohit Aakash 
Rating:
5.0

Customer did not leave a comment.

Dagvadorj Mijidsuren 
Rating:
5.0

Customer did not leave a comment.

Nicole Bachaud 
Rating:
5.0

Loved this location, very clean and friendly. This will be my go to for now on.

Rodney Alonzo 
Rating:
4.0

The woman behind the counter was excellent! However, the new digital system had a very hard time accepting our temporary (and legal) WA drivers licenses,--we spent a half hour trying to deal with it-- and the cargo van we picked up had not been cleaned--there was dog hair all over the seat, and the cargo area was sandy/dirty.

chinda wongngamnit 
Rating:
5.0

Customer did not leave a comment.

Ronald Funston 
Rating:
5.0

Customer did not leave a comment.

John Stapleford 
Rating:
5.0

The cargo area of the van was clean. The exterior was dusty but the cargo space was the important part for cleanliness.

Mark Pierepiekarz 
Rating:
5.0

Thank you!

CASSADY CHAPMAN 
Rating:
5.0

Customer did not leave a comment.

Wenchong Hu 
Rating:
5.0

Customer did not leave a comment.

Michelle Cowan 
Rating:
4.0

Customer did not leave a comment.

Benji Tanner 
Rating:
5.0

Customer did not leave a comment.

William Pearce 
Rating:
4.0

The truck that I rented did not have a ramp and was missing a handle to step up in the left side.

Shannera Weaver 
Rating:
5.0

Customer did not leave a comment.

Paul Kaiser 
Rating:
5.0

The charges are different from the up front code

Behjat Eskandari 
Rating:
5.0

Customer did not leave a comment.

Ignacio Hoyos 
Rating:
3.0

Signing in was a real problem

Joyce Barrett 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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