Comentarios de los clientes para Kingston Car Wash

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Kingston Car Wash

Clasificación general:

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Michael R.
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El cliente no dejó un comentario.

William M.
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El cliente no dejó un comentario.

Jason B.
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I was suppose to pickup the rental at 8am I confirmed everything the day prior. I arrived at 7:45am to be gone by 8 so I can meet my scheduled movers. I started the service via mobile and everything went well until the lock box ...completely rusted and could not open it. After 45 mins of uhaul calls a d no help the car wash open at 9am and a guy wearing no masked during a pandemic! Came to help...he fought with the lock saying wow this is rusted a lot and finally 15 mins more we pry it open. He then says good thing nobody is here today for uhaul to help. Now I'm over an hour away and an hour late! I finally get to Weymouth late a d my movers have taken off because I needed to move out of the apartment by a certain time and lost 2hrs! I'm not hit with a fee for the apartment and had to pay $50 each to movers I did not get to use. Now I'm $200 in the hole and moving on Monday. I had to put $10 in the gas for driving back and forth abd almost $80 for the truck total...I would like a refund for the rental since I did not get to move! Really sucks...

Arthur F.
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Worked well enough to do it again

Gary C.
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El cliente no dejó un comentario.

ARYEH S.
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El cliente no dejó un comentario.

glenn B.
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Uhaul rep was not wearing a mask nor social distancing. Change oil light on dash message. Return procedure not explained at time of rental. Was only told to drop keys into drop box. No mention of online return procedure. Had to return to facility to share location on app and take photos of vehicle. Major pain in the ass as I had already driven home after dropping keys in drop box. Did not receive text message about return procedure until I was at home. Should be fully explained at time of pickup and return text should be sent as soon as you take possession of rental

RONALD ROY L.
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El cliente no dejó un comentario.

Theodore B.
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phone app checkin was terrible.

Nicholas B.
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The representative at the location wasn't wearing a fave mask.

Gerard T.
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El cliente no dejó un comentario.

Benjamin M.
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El cliente no dejó un comentario.

William D.
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I was in and out in ten minutes with my online reservation

John Y.
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The location was fine but the trailer wasn't maintained and didn't tow very good. I've used these trailers before and they were great. Not the case this time

joseph O.
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All was exactly as promised so I say it is a well run depot.

Nathaniel S.
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Stood outside for 20 min waiting on someone to provide any customer service. When someone FINALLY came outside he said that “the entire UHaul computer system was down and he couldn't help me get checked in to rent the truck. I had to take care of everything myself, luckily I had the district manager's number and he was excellent, a great help to me!

Raymond C.
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El cliente no dejó un comentario.

Mohamed B.
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The location is basically a parking lot with a little shed but never has anyone in it. Do you have to find the one guy if he's there that runs the U-Haul part off of his cell phone. It takes at least an hour or more to pick up a rental There Twice I have showed up and they didn't have the equipment I reserved. One time I rented a 5 x 8 trailer and the guy was trying to give me a 4 x 6 and tell me it was 5 x 8. The other time I rented a 5 x 8 I arrived and there were 2 4x6 and one 6 x 12 I now have been charged extra for the 6 x 12 and an extra charge for insurance that I never OK. All of the other U-Haul places in the area are really great and I wish you could say when you reserve some thing that you didn't want to pick up at a specific location

Jerome B.
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Reduce the approval time for mobile rentals. A big selling factor is to get customers in and out quickly by completing all the prerequisite actions. I did all the steps and it still took nearly an hour of valuable time to get on with moving. I cannot recommend Your mobile process. Also, the equipment was clean but I wouldn't say it was well maintained. Vehicle steering didn't feel super safe. The vehicle had 79k miles on it.

Paula W.
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The contactless check in did not work properly so I needed to ask for assistance from the employee on duty. She failed to wear a mask and did not keep her distance as required by state law and put me and my family at risk of contracting COVID-19.

Adam H.
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El cliente no dejó un comentario.

SEAN B.
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Super friendly and fast service!

Susan S.
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Over charged and never answered phone. Very frustrating!

Ryan M.
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El cliente no dejó un comentario.

Paul A.
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I was sent a text to drop of the truck at a specific location. I went during business hours and no one there could help. They told me to come back when someone was there but did not know when that someone would be there. I called customer service and they closed out the contract and told me a $20 fee would be waived. The next day I was the charged the $20 fee on my card. NEVER TRUST U-HAUL WITH ANYTHING THEY SAY, GET EVERYTHING IN WRITING.

