Customer Reviews for King Market
(U-Haul Neighborhood Dealer)

642 reviews

7907 Cajon Rd   El Cajon, CA 92021

(619) 873-4601

Office Hours

  • Mon-Sun: 9 am–5 pm

Services at this Location:

Contact Us

(619) 873-4601

7907 Cajon Rd
El Cajon, CA 92021

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nathan Marshall 
Rating:
5.0

Amazing help, the staff was smiling and made me feel very well taken care of

ADRIAN LIZANO 
Rating:
4.0

Customer did not leave a comment.

Deborah Haynes 
Rating:
4.0

Customer did not leave a comment.

scott valenti 
Rating:
5.0

This was the best rental experience of my life. The truck and contracts were waiting for me in perfect condition. Excellent! Five stars

Curtis Santino 
Rating:
4.0

Customer did not leave a comment.

Jimmy Moore 
Rating:
3.0

Perhaps before calling the customer and Suggesting that you didn't fuel properly on the return and will be charged 40 some odd dollars- check the mileage when handed the gas receipt. OK thx

michael mccauslin 
Rating:
5.0

Customer did not leave a comment.

HAYMAN DAWOOD 
Rating:
5.0

I've used U-haul a LOT and this was the best 26' I've ever rented. 200 miles on it, clean as could be, helpful, friendly staff at the location.

WILLIAM HAMILTON 
Rating:
3.0

Make sure you let the customer know to take pictures of the vehicle before heading out,and to follow the link sent you

martin vanslager 
Rating:
5.0

Customer did not leave a comment.

DAVID LITKE 
Rating:
5.0

Friendliest place I’ve ever U-Hauled. After a long weekend much needed shower change and hair cut the gentlemen recognized and greeted me by name before I announced myself - remembered my product selection.

Christopher Ashworth 
Rating:
5.0

Most of everything thing was good except for the fact that the fuel level was below 1/4. It was at 3/16s. We filled up just about 3/16 as the contract states. The contract was confusing that it says a minimum of 1/4 but it wasn’t filled to 1/4 when we picked the truck up.

Jack Gardner 
Rating:
3.0

Issues at this location

JORGE RODRIGUEZ 
Rating:
5.0

I’m so happy to rent from them great service!

EVANS ALLISON 
Rating:
5.0

I did have an issue with the first vehicle that was rented to me. The battery was dead, but another vehicle was available and I was offered it and used it and returned it with no issues. Overall the staff was very pleasant to work with. They were courteous, kind, and understanding and I highly recommend them and thank them for being there when I needed a vehicle in a pinch.

DANIEL WILSON 
Rating:
5.0

I was completely satisfied withy whole experience with U-HAUL

LARRY ALLEN GOBBLE 
Rating:
5.0

Customer did not leave a comment.

Rosa Maria Odobu Sanchez 
Rating:
1.0

The truck was parked too close to the truck next to it. It made it wat to difficult to pull out. The truck was filthy, there was dert and hay all over the back. We had to sweep it out. The radio monitor didn't work, so I didn't know what channel I was on. The passenger side mirror was stuck so I couldn't see out that side as I drove! The truck ran ruff.

Cindy Carabajal 
Rating:
1.0

Had a reservation at 7:30am,Lemon Grove location did not have the truck we reserved so they sent us out to a dealer in El Cajon. Didn't get the truck until 9am, The truck was dirty and only had 1/4 tank of gas. Took it home and filled it, on our way to our next location, the truck broke down. Waited on the side of the road from 1pm-4pm for a technician to come and look at it and say it's not drivable. Waited another 2hrs before we left the keys in the truck because we had to get home to our kids. The truck was towed around 8pm. Than we were charged almost $500 for a truck we didn't get to utilize. It was a terrible experience.

Veronica Lopez 
Rating:
5.0

Customer did not leave a comment.

evan kohler 
Rating:
4.0

Mobile app check in didn’t work correctly luckily the store owner was there

Brandon GarciaCampbell 
Rating:
5.0

Customer did not leave a comment.

roodi shamoon 
Rating:
5.0

The staff who helped during my visit was very friendly!

Alan Kana 
Rating:
3.0

All the tires were low on air the truck was 2.5 qts low on oil and 1.5 gallons low on coolant .

CHRISTOPHER MITCHELL 
Rating:
5.0

Very simple rental and great value

evan kohler 
Rating:
5.0

Customer did not leave a comment.

DIANA ROUTHIEAUX 
Rating:
5.0

The guys at King Market were great!

Ruben Ramirez 
Rating:
4.0

The guys in King Market were really understanding and helpful. They advised us to call U-Haul to resolve the issue before paying $300 instead of the $50.05 that we were quoted. They did the best they could to assist us.

Francesca Castellani 
Rating:
5.0

Excellent service no issues.

Luke Trachsel 
Rating:
3.0

Rent them a truck that doesn't have 140K miles on it and drives like it hasn't been serviced in years.

Chad McManamy 
Rating:
5.0

Very Good location

Hani Younan 
Rating:
5.0

Very nice the guy in the counter

Silvia Argaez Lizarraga 
Rating:
5.0

Great service, staff is friendly and helpful. Much better to make 1 trip locally with a UHaul box truck instead of several trips in a regular pick up truck.

