Customer Reviews for Kimber Automotive
(U-Haul Neighborhood Dealer)

63 reviews

101 E Rand Rd Unit B   Mount Prospect, IL 60056

(847) 797-7855

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 7 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(847) 797-7855

101 E Rand Rd Unit B
Mount Prospect, IL 60056

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–6 pm
  • Sat: 7 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Phil S. 
Rating:
5.0

Don't change. You were great to work with and when I had a medical issue you were willing to work with me. Your the best!!!

John D. 
Rating:
5.0

The 9' van was in great condition and was very easy to drive. The rental check out process online was a little different each time we rented it but we were able to get the van dispatched with only a little frustration. Returning the van was simple and easy! Overall the Uhaul rental was a huge help during our move!

Lesley F. 
Rating:
5.0

Love the self service aspect of pickup and drop off without having to go to desk.. support was available with a short wait to assist with an app issue but was resolved quickly and also stayed online to ensure no other issues as we completed transaction.. excellent!!!

Raymond M. 
Rating:
5.0

The App did not work.

charles G. 
Rating:
4.0

Customer did not leave a comment.

Steven B. 
Rating:
4.0

Customer did not leave a comment.

Kyungin N. 
Rating:
5.0

Customer did not leave a comment.

Edry V. 
Rating:
2.0

They said there was more gas then there was when I got it and charged me and said I drove 30 miles when I haven't and was told it was 54$ after everything when I drop the truck and try to charge me 154$? Why would I pay that when the U-Haul place across from the storage give me the big truck for 8 hours cheaper one price, not a good experience

Dustin F. 
Rating:
3.0

They didn't have the furniture dolly I ordered online but otherwise everything went well!

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

Wayne K. 
Rating:
5.0

Very easy

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Hunter C. 
Rating:
3.0

Earlier pick-up, 8am is late to start the day. Was not happy with the online website, defaulted to services I didn't want and accidentally bought insurance I did not want

Mark M. 
Rating:
1.0

The location didn't go over anything with me and almost seemed bothered I was there. The truck was filthy. At one point one of the windshield wiper blades fell off. Also, all of the boxes I had in the back of the truck near the overhead door got soaked. It was an overall horrible experience.

Dave P. 
Rating:
4.0

The Right side tires were low on air- 1 of which was 15 psi low.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Shentree L. 
Rating:
3.0

Customer did not leave a comment.

THOMAS K. 
Rating:
1.0

I dropped off the truck at 7:45 am on November 30th. They don't open until 8 am, so I left the keys/contract in the drop box provided. The truck wasn't processed as returned until 10:03 am on December 1st. So, I am getting charged an extra day of $40 all because they didn't process it. Not using this place again.

Michael K. 
Rating:
1.0

The only employee present spoke no English and wasn't interested in trying to communicate with me. I ended up leaving the trailer after first taking pictures to document its condition. This was after the first location could be found by Apple Maps. Something weird, but I couldn't find it by driving up and down the street for several miles. When I went online looking for another location, the nearest had a 1-star rating at yelp, so I didn't want to go there. I called the help line and a nice lady offered to redirect me. As my comments above indicate, this place should also have a 1-star rating. In sum, my drop-off experience was very sub-par. Dissapppointing.

Richard G. 
Rating:
4.0

Try to save info so process is faster.

Phillip M. 
Rating:
4.0

Customer did not leave a comment.

isaac B. 
Rating:
2.0

The person we dealt with was not kind nor helpful. Actually said to me he had no idea if our trailer was even there. Did not help us hook up the trailer and actually disappeared after we checked in. Did finally come over when I went to find him and asked him to check if the trailer was connected correctly.

Debbie J. 
Rating:
5.0

Customer did not leave a comment.

liam F. 
Rating:
3.0

Customer did not leave a comment.

Troy B. 
Rating:
4.0

Customer did not leave a comment.

Patricio E. 
Rating:
3.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
3.0

don't tack on an additional charge for gas when someone returns the vehicle with the requested amount of gas in it.

John W. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B. 
Rating:
1.0

Back door would not open

NORMA P. 
Rating:
2.0

The representative did not check the mileage before or after or really seem to care. I didn't get credit for bringing it back with fuel. He didn't wear a mask

Carl M. 
Rating:
5.0

Customer did not leave a comment.

PAWEL K. 
Rating:
3.0

Customer did not leave a comment.

