Customer Reviews for Kirk Self Storage
(U-Haul Neighborhood Dealer)

80 reviews

10920 Beaver St W   Jacksonville, FL 32220

(904) 781-2756

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 10 am–4 pm

Services at this Location:

Contact Us

(904) 781-2756

10920 Beaver St W
Jacksonville, FL 32220

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: 10 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Worst location/experience EVER. Do not give this location your time or business the guy running this place is a total ignorant jerk! Had a trailer to return, was given the ok from the folks at the main scheduling line and after dropping it off and doing the proper check in procedure the crazies began. This guy from the location began calling me blowing my phone up to tell me that we did not have permission to drop the trailer there, he was calling the police on us for trespassing and reporting the trailer as abandoned if we did not return immediately to pick it up. I'll keep my comments PG here but he was one hell of a turd to say the least. Yelling at me, not letting me talk to the point I had to hang up on this guy. I phoned the main number for Uhaul and explained the situation which they acted on quickly. I appreciate Uhauls response and am usually 100% satisfied with all their neighborhood locations but I warn you to avoid this location at all costs.

Jennifer Mabrey 
Rating:
2.0

The location was a lil uninviting and the communication was horrible

MARY ALVINO 
Rating:
5.0

Customer did not leave a comment.

Julie Sedwick 
Rating:
1.0

The loaders you recommended dad about 7000.00 in damages while loading my furniture.

FRANK PEACOCK 
Rating:
1.0

Ensure that the vehicles have been properly serviced. I had an vehicle with the engine light on.

Komaca Glass 
Rating:
2.0

Having issues with and shipping order refund. I did not order any equipment. I pushed no thank you for all question and it still billed me for some other equipment. I paid the amount thinking it to be a deposite. I'm in Florida and rented the truck in Florida. I gave my Ohio address only because they asked and I thought so that payment matched with my payment information. There is Noone at my address to receive this order that I did not make. Would to get my funds returned and cancel that order it's not mine.

Salena Clark 
Rating:
5.0

Customer did not leave a comment.

Lisa Fournier 
Rating:
5.0

Customer did not leave a comment.

Robert Bruno 
Rating:
5.0

Customer did not leave a comment.

Robert Stafford 
Rating:
5.0

Customer did not leave a comment.

Brandon Beaird 
Rating:
3.0

Customer did not leave a comment.

Samuel King 
Rating:
5.0

Customer did not leave a comment.

KENNETH REYNOLDS 
Rating:
4.0

The company was fine, nothing to say.

DEBORAH DORAN 
Rating:
3.0

I was not impressed with this site at all it was in a mud pit no in door in check are check out it was a wood yard. It had rained and it was a mud pit like I said. I did not get a receipt with the total on it how can I get a receipt for the total rental.

Aubrey Myers 
Rating:
3.0

We were broke down in Mississippi on the way to Florida had no other options to get family and vehicle back. U-haul helped when we were in need but the price was way out of line but I had no choice.

NIcky Klaas 
Rating:
5.0

Very good service

VALERIE COOPER 
Rating:
5.0

Customer did not leave a comment.

Benjamin Hewes 
Rating:
3.0

Expeditious and courteous service, location is on an unimproved lot, but appropriate space for this type of business, thanks

MICHAEL PONS 
Rating:
5.0

The operator at the drop off location was very welcoming and helpful. Even though I used the self pick up, customer helped when I dropped off the truck. Very good customer service!! Thank you!!

BILLY SMITH 
Rating:
1.0

They didn't check in my equipment for 5 days meanwhile charging my credit card full cost and then sent an email saying i had to wait a week for a refund just unacceptable

Mar'shall McCoy 
Rating:
5.0

Customer did not leave a comment.

Tracy Yoder 
Rating:
5.0

Customer did not leave a comment.

Enrique Lim 
Rating:
5.0

This was my second time renting from this location. Everyone here is very nice and helpful. My experience both times was excellent.

John Adicks 
Rating:
5.0

Very friendly and quick.

Jeffrey Miller 
Rating:
5.0

Customer did not leave a comment.

Kyle Fessenden 
Rating:
3.0

Customer did not leave a comment.

John Weitzel 
Rating:
5.0

Customer did not leave a comment.

Rhonda Osteen 
Rating:
3.0

Customer did not leave a comment.

Mark Brooks 
Rating:
3.0

Customer did not leave a comment.

kevin walton 
Rating:
4.0

There were roaches in the truck!