Richard Moore 
Rating:
3.0

Customer did not leave a comment.

Charles Curo 
Rating:
3.0

The truck was dirty and the right front tire was super low. The light was on so I put air in it. No gas, so I put gas in it and it spit it back out?? I put as much as possible but wasted a lot on ground. (not sure if it was the pump or something with the truck) I called later after I dropped it off because I thought I left a box in it. They hung up on me twice so I drove over there. They could not help me because they said the truck was rented out already. I've rented several u-hauls before. They did let me keep my car there.

Pamela Garrett 
Rating:
5.0

I have rented one 10 foot U-Haul truck and to pick up trucks U-Haul from Kings market and have always gotten great service Youssef it’s always a pleasure to work with thank you everyone to Kings market

SUZANNE FELIX 
Rating:
5.0

Keep on doing exactly what you're doing!!!!

Willie Mosby 
Rating:
5.0

Customer did not leave a comment.

Brian Gonsalves 
Rating:
4.0

Great staff! Very friendly and helpful. Bonus = Awesome pizza!!!

Joseph Herman 
Rating:
4.0

The only concern I had was a notification that popped up on the van's screen saying that the brake pads needed attention; it didn't fully inspire confidence. Other than that, it was quick, easy, and in a very handy location. :)

Susie Barrett 
Rating:
4.0

Thank you

misleh mary 
Rating:
5.0

Everything was great

Ray Miller 
Rating:
1.0

The location was in a bad part of town. The store was primarily liquor sales. Only one person working. Not friendly or welcoming and kept making me wait while he sold liquor instead of finishing my transaction.

Jill Bevis 
Rating:
4.0

The recorded gas chart did not match the actual gas that was in the truck. There was less gas in the truck. Everything else was great.

Charles Roman 
Rating:
5.0

Customer did not leave a comment.

Immanuel Kottlowski 
Rating:
1.0

This is a UHAUL ran out of a dirty liquor store. The owner was disorganized and went from scanning liquor to helping me with the uhaul truck- they had same employees running both- seemed shady. uhaul trucks were dirty and in terrible shape.

NATHAN OLIVER 
Rating:
5.0

Great service, clean truck and nice people

DONALD LESTER 
Rating:
5.0

Customer did not leave a comment.

STEVEN BAUERS 
Rating:
4.0

Consistent cleaning of inside and outside of the vehicle.

ADELEYE ALADE 
Rating:
1.0

They charged me for 165 miles when I only drove 6 total and now I have to complain to Uhaul to get my money back. Stupidest thing ever.

BRIAN LONG 
Rating:
5.0

Customer did not leave a comment.

SHALA DORNAN 
Rating:
2.0

They weren’t very helpful. They don’t help you set up your vehicle. And don’t explain anything to you they expect for you to figure it out

Angelica Villasenor 
Rating:
5.0

Customer did not leave a comment.

ELENA MALDONADO 
Rating:
3.0

Bald tire, no oil, no power steering fluid - and they shorted me a full day on my rental.

James Blevins 
Rating:
5.0

Customer did not leave a comment.

danielle ninness 
Rating:
3.0

Not many supplies

GEORGE BLAKESLEE 
Rating:
5.0

Customer did not leave a comment.

ROBERTA NICHOL 
Rating:
4.0

Good service and would use you again

CHRISTOPHER PRENTICE 
Rating:
1.0

Signed the contract was never told to verify the gas... Level was at 3/16 not 1/4... Nice jobs on scamming me...

KEITH BRIDGEFORTH 
Rating:
3.0

Customer did not leave a comment.

Leah Pascua 
Rating:
5.0

Customer did not leave a comment.

BASIM JAJOU 
Rating:
1.0

Someone else came to your store and get a car not me he used my information my email and my phone number I didn’t like that

DAVE JAWADI 
Rating:
5.0

Customer did not leave a comment.

Alan Nordholm 
Rating:
4.0

The process to fill out on line was a bit confusing.

VIVIAN SCHROEDER 
Rating:
1.0

Truck was super dirty inside and out at stunk interior was sticky so not worth the money definitely not recommended

William Williams 
Rating:
4.0

Customer did not leave a comment.

GLORIA KAREM 
Rating:
1.0

Extremely rude customer service this is my second time renting from that facility and it will be my last! Not customer friendly they had no concern regarding the rental they were not interested in helping very disrespectful rude. Major major lack of customer service!

JENNIFER CEBALLOS 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA OLIVARES 
Rating:
5.0

The vehicle is in good working condition, however, a brake pad warning prompt appeared on the vehicle's display.

KEVIN KELLY 
Rating:
5.0

Customer did not leave a comment.

Heather Ansley-Thomas 
Rating:
4.0

Customer did not leave a comment.