Jessica K.
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Location is only open from 9a-12p, I reserved the Uhaul for phone check-in and pickup. I arrived and was unable to check in via my phone and had to call uhaul, get transferred a few times and then was told that a person was supposed to be handing me the keys. Uhaul had to call the business owner, have him come to the location and give us our keys. It was a complete hassle, and this was all after I had originally booked a uhaul for a day later at a different location and they cancelled it on me because they had a shortage of trucks and had overbooked all of them, resulting in cancelling many customers orders. I was also told that if I could not get the truck from this location they would find me a truck at another location but I would be forced to pay the extra mileage.

KENNETH M.
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Charging .79 per mile is outrageous when the vehicle was sitting there for the next day reservation. I was in the business for years with Ryder and no one charges .79 per mile. I will never use uhaul again. It's a shame the dealership did not give me a written statement before I drove away with the truck. The dealership knew I was going over 100 miles.

Christopher B.
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I dropped the trailer off at the correct time BUT due to the rain you closed the car wash and no one was there to accept the early return. I DO NOT want to be charged additional monies.

Christina G.
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Granted I was early for my 10:00am pick up but the cab of the truck was filthy. The man really expected me to take such an unclean truck in the middle of Covid? I asked for another truck or to have them clean it out. They did briefly clean it but I had to spend a good hour with Lysol and windex on the cab when I got home. What really made me mad was at the last minute they changed my location pick up from right down the street to 20 minutes away in Kingston, MA and then I was given a dirty and Uncleaned truck by a man that didn't care a bit about it being dirty. He told me sometimes they just get them in and send them right out again and handed me the keys. I had to insist they get me another truck or clean it. Then once I was packing up the truck the furniture pads smelled bad and seemed uncleaned also. Something really should be said to them about cleanliness as they are located at a car wash it was really unbelievable how dirty everything was.

PATRICK C.
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It was easy and convenient!

JOHN D.
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Truck was not cleaned out, cargo area was very dirty.

Carol W.
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Communication was great via email and text, however the one thing that they did not mention was that it was a self-serve location. Sending a link to help prompt the check-in process would have been helpful. Thank you.

Jennifer R.
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Needs to improve communication. Location did not let us know they were closing early, luckily we called to check our reservation was being held as we were running late due to bad weather.

Samuel N.
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Truck was not cleaned out and mats were all over the back of the truck

jared E.
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El cliente no dejó un comentario.

Douglas T.
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When I arrived the attendant was there and quickly checked me in. The whole process took less than 10 minutes. I would use this site again especially as I saved some money .

JEFFREY H.
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You need to add a rating for "was you trunk ready" because no it was not ready. U-haul switched pick up locations with out notifying me. also the $20 charge of key return after hours is ridiculous. I returned key the night before in drop box. The truck wasn't due back till 8:30 am the next day. The way I see it, I'm early. It looks like no one is ever there at the shed. Even if there was someone there.....I still would have dropped key in the drop box.

Michelle S.
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I ordered a 15 ft truck and did it all online. I ordered for this past Saturday to be picked up at Marian Dr in Kingston. The night before I was told they did not have a 15ft. I went to the location and was told they did not have them at that location. I had to pick it up at the Kingston Car Wash. The sign on the shed says “Ring bell on side door” There is no side door or bell. You actually have to try and get the attention of someone working at the car wash. We were supposed to be on the road a little after 9. We were not on the road until after 10. I get things happen. I just didn't appreciate it being like it was no big deal

NANCY L.
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very satisfied with Dan's assistance. location was close to home and close to the highway.

ROY L.
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El cliente no dejó un comentario.

Kathleen C.
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El cliente no dejó un comentario.

Walter S.
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El cliente no dejó un comentario.

LINDA W.
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El cliente no dejó un comentario.

Christopher C.
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I rented the uhaul from the app. I rented 2 dozen pads with my truck. I picked up my truck and it wasn't until I reached my destination (20 miles away) that I realized the truck didn't have any pads in it. I turned around to go back and get pads from the place. I assumed they would be in the back of the truck from the start, but I was wrong. So I was charge for 40 or so miles for something that wasn't my fault. Other than that the uhaul was a great rent and I would rent again

Traci N.
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El cliente no dejó un comentario.

Raymond H.
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El cliente no dejó un comentario.

FRANK T.
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This location needs some help. The telephone number provided goes straight to voice mail and the voice mailbox is full. I could not speak with them directly for the 24 hours before my rental, during my rental and today when I tried to call to dispute the bill. Why am I being charged for two days rental? I am extremely dissatisfied with the entire experience and would like to speak with someone in Customer service. My cell # is 6172936058 The emergency road service from Lynch's Towing out of Brockton is the only positive

Michael M.
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El cliente no dejó un comentario.

