Customer Reviews for Kings Tires LLC
(U-Haul Neighborhood Dealer)

1,121 reviews

1075 Santa Rosa Av Ste B   Santa Rosa, CA 95404

(707) 525-1043

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(707) 525-1043

1075 Santa Rosa Av Ste B
Santa Rosa, CA 95404

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Cassidy K. 
Rating:
5.0

Nothing!!!!"

leonardo E. 
Rating:
5.0

The whole experience was great. The guy at Kings tire even offered me different packages for my higher mileage move. Super easy pickup and drop off

Jason D. 
Rating:
1.0

Very dirty truck. When we arrived, no one was working. We had to wait for an employee to come back.

KENNETH U. 
Rating:
5.0

Customer did not leave a comment.

joshua K. 
Rating:
5.0

Customer did not leave a comment.

Kristine T. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
4.0

As well as the car trailer, I rented a 15' truck at another Kings Tires location in Santa Rosa. It's pickup was by UHaul app and lockbox and this proved to be problematic - complicated if you don't have an iphone, so we used a friend's - having to take several pictures of the equipment, getting the lockbox code - hard to hear on a busy street. The person helping us by phone, Claudia, was wonderfully patient and understanding. We could not have done it without her. I would not try to pick up a rental at a closed location again (Sunday). The equipment worked well.

Karen K. 
Rating:
2.0

They changed my reservation by an hour without telling me. I paid guys for sitting around for an hour. I'll never use U haul again.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Tiffany T. 
Rating:
5.0

Customer did not leave a comment.

vincent D. 
Rating:
4.0

Customer did not leave a comment.

harold B. 
Rating:
3.0

There was no customer service. They handed me the key and pointed at the truck. When I told them it “rattles” they were not concerned. Truck was dirty inside and out. No instruction given regarding truck.

Alice H. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Christina B. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Thank you U Haul great equipment smooth move to Washington from California

jeff L. 
Rating:
5.0

Just stay as nice as you are.

avida C. 
Rating:
4.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Customer did not leave a comment.

Pujaben P. 
Rating:
4.0

Complimentary coffee in the morning. The family that runs Kings tires and uhaul rentals. Have been easy to work with . All paper work is quick and easy. Excellent.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
4.0

The van was serviceable but it was dirty. The windows had smudges and the windshield wiper controls didn't work properly. That made it nerve wracking driving in the rain storm. The back doors also had some minor issues.

Kiersten F. 
Rating:
4.0

Truck interior was dirty from previous renter . Mud on floors . Etc. I didn't care I just didn't want to get blame for it . Also had paint or something like that all over front end and hood . Truck was great to drive gas was t bad . Overall was great . Girl in office was awesome .

Michael C. 
Rating:
5.0

U-Haul people in Santa Rosa and Sacramento were excellent as usual. What made the difference between this trip and the last one was a newer truck, approximately 10,000 miles on the odometer, that ran and steered. well. The previous truck was a nightmare.

Dane W. 
Rating:
4.0

I went to this location AFTER my first scheduled location was closed even though my reservation and scheduled pick up was all set up a week ahead of time with the call of confirmation the Friday before. . The person I spoke to at the FIRST location when I arrived said their location was closed and directed me to go to a different uhaul location. This was a HUGE issue for me and my family as we had a strict schedule for our move. This situation created a major time delay in our move, longer travel mileage along with extra costs which were not credited to me at all. I was still required to pay all the costs along with extra mileage costs. Kings tires was good. Quick and helpful. My advice for anyone renting a uhaul would be to TRIPLE confirm your reservation and location. Even if you have text, emails and a phone call to confirm everything. I had it all and it still created major issues and costs for me and my family.

Choissette C. 
Rating:
5.0

I returned the truck with 3/8 of a tank as I supposed to but Still got charged 3GL fuel fee?

Enda B. 
Rating:
4.0

Everything was good about the location but the lights on the truck need changing. The passenger side headlight is particularly dim.

Megan R. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Thank you!