David Perkins 
Rating:
1.0

My reservation was at 3pm for a truck and appliance dolly. I called and said I was running a little behind I got there by 330. When I arrived the manager of the office wasn't there. I had to wait for him to return(3:50pm) before I could get the truck only to be told he didn't have an appliance dolly. When we received the truck I wasn't instructed to check the truck for damage or anything. I've rented from other U-haul locations so I knew to do that. My fiance checked the tires to make sure they were good but one of the rear tires only had 40psi in it when it should've had 80psi. The manager said the tire was okay but we insisted that it wasn't. He tried to air it up but his air hose had 2 holes in it. We had to drive the U-haul off the lot with low air in the tire. Overall this was the WORST experience I've ever had with any U-haul rental. I definitely will not ever return to this location. The only reason I went to this location was because the size truck I needed wasn't available at the location I normally rent from.

CHRISTINA KNOLES 
Rating:
3.0

I rented the truck for 2 weeks and spent $970 just to find out at the unloading that the truck leaks and it ruined our living room furniture, beds, and TVs that we stowed between the mattresses to keep them safe, also soaked several boxes of clothing and personal items. Judging from past experiences with insurance companies I’m sure I’ll most likely get stuck with the bill too. Hopefully they’ll do the right thing and take care of this problem and do it quickly.

Stephen Todd 
Rating:
4.0

Customer did not leave a comment.

Jason Human 
Rating:
1.0

Close that dealership.Gives U Haul a bad imagine.No trailer hitches for sale.The appearance was very poor. Computer didn't work, It appears he was more interested in selling wood and storage than in your business.

Richard Gustafson 
Rating:
4.0

Customer did not leave a comment.

Amy Keister 
Rating:
5.0

Customer did not leave a comment.

Robert Ashcraft 
Rating:
1.0

Customer did not leave a comment.

willie hicks 
Rating:
1.0

Clean up the office area

Michael Myers 
Rating:
4.0

Customer did not leave a comment.

David hawkins 
Rating:
2.0

Rear light was not working better maintaining. Equipment

Edward Krzykalski 
Rating:
3.0

I was very displeased about the situation entirely. Arrived at initial location and the truck wasn't there. That took an hour. Then had to drive to 2nd location more than another hour wasted. This was a day trip from Columbia sc to Jacksonville to get last of furniture. That's 8 hours of driving. Then when I took the truck back I got charged for a few extra miles. This was the last time I pick uhaul exclusively.

Larry Swain 
Rating:
5.0

Customer did not leave a comment.

Molly Smith 
Rating:
2.0

You have the worst computer system ever and waste people time when you have them check in online to make a reservation and then have to do it all over again at the pick up location

CHARLES GODWIN 
Rating:
5.0

Customer did not leave a comment.

karen tintinic 
Rating:
4.0

Customer did not leave a comment.

Kayla Long 
Rating:
1.0

I feel bad giving this review but since you asked, I was aware of this location because of its proximity to my home but chose a different location that was clean, modern and inviting. I was re-directed back to thIs location because of the availability of the 26 foot truck I had reserved. A client needed an extension on his truck which bumped me out of my time frame for pick up and location. The truck was located in some sort of woodsy lot that also sold fire wood. The truck had pine needles ill over it and in the wiper blades. It was also missing a panel for the gas saving aerodynamic faring. The gentleman that assisted me was very nice but the office was very unkept and wold probably cause female clients to be concerned if alone purchasing boxes or other items. The truck was awesome though. Good job U-Haul.

Francis Espinoza 
Rating:
3.0

Customer did not leave a comment.

Janet turner 
Rating:
5.0

Customer did not leave a comment.

Robin Moore 
Rating:
2.0

Was the third location had to go to pick up equipment. Plus the equipment was not in working order had to wait an hour to get it fixed.

David Adams 
Rating:
4.0

Everything was good for the most part. Truck had a pretty major steering wheel/tire vibration at 50-60mph and pulled to the right. Other than needing a wheel balance and an alignment it was an overall good experience.

Dyllan OMalley 
Rating:
2.0

terrible experience total trap

Boris Krymoff 
Rating:
4.0

Everything was fine

Joseph Miller 
Rating:
5.0

Customer did not leave a comment.

JENNIFER MOHON 
Rating:
5.0

None, very friendly and got me in and out on the rental and return.

