You only give me yes or no choice, I'm in between. The truck was well maintained but a bit dirty outside, it's ok with me but I'm just trying to properly answer your questions.Win T.
Customer Reviews for Kings Tires LLC
(Distribuidor de U-Haul del vecindario)
Santa Rosa, CA 95404
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 6 p. m.
- Dom.: 9 a. m. - 3 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
As usual UHaul corporate failed by sending me to a location that did not have the truck I reserved and they â€œguaranteedâ€ would be there. I had to walk 2 miles in the dark to a different location where the actual franchisee was helpful and efficient. Adding salt to the wound, the new location is where my original reservation was from, but the SF corp office called me and changed my reservation to another franchisee who doesn't even carry that size truck! Without a doubt one of the most unreliable companies in America.SCOTT V.
El cliente no dejó un comentario.Stanley S.
El cliente no dejó un comentario.JAMISON H.
Made an appointment to pick up on Sunday. When I got there for my appointment the trailer I reserved was not avaliable. I had to rent a different trailer and still haven't gotten refund from first reservation.SEAN S.
First time picking up equipment at Kings tires, freindly and efficient staff, had me in and hooked up in no time. Most of the time I've gone to the other uhaul on Santa Rosa ave that's always real busy and sometimes takes quite awhile to get equipment and leaving.RICHARD I.
El cliente no dejó un comentario.Christopher C.
El cliente no dejó un comentario.Elena P.
Customer service great, location is old, rundown, and needs to be updatedRYOKAN K.
While I went into using U-Haul with a bit of wariness, due to them not guaranteeing where the truck might be for pick up, once I got the message from them saying it would be ready and it was nearby the house I was loading, it all seemed "easy-peasy" after that. We were in and out quickly and could start the task of loading. The truck was a newer model, and was the perfect size for my load. It was clean and comfortable and drove really easily. The trip from Santa Rosa, CA to Oregon City, OR, while not a joy, was as easy as it possibly could have been.Mark L.
Why offer mobile check in for trailers if I have to go into the store anyway? I went through the whole process in my phone, then again at the desk. I hope I wasn't charged twice. Also the woman at the front desk was not very pleasant. She seemed irritated when I questioned why the trailer in the "check for damage" photos was not the trailer I was renting. She offered me some excuse like maybe some work had been done and the photos weren't updated (photo on the side was totally different) and then just told me to dispute each photo. I had to go through the process twice because the website crashed. Really irritating experience.Amanda B.
El cliente no dejó un comentario.DILLON C.
There top notchjessica W.
Customer service was cold, and downright rude at some times. The guy assisting me with Attaching the trailer to my vehicle was unhelpful with the app and somewhat belligerent. I returned the trailer after hours and tried to place it in the location I was told to earlier that morning, but the spaces were all full. I placed the trailer just a few hundred feet from that location in a spot that was open. The next day I was charged an additional day. They obviously didn't look for the trailer on their own lot before deciding to charge me extra. Would not rent from this location again.PAUL E.
Kings Tire was great. Uhaul was horrible. My reservation had got changed to a different size truck and different location. When I showed up they had nothing for me. Had to fight to get another truck somewhere else in town. Once I finally got a truck the truck leaked and all my boxes got soaking wet and fell apart. Would never recommend anyone hassle with uhaul. Not worth the frustration.KENNETH M.
the staff was rude and not very pleasant.Selina M.
El cliente no dejó un comentario.DAVID P.
The people at Kings Tires were very helpful and nice to deal with. I would use them again .Richard S.
Good job.MATTHEW B.
El cliente no dejó un comentario.CLAIRE M.
El cliente no dejó un comentario.MICHAEL F.
Very bad customer service the woman had an attitude and the guy was rude and plus they tired to over charge me for gas they need to fix the gas needle I'm glad I took pictures before leaving with the truck they think they slick I'm going to report them to uhaul and bbbTAVARIS B.
El cliente no dejó un comentario.Jonathan H.
To start with, the person behind the desk was like a prison door. She clearly had no interest in being there and providing a good customer service experience, Secondly, I was clearly given a van that had a nail in one of its tires.I didn't notice it when I picked it up unfortunately. Of course, the tire burst once I hit the road. When I finally managed to get a hold of RoadSide Assistance, it took close to 4 hours for them to send someone to change the tire. This is not even close to decent service. This is appalling service. I will never rent a Uhaul van again. I never even got a call apologizing for the wait or anything. Unbelievable...Florence R.
El cliente no dejó un comentario.GARY Y.