Perry D. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
2.0

I got charged to fill up the whole gas tank instead of just replacing the gas that I used. The customer service was terrible. I was waiting for 15mins and no one came to help with the drop off. I went outside and looked to see if someone could help me and he was just on his phone not helping any of the people in the lobby. Worst U-haul service I've ever had.

Grace M. 
Rating:
4.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Very helpful; not original destination-primary location closed earlier than anticipated. King's was awesome!

Dan T. 
Rating:
5.0

Customer did not leave a comment.

Odin M. 
Rating:
5.0

Customer did not leave a comment.

Carmen G. 
Rating:
3.0

I was told that there was 1/8 of gas in vehicle , but the gauge was actually below empty. I had to put gas in before I used the truck. It would have been helpful to have had gas in the truck when I picked it up.

Annamarie G. 
Rating:
5.0

Customer did not leave a comment.

Odin M. 
Rating:
5.0

Both places pick up in Grant's pass oregon and drop off in Santa Rosa California were great.

dre B. 
Rating:
2.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
2.0

Location is questionable; tire shop. Equipment was fine but last users garbage was not cleaned. Did not like the drivers license phone scan; lots of potential security issues. Was redirected to http (not secure) and not to https site (secure)

Jaroslaw W. 
Rating:
4.0

Customer did not leave a comment.

William K. 
Rating:
1.0

No gas , no equipment order in truck , hard to find keys .

Shawn R. 
Rating:
1.0

Picking up vehicle was straightforward and the truck was in good working order and relatively clean. They were dishonest regarding gas levels and amount of gallons needed to purchase upon return of vehicle. Dismissive, rude, and chauvanistic customer service by all three men working the counter today. I've never felt so threatened or uncomfortable as a customer of a business. They repeatedly helped other people in the middle of my transaction and despite my pleading wouldn't close out my rental so I could leave. It was simply disgusting. These guys should be hidden away in a shop, not customer facing. There are plenty of other places in town to rent a Uhaul, go to any of them over this place.

Brittany H. 
Rating:
1.0

i feel like i got ripped off!! yes, it's my responsibility to watch my money and and i still feel i was ripped off. this was supposed to be an inexpensive move when i fact, it's one of my most expensive half-day moves ever!!!!!!!!! never again will i use u-haul nor recommend you.

bruce M. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Have the store open on time. Floor on the drivers side had dried mud all over, near the pedals

Michael O. 
Rating:
3.0

Nice owner, rental went smoothly.

Renae K. 
Rating:
5.0

Great service!! Definitely use them again.

Helen C. 
Rating:
4.0

Was quick in and out when picking up and dropping off

Christopher J. 
Rating:
1.0

Horrible service

Jessica F. 
Rating:
3.0

Location was easy to pick up/drop off. People we nice. Truck was very messy and not maintained. My husband had an issue closing the driver door properly so it wouldn't fly open while he drove.

James R. 
Rating:
5.0

100% excellent experience. The man at the desk is gifted in friendliness, knowledge and skill. Tremendous value. Low cost. The equipment is well built and well maintained.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Rudy N. 
Rating:
3.0

Very good customer service and very friendly

INOKE T. 
Rating:
4.0

bed of pick up had nails and screws laying around.

William H P. 
Rating:
5.0

Nice Service

George L. 
Rating:
3.0

Customer did not leave a comment.

reyna O. 
Rating:
3.0

Customer did not leave a comment.

Anne M. 
Rating:
5.0

Customer did not leave a comment.

Habib F. 
Rating:
5.0

Customer did not leave a comment.

ismael L. 
Rating:
4.0

Thanks everybody

Randy I. 
Rating:
5.0

Great customer service

Yuzi D. 
Rating:
3.0

Customer did not leave a comment.

Kelsey E. 
Rating:
1.0

I had the worst experience I could have. Was charged two extra days cause the drop off location didn't close my contract.