Alex A. 
Rating:
1.0

Customer service was slow and could be more professional. While working on my rental, employee stopped and checked a cellphone. After longer than I expected to complete the agreement, he handed me the keys. I had to ask which truck it was. He had to ask and then pointed. I submitted the vehicle check in referring to the urine smell in the cab. After driving for 30 minutes, a warning light came on. “Service tire pressure monitor”. I pulled into a service station and contacted Roadside Assistance. Employee called and I was told the vehicle did not have the technology to determine which tire was low. I was assured I could continue on. After my pick up I made the inconvenient choice to back track to the UHaul in Crystal Lake. There, Will was very knowledgeable and helpful. He determined that two tires were low. All should be at 80 PSI and one was at 20 PSI. He installed the technology, filled the tires and had me wait to determine if it would maintain pressure. I was able to drive the additional 35 miles (in the rain). I unloaded and even though I had until noon the next day, parked the truck at the rental location so I would not find a flat tire in my driveway in the morning. Many unnecessary miles, 2 additional hours, and Roadsside Assistance, this all could have been avoided by the pick up location checking the truck prior to renting. Fortunately I used good judgement and found a very responsible and helpful employee, Will.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

PAUL Z. 
Rating:
4.0

Actually have the items I requested and not charge me after I inform you the items weren't available

Apollonia B. 
Rating:
3.0

This was the second reservation I had to make today. The first one had no vehicle and was closed but i was still able to make a reservation. This reservation was having the same issue but after wasting some time then leaving the location and trying to rent a truck from home depot it was changed to the mobile 24/7 rental. During the check in process the website ran into errors and i couldn't proceed further. After trying several times i got an email confirming the pickup so i gave up on the website and went on my way. The van was great but the mobile rental is very clunky. Took 3 hours to get a van rental for am hour and a half job...

Robert S. 
Rating:
2.0

I handed my key in and said I was returning a truck. He said ok. I asked if there was anything I needed to do and he said no. Since I was dropping off one day early I had not yet received the text from uhaul so I had to go back to the location and do the check in and pictures on my phone. I wish he would have just told me while I was there the first time.

Sheri B. 
Rating:
5.0

Customer did not leave a comment.

Raymond J. 
Rating:
3.0

Help the customer take the trail hitch off the car.

JAMES S. 
Rating:
5.0

When I googled U-Haul locations this one did not pop up. I was on my way to the one on Rand road and Camp McDonald and saw this one passing by. The man was very helpful. We were in and out!

Charles U. 
Rating:
1.0

I was charged $28 for gas even though i filled it up to the same level it was when i took the truck. Disappointing.

Andrei H. 
Rating:
5.0

Customer did not leave a comment.

Tom W. 
Rating:
5.0

Easy check in and drop off, cargo van was in nice condition.

Linda S. 
Rating:
3.0

When i picked up trunk drivers door wouldnt unlock. Had to get into the passenger door. They said it ha 3/4 it didnt i took a picture. When i returned i fileed to the same level i took a picture. They still charged me a fuel charge. Im going to try to get a refund.

Wayne K. 
Rating:
3.0

The Operator did not understand that I completed all information online and I had share my Drivers license and give him all the information on application for rental again. I would advise UHAUL Corporate to do a better job of instructing your third party licensed agencies of how to give the customer a seamless process of providing the customer a better experience with less hassel.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

DAMIAN D. 
Rating:
5.0

Nothing. Everything was perfect

SCOTT F. 
Rating:
2.0

No one was wearing masks. When approached at the service desk no one put on a mask while within 6 ft. This is why America is in the place that we are during the covid pandemic.

Nicole D. 
Rating:
4.0

Customer did not leave a comment.

Monica A. 
Rating:
1.0

Customer did not leave a comment.

Sae Rom K. 
Rating:
3.0

This place was closed when i returned the truck . No evaluation.

GARY G. 
Rating:
1.0

When I return the vehicle the guy told me I could leave without any paper work, verifying odometer, anything. Later I was shocked when I saw $5,1xx.xx in my on line bank statement based on wrong mileage. I did not get credit for that since it had happened more than a week ago.

Hai S. 
Rating:
5.0

Loved the online experience!

Claudia C. 
Rating:
5.0

Everything was great

REGINA C. 
Rating:
5.0

Gentlemen behind the counter got us in and out in minutes

Terry G. 
Rating:
4.0

Customer did not leave a comment.

Todd G. 
Rating:
3.0

We are currently in a pandemic and the person that helped us did not wear a mask. I am a person at high risk and that made me uncomfortable however I did not say anything to him. We also never received a call letting us know this was where to pick up the truck and had gone to a closer location (the one I requested and the one listed in my email) only to be told I had to go somewhere else.

Leslyn B. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY D. 
Rating:
1.0

I was charged $127 , which is more than it was agreeed.

KRISTIAN A. 
Rating:
5.0

Customer did not leave a comment.

MIKE S. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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