Joseph Miller 
Rating:
1.0

I had a rate of 99$ locked in picked it up and he charged me 138$ thought maybe fees after talking to corporate that was not true he plain and simple over charged me unsat. The contractors establishment was absolutely disgusting unorganized and not a pleasurable experience. Random people who lived on property walking around shirtless junk vehicles scattered around. I can ensure you i will be asking for a full refund. On top of that the drop off location was closed called a local store and was redirected to a uhaul call center the woman i talked to was extremely rude and borderline disrespectful she had an attitude when i explained the situation and told me they have after hours drop off so when i got there not one place to park the car trailer called back explained to the next service rep and he didn’t listen to a word i said and said he was going to get his manager and just transferred me to a Jacksonville Florida hub after i explained i needed to drop off in Pensacola luckily the man i spoke with in Jacksonville was very nice apologized for the troubles and transferred me to the Mobile Alabama hub the woman i talked to there was very nice and a great help. But this experience has me wanting to use another company from now on and when i move to Jacksonville in July overall terrible experience.

James Sutton 
Rating:
5.0

Make Google understand it's outdoor storage only

LEELON DAY 
Rating:
3.0

Customer did not leave a comment.

Jonathan Hickman 
Rating:
5.0

Customer did not leave a comment.

Julia Reynolds 
Rating:
3.0

Customer did not leave a comment.

Michael Batten 
Rating:
5.0

Customer did not leave a comment.

Robert Watkins 
Rating:
5.0

Customer did not leave a comment.

ROBERT HARDING 
Rating:
5.0

Second time using this place. No problems at all.

Theresa Hayes 
Rating:
5.0

Customer did not leave a comment.

Victor Alaqua 
Rating:
5.0

Very nice and fast service

Melanie Barnard 
Rating:
1.0

The reservation I made a week prior wasn't honored. I had to go to three different uhaul locations to get the service I was promised at the first location. The associate refused to hook my car to the tow (although that's promised by uhaul), I had a blow out during my travels and had to wait an hour and a half while someone came to service me.

Brittany Fuller 
Rating:
2.0

The truck made loud sounds when the engine was on when pressed breaks and smelled like something was burning.

Angela Hall 
Rating:
5.0

Idk, everything was ?? great !

Debra Banks 
Rating:
4.0

Customer did not leave a comment.

Steven Langerud 
Rating:
5.0

Customer did not leave a comment.

Maureen McGrath 
Rating:
3.0

Customer did not leave a comment.

Jason Scavilla 
Rating:
4.0

Customer did not leave a comment.

james wichael 
Rating:
5.0

Customer did not leave a comment.

Nicolas Cotes 
Rating:
3.0

How about getting your mapping system on the website right. it sent me in the opposite direction. totally unacceptable!!!!

David Andersen 
Rating:
5.0

Customer did not leave a comment.

ANTONIO WILLIAMS 
Rating:
1.0

Very upset over the fact that our drop off spot located in MacClenny FL off US Highway 90 was not open at 10 am on the morning we were scheduled to drop the truck. We ended up having to pay 30.00 more for miles that should not have been racked up due to location being closed.

PEGGY BAGGETT 
Rating:
3.0

Advertise the actual door size so customer will know in advance what size trailer to get.

Tracey Klein 
Rating:
3.0

I made reservations and when I went to pick up the truck at the initial location they didn't have the truck, stating they overbooked. I went to 2 other locations looking for a truck that I had already reserved, then finally another reservation was made by Uhaul for me to go to a third location, which delayed my loading of the truck. After getting on the road to my destination, the truck broke down and was immobile for over 2 hours which caused me to get off schedule again. Because of the delay, the scheduled unloaders could not assist me and I had to pay more money for additional assistance to unload the truck. This has been the worse experience ever with Uhaul and I would never rent with Uhaul again.

IRIS CAUPAIN 
Rating:
5.0

Customer did not leave a comment.

Joseph Dorsi 
Rating:
2.0

It looked like someone's front yard with a shack/shed for an office. The location was convenient to my location. The guy was nice but I had to park the truck and trailer when I thought he should have done that. Otherwise he was nice.

NIKOLE MADDOX 
Rating:
3.0

The location was over twelve miles from where I actually had to pick up my belongings from storage, twelve miles that came out of gas and mileage. I had chosen a preferred location much closer to my storage unit and that would have suited me better.

LORI BELL 
No reviews have been submitted for this location.

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