The staff was Awsome!!!
Paul S
Customer Reviews for Kings Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and helpful
Damon BVery professional and helpful staff. Would recommend this location.
JAMIE SI rented a Uhaul and was told it was $24.99 with a $50 deposit that I’d get back. Two days came out to $107. The guy said I don’t get a deposit back it was $50/day
Zach WVery nice people that works their
Nathan OI did not get the appliance dolly I paid for , and the trailer I got had a big piece of wood which made it really inconvenient
Emmanuel VWhen I dropped the car transporter off, I so appreciated the extra help..that wasn't required, they did it to help a senior lady that had been driving for 45 hrs. and was borderline delirious! The gentleman that helped me check the truck in was very friendly and helpful also. Moving to a new town, first impressions
Sheila GVery friendly and prompt
Christy TGreat service
chris pShe refused to remove the Smart Move insurance and lied about my mileage, would not answer the door so I could discuss the discrepancy. Also, this location is a very undesirable motel that is known for drug activity, not pleasant to visit even briefly
REBECCA PMake sure it has a full tank of gas.
Gary WWonderful service
Robert TNothing, smooth process and they even let me return after 8PM on Saturday night
donnie pVery good experience with U-Haul. Saved me a lot of money and equipment was great. Will highly recommend .
Gerald FNice people and very helpful
Douglas HThe gentlemen was very helpful and professional!!
Donnie HThe pick up time was 8am and the doors were supposed to be open at 8am but the person behind the counter couldn't seem to get out of bed in time to keep the reservation time. The truck needed to be cleaned and desperately needs a wheel alignment.
Joseph SI was more than satisfied the lady was very helpful and very friendly ..
cynthia rWe signed our agreement at 11:41AM and then picked up our equipment at about 12:30PM as I was the one who hooked everything up and the attendant did not help. When I returned the trailer, she marked me down for a whole second day despite being there on time and waiting for someone to come out to put down the return. I'll do my best to avoid this location in the future if the person working is the one doing the reservation. The guy that is there has always been great, but the woman that was there was horrible to deal with.
JEFFREY RVery friendly. Will definitely use again.
DENA DThe owner was very nice. The maintenance guy (Billy) was extremely helpful and friendly.
Robert SSmooth and easy transaction. A++
Justin PThey screwed me out of money. I returned the truck a day early, 10/1/22 at 10pm. They refused to give me any kind of credit for early returned and waited til 10am on 10/2/22 to say I returned it. Very bad experience.
Billy HEverything went as planned. The staff were all very professional and very thorough through the rental process. The trailer was clean and well maintained. Very Good Experience.
todd bTruck box was really dirty had to go to car wash and clean oil out of it to Evan be able to use truck had bad miss in it and the ac wouldn’t work driveing down road
Leonard HThis dealership is professional and accommodating. I had no issues with my rental.
Douglas HThe equipment was faulty. One of the belts was too short. I had to purchase an extended cable to secure my tire. I had to stop several times to tighten the belt. It was a big safety hazard. Please have your contractors report and inspect faulty equipment. I’m concerned: I was thinking about a young person, especially a young girl on her way to college. Please have equipment inspected.
Leticha VWould not even look at altered contracts change due to Trailor swap very rude and unprofessional
DENNIS OFast, friendly service.
Robbie EThey were amazing to work with! Made our check in and check out easy! Made sure we were taken care of! Location is great considering it is right in the middle of town!
Jerick JStaff was kind and friendly
Kathy WI can't see any real issues that need improving.
AVINESH PAbsolutely nothing, the rep at kings in is personable and professional, I will definitely recommend!!!
Julie EIt took 40 minutes or longer to get the truck checked out to me because of Uhauls crummy system and their low internet. Had to take about 8 photos of drivers license because Uhaul didn't like it and didn't move forward in app for me to take photo of back. The guy at the desk was nice, but this was a time suck.
denise RThis location gave away our 26' truck that had been rented for 3-1/2 weeks just prior to our arrival and did not have a truck that would work for our move available. They were totally uncooperative until I called the UHaul 800# and corporate worked it out for us to have a 20' truck with a large trailer. The two together were NOT enough for the move and cost us rental of a private trailer, two extra vehicles, and who knows how much gas. This was the WORST experience I have ever had with moving and I will never use UHaul again nor recommend it to anyone else unless something is done to compensate me for my expenses. In addition, the vehicles were returned a day early and I was told there is no refund available for the extra day. Ridiculous!!!
Kathieorchris PNothing. Staff was very friendly. Maintenance man was beyond helpful
Rhonda PVery nice guy helped me drop off the car hauler.
Spencer WThey made it so easy for us to return the trailer. And very welcoming.
eric mquick drop off and very friendly. will always pick and drop off here. best uhaul dealer in elk city
Jeffrey REasy Check in.
Rob EMake sure the trailer they hook up to my vehicle is the same trailer number on the contract so when k go to take it back they don’t try and tell me I have the wrong trailer
ANTHONEY ATHE WHOLE PLACE WAS DIRTY THERE WAS NO ONE TO CHECK IN WITH AND LET KNOW I RETURNED THE TRAILER. I WAS VERY CONCERNED THAT IT WOULD NOT BE MARKED RETURNED WOULD NOT WANT TO RETURN ANYTHING THERE AGAIN
brandy lGenea and Billy were awesome. They took the time to calm me down after car breaking down and being stuck in elk city. These 2 were so awesome I would recommend these 2 to anyone.
Melissa PNothing. Outstanding customer service and equipment.
Cristopher MGentlemen was very helpful with the hook up of the tow dolly! Very friendly.
William AI was really impressed with Billy during the drop-off process. He was very helpful in providing information on the area and he was very welcoming. Great guy - great location.
Sharon BBill and Mary were great!! You are lucky to have these people on your team, they did a great job!! Thank you, Chris
chris kVery friendly, helpful, and timely.
KATHARINE BAwesome people to deal with. Went above and beyond to rent me the equipment I needed! Thanks guys!
Thomas PThat locations is drugville. They all on drugs there
MELISSA SNothing. The service provider is nothing short of amazing. Stronger recommend this location. I would drive by others just use this one the service was that good.
GEORGE SDrop off was convenient and quick. Can’t think of a thing to improve on.
James WNice and respectful people
JOSHUA B