Paul Kim 
Rating:
1.0

I have never been so upset about service in my life. My reservation was messed with and changed 4 times. Prices and vehicles changed. I was already devasted with things in my life and to be treated with such disrespect. The truck wa filthy. I couldn't see out of the windshield. I found dried up left overs of burritos under the front seat. They charged my card with the full estimated charge before leaving the lot then changed the rate 3 times, depending who you talked to. I will never rent from Uhaul again. Piss poor service. Lousy trucks, lousy customer service. You should be ashamed of yourself to even ask for a review.

CINDA JAUREGUI 
Rating:
4.0

The trucks alignment was so bad it was really scary to drive that truck needs to be taking out of service

lawrence jordan 
Rating:
1.0

When I picked up the truck he told me he changed my return location to open so I could return it to whatever uhaul site I wanted but that wasn't true.

ANGEL WILLIS 
Rating:
1.0

Customer did not leave a comment.

HAYMAN DAWOOD 
Rating:
4.0

Customer did not leave a comment.

JACINTO DIAZ 
Rating:
5.0

Súper, servicio excelente. Muchas Gracias

Jasson Alvarez Hernandez 
Rating:
5.0

The staff was very friendly and helpful and everything was amazing.

Muayad Somo 
Rating:
3.0

Cut down the .79 cent per mile charge. Way over priced. I will never rent from Uhaul again because it cost me $50 to use the vehicle 60 miles.

robert Dalupan 
Rating:
1.0

Customer did not leave a comment.

KENT FRANSGO 
Rating:
2.0

Clean rental equipment; widows, interior, have service done so service lite don’t flash at renter.

Daniel Haselton 
Rating:
3.0

Equipment had check engine light on and the exhaust was loud and carbon monoxide fumes were coming into the drivers cabin.m which gave us a headache and made us nauseous. The noise was so loud that we could not hear ourselves talking. The loading cab area smelled like Marijuana.

Maggie Raban 
Rating:
5.0

Customer did not leave a comment.

bruce inman 
Rating:
5.0

Customer did not leave a comment.

HAYMAN DAWOOD 
Rating:
4.0

Very friendly service. Provided extra equipment at no additional charge. ie: dolly, blankets. My time was their concern, fast issue of my 15 ft truck. I was on my way as arranged prior to pickup. Go on line and complete requested information, saves time.

DAWN KLINE 
Rating:
5.0

I messed up the date on my uhaul rental and the gentlemen at king market were able to help get me a truck that same day! Super helpful and efficient!

Veronica Curiel 
Rating:
4.0

Cab needed to be cleaned. Oil change and low wiper fluid lights on.

Luis Garcia 
Rating:
5.0

The owners, employees customer service was EXCELLENT. They were pleasant, warm and worked efficient and effective. No one loves moving, but I never thought which Uhaul comapny I would use until now! My moving truck location of choice right here! Highly recommend

Lisa Ginel 
Rating:
4.0

I returned the truck early. It would be nice to receive a small discount for early return. The truck was clean and easy to drive. I appreciate the ease of the rental.

Stephanie Parfet 
Rating:
5.0

Unexpectedly great service

Cassandra Martinez 
Rating:
3.0

Very frustrating doing the self return the keys wouldnt fit in the drop box I was on hold late at night in a not so great neighborhood trying to complete the return.

Cristine Fuson 
Rating:
5.0

Fast and easy!

Mary Tillett 
Rating:
2.0

Fix the breaks . trailer breaks stayed on. The milage price at 1.19 a mile is way out of line. By the ti.e we were done just to dump trash it cost us around $500.00. No it isnt worth it to rent from you guys again For any reason.

Lara Gibson 
Rating:
5.0

Customer did not leave a comment.

SARAB COOKSON 
Rating:
3.0

I scheduled to pick up the truck at Happy Car Wash in El Cajon. When I got there, the truck had been "missing" for over 3 days and a missing vehicle report filed. I was able to pick up a truck 2 miles down the road. I would have been nice to know this information before hand however I received another truck within 5 minutes. Very easy pick up and drop off.

Kristina Christensen 
Rating:
5.0

Customer did not leave a comment.

Deborah Montague 
Rating:
1.0

The truck obviously hadn’t been cleaned in months. The “only” pickup location was 15 miles away from my home, so I paid for almost 40 miles when I was moving less than 5 miles away from my old place. Wtf is a safemove that costs an additional $14? There was never any mention of this until I returned the truck. I filled the truck with gas to where it was when I picked it up and still got charged more money for gas. Moving is a stressful situation under normal circumstances and this time was made worse by this BS from UHaul.

Renae Nelson 
Rating:
2.0

Truck was dirty it even was covered with cobwebs. The people who helped me did give me the feeling that I mattered as a customer.

Michael Markee 
Rating:
4.0

Dear U-Haul Please make the vehicle available at the location I made the reservation for OR tell me in advance - not when I'm in line to get the Truck!!! Very disappointed in U-haul. Although the location I was detoured to was very good it was not the most convenient location for me and ultimately making my mileage more than I had planned on. Also, U-haul didn't inform me of the location change until I was in-line to pick up the truck, then having to go several miles down the road and exposed to more people during the pandemic - very disappointed as It was not a last minute reservation, made it several days in advance., . . Will consider different alternative next time.

Linda Dickenson 
No reviews have been submitted for this location.

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