Customer Reviews for Kingston Car Wash
(U-Haul Neighborhood Dealer)

455 reviews

2 Spring St   Kingston, MA 02364
(Right of route 3 exit 9, We are located on 3A. Behind the gas station.)

(781) 336-4289

Office Hours

  • Mon: 9 am–1 pm
  • Tue: 9 am–4:30 pm
  • Wed: 9 am–1 pm
  • Thur: 9 am–4:30 pm
  • Fri: 9 am–1 pm
  • Sat: 10 am–2 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 7/4/2024: Closed

Services at this Location:

Contact Us

(781) 336-4289

2 Spring St
Kingston, MA 02364
(Right of route 3 exit 9, We are located on 3A. Behind the gas station.)

Services at this Location:

Office Hours

  • Mon: 9 am–1 pm
  • Tue: 9 am–4:30 pm
  • Wed: 9 am–1 pm
  • Thur: 9 am–4:30 pm
  • Fri: 9 am–1 pm
  • Sat: 10 am–2 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 7/4/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Had a challenging time with the mobile share system. First appointment, the truck was parked in and nobody there to move it. The second time, I returned the truck and then continued to receive texts for days asking me to return the truck. Would much prefer an in person employee rather than an app based system.

Chris F 
Rating:
3.0

Better parking ability for pickup. Little more attention to detail when handling the extras ... ie blankets and dollies.

Glen A 
Rating:
5.0

Customer did not leave a comment.

SAM C 
Rating:
5.0

Your 800 corporate service is terrible. I waited 20 minutes for a call back. Then that agent could not help me and transferred me. I was put on hold again and after 10 minutes, got disconnected without anyone addressing my issue.

Richard D 
Rating:
5.0

Customer did not leave a comment.

Carlos M 
Rating:
1.0

I returned my rental a day early. I was in the process of checking it in on the app when a man working there said he could take care of it for me. It finally got closed out 4 days later. I got texts and emails about it being late and had to call on more than one occasion to make sure I wasn’t charged extra. I was told this location was notorious or this behavior.

Gina B 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T 
Rating:
5.0

Quick and easy drop off.

anthony p 
Rating:
5.0

The pick up couldn’t have been easier. Nothing to improve.

Edward B 
Rating:
4.0

Got the van tank 3/4 full that’s ok when took it back I filled the tank up so it came with full tank NEVER GOT CREDIT FOR IT They DID NOT REDUCE the FINAL BILL Will this Fall on Deaf ears I thing so I’ll be shocked if if someone is reading this and cares

helmut w 
Rating:
3.0

Customer did not leave a comment.

Lisa V 
Rating:
4.0

Dan went out of his way to make this visit a safe and pleasant one.

DENNIS H 
Rating:
4.0

Customer did not leave a comment.

John H 
Rating:
1.0

Contract stated truck will have 1/4 tank of fuel, gauge read below 1/8. Talked with attendant he said don’t worry about it. I was worried about even making it to my destination that was only about 8 miles away. Pumped 15 dollars in just to be safe. Returned truck on time could not find attendant. Then got email bill for rental that stated that I failed to return with the required 1/4 tank but also had to pay a $30.00 refueling fee. WHAT A WAY TO DO BUSINESS or better yet what a way to go OUT OF BUSINESS

Thomas D 
Rating:
5.0

Customer did not leave a comment.

Jake R 
Rating:
1.0

Was raining and truck leaked all over my stuff. Was not informed of $22 gas charge and $30 labor charge to refill. seems a deceptive practice and likely will notify the attorney general. Location was attached to gas station. Nobody there to assist or question.

Albert B 
Rating:
5.0

Customer did not leave a comment.

Alyssa D 
Rating:
3.0

Customer did not leave a comment.

David F 
Rating:
1.0

I’d never recommend uhaul to someone else. Oh honestly I’d recommend people who i hate. It was my first and last time experience. Everything was sucks about this place. Such a disappointment.

Emre E 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
1.0

The car wash was busy and it took over 40 minutes for me to get a key and leave. Than there was no explanation about returning the truck or the key!!! Now I had a extra dolly and 2 sets of pads add to my order that I never requested.I don’t know if that has to do with the location or the site

Ana P 
Rating:
4.0

Customer did not leave a comment.