ROBERT W.
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Free Pastry and coffee at pick up

ROBERT S.
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El cliente no dejó un comentario.

JAMES V.
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Pick up is very confusing without a live person there. I waited 10 minutes before someone came to help. I did not have enough info to do it myself. When the person came it was fine.

Ranney D.
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Why was a $40 late fee charged to contract when I returned the 5x8 cargo trailer earlier than the contract return date. I emailed the return location business twice asking this very same question and got no response. Plus the rental cost was higher than the on quoted rental figure from UHaul's web site.

Amy S.
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This was a HORRIBLE experience for me & my family. The original rental was keyed in completely wrong. I wantef a 24/7 so I had the flexibility of picking up when I could. It was the next town over. I got a phone call on the same night telling me that because I was a half an hour late for my reservation but I could no longer pick up the vehicle. So we had to book another location for that night but it couldn't be at the same location. Because she said the location was closed at 12 noon which it was not when I found out later. She sent us 45 minutes away from home to pick up another rental. She swore up and down because I asked 1000 times is this going to be ready is this going to be ready. She kept telling me she spoke with the person at the facility and they were waiting for me. When I got to the next facility 45 minutes away from home with my family they were closed. At this point it is 10 o'clock at night. So I had to call back set up another entire registration. This was adding so much stress because we were moving my son into his new apartment the next morning. We ended up booking the original location again for the morning. But all of that at nightAt such a late hour after working all day and all week caused so much stress! And I found out from the person who booked the correct information into the system that the original registration was for a truck that wasn't even at the location to begin with and that is why the whole thing got screwed up. Terrible experience

PETER G.
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El cliente no dejó un comentario.

John P.
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Your APP is terrible. i wasnt able to complete the starting process or the finishing process. Also you charged my account twice.

Bruce B.
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After I returned the truck, UHaul charged me another $81.00. When I called to inquire why, I learned that I was charged for extra time and for insufficient fuel. The person refunded my money, but I should not have been charged in the first place. Also, the charge for insufficient fuel was for 1/16 of a tank. Neither the fuel gauge nor the diagram on the contract is capable of indicating 1/16 of a tank, leaving me to wonder whether UHaul adds expenses, including fuel expenses, considering that most consumers will either not notice the charges or not challenge then.

James M.
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El cliente no dejó un comentario.

Matthew D.
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El cliente no dejó un comentario.

James C.
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El cliente no dejó un comentario.

Dorran D.
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Truck smelled of cigarettes

Stephen G.
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Awesome place to go! They do awesome car washes and all of the employees are well trained in both jobs. 100% will be going back and telling people about them

Walter B.
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El cliente no dejó un comentario.

Joseph L.
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El cliente no dejó un comentario.

CHRISTOPHER F.
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El cliente no dejó un comentario.

Kevin S.
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Easy in and easy out! Love the ability to drop off during off hours.

Kevin B.
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The in line check out instructions are great and made the experience all they much better as the location was closed at the time we wanted to return the trailer. The only suggestion that I have is that you should make that option plainly clear when the customer receives the reservation and imbed a link for ease of finding that option.

Kathleen Q.
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not charge so much for gas fee

Andrew R.
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El cliente no dejó un comentario.

Steve L.
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El cliente no dejó un comentario.

Philip C.
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Never again. UHaul experience was the worst I've ever had. No follow through on the order, no coordination between agents, and using the online/no representative at the location was completely frustrating. I had to submit two references or identifying documents, not notified about this until three hours before pickup was scheduled. As it was very early in the morning, I scrambled to get references lined up, then UHaul didn't follow up on them. Lock box key pickup was rusty, had a lot of trouble getting it opened and no agent to help out. Did not order dollies, but dollies were included in van, impacting my ability to complete the move by taking up valuable space. Never, never will I use UHaul, and I will not recommend them to anyone who asks.

Joseph C.
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This has nothing to do with the location. I liked using the app to help myself, especially during the current COVID-19 crisis, but there were a couple of points where I was confused. Fortunately the customer representatives that I called were very helpful. I would keep trying to improve the app.

Marc R.
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Your online process was confusing to a first time user who was a alternate driver. However, your customer service , Tiffany to be precise was very very good and patient. Ultimately your on site man, I believe he said Andrew, went above and resolved the dilemma we encountered with your online process. The vehicle was exactly what I needed and I would recommend only that you improve ease of use.

