I dropped off the truck at 7:45 am on November 30th. They don't open until 8 am, so I left the keys/contract in the drop box provided. The truck wasn't processed as returned until 10:03 am on December 1st. So, I am getting charged an extra day of $40 all because they didn't process it. Not using this place again.
Michael K.
Customer Reviews for Kimber Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The only employee present spoke no English and wasn't interested in trying to communicate with me. I ended up leaving the trailer after first taking pictures to document its condition. This was after the first location could be found by Apple Maps. Something weird, but I couldn't find it by driving up and down the street for several miles. When I went online looking for another location, the nearest had a 1-star rating at yelp, so I didn't want to go there. I called the help line and a nice lady offered to redirect me. As my comments above indicate, this place should also have a 1-star rating. In sum, my drop-off experience was very sub-par. Dissapppointing.
Richard G.Try to save info so process is faster.
Phillip M.The person we dealt with was not kind nor helpful. Actually said to me he had no idea if our trailer was even there. Did not help us hook up the trailer and actually disappeared after we checked in. Did finally come over when I went to find him and asked him to check if the trailer was connected correctly.
Debbie J.don't tack on an additional charge for gas when someone returns the vehicle with the requested amount of gas in it.
John W.Back door would not open
NORMA P.The representative did not check the mileage before or after or really seem to care. I didn't get credit for bringing it back with fuel. He didn't wear a mask
Carl M.Customer service was slow and could be more professional. While working on my rental, employee stopped and checked a cellphone. After longer than I expected to complete the agreement, he handed me the keys. I had to ask which truck it was. He had to ask and then pointed. I submitted the vehicle check in referring to the urine smell in the cab. After driving for 30 minutes, a warning light came on. “Service tire pressure monitorâ€. I pulled into a service station and contacted Roadside Assistance. Employee called and I was told the vehicle did not have the technology to determine which tire was low. I was assured I could continue on. After my pick up I made the inconvenient choice to back track to the UHaul in Crystal Lake. There, Will was very knowledgeable and helpful. He determined that two tires were low. All should be at 80 PSI and one was at 20 PSI. He installed the technology, filled the tires and had me wait to determine if it would maintain pressure. I was able to drive the additional 35 miles (in the rain). I unloaded and even though I had until noon the next day, parked the truck at the rental location so I would not find a flat tire in my driveway in the morning. Many unnecessary miles, 2 additional hours, and Roadsside Assistance, this all could have been avoided by the pick up location checking the truck prior to renting. Fortunately I used good judgement and found a very responsible and helpful employee, Will.
Robert S.Actually have the items I requested and not charge me after I inform you the items weren't available
Apollonia B.This was the second reservation I had to make today. The first one had no vehicle and was closed but i was still able to make a reservation. This reservation was having the same issue but after wasting some time then leaving the location and trying to rent a truck from home depot it was changed to the mobile 24/7 rental. During the check in process the website ran into errors and i couldn't proceed further. After trying several times i got an email confirming the pickup so i gave up on the website and went on my way. The van was great but the mobile rental is very clunky. Took 3 hours to get a van rental for am hour and a half job...
Robert S.I handed my key in and said I was returning a truck. He said ok. I asked if there was anything I needed to do and he said no. Since I was dropping off one day early I had not yet received the text from uhaul so I had to go back to the location and do the check in and pictures on my phone. I wish he would have just told me while I was there the first time.
Sheri B.Help the customer take the trail hitch off the car.
JAMES S.When I googled U-Haul locations this one did not pop up. I was on my way to the one on Rand road and Camp McDonald and saw this one passing by. The man was very helpful. We were in and out!
Charles U.I was charged $28 for gas even though i filled it up to the same level it was when i took the truck. Disappointing.
Andrei H.Easy check in and drop off, cargo van was in nice condition.
Linda S.When i picked up trunk drivers door wouldnt unlock. Had to get into the passenger door. They said it ha 3/4 it didnt i took a picture. When i returned i fileed to the same level i took a picture. They still charged me a fuel charge. Im going to try to get a refund.
Wayne K.The Operator did not understand that I completed all information online and I had share my Drivers license and give him all the information on application for rental again. I would advise UHAUL Corporate to do a better job of instructing your third party licensed agencies of how to give the customer a seamless process of providing the customer a better experience with less hassel.
Patrick D.Nothing. Everything was perfect
SCOTT F.No one was wearing masks. When approached at the service desk no one put on a mask while within 6 ft. This is why America is in the place that we are during the covid pandemic.
Nicole D.This place was closed when i returned the truck . No evaluation.
GARY G.When I return the vehicle the guy told me I could leave without any paper work, verifying odometer, anything. Later I was shocked when I saw $5,1xx.xx in my on line bank statement based on wrong mileage. I did not get credit for that since it had happened more than a week ago.
Hai S.Loved the online experience!
Claudia C.Everything was great
REGINA C.Gentlemen behind the counter got us in and out in minutes
Terry G.We are currently in a pandemic and the person that helped us did not wear a mask. I am a person at high risk and that made me uncomfortable however I did not say anything to him. We also never received a call letting us know this was where to pick up the truck and had gone to a closer location (the one I requested and the one listed in my email) only to be told I had to go somewhere else.
Leslyn B.I was charged $127 , which is more than it was agreeed.
KRISTIAN A.