Johnathan E 
Rating:
5.0

Customer did not leave a comment.

HAYWOOD H 
Rating:
5.0

Hi I left my yeti water bottle in the truck. Was wondering if I could pick it up if you guys have it. My cell is 3398323507 thank you

Steven G 
Rating:
4.0

Make sure to explain there's a mileage limit, and it will cost $1 a mile over the limit. I had no idea

Eric P 
Rating:
2.0

This is a side hustle for the Kingston Car Wash and they treat it as such. Open when the sun shines not open when it rains trailers are dropped off rented and never cleaned. Employees are annoyed when you show up to pick-up your rental.

MICHAEL S 
Rating:
5.0

Customer did not leave a comment.

Lisa F 
Rating:
5.0

Very helpful staff. Easy transaction.

Heather S 
Rating:
2.0

The location was closed despite being shown open in google maps. The app for doing the return works poorly and ended taking pictures of the truck 3 times under the rain before finally being able to return it.

Pablo A 
Rating:
3.0

It's a convenient location but be aware, they do not fill up the gas for you. Mine was on empty so I had to fill it up. We also got a truck with a huge chunk out of the tire and didn't realize it until we got it home and parked.

Wendy D 
Rating:
5.0

Customer did not leave a comment.

James D 
Rating:
5.0

Customer did not leave a comment.

Miles F 
Rating:
3.0

Again, drop off app frustrating

Tom B 
Rating:
5.0

Customer did not leave a comment.

Nicole G 
Rating:
5.0

Customer did not leave a comment.

Christopher A 
Rating:
3.0

Customer did not leave a comment.

George K 
Rating:
5.0

A very knowledgeable young man named Chase assisted me with a trailer rental, and it was very clear that he was well acquainted with the process. The whole task went off without a “hitch.”

john k 
Rating:
3.0

This whole place was sketchy. The guy was rude and gave me a trailer with bald tires on one side that we had to change out mid trip.

Jordan K 
Rating:
1.0

The process of picking up the truck was a nightmare. In spite of thinking everything was set and we had to go through a simple task of picking up the truck, we experienced quite the opposite. The pickup was disorganized with little information to go by, and it seemed all of our efforts to ensure a smooth pickup were pointless. I would not rent from U-Haul again based on this experience.

Craig H 
Rating:
3.0

Set up order online. When I arrived and went to link in email stated no order found. Attendant said he would take of it. All I checked was gas and mileage. Found outnext day i was charged for dolly and insurance which i didn't ask for,

Thomas W 
Rating:
3.0

Customer did not leave a comment.

Kelley M 
Rating:
3.0

Customer did not leave a comment.

Alex M 
Rating:
2.0

Location closed early on Monday, when I dropped off the trailer. There were no instructions posted so I called customer service and they advised me to just leave the trailer. Tuesday morning I phoned and was told that they were checking in equipment and I would receive an email. Nothing came. Wednesday I called and found that the location was closed. I called customer service and learned that they had no record of my trailer being returned. Thursday I did receive an email that the trailer was in. The location is convenient if you can work around their strange schedule.

Richard H 
Rating:
5.0

No fault of the UHaul dealer but make sure the UHaul mobile app works. I had perfect cell service at this location and the UHaul mobile app would not operate correctly...LUCKILY the employees at this dealer were EXCELLENT and well trained as they were able to help me complete the p/u & d/o of the rental unit without missing a step

JEFFREY Q 
Rating:
5.0

Customer did not leave a comment.

SHERRY F 
Rating:
5.0

I wish I got the representatives name because he couldn’t haven’t been any more helpful and accommodating. This is my second time renting here and they are the best

Bruce G 
Rating:
2.0

Customer service would be nice. They guy didn’t explain to me anything to me and all he did was drove the van to me. Plus I don’t believe the rents price was correct anyways.

Cang D 
Rating:
5.0

Good, convenient location for me.

Edward W 
Rating:
5.0

Customer did not leave a comment.