Hard to get into the driveway, the trucks are parked so close to each other that it's impossible to walk around and examine the vehicles and I had to have the lot guy drive it out. The truck had lots of visible damage, the counter staff was not courteous, the truck I ordered wasn't available and they gave me a bigger one, which I didn't want one that big (too hard to maneuver).Lisa D.
El cliente no dejó un comentario.KAPLAN P.
El cliente no dejó un comentario.Christopher R.
El cliente no dejó un comentario.Juan C.
My confirmation said one address and the truck and trailer where at a different address that did not open until after the time i had reserved it for.DANIEL H.
Pick up with my phone was awesome! So quick and easyChristine R.
El cliente no dejó un comentario.Sher E.
El cliente no dejó un comentario.Leslie R.
El cliente no dejó un comentario.JULIO U.
El cliente no dejó un comentario.Jose J.
Do not tell customers they are responsible for finding their own dolly's at other UHaul locations. This should be the responsibility of the business, not the customer. The website for returning the truck after hours also didn't work, resulting in two hours of hold time on the phone to confirm the return so I wouldn't get charged extra. UHaul customer service kept putting me on hold and passing me around to several departments on multiple occasions. I will NEVER use UHaul again and I will NEVER recommend it to anyone.Michael T.
Checking out and checking in the truck was quick and easy.KEVIN G.
Elijilio (sp?) Was very helpfulLAWRENCE A.
El cliente no dejó un comentario.SANDRA M.
El cliente no dejó un comentario.DULCE P.
Thank you !!KATHERINE W.
This place in general is fine for me to go but whoever is cleaning the vehicles it's about the worst I've ever seen so much dirt and dust inside I had to clean the back of the truck out myself to move my furniture the only reason I use U-Haul Yes I like the time for trucks that they useCARL S.
El cliente no dejó un comentario.JOHN P.
El cliente no dejó un comentario.EDWIN R.
El cliente no dejó un comentario.JOSHUA L.
El cliente no dejó un comentario.Melissa G.
El cliente no dejó un comentario.JOHN C.
The women who helped me was extremely rude. I will never rent at this location again.BRENDA C.
El cliente no dejó un comentario.ARI S.
El cliente no dejó un comentario.MARAIA R.
El cliente no dejó un comentario.WILLIAM M.
I reserved a trailer and 2 of your movers. When I arrived, I was told that a trailer was not available and I would have to drive 2 hours to pick up one. I was told that I could upgrade to a truck and pay the higher price. Because I had 2 movers waiting, I felt that I had no choice but to upgrade. I am very disappointed in your customer service and was never contacted prior to my arrival. I will never use this U-Haul business again. This experience left a very bad taste in my mouth. Felt like the old "bait and switch". I'm done!PAUL B.
Great service!ADELLE S.
Ensure all the marker lights are in working order, I had a couple out. The left roll away fender was dented and kinda hard to close up. Other wise I love these trailers, they pull real well for my 58' Apache. UHaul is my go to trailer rental every year when I go to Hot August Nights in Reno, has been since 2012...RICHARD S.
Not very friendly at the counterLAWRENCE L.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Dawn O.
Friendly staff and convenient location, they are very helpful with every aspect. Hooked up my trailer and unhooked it when I dropped it off. I would recommend this business, fair prices and excellent customer serviceCARSON C.
My rental was delayed 2 hours due to another customer keeping the van overnight. Customer seemed unaware that someone else was waiting for it. Very inconvenient. Computer system was also down. Staff was very polite and helpfulDANIEL M.
El cliente no dejó un comentario.ROBERT S.
El cliente no dejó un comentario.ERICA A.
El cliente no dejó un comentario.SHAWN C.
El cliente no dejó un comentario.Joan J.
El cliente no dejó un comentario.PAUL C.
Better online check ingRACE N.
That was the worst box truck I've ever rented. It had clearly been in a nasty accident as neither door shut properly and the air bag had been poorly replaced after deployment. The alignment was off and the steering had about 30 degrees of play before anything happened. It felt dangerous drive.ROBIN P.
El cliente no dejó un comentario.MAYA D.
I denied coverage on equipment after 6 weeks of bs with uhaul bookingâ€¦ I still paid too muchCHRISTOPHER M.
El cliente no dejó un comentario.LEO B.
The van reeked of marijuana when we picked it up. Customer service is a bit lacking as far as being even slightly friendly. It worked out okay for a quick loadErin C.
Nice people, good truck. Would rent againWendy B.