Michael T.
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- The automated smartphone process is fantastic and worked great. Kudos to your programming team. - When I went to pick up the truck, the one that you'd selected for me was blocked in. Please insure that the truck you assign is able to be moved. Great experience, would recommend and use again.

Brandi F.
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Rang the bell and waited a long time before someone came out. He rudely asked for an id and disappeared for quite a while. He came back out with the id no paperwork what so ever. He did not inspect the trailer helped set it up. We asked what time they were there until he said 4 and off we went. Upon return which was around 2:30 I rang the bell and waited quite a while Again no one came out so we left. I have no receipt which I needed and No confirmation we returned it. Very very poor customer service. Horrible set up.

Ralph G.
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El cliente no dejó un comentario.

Frederick V.
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As expected

Jeffrey S.
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El cliente no dejó un comentario.

Christopher K.
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El cliente no dejó un comentario.

Daniel A.
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I booked a 26' truck. When I got there I was told only a 20' was available. I was not notified of this beforehand. Kingston car wash knocked some money off and the employee handled to situation well. But you guys (U-Haul) dropped the ball. I should've been notified first that the 26' was not available at this location.

Michael B.
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El cliente no dejó un comentario.

Alden W.
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El cliente no dejó un comentario.

Shawn M.
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In the back of the truck there was a broken metal plate on the floor in the center of the truck where u walk up the walk board in the middle of the truck where someone could get hurt. We almost did get hurt. Its unavoidable. Very dangerous, unsafe, inconvienent. Aggrivating and In the way. This deffinatly Needs to be fixed before this truck is rented again to anyone else. Also From the moment the truck was first turned on at pickup, it said oil change required on the dashboard screen next to odometer. Not sure if this truck is ever really maintained. But it seems like the truck needs a good tune up. In the begining when we started the online check in process, we had a hard time because for some reason my cell would not let me take any photos, which would not let me move forward in the check in process. Leaving me stuck. Thankfully we tried it on another cell and it ended up working on his cell. No clue why i couldnt just use my cell, but if i was alone or didnt have another cell to use. We Would be without a rental. Being that i am a frequent uhaul truck renter, this was very frustrating. Not sure if i will be able to do self check in or out on my own cell in the furture. Which is a problem. We are not sure why we were able to rent this truck with all the work that is needed to be done to it and the condition it was in before we even took it out of the lot. I tried to make note of this while doing the online check out process but the screen dissapeared and did not let me finish my statment with what was wrong with the truck.

Ken H.
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El cliente no dejó un comentario.

stephen M.
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I've used U-haul everytime I had to move. But this location was awesome I will definitely come back to this specific location every time. Pick up and drop off of my rental was so smooth and flawless!

Donald U.
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Phone calls go to a # with no option to leave a message at the rental location.

Paula M.
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El cliente no dejó un comentario.

Richard M.
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Dropped off Trailer before a specified time. Worker took my receipt and said they would be an email confirmation within the hour which was never received. Got an email a day later with an extra day charge that I had to call and get rectified for reimbursement

Adam C.
Clasificación:

The trailer needs to be serviced. One blinker wasn't working, a side light had a wire hanging, and the trailer jack needs to be greased. I could barely get it off my truck and certainly no one was about to lend a hand. Disappointing rental for sure but I got my job done.

NATHAN C.
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nothing

Mark P.
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El cliente no dejó un comentario.

John G.
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I have serious issue with the reservation process. I reserved a trailer based on what I have. The UHaul system allowed the reservation to go through. When I arrived, the attendant was unable to generate a contract because the UHaul system did not like the vehicle/trailer combination even though it met the tow rating requirement. If this was a problem from the outset, the reservation should have been rejected or when I was called, the service representative should have told me there would be a problem. As a result, I was delayed and had to find assistance in order to obtain the trailer. I felt the location and service at the location was great but the reservation process is sorely lacking.

Hubbard J.
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Please install a doorbell at the office.

James B.
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El cliente no dejó un comentario.

Richard M.
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Quick and easy- right off Rte 3 and the agent had me out of there within 5 minutes. Truck was clean and worked great- Happy Holidays

Anthony D.
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The keys were not in the lock box.

Michael R.
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staff was very friendly and helpful

Jonas F.
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It seemed unstaffed until someone appeared, just before I was going to leave. I was a little wary of leaving the truck with someone I couldn't be sure actually worked there.

andrew G.
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El cliente no dejó un comentario.

brian J.
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El cliente no dejó un comentario.

Corey W.
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El cliente no dejó un comentario.

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