Sherry B 
Rating:
4.0

Customer did not leave a comment.

Lee H 
Rating:
3.0

Customer did not leave a comment.

Laura I 
Rating:
3.0

The mobile app pick was the worst most pain in the ass thing I have every had to do as a paying customer. Never again

Jared C 
Rating:
1.0

Major hassle and inconvenience trying to drop truck off. Days and numerous phone calls trying to get it straight. People at this location don't ever answer their phone and then are of no help when they do. They expect you to use the uhaul app and do all the work while they collect whatever uhaul gives them. Then they tried to scam me with a $25 bogus cleaning charge. If they are a reflection of what uhaul is really like, Uhaul would go straight-out of business. I'm still waiting for a Uhaul rep to contact me about water damage to our mattress when the wheel well leaked water all over the place.

John D 
Rating:
3.0

When you click on return vehicle you should let the customer know that they should Parkette where they can get pictures from all sides. I parked it, took odometer pictures, and then it wanted me to take the outside pictures.

Tom S 
Rating:
4.0

Customer did not leave a comment.

Avery C 
Rating:
5.0

Free car wash

Dallas F 
Rating:
1.0

wait too much time for help to pick up the trailer and i went to deliver the trailer, also they nevar check out my trailer and i received a message from uhall saying my trailer was overdue time, i dropped the trailer on time

Erio P 
Rating:
5.0

Best U-Haul rental outlet around ! Friendly helpful staff

Robert L 
Rating:
3.0

I rented a 26 foot truck and an appliance dolly for the day.when I went to pick up them up the dolly was not there I spend hours trying to find one and had to buy one and only got half my stuff moved .

Robert S 
Rating:
5.0

Truck was great but the self check in and out was NOT easy at all (second time it didn’t work easily for me)

James M 
Rating:
1.0

Drop-off is to an unmanned shed in the parking lot or a car wash attendant hidden inside an office in the car wash. There are no clear directions for where or how to drop off the rental. Handed the keys to the employee at the car wash and then spent the next three days on the phone with Uhaul to verify that the return of the unit was processed as I received daily overdue notifications.

Keith R 
Rating:
5.0

Was charged for 10 blankets I never received.

Christopher A 
Rating:
3.0

No personnel available to help and the app kept shutting down again so check out took 45 minutes

Nils C 
Rating:
1.0

They switched pick up locations day before and switched the time to pick up... I was not told this would be a contactless pick up. The truck I had reserved was blocked in and I spent over 45 mins on the phone trying to get the situation fixed. I was charged for the furniture pads despite telling them and the check in and out process that they were not in the truck. I also didn't have a hand cart. I also had to pay more because the location was that much further away from my destination. I would be hard pressed to use UHaul again

LORRAINE R 
Rating:
4.0

Customer did not leave a comment.

dan f 
Rating:
5.0

Customer did not leave a comment.

Glen V 
Rating:
2.0

There was no staff. No response to the ring bell for service. The web site failed to allow me to self return. Just left the trailer at the site hoping it would be OK. Call in customer support was useless and couldn’t be connected to proper individual. Very frustrating.

Paul R 
Rating:
4.0

It was perfect, move took longer than anticipated.

Elizabeth E 
Rating:
5.0

Customer did not leave a comment.

Frederick W 
Rating:
2.0

The hostile sounding texts and emails because your employees couldn't find the time to properly check in the equipment was a bit much. The lack of adequate communication in a company of your size is stunning. Do better

Robert D 
Rating:
3.0

The station was "un-manned" despite the website saying the hours of operation. That said, I was able to to the "after hours" checkout even though it was supposed to be manned. It was not a poor experience, but being a first time renter, I would recommend dropping off at a different location

Peter C 
Rating:
3.0

There was no clear sign on where to go and no staff in sight. Had to wonder to find someone to help point us in the right directionb

Malcolm E 
Rating:
3.0

Lock box was broken and had been for a bit.

Michael M 
Rating:
5.0

Noting. It was flawless

Bruce C 
Rating:
5.0

Decrease wait time if reservation was made, all in all everything was great!