Best rental truck I have ever rentedDonald N.
El cliente no dejó un comentario.paul M.
El cliente no dejó un comentario.Esveydi F.
El cliente no dejó un comentario.EDWIN R.
The person who set the initial order, forgot to ask if I wanted insurance and to indicate where I wanted to drop it off, I thought we had done that; she was actually helping me, because I was having difficulty with the online site, so bottom line, the guy that helped me at King's Tires, when I picked up the trailer, was in a rotten mood, and I thought those two issues were already handled, so he just got madder and madder. Today when I dropped it off, it was worry free.Susan H.
Great folks work there.CHRISTIAN C.
They were trying to sell uhaul products for more than they were advised for online so they could make more money. Shady and unfriendly.Taylor T.
The owner tried to suggest that I took the electrical wiring for the trailer, something that would make no sense, after telling me that everything was good.Ryan K.
El cliente no dejó un comentario.Graham W.
Customer service is rude at this location. The rental we had reserved was not at our original pick up location because the previous person did not return on time. Had to drive 2hrs away to pick up from another location, which we had to pay the additional mileage for. What should have cost $120 ended up being nearly $300 because of the extra miles we had to drive to pick up and drop off. Never again. Horrible service and extremely unreliableJennifer H.
El cliente no dejó un comentario.GRANT W.
The location was nice and very convenient. The woman that helped us was polite and professional. I don't understand how the system works but we were scheduled to get a 17' truck. We were called a couple of days ahead of time letting us know that the truck we were scheduled to rent was unavailable but we had the option of a 10' truck. We were also supposed to be able to keep the truck for 2 days. We never heard back regarding the 17' truck and when we arrived to pickup the 10' truck we were told that we could only have it for one day. There is your feedback. Nice people but screwy system.MICHAEL R.
The woman at the front desk who from what I gather is the daughter of the owner and works there full time, is INSANELY rude and unprofessional. I had heard about her through a few other friends who had rented a uhaul at this location and everything they said was true. Each time I spoke to her on the phone as well as in person she was condescending and extremely unpleasant. She works fast at the expense of good customer service skills. Literally will never rent a uhaul from here ever again and will not recommend it to any friends or family. I love supporting small businesses but this one woman's attitude has insured I'll never be a patron here ever again.MEGHAN L.
Cigarettes in cab. Employee on phone entire time. No inspection of vehicle. Sleeping bag behind truckRAYMOND H.
El cliente no dejó un comentario.GLORIA J.
El cliente no dejó un comentario.William Y.
The service was friendly, the location easily accessible, and the process easy enough. The facilities were cramped in terms of parking and not very clean.Raul M.
Nice personnel,friendly. Small place tight access. Hard to get in and out.FREDERICK L.
El cliente no dejó un comentario.Nicolas P.
Outside of van was not cleaned Trash under seat Availability goodGINO M.
No effort was made to clean the interiors of the vehicle. Not a good thing during COVID, or any other time. I cleaned it myself. The gas gauge was half full but my paperwork showed it was full. I brought it to the attendant's attention and I was told I needed to dispute it online! I disputed it online and submitted a photo as required. I thought all was good. I gassed up to half full and returned the pickup after hours as instructed. I received my invoice by email the next day and was charged for not filling up the tank. I wasted a trip back to dispute the charges in person. The attendant was rude when I questioned the $33 surcharge and presented my photo proof. I got my refund but I will use a different location next time I need a pickup truck.ERNESTO O.
El cliente no dejó un comentario.Jairo A.
El cliente no dejó un comentario.JOSEPH S.
My primary complaint was that there were no blankets available to rent. If there's one item that need to be stocked at a place like UHaul it's cardboard boxes and blankets. I got by with cut up cardboard and tape for all my furniture's corners and protruding elements and this was a real pain that could have been avoided with blankets (which were on my online order). Second, the van looked like it had just returned from a week at Burning Man, the exterior was really filthy and the windows were dirty as well so you ended up with poor visibility when the sun was shining and instantly dirty clothes and hands each time you touched the outside of the van.PIERRE P.
truck was filthy, bone dry on gas, windshield not even washed, and A/C not working. They did not care about us, or even open the door to the truck before they turned it over. It was a horrible experience. If we could give ZERO stars, we wouldGina L.
El cliente no dejó un comentario.MARK H.
I reserved a truck but it wasn't there at 9 the guy was about 20min late he sent me to another uhaul across town it cost me about an hour of my day but not that big of a deal the process was easyJason J.