Rafael T. 
Rating:
5.0

Customer did not leave a comment.

cindia M. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
3.0

In have been in the Customer Service Field for over 40 years... My experience with the person taking my reservation that I had already made online. Was less than stellar, I felt as if I was an inconvenience and that my information that was online was in question, especially after I presented my ID and Credit Card. Also, I was asked to give a separate person for contact. I am not nor have ever been a convict, but felt that way. I will not be return to that store for rentals in the future, nor will I refer anyone. I will not placated to nor I'm I an unremarkable individual. Thank you very much for taking into consideration my evaluation. Respectfully

Kevin L. 
Rating:
5.0

The gas tank was 5/8th full. Preferably it is full so i know to return it with a full tank.

David F. 
Rating:
5.0

This location was great, thank you.

Michael A. 
Rating:
5.0

The rental was great and very easy to pickup/return. The only thing I would mention was that the windshield was very dirty when I picked up the van so I had to wash it when I fueled up. Not really an issue for me and I would rent from this location again.

John S. 
Rating:
2.0

There were challenges with checking into the app. The customer service person at the facility was not able to assist since it was a Uhaul issue. Internet at the location was not very good, so there were longer challenges. Had to call Uhaul support line and said to use website. Website took long process. Finally after an hour from the time I made the appointment I got the Uhaul. It was not this difficult before. I have rented Uhauls many times. Reserve the truck, check in, check out, and return.

charleen C. 
Rating:
5.0

Great service from this location! I highly recomend.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Laura W. 
Rating:
5.0

I didn't get the dolleys I had requested and also the furniture wraps. So a bit disappointed but would be good if the items would be made available in person if it is available online.

Varame C. 
Rating:
5.0

Great service

Timothy C. 
Rating:
5.0

Again, the woman running the location was knowledgeable and professional, nothing more necessary!

richard C. 
Rating:
5.0

Customer did not leave a comment.

Michelle V. 
Rating:
5.0

I am very pleased with the service provided Hilario is very friendly and his staff maintain a very nice establishment. Truck rental was quick and with all supplies available for any moving or transporting this place helps get you ready. Thank you

jose A. 
Rating:
5.0

Make sure customers don't leave a reaky Marijuana smell in the trailer

Kenneth B. 
Rating:
5.0

Perfect

Mathias D. 
Rating:
2.0

Nice guy running the place but he was solo and backed up. The biggest challenge was the parking lot. It's a bit of a circus and tough to navigate with a large truck or trailer. I'd recommend dropping off at the other Santa Rosa location.

Jacob S. 
Rating:
1.0

To improve, you need to hire people who are customer service oriented. The older man behind the counter was very rude to me the moment I said hello. He made it obvious that he hated his job and purposely took so long to give me my receipt, to where my husband who was waiting in 93⁰F weather had to go inside and get it for me before I lost it. I wouldn't recommend this place to my worst enemy.

Christine U. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

CAROL H. 
Rating:
5.0

To improve Your Business . More Personal. Thanks .

leonardo E. 
Rating:
3.0

Still waiting for the final invoice. Tried calling the number provided and the mailbox was full. I cannot get through to the office. I need the final invoice because it's for a client not me and I need to get paid for it.

Lisa H. 
Rating:
4.0

Customer did not leave a comment.

VINCE R. 
Rating:
5.0

Customer did not leave a comment.

Robyn C. 
Rating:
5.0

Customer did not leave a comment.

Robyn C. 
Rating:
4.0

Customer did not leave a comment.

John J. 
Rating:
3.0

this is a tire shop, with a UHaul service desk. I have been here twice to drop off, there is noone working the UHaul desk. A sign to customers to speak to the crew in the adjacent tire shop would be useful.

james B. 
Rating:
3.0

Truck did not have dollies available

Steven S. 
Rating:
4.0

I had to sweep out truck, which we consistently do before returning trucks, some renters just don't care. The truck most likely just had been returned Staff is friendly and accommodating and nice to do business with them

Detlev I. 
Rating:
1.0

Can had chips all in it, and an employee even pulled it up for me.

clarissa Y. 
Rating:
5.0

Fast and friendly.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Fidel G. 
No reviews have been submitted for this location.

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