Irene S 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
2.0

Drop off was very confusing. Signs said to press button for service on side of building but there was no button. Turns out the button was on the wall of the car wash 50 feet away. Eventually someone came out to help us. Was expecting a visual inspection and receipt but person said I was all set. I insisted and waited for paperwork indicating truck and trailer was dropped off in same condition.

Tony R 
Rating:
5.0

Customer did not leave a comment.

Kevin S 
Rating:
5.0

Very friendly and helpful

johnathan e 
Rating:
5.0

Customer did not leave a comment.

Robert L 
Rating:
5.0

Everything was perfect

james m 
Rating:
1.0

It’s just a parking lot with a key box next to a car wash. Not great!

Casey D 
Rating:
5.0

Customer did not leave a comment.

Michelle M 
Rating:
1.0

The trailer I rented was faulty, and the company did not stand by their product nor did they help when contacted!!!

Ferris B 
Rating:
4.0

Prefer going to a U-Haul only location rather then a combined U-Haul/car wash business.

Edward W 
Rating:
2.0

I did the pre-check the night before but there was no direction as to what to do when you got there either by email or at the location. There should be clear instructions. and no one would open the door even though I pressed the call button 3 times and the cash wash was operating. When I figured out how to login to get the truck, the system kept kicking me out and I had to start again like 6 times. When i finally got through the process, it told me I was about to get my access code and the system died again. When I got back in, it told me the truck had been dispatched and it did not list the code. When I finally found someone, it took him 30 seconds to open the lock. Why not just have them do that? In all it took me 30 minutes to pick up the truck. That is ridiculous. When i got the key, I drove it home and the furniture blankets we ordered were not in the truck. We had to drive back and get them. Then, when I returned the truck, it gave me my final invoice, which included a $7 charge for a dolly that we did not order, nor was it in the truck. I was so frustrated with the amount of time it took to pick up and drop off the truck, that I just paid it. Please refund that amount to my card. The truck worked perfectly fine. If the pick up experience had been quick and easy, this would have been a perfect review.

William G 
Rating:
3.0

Customer did not leave a comment.

Owen O 
Rating:
3.0

Customer did not leave a comment.

GEORGE I 
Rating:
1.0

Get the locations hours of operation figured out. Car wash employee was pretty rude and refused to help.

nicolas l 
Rating:
5.0

Customer did not leave a comment.

Paul J 
Rating:
5.0

Great service

Rhonda s 
Rating:
5.0

Less reliance on web based process or be clear that pictures are required on your link. A pain to get part way through and find out more is needed but key already returned

David H 
Rating:
5.0

Thank you for great service 👍

Rhonda s 
Rating:
4.0

The blankets I ordered were not available at that location, and somebody added a dolly instead. This meant I had to bug the guy in the office to come out, confirm there were no blankets, and delete the dolly from my rez. That really was no problem for me but it meant the attendant had to spend some time on the transaction.

Roger L 
Rating:
5.0

Uhaul is great for staying within 20 miles from the pickup location. Don’t be stupid like me and drive over 500 miles. Ridiculously expensive. Stay local stay happy.

gabrielle v 
Rating:
2.0

Employee hide inside, had to go into an employee only area to get someone, not helpful, had to park and unload trailer myself

Parker D 
Rating:
4.0

The vehicle was very banged up with peeling paint, lots of large scratches and trim pulled from the side of the vehicle. The inside had a broken visor on the drivers side. Fortunately the vehicle ran fine which is the important part.

Anne M 
Rating:
1.0

It’s a car wash not a UHaul store. Didn’t want to help me get my car on the trailer. Didn’t explain how the trailer worked, for example how to get out of the car once it’s loaded.

Michael S 
Rating:
5.0

Passenger window was left down and some water was in the cabin from the previous night

Peter R 
Rating:
2.0

The truck was very high mileage, when I tried to fuel it, the pump kept stopping, so I could not get it above the less than 1/4 tank it started with. Also, I ordered furniture pads, but there were none in the van when I picked it up. Also, the "rapid" pickup process was anything but, totally messing up the alternate phone number every, an online agent had to manually get me pay that stage.

JAMES W 
No reviews have been submitted